Barnes & Noble order mistake of the strangest kind


Paizo General Discussion


Okay, so at the start of this week I order a copy of Ustalav:Rule of Fear through Barnes & Noble Online. Order goes through okay, I get an e-mail that it'll be arriving in a few days, everything seems fine.

Then the order comes from B&N, and it's... two wooden magnetic dress-up dolls. I am not kidding.

Now, how the heck do you confuse a book with a wooden magnetic dress-up doll? I mean, seriously?

*sighs* With all the problems I've had of late trying to order Paizo books online I'm just about ready to pack it all in and quit.

Here's hoping your orders go better than mine did!

Liberty's Edge

And somewhere, a guy with a wooden-magno doll fetish opens his box and goes, "WTF?"

Paizo Employee CEO

2 people marked this as a favorite.

I can 100% guarantee that if you buy a copy of Rule of Fear from paizo.com, that you will NOT get a wooden magnetic dress-up doll. :)

-Lisa

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Pathfinder Roleplaying Game Superscriber
Lisa Stevens wrote:

I can 100% guarantee that if you buy a copy of Rule of Fear from paizo.com, that you will NOT get a wooden magnetic dress-up doll. :)

-Lisa

Well darn I was about to order another copy in hopes of getting them. :)


Tessius wrote:
And somewhere, a guy with a wooden-magno doll fetish opens his box and goes, "WTF?"

And yet, I was quite happy with my new book...still miss not getting the dolls though. Oh well, I have the other room full. Just missing out on my last of the Abby and Emma dolls. *sigh*

Greg


Lisa Stevens wrote:

I can 100% guarantee that if you buy a copy of Rule of Fear from paizo.com, that you will NOT get a wooden magnetic dress-up doll. :)

-Lisa

Yeah, but... I was hoping I could keep supporting the online bookstores at Borders and B&N, but of late they've just gotten so sloppy. I wonder if it's just a run of bad luck or if they've just gotten that plain careless about handling orders properly?

Paizo Employee Director of Brand Strategy

Lisa Stevens wrote:

I can 100% guarantee that if you buy a copy of Rule of Fear from paizo.com, that you will NOT get a wooden magnetic dress-up doll. :)

-Lisa

Well, he might if you hadn't snatched up every one we got in from the distributor. ;-)

Liberty's Edge

Nice cover, Mark. Real nice. Wink, wink.

Contributor

Were the two wooden magnetic dress-up dolls anything like these dolls? Because if they were, I think your shipment came direct from Ustalav.

Liberty's Edge

What the <redacted> kind of wooden dress up dolls come from an order for "Rule of Fear"!??? I'm almost afraid to ask...

X_x


Lisa Stevens wrote:

I can 100% guarantee that if you buy a copy of Rule of Fear from paizo.com, that you will NOT get a wooden magnetic dress-up doll. :)

-Lisa

Yes, but you can't guarantee the right book will be sent! Ha! :)

Heh I ordered Inner Sea Primer and got Halflings of Golarion instead, so I then got a free copy of Inner Sea Primer added to my sidecart, and got to keep Halflings of Golarion as an apology. I make this post both to laugh at it, and to point out your great policy, as in my experience with other companies, a lot of times they'll send me a prepaid label (if they even do that!) and expect to receive the wrong book back.

As for the OP's B&N shipment... craaazy freaky.


Kevin Andrew Murphy wrote:
Were the two wooden magnetic dress-up dolls anything like these dolls? Because if they were, I think your shipment came direct from Ustalav.

*Stabs at his brain with a dull rusty spoon*

GETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGET ITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUTGETITOUT


AbsolutGrndZer0 wrote:

Heh I ordered Inner Sea Primer and got Halflings of Golarion instead, so I then got a free copy of Inner Sea Primer added to my sidecart, and got to keep Halflings of Golarion as an apology. I make this post both to laugh at it, and to point out your great policy, as in my experience with other companies, a lot of times they'll send me a prepaid label (if they even do that!) and expect to receive the wrong book back.

As for the OP's B&N shipment... craaazy freaky.

Seconding this. One of my shipments was missing a couple of figures. I notified Customer service and received them quickly free of charge. I have placed many orders on this site with just this one issue, and that was remedied very quickly.

RPG Superstar 2009 Top 16, 2012 Top 32

Sethious wrote:
AbsolutGrndZer0 wrote:

Heh I ordered Inner Sea Primer and got Halflings of Golarion instead, so I then got a free copy of Inner Sea Primer added to my sidecart, and got to keep Halflings of Golarion as an apology. I make this post both to laugh at it, and to point out your great policy, as in my experience with other companies, a lot of times they'll send me a prepaid label (if they even do that!) and expect to receive the wrong book back.

As for the OP's B&N shipment... craaazy freaky.

Seconding this. One of my shipments was missing a couple of figures. I notified Customer service and received them quickly free of charge. I have placed many orders on this site with just this one issue, and that was remedied very quickly.

Thirded. The Paizo customer service staff is amazing. My friends and I have never had an issue with an order from Paizo that wasn't promptly resolved to our satisfaction.


Eric Hinkle wrote:


Now, how the heck do you confuse a book with a wooden magnetic dress-up doll? I mean, seriously?

It's pretty easy, actually. Package two things in a row. Print two labels. Put them on the wrong boxes. Alernatively, package up 20 things, have one address error, and slap

19 labels on 19/20 boxes (shifted off by one), then go hunt down the error. I deal with catching that kind of problem all the time at work.

Paizo Employee Chief Technical Officer

Eric Hinkle wrote:
...wooden magnetic dress-up dolls. I am not kidding.

They make magnetic wood now? You kids today have it so easy. In my day, magnets stuck to one thing: refrigerators. If you wanted to stick a magnet to anything else, you'd have to weld it there yourself.

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Pathfinder Roleplaying Game Superscriber
Vic Wertz wrote:
Eric Hinkle wrote:
...wooden magnetic dress-up dolls. I am not kidding.
They make magnetic wood now? You kids today have it so easy. In my day, magnets stuck to one thing: refrigerators. If you wanted to stick a magnet to anything else, you'd have to weld it there yourself.

You welded magnets to wood? :)


Dark_Mistress wrote:
Vic Wertz wrote:
Eric Hinkle wrote:
...wooden magnetic dress-up dolls. I am not kidding.
They make magnetic wood now? You kids today have it so easy. In my day, magnets stuck to one thing: refrigerators. If you wanted to stick a magnet to anything else, you'd have to weld it there yourself.
You welded magnets to wood? :)

Oooo BURN!

Greg


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber
Greg Wasson wrote:
Dark_Mistress wrote:
Vic Wertz wrote:
Eric Hinkle wrote:
...wooden magnetic dress-up dolls. I am not kidding.
They make magnetic wood now? You kids today have it so easy. In my day, magnets stuck to one thing: refrigerators. If you wanted to stick a magnet to anything else, you'd have to weld it there yourself.
You welded magnets to wood? :)

Oooo BURN!

Greg

Well yea if you are trying to weld anything to wood. ;)

RPG Superstar 2008 Top 32

1 person marked this as a favorite.
Dark_Mistress wrote:
Vic Wertz wrote:
Eric Hinkle wrote:
...wooden magnetic dress-up dolls. I am not kidding.
They make magnetic wood now? You kids today have it so easy. In my day, magnets stuck to one thing: refrigerators. If you wanted to stick a magnet to anything else, you'd have to weld it there yourself.
You welded magnets to wood? :)

No, he made a wooden refrigerator, obviously.


Ross Byers wrote:
Dark_Mistress wrote:
Vic Wertz wrote:
Eric Hinkle wrote:
...wooden magnetic dress-up dolls. I am not kidding.
They make magnetic wood now? You kids today have it so easy. In my day, magnets stuck to one thing: refrigerators. If you wanted to stick a magnet to anything else, you'd have to weld it there yourself.
You welded magnets to wood? :)
No, he made a wooden refrigerator, obviously.

The Green Revolution has gone to far this time.


Pathfinder Adventure Subscriber

Mistakes like this tend to happen when an employee is working on more than one order at a time. This also tends to be a big no-no for that very reason.

What happens at the distro center is that once your order goes through, it is picked from the entire warehouse, and sent to a packer. Now, with dozens of orders in line, the picker must, one at a time, pack these orders, and put them somewhere for shipping.

What i think happened to you is that someone was working on two orders at once, (one with each hand) and wound up mixing them up. It was an attempt to push up their average of orders processed.


Kevin Andrew Murphy wrote:
Were the two wooden magnetic dress-up dolls anything like these dolls? Because if they were, I think your shipment came direct from Ustalav.

I think dolls from Ustalav would be nesting dolls. Constructs made from coffins, no doubt, but still nesting dolls.

Liberty's Edge

In addition to the "unwise attempt at multitasking" mistake, it could also be a result of barcode inventory with the wrong sticker.
-Kle.

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