Credit card declined


Customer Service


Hallo,
i want to order a few pdfs but during checkout my payment via credit card was declined, please can you take a look on it since paizo is the only shop which has issues with my cc.

best regards

Liberty's Edge

dafaddu wrote:

Hallo,

i want to order a few pdfs but during checkout my payment via credit card was declined, please can you take a look on it since paizo is the only shop which has issues with my cc.

best regards

Same here.

I'm trying to pay for my PaizoCon ticket. =(

Paizo Employee Director of Sales

We had some issues with our credit card processor over the weekend. The issues have now been resolved and your order should now go through as normal. I apologize for any inconvenience.

Thanks,
cos


I had the same issue just now.


Waxleton, Paizo customer service will be back on Monday. But, in the meantime, I wanted to let you know that the credit card processor is extremely picky about address verification. Check the address you have here at Paizo and compare it to the address you have on file at the bank issuing your card. Even the slightest difference (Street vs St.) could be why your card was declined.

If it still gives you issues, I am sure customer service can pinpoint the problem for you when they are back in the office.

Customer Service Representative

Hello Waxleton,

Your card is being declined because it is failing the address verification system. Usually this happens when the billing address on the card does not match what the bank has on file.

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