Order #1780530


Customer Service

The Exchange

I have been purchasing from Paizo for a few years now and honestly, this has never happened before. So I want to start off with a congratulations. You made it this long before I got a wrong order, and I figure that's pretty good. However, I do need to let you know what happened and find out how we can best remedy the mistake.

I had ordered three items that were to be shipped immediately:
GameMastery Pathfinder Roleplaying Game Condition Tokens
GameMastery Invisible Character Pack
GameMastery Invisible Monster Pack

I received the Game Condition Tokens and the Invisible Monster Pack, but instead of the Invisible Character Pack I received a set of GameMastery Figure Flight Stands.

Where do we go from here?

Thanks for all the great products, and keep up the good work. I'm sure things like this are gonna happen once in a while. As I said before, I'm actually surprised it hasn't before now. And I can see how mixing these two items up would be pretty easy, they look very similar.

Thanks.

Paizo Employee Director of Sales

Shieldknight wrote:

I have been purchasing from Paizo for a few years now and honestly, this has never happened before. So I want to start off with a congratulations. You made it this long before I got a wrong order, and I figure that's pretty good. However, I do need to let you know what happened and find out how we can best remedy the mistake.

I had ordered three items that were to be shipped immediately:
GameMastery Pathfinder Roleplaying Game Condition Tokens
GameMastery Invisible Character Pack
GameMastery Invisible Monster Pack

I received the Game Condition Tokens and the Invisible Monster Pack, but instead of the Invisible Character Pack I received a set of GameMastery Figure Flight Stands.

Where do we go from here?

Thanks for all the great products, and keep up the good work. I'm sure things like this are gonna happen once in a while. As I said before, I'm actually surprised it hasn't before now. And I can see how mixing these two items up would be pretty easy, they look very similar.

Thanks.

I am very sorry for the mixed up order! I will put your Invisible Character Pack in with your next subscription shipment. Please keep the Flight Stands with our apologies for the mix up.

Thanks,
cos

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