Pathfinder Battles: Heroes & Monsters Brick


Product Discussion

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The Exchange

I just opened 2 bricks and got all but 6 of the 40 minis to be had. There was a really good selection in the set.

I am looking forward to the new sets.

The Black Dragon mini is just beautiful!


Cpt_kirstov wrote:
no, it actually just confirms what was found in the other thread, a rare large is slightly harder to get than a rare Med (the only Medium above 12 is the vamp, and only large less than 20 is the ogre)

the succubus, and lich are also $20.

now that they are being sold as singles how does a case subscriber get their 20% off on them?


You should have gotten a discount code in your order is shipping email for 20% off of an encounters pack. These are different than single minis, and have yet to be released.

EDIT: And they've stated that this code should also be able to be found in your "My Subscriptions" area I believe...or maybe it was under the past orders.

Grand Lodge

Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
Sniggevert wrote:

You should have gotten a discount code in your order is shipping email for 20% off of an encounters pack. These are different than single minis, and have yet to be released.

EDIT: And they've stated that this code should also be able to be found in your "My Subscriptions" area I believe...or maybe it was under the past orders.

I thought there were 2 separate discounts granted to case subscribers. One is a code for 20% off a single encounter pack, while the other benefit was 20% off single minis. Is this not true?

-Skeld

Lantern Lodge

Encounter pack code is on My Subscription page but I think it is supposed to be automatic on the singles. I'll investigate.


Skeld wrote:
Sniggevert wrote:

You should have gotten a discount code in your order is shipping email for 20% off of an encounters pack. These are different than single minis, and have yet to be released.

EDIT: And they've stated that this code should also be able to be found in your "My Subscriptions" area I believe...or maybe it was under the past orders.

I thought there were 2 separate discounts granted to case subscribers. One is a code for 20% off a single encounter pack, while the other benefit was 20% off single minis. Is this not true?

-Skeld

Gah! You're right, my bad. I completely forgot that discount.

If it runs anything like the Pathfinder Advantage discount, it should automatically show up on orders for H&M singles.

Sorry for the misleading information folks.

Lantern Lodge

The subscriber discount shows up as soon as a Battles subscriber (who's first volume has already shipped) adds the mini to their cart.

Scarab Sages

I tried putting one in my cart, and only got my 15% Pathfinder Advantage discount.

Lantern Lodge

Gah! It *is* only taking 15% off... (math has never been one of my strong suits). I'll sic the tech team on this.

Paizo Employee CEO

Hobbun wrote:
With the set still so new, how is it you are determining your singles prices?

It isn't easy to set prices for single miniatures. It is a bit of intuition, a bit looking at how similar D&D miniatures sold, a bit looking at other sellers and seeing what they are selling them for, and a bit economics (making sure we don't eat our shirts on the minis).

That said, the prices today won't be the prices tomorrow. They may go up. They may go down. We have always priced our singles based on supply and demand. If a mini is sitting there and nobody is buying it at a certain price, then we will lower the price until the minis start to sell. Conversely, if a mini seems to be flying out the door at a certain price, we will up the price until we get to a point where they sell steadily but not spectacularly. And these prices will change over time as supply and demand changes, so it is a never set target.

So that is about it. I hope this insight helps.

-Lisa


Finally got my case of Heroes and Monsters (and my Huge Black Dragon, Yes!!)

I did manage to get a complete set and none of my mini's were broken in the package (and only 2 had bent weapons, an Ogre and a goblin warrior, so it looks OK in any case). As for what I got, the list follows. I broke it down by brick and location just to see if there were any "sweet spots / dead slots" in the colation. Unfortunately, I found that there were.

Brick #1
Large Row
#34 - Chimera
#33 - Ettin
#30 - Minotaur
Row #1
#19 - Half-Elf Cleric
#18 - Elf Wizard
#15 - Mummy
#13 - Wolf
#39 - Lich
#12 - Giant Spider
#28 - Werewolf
#11 - Zombie
Row #2
#25 - Half-Orc Barbarian
#10 - Lizardfolk Champion
#24 - Gargoyle
#9 - Watch Officer
#21 - Human Druid
#6 - Orc Warrior
#20 - Dwarf Fighter
#3 - Goblin Warrior / #4 - Goblin Hero (Blue)

Brick #2
Large Row
#31 - Ogre
#32 - Troll
#35 - Manticore
Row #1
#16 - Human Rogue
#15 - Mummy
#14 - Venemous Snake
#12 - Giant Spider
#38 - Succubus
#10 - Lizardfolk Champion
#29 - Medusa
#8 - Watch Guard
Row #2
#27 - Seelah, Human Paladin
#7 - Skeleton
#26 - Spectre
#6 - Orc Warrior
#22 - Gnome Fighter / #23 - Dire Rat
#3 - Goblin Warrior / #4 - Goblin Hero (Blue)
#17 - Human Ranger
#1 - Goblin Warrior / #2 - Goblin Hero (Red)

Brick #3
Large Row
#30 - Minotaur
#33 - Ettin
#30 - Giant Caveweaver Spider
Row #1
#17 - Human Ranger
#15 - Mummy
#14 - Venemous Snake
#13 - Wolf
#40 - Vampire
#12 - Giant Spider
#29 - Medusa
#9 - Watch Officer
Row #2
#26 - Spectre
#7 - Skeleton
#24 - Gargoyle
#6 - Orc Warrior
#19 - Half-Elf Cleric
#5 - Orc Brute
#18 - Elf Wizard
#1 - Goblin Warrior / #2 - Goblin Hero (Red)

Brick #4
Large Row
#31 - Ogre
#32 - Troll
#37 - Frost Giant (ver. A - Sword, Axe in reserve)
Row #1
#18 - Elf Wizard
#17 - Human Ranger
#16 - Human Rogue
#13 - Wolf
#39 - Lich
#12 - Giant Spider
#28 - Werewolf
#8 - Watch Guard
Row #2
#27 - Seelah, Human Paladin
#7 - Skeleton
#25 - Half-Orc Barbarian
#6 - Orc Warrior
#21 - Human Druid
#5 - Orc Brute
#3 - Goblin Warrior / #4 - Goblin Hero (Blue)
#3 - Half-Elf Cleric

Best part of it all though was that there was very little duplication which I have no use for. I could have uses a second Dire Rat / Gnome pack, and a Second frost giant, and I could have done without the Second Seelah, Lich, and Medusa, but these are a)minor, and b) my issue and not a problem with the colation of the set.


Liz Courts wrote:
If you're looking to fill out your Heroes & Monsters set, we have singles available for purchase.

Just for grins, has anyone worked out what it would cost to buy the full 40-figure set at the listed single-figure prices?


Swiftbrook calculated it at $648.65 here, however you can apparently do better via Ebay or some other sites if you have the time and inclination to shop around.


Damon Griffin wrote:
Liz Courts wrote:
If you're looking to fill out your Heroes & Monsters set, we have singles available for purchase.
Just for grins, has anyone worked out what it would cost to buy the full 40-figure set at the listed single-figure prices?

From this thread the average value of a case is $648.65.

If you just buy one of each mini from Paizo it would be $370.

-Swiftbrook


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

The fact that all Large minis are rares makes for weird singles pricing. A Large Booster costs $5.99 and guarantees a rare. These rares sell for $12 or even $20. Somehow that doesn't really make sense to me.


Swiftbrook wrote:
Damon Griffin wrote:
Liz Courts wrote:
If you're looking to fill out your Heroes & Monsters set, we have singles available for purchase.
Just for grins, has anyone worked out what it would cost to buy the full 40-figure set at the listed single-figure prices?

From this thread the average value of a case is $648.65.

If you just buy one of each mini from Paizo it would be $370.

-Swiftbrook

Oh yeah, I answered the wrong question. Cheers.

Grand Lodge

Zaister wrote:
The fact that all Large minis are rares makes for weird singles pricing. A Large Booster costs $5.99 and guarantees a rare. These rares sell for $12 or even $20. Somehow that doesn't really make sense to me.

You pay a premium for buying what you want, instead of the random chance of picking the right booster with the hope of getting what you want.

Good luck!

Mazra


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

If the singles prices really are as Paizo proposes, I can simply sell the Large mini I didn't want at 100%+ markup ($12/$20 vs. $5.99) and just buy another Large booster. If necessary, rinse and repeat.


Hobbun wrote:
Kor - Orc Scrollkeeper wrote:
Hobbun wrote:
I received my case today, just about to go bust it open. I did a search on google for a checklist (larger than the one on this product page) for the set, so I could mark off which minis I received, but couldn't find one anywhere. Kor - Orc Scrollkeeper, you have a great site showing off all the nice minis for the set, but I'm just looking for a text-only checklist. Guess I'll just print out the smaller one in the product description.

I made a few attempts at doing a checklist, but I'm not happy with the result after converted to PDF. You can take at it, but when I get a chance I will improve it.

Gallery Page Link

Actually, that checklist looks just fine. I printed it out and will be using it when I receive my second case. Thanks.

I will post what minis I received and my impressions later on when I have more time. I will also post my minis in the “Pathfinder Battles Case Content Experience”, as well.

I have now added a new revised checklist for people that are looking for one.


Zaister wrote:
If the singles prices really are as Paizo proposes, I can simply sell the Large mini I didn't want at 100%+ markup ($12/$20 vs. $5.99) and just buy another Large booster. If necessary, rinse and repeat.

Good luck, let me know how that works out for you.


Hobbun wrote:
However, I think it is pretty much confirmed now there are two levels of rare due to the difference in price ($12 compared to $20).

18 cases reported on this site, plus 30 reported by Auggie, plus the 6 cases coolstuffinc opened for singles - all have the 2:1 ratio. Yeah, it's pretty much confirmed WizKids decided to make the larges with 2 different rarities.

There could be other rarity issues that are more subtle than the obvious 2:1 with the larges. But with only 18 cases it's too early to tell.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
pres man wrote:
Zaister wrote:
If the singles prices really are as Paizo proposes, I can simply sell the Large mini I didn't want at 100%+ markup ($12/$20 vs. $5.99) and just buy another Large booster. If necessary, rinse and repeat.
Good luck, let me know how that works out for you.

I have no interest in doing that, I'm just pointing out the weird result of the decision to make all Large minis rares.


Starfinder Superscriber

Well a little late to the party, but I got my subscription stuff today:
complete set (but it wasn't until the last box that the giant spider appeared). So kudos to Paizo/Wizkids for staying true to the promise of a case will get you at least 1 of everything. Nothing broken, the only bends were minor things and a few loose minis, but nothing to complain about.


Zaister wrote:
I have no interest in doing that, I'm just pointing out the weird result of the decision to make all Large minis rares.

They aren't all rares. 4 of the larges are rares with an average pull rate of 2 per case. The other 4 are super rares with a pull rate of 1 per case.

Grand Lodge

I stopped by my FLGS tonight and saw that the new minis were out. I have had hints that I can expect at least 1 or more Bricks for my birthday next month so I did not pre-order any myself.

I did pick up 1 medium and 1 large booster as an impulse buy at the register (couldn't help myself)and ended up with 2 rares (Seelah and the Manticore) so I have been smiling all night at that. 2 for 2!


I was tempted to buy a case or even subscribe but shipping costs to germany are simply prohibitive.

Now I hope to find these on my german dealer of choice or on ebay but the minis didn't seem to have reached germany so far.

Grand Lodge

Zaister wrote:
pres man wrote:
Zaister wrote:
If the singles prices really are as Paizo proposes, I can simply sell the Large mini I didn't want at 100%+ markup ($12/$20 vs. $5.99) and just buy another Large booster. If necessary, rinse and repeat.
Good luck, let me know how that works out for you.
I have no interest in doing that, I'm just pointing out the weird result of the decision to make all Large minis rares.

Forgive me, but I don't understand why having all the large miniatures in a set being rare is a problem. I received my case yesterday. The miniatures are some of the best I have ever seen. I have been buying these things since Harbinger. FWIW

Later,

Mazra

Grand Lodge

Mandor wrote:
Zaister wrote:
I have no interest in doing that, I'm just pointing out the weird result of the decision to make all Large minis rares.
They aren't all rares. 4 of the larges are rares with an average pull rate of 2 per case. The other 4 are super rares with a pull rate of 1 per case.

This method did help assure that a case would yield one of every miniature. Kudos to Wizkids and Paizo for that.

So if I went into my FLGS and they had just put out a new case of H&M boosters, and I tried my luck at pulling a Manticore the odds would be 1 in 12. But if I wanted an Ogre the odds would typically be 1 in 6 or there abouts. I have been reading where some cases yielded from 1 to 3 Ogres. With this in mind single pricing should be at a premium.

Later,

Mazra


Mazra wrote:

This method did help assure that a case would yield one of every miniature. Kudos to Wizkids and Paizo for that.

So if I went into my FLGS and they had just put out a new case of H&M boosters, and I tried my luck at pulling a Manticore the odds would be 1 in 12. But if I wanted an Ogre the odds would typically be 1 in 6 or there abouts. I have been reading where some cases yielded from 1 to 3 Ogres. With this in mind single pricing should be at a premium.

Yeah, singles prices are much more difficult to set with WizKids products than with WotC.

WotC seeded their cases to ensure an even distribution (equal number) of commons, uncommons, and rares - a huge help to collectors. WizKids' business practice is to keep the distributions random so customers end up with a range like 1-4 for commons and 1-3 for rares and have to trade or buy more product. And sometimes, minis of a certain rarity are more rare than others of that rarity.

Normal distribution for other lines would be 0-4 for commons, 0-3 for rares and a near certainty a case would not contain a full set. Fortunately for us, Paizo convinced WizKids to make an effort to ensure a case contains all 40 pieces. There's probably no chance they can convince WizKids to even out the distribution for future sets, but at least we don't get stuck with disastrous distribution like LotR which was released two months ago.

Lantern Lodge

So bought a large at the FLGS and got me a Chimera which looks great other than on the green head side, the paint apparently made a mistake and went down the front of his chest. I suppose paizo won't be taking returns are minis clearly painted wrong from the manufacturer or will they?


Mandor wrote:
Mazra wrote:

This method did help assure that a case would yield one of every miniature. Kudos to Wizkids and Paizo for that.

So if I went into my FLGS and they had just put out a new case of H&M boosters, and I tried my luck at pulling a Manticore the odds would be 1 in 12. But if I wanted an Ogre the odds would typically be 1 in 6 or there abouts. I have been reading where some cases yielded from 1 to 3 Ogres. With this in mind single pricing should be at a premium.

Yeah, singles prices are much more difficult to set with WizKids products than with WotC.

WotC seeded their cases to ensure an even distribution (equal number) of commons, uncommons, and rares - a huge help to collectors. WizKids' business practice is to keep the distributions random so customers end up with a range like 1-4 for commons and 1-3 for rares and have to trade or buy more product. And sometimes, minis of a certain rarity are more rare than others of that rarity.

Normal distribution for other lines would be 0-4 for commons, 0-3 for rares and a near certainty a case would not contain a full set. Fortunately for us, Paizo convinced WizKids to make an effort to ensure a case contains all 40 pieces. There's probably no chance they can convince WizKids to even out the distribution for future sets, but at least we don't get stuck with disastrous distribution like LotR which was released two months ago.

Well, I can’t speak for how unevenly distribution has been for past WizKids products as I never purchased them, although I have no doubts in what you are saying.

However, I do want to add that where it’s possible WotC miniature rarities were seeded more evenly, they still were far from giving you a good distribution for a set. When I was in my biggest spending days of DDM and would buy 3 cases when a new set was released, I can’t think of any time where I received a full set of minis. I always had to buy singles to finish out the set.

Sczarni

laurence lagnese wrote:
So bought a large at the FLGS and got me a Chimera which looks great other than on the green head side, the paint apparently made a mistake and went down the front of his chest. I suppose paizo won't be taking returns are minis clearly painted wrong from the manufacturer or will they?

I think this is intentional - mine has it as well, you can also notice it with the black paint on the goat head side. I'm guessing that it is to represent how there wouldn't just be a line wwhere the scales end.... but a small area where the green scales would be under the fur, or where the goat and cat fur would be mixed.

Lantern Lodge

good point, everyone who looked at it at the store thought it was a mistake. But you are likely right. Even if intentional I feel they failed on paintjob. the mini looks great and then that green splotch on shoulder/chest.

I will likely repaint that area

Sovereign Court

$192.39 with out the dragon. The dragon is another $25.00 to put together a complete set of everything 1 of each. That includes shipping.

This is per a site I found.


SO....

I and my group ordered a case of Pathfinder Minis. Not only did we get one of everything (easily at that) we ended up with a comfortabel amount of desirable duplicates (town gaurd, wolves, goblins).

I just wanted to say... THIS IS A DAMNED FINE PRODUCT. These are probably the best plastics I've seen from wizkids. Clear, colorful, and exactly what they should look like. I'll be buying a case of EVERY set from here on out... highly impressed.

Paizo Employee Chief Technical Officer

DJEternalDarkness wrote:
So kudos to Paizo/Wizkids for staying true to the promise of a case will get you at least 1 of everything.

Just to be clear: that wasn't a promise, and isn't a guarantee. The product description states "Buyers who purchase factory-sealed cases should get a nearly complete set of figures. (As with any randomized product, collation is not guaranteed.)"

As we explained earlier in the thread, WizKids designed case distribution to maximize the likelihood of each case containing a complete set, but the reality is that a small number of cases will not contain complete sets.

Dark Archive

So I unwrap my black dragon from the cord and as I try to get it out of the plastic it completely separates from it's base :(. It's ok, I'll just get some glue and reattach it at some point but people please be careful when opening that thing!!!!

Grand Lodge

Jeremy Mcgillan wrote:
So I unwrap my black dragon from the cord and as I try to get it out of the plastic it completely separates from it's base :(. It's ok, I'll just get some glue and reattach it at some point but people please be careful when opening that thing!!!!

I had a lizardfolk champion do that. Still, small price to pay for the nice rigid bases that don't warp... and as you say, easy to fix.


Vic Wertz wrote:
DJEternalDarkness wrote:
So kudos to Paizo/Wizkids for staying true to the promise of a case will get you at least 1 of everything.

Just to be clear: that wasn't a promise, and isn't a guarantee. The product description states "Buyers who purchase factory-sealed cases should get a nearly complete set of figures. (As with any randomized product, collation is not guaranteed.)"

As we explained earlier in the thread, WizKids designed case distribution to maximize the likelihood of each case containing a complete set, but the reality is that a small number of cases will not contain complete sets.

Here's some data points to go with that not-a-promise:

In the one case I have, I got a full set, at least two of every common, and there is only one uncommon that I don't have a duplicate of.

Out of 21 cases posted on the thread, only one has not included a full set; it had no zombies or dwarf fighters.

Given the current numbers, it seems like the odds of getting a full set are about the same as not rolling a natural 1. Depending on your luck, that could be good or bad...


I'll throw in and say this a great product as well. I got a full set in the first box but bought two just for good measure. I had one piece broken, nothing superglue won't fix.


Finally got the package today after a wild goose chase with the post office yesterday D:< But Happy that it got here :D

And to reassure me, the very first booster I opened had a SNAKE! YES!
Here's our breakdown:

Common
#1 Goblin Warrior (Red) - 3
#2 Goblin Hero (Red) - 3
#3 Goblin Warrior (Blue) - 2
#4 Goblin Hero (Blue) - 2
#5 Orc Brute - 3
#6 Orc Warrior - 1
#7 Skeleton - 4
#8 Watch Guard - 2
#9 Watch Officer - 2
#10 Lizardfolk Champion - 2
#11 Zombie - 4
#12 Giant Spider - 3
#13 Wolf - 2

Uncommon
#14 Venomous Snake - 3
#15 Mummy - 2
#16 Human Rogue - 2
#17 Human Ranger - 1
#18 Elf Wizard - 3
#19 Half-Elf Cleric - 3
#20 Dwarf Fighter - 2
#21 Human Druid - 2
#22 Gnome Fighter - 2
#23 Dire Rat - 2

Rare
#24 Gargoyle - 1
#25 Half-Orc Barbarian - 1
#26 Spectre - 3
#27 Seelah, Human Paladin - 2
#28 Werewolf - 2
#29 Medusa - 3
#30 Minotaur - 1
#31 Ogre - 2
#32 Troll - 3
#33 Ettin - 2
#34 Chimera - 1
#35 Manticore - 1
#36 Giant Caveweaver Spider - 1
#37 Frost Giant - 1
#38 Succubus - 1
#39 Lich - 1
#40 Vampire - 2

Overall really happy with what we got, would have liked one more wolf and lizardfolk, but can't win 'em all :)
One of the Lizardfolk we got had a slightly detached arm, not necessarily broken, just maybe missed at the factory? Oh well, that's what superglue is for.


Anyone notice that the base for the dragon is slightly bigger than DDM huge minis. Same thing with the large minis, slightly bigger than DDM. It's not by a large amount but it is pretty noticeable. It's not a big deal, just wondering, was it intentional?

Dark Archive

(Sorry for the empty comment, not intentional)

Just came back from the customs office and released my case (another 40 Euros...the damn customs fees are killing me). Shipped in the States last Thursday, arrived in Germany this Wednesday - Thursday I received my notification. I just love priority shipping. Can't belive I promised my girlfriend I'd open it with her together this evening, this means 9 more hours of nail-biting until I can hug my little new critters.

But I almost had to relinquish this pleasure as this time I didn't print out the invoice when going to the customs office as Paizo always puts one inside the box. Not this time. It almost made me go on a rampage when I didn't find one anywhere in the box. Good thing the customs officer let me use his PC to print it out directly from my Paizo account. Close one.

Liberty's Edge

Same here. I had to pay another 41,03€ for my package. So I payed over 280$ for my box in total.
Customs is hard!

Dark Archive

The advantage is we pay in dollars. My FLGS in France charges the same price ... in euros. So all in all that's the same price.


Hobbun wrote:

Wow, I am glad I will have what I need from the two cases I purchased. I understand the secondary market is more expensive due to supply and demand, but I didn't think the rares would be selling for that much already.

With the set still so new, how is it you are determining your singles prices?

Short Answer....Supply and demand set around a "base price" the reseller which to make (margin) OR just copy some other sellers who you know sets prices accurately in the past.

Long answer
If your really interested in the mindset of a sellers and how they determine single prices there is a great post on plasticrypt.com (under PPM General category) about preorders and pricing in their forums.

.....Andrew (aka auggie)


Pathfinder Adventure Path, Lost Omens, Maps, Starfinder Adventure Path Subscriber
Sara Marie wrote:
With ordering from Paizo we do not ever say "tough luck" for broken or defective products. However, I don't as of yet have an answer to the broken/defective mini question.

Any words back yet? Though my situation is similar, my order wasn't from Paizo and there was no damage to the boxes or anything. Just a giant cave spider with a broken leg in it's protective plastic shell. :(


Auggest wrote:
Hobbun wrote:

Wow, I am glad I will have what I need from the two cases I purchased. I understand the secondary market is more expensive due to supply and demand, but I didn't think the rares would be selling for that much already.

With the set still so new, how is it you are determining your singles prices?

Short Answer....Supply and demand set around a "base price" the reseller which to make (margin) OR just copy some other sellers who you know sets prices accurately in the past.

Long answer
If your really interested in the mindset of a sellers and how they determine single prices there is a great post on plasticrypt.com (under PPM General category) about preorders and pricing in their forums.

.....Andrew (aka auggie)

Lisa answered my question earlier on, but thank you, I'll take a look at plasticrypt.com

Liberty's Edge

I'm sure that it's too soon to start talking about the next set but ...

I would love to see a Sahuagin or two in the next set! Maybe something like they did with the orcs and lizardfolk i.e. a standard type and an elite looking type.

Heck, I'd also love to see a really cool 4-armed Sahuagin king type!

Oh, and PLEASE make the Sahuagin(s) look cool - do NOT base them on the dopey and cartoony illustration in the Bestiary!!!! Good Lord! We get an awesome illo of the Lizardfolk by Ben Wooten and then that dopey illo for the Sahuagin ...

Lantern Lodge

Dhampir984 wrote:
Sara Marie wrote:
With ordering from Paizo we do not ever say "tough luck" for broken or defective products. However, I don't as of yet have an answer to the broken/defective mini question.
Any words back yet? Though my situation is similar, my order wasn't from Paizo and there was no damage to the boxes or anything. Just a giant cave spider with a broken leg in it's protective plastic shell. :(

We do have news!

Support for the minis will be going through Wizkids. They have a support site for issues with miniatures here: http://wizkidsgames.com/support/

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