I have tried for days to downlod the Return of the Tome of Horrors! I have had no luck. This has never happened to me on this site and I am wondering what to do.? thank you for your help and patience.
Director of Sales
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I have tried for days to downlod the Return of the Tome of Horrors! I have had no luck. This has never happened to me on this site and I am wondering what to do.? thank you for your help and patience.
I was just able to successfully download the PDF from your account, so I do not think the issue resides in the file. Please clarify what happens, exactly, when you try to download the file. Please include any error messages you see, and the length of time you are giving the download to start.
Thanks,
cos
Okay. I get the wait for 10 seconds and hit the link again bit, then I hit it and I go to the wait 5 seconds and then hit it at the top of the page, I do that and then I wait 1 or 2 minutes and try again by hitting the button tat says if you are having trouble please hit this and I start all over. I did have another pdf in the order and it worked fairly easily. I had to do that one 2 or 3 times to get it to work correctly. That did work though.
This is the first time that I have had this much trouble downloading anything. This is a brand new computer though pretty much less than a month in my possession. Yep fully covered by warranty and anti virus software.
Note: The Personalizer is experiencing heavy loads.
Personalization may take a few minutes to complete. Please be patient.
This is at the top of the page about half of the time. This I have let stand on my screen for about a half hour before I went to something else. Hopefully this all helps you figure out what is wrong.
I have just downloaded a different file and it worked quickly with no hassle. I also tried this one again and got nowhere. Any hints you would care to float my way.
The file for Tome of Horrors (both the Unlimited and Limited versions) is quite large. This causes it to take a bit more time than 10 seconds to personalize (which is why we have that note on the downloads page; in fact, ).
My suggestion: go to your downloads page and click the link to start the download. Then, don't touch it for a few minutes. Then click again and it should push the download through. If you continue to have issues, please let us know.
If I wait too long then I have to sign in again and start from scratch. I do appreciate all of the help though.
Thank you tech carebear. I do appreciate the help.