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I was more referring to co-workers:p
Customers aren't so bad as long as you don't listen to them, if someone is rude to me, I just walk away, end of encounter
When I worked at Subway back in the days of dinosaurs and pagers this lady got a sub with pickles, ate almost the whole thing, then demanded her money back because as she said "I ordered pickles not Cucumbers" I didn't give her the money back :-)
See, my problem is that I try to be reasonable with EVERYBODY.
NH: "I'm sorry, ma'am, but I can't give you a refund on a sandwich you've already eaten."
Customer: "But I didn't finish it!"
NH: "Well, you've eaten more than half of it. If you noticed something was wrong, you should have notified us right away."
Customer: "But I was hungry!"
NH: "Then the sandwich served its purpose, Ma'am."
Customer: "But I didn't enjoy it!"
NH: "Enjoying your food isn't part of Subway's corporate policy, Ma'am."
promise me you are calm as can be when you say this.
I wish I could have been. My boss *loved* to have me on his shifts so he could be "bad cop".
So she would have been thrown out by him and told never to return before I got to sentence 3.
But yeah, I *LOVE* staying calm and reasonable when saying the outlandish... it just seems to make unreasonable customers explode...
Back on this topic (because I can, HAH!) probably the most rude I've ever been to a customer was when they verbally attacked my store, my friends, and my coworkers on my behalf... because I said, "I hope you have a nice rest of your day!" as I did to all my customers.
Me: "I hope you have a nice rest of your day."
Customer: "WHAT DID YOU SAY?! WHAT THE **** DID YOU SAY! DON'T YOU DARE WISH ME A NICE DAY YOU ****! YOUR **** FRIENDS AND **** COWORKERS ARE ALL **** PEOPLE WITH **** AND YOUR **** STORE TAKES TOO MUCH **** TIME WITH **** PLEASANTRIES AND CHARGES TOO **** MUCH! YOU DON'T KNOW ANYTHING ABOUT ME, YOU ****! NEVER ****IN' WISH ME A ****IN' NICE ****IN' DAY AGAIN, YOU MOTHER-****IN'-****-****! I HATE YOU AND YOUR ****IN' STORE!"^
*stares at me in fury, apparently waiting for something*
Me (unsure of how to respond): "... well, then, I hope you have a mediocre day!"
Customer: *makes a furious shriek, grabs bags, and stomps off yelling obscenities at the top of her lungs*
Very next customer: "You are wonderful."
Me: "Would you like to buy a Membership?"
VNC: "After what you just went through? Yes. Yes I would. Here's $25 dollars, and do you have any additional recommendations?"
My manager technically (heh) "chewed me out" later, and definitely dressed me down with as serious a straight-face as they could muster. (Said furious customer had sent me an email.) They explained that, no matter how rude, we couldn't tell the customer - and here my manager stopped for a while and made a very. odd. face. before continuing - we couldn't... we couldn't... "We... we just... we can't tell a customer to have a mediocre day. It's... you... you just... just... can't... can't do... th-that. Okay, gladwehadthistalk,gobacktoyourstation,thankyou."
I heard some... peculiar... sounds coming from the manager's office as I left. Could have been crying. Probably was. Yes. There were definitely tears involved.
Anyway, that's probably my worst customer service story, that I recall.
(Though I later told one furious customer who vowed never to come back to B&N again - because I'd tried to sell him a Membership that he'd refused prior, and how dare I not remember him -, that he could come back tomorrow with no fear, shame, or anger, as I was being let go that very day!^^)
^
^^ It... it was because I was moving. I... didn't have the heart to tell him that, however.
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I will never understand people.
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Once at Vinnies I had extra time in the morning and we were having this huge clothing sale, so I made a bunch of sale signs, including a big f#$#ing poster board one in huge letters right above my head, this lady walks in, looks all around and asks "do you have any sales today?"
I looked up at the huge f!!+ing sign above me and all the other signs I had plastered around my register and said "no"
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Seven hours left to write a blogpost.
Nap is tempting me with its siren call, though...
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Also, I have seven hours left to buy a few things for the next four day - we have a long weekend starting tomorrow because of the statutory holiday...
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OK - "discipline" stories! Woo hoo! (Bad day at work, but I can't resist.)
In high school, our P.E. teacher was a notorious prankster, both on students and on other teachers. Switching locks on lockers in the locker room? Throwing the (fully-dressed in a suit) principal into the pool during a visit? Switching the sugar and salt in the break room? All within his domain.
So for reasons unknown to me as an adult, two of my friends and I decided to cover him with whipped cream as a "senior prank".
It went off spectacularly well. We lured him outside, got him to take his leather coat off, and then let him have it. One of my friends was (is) 6'2" and emptied an entire can down his back.
Unfortunately for us, he could dish it out, but he couldn't take it. He was so mad he turned bright red, marched us to the principal's office, and said we were "really in for it now".
The moment he was gone, both the principal and vice principal collapsed in laughter. They wrote out suspension slips for us and sent us home, but they were laughing so hard the slips were totally illegible.
On my permanent high school record is "being suspended for fd%&$*$@#!)54".
I am very proud of that suspension.
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I will never understand people.
The thing was, I could have handled it differently, and I was pretty furious (I hate it when people insult others to get to me... it works), but, honestly? Having no idea what to do, I was trying to be helpful. I was seriously attempting to give the customer what they wanted while not expressing horrible things at them.
I suppose I should have given an apology, but... I wasn't sorry for hoping they had a good day. It was a weird situation to be in.
I'm pretty sure the customer was just taking out unrelated frustrations on me, but I could never have known until her complete explosion.
I find it funny? Sad? Something, I dunno... that she was so furious that actually bothered to email Corporate about it to get me written up. I was the "NobodysHome" of that store for customer niceness (though I always deferred to a manager when it came to bending the rules^).
^ It's weird. The managers always told me not to bend the rules. Then they'd tell me to make the customers happy, but only call them if I couldn't do something. But I can't bend the rules - only they can. But I needed to make the customers happy, but only call them if I couldn't do something. But I can't bend the rules. For once, I'd've just liked someone to tell me, "Look, son, we know you're doing what we say. Off the record? Bend the daggum rules. You call us way too much. Make the customer happy." instead of "You call the managers too much. Do more to make customers happy. Don't bend the rules, though, as you're not allowed to do that."
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OK - "discipline" stories! Woo hoo! (Bad day at work, but I can't resist.)
I can't stand people like that. I'm pretty sure that's in my top 3 pet peeves of all time. Urgh.
Most any other day I'd probably find the whole thing at least a little funny, but considering "can dish it out but can't take it" is kind of the core of the latest drama I'm going through, it hits a bit close to home today.
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I will never understand people.
Well it was mostly in response to your story, but it applies pretty generally.
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I was the "NobodysHome" of that store for customer niceness (though I always deferred to a manager when it came to bending the rules^).
Awww! I've become a unit of measure! I'm *sooooo* proud!
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OK - "discipline" stories! Woo hoo! (Bad day at work, but I can't resist.)I can't stand people like that. I'm pretty sure that's in my top 3 pet peeves of all time. Urgh.
Most any other day I'd probably find the whole thing at least a little funny, but considering "can dish it out but can't take it" is kind of the core of the latest drama I'm going through, it hits a bit close to home today.
Ugh, sorry to stir the pot of discontent, even if unintentionally.
And now, my manager's called twice already this morning, so I guess I should do this "work" thing everyone keeps talking about...
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Ugh, sorry to stir the pot of discontent, even if unintentionally.OK - "discipline" stories! Woo hoo! (Bad day at work, but I can't resist.)I can't stand people like that. I'm pretty sure that's in my top 3 pet peeves of all time. Urgh.
Most any other day I'd probably find the whole thing at least a little funny, but considering "can dish it out but can't take it" is kind of the core of the latest drama I'm going through, it hits a bit close to home today.
No worries.
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"... well, then, I hope you have a mediocre day!"Too gorram perfect, I love it. xD
I was apparently considered pretty boss by my coworkers for the rest of the day. My actual register partner (^) was shaking in fury at the woman, and mostly starring with burning at the woman in vitriol while helping other customers.
My coworker would:
1) *stare daggers at Angry Customer*
2) *normal, though not really happy voice* "Oh may I help you? That'll be <insert amount here>
3) *repeat*
Anyway, for the rest of the day (and the day I got called in for my "write up" which went very much so akin to NobodysHome's) I discovered (later) that she was talking up how I'd just stood there and took it, like a boss, being super-polite until my "finisher". I also found out later she seriously went to bat for me to the managers when she found out I'd been dressed down.
I didn't tell anyone. I just... I really wanted to make her happy and go away.
(I succeeded at half said mission.)
^ Which I did, but he was a little too busy with other also-angry customers... who were angry because of the wait they had to endure, because first angry customer was refusing to budge while she yelled at me. Poor guy never made it to the front - he was taken down by a mob of, like, three customers demanding faster service and/or to return something and/or other stuff before ever quite making it to the register. He was so brave. #neverforget
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I was the "NobodysHome" of that store for customer niceness (though I always deferred to a manager when it came to bending the rules^).Awww! I've become a unit of measure! I'm *sooooo* proud!
A solid standard to live up to!
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When I worked at Vinnies (worked there a year, so lots of stories:p) this old hippy lady complained to my boss that my listening to CCR was offending her, my boss (who was f!~%ing awesome, one of the best I ever had) said as long as there wasn't any swearing in it she couldn't do anything about it.
So whenever that mean angry old woman came in I put in Twist by Korn and put it on repeat:-p
For those unaware Twist has no lyrics, just super dirty heavy riff, lots of grunt yelling with an occasional "twist! Twist" thrown in
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You, sir, are a bad, bad man.
But I like you.
:D
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For those unaware Twist has no lyrics, just super dirty heavy riff, lots of grunt yelling with an occasional "twist! Twist" thrown in
I've gotten dirty looks at church for pulling into the parking lot listening to things like... say... this or this or this, because it sounds like rock/metal. Nevermind that 99% of the music I listen to has no lyrics.
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Hey. Hey. Hey. That last one has "demon" in the title. I'm pretty sure you're being deceived by the Enemy, Brother. You should think of the children.
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I was more referring to co-workers:p
Customers aren't so bad as long as you don't listen to them, if someone is rude to me, I just walk away, end of encounter
When I worked at Subway back in the days of dinosaurs and pagers this lady got a sub with pickles, ate almost the whole thing, then demanded her money back because as she said "I ordered pickles not Cucumbers" I didn't give her the money back :-)
See, my problem is that I try to be reasonable with EVERYBODY.
NH: "I'm sorry, ma'am, but I can't give you a refund on a sandwich you've already eaten."
Customer: "But I didn't finish it!"
NH: "Well, you've eaten more than half of it. If you noticed something was wrong, you should have notified us right away."
Customer: "But I was hungry!"
NH: "Then the sandwich served its purpose, Ma'am."
Customer: "But I didn't enjoy it!"
NH: "Enjoying your food isn't part of Subway's corporate policy, Ma'am."promise me you are calm as can be when you say this.I wish I could have been. My boss *loved* to have me on his shifts so he could be "bad cop".
So she would have been thrown out by him and told never to return before I got to sentence 3.
But yeah, I *LOVE* staying calm and reasonable when saying the outlandish... it just seems to make unreasonable customers explode...
Back on this topic (because I can, HAH!) probably the most rude I've ever been to a customer was when they verbally attacked my store, my friends, and my coworkers on my behalf... because I said, "I hope you have a nice rest of your day!" as I did to all my customers.
Me: "I hope you have a nice rest of your day."
Customer: "WHAT DID YOU SAY?! WHAT THE **** DID YOU SAY! DON'T YOU DARE WISH ME A NICE DAY YOU ****! YOUR **** FRIENDS AND **** COWORKERS ARE ALL **** PEOPLE WITH **** ...
I am worried that devils and the like will take after your unflappable politeness should I end up in hell.
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Hey. Hey. Hey. That last one has "demon" in the title. I'm pretty sure you're being deceived by the Enemy, Brother. You should think of the children.
Yeah, but it's from Castlevania, which is all about beating up demons and taking their lunch money.
Hey. Hey. Hey. That last one has "demon" in the title. I'm pretty sure you're being deceived by the Enemy, Brother. You should think of the children.Yeah, but it's from Castlevania, which is all about beating up demons and taking their lunch money.
TO BAD. IT HAS TEH DEMONS IN TEH TITLE. IT MUST BE TEH EVIL.
edit: AND WHAT KIND OF LESSON IS THAT TEACHING THE CHILDRINZ TO BEAT UP FILKS AND TAKE THEYRE LUNCH MONEY. THAT IS TEH EVILS. IT SOUNDS LIKE THEM AR-PEE-JEEZ.
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Also I've had 22 different professions, my wife jokingly calls me opposite world Homer Simpson, I'll try to run down them later, thinking on it might not be 21 exactly, but it's definitely close :-)
1. Dishwasher (at a haunted house turned restaurant)
2. County b@@!@ (worked for county for the summer, mostly painting fire hydrants and mowing cemeteries)
3. Cookie inspector
4. Car speakers assembler
5. Cheese inspector
6. Pizza cook
7. Banquet set up
8. Sandwich Artist
9. Line cook
10. Baker
11. Prep cook
12. McDonald's (a very dark 2 weeks of my life, I'd quit smoking cold turkey, wow has it been 19 years!)
13. Concert security guard (still do this:-p)
14. Landscaper
15. Landscape foreman (my favorite)
16. Lawn mower foreman
17. Toy store
18. Sous chef
19. Sushi chef
20. Snow removal
21. Heavy equipment operator
22. Materials and plant delivery
Think that's it :-)
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Wow took 35 minutes to do that:-p
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5. Cheese inspector
Is that like MST3K? Watching bad movies for quality moments? If so, Shiro's player stole your job!
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Hey. Hey. Hey. That last one has "demon" in the title. I'm pretty sure you're being deceived by the Enemy, Brother. You should think of the children.Yeah, but it's from Castlevania, which is all about beating up demons and taking their lunch money.TO BAD. IT HAS TEH DEMONS IN TEH TITLE. IT MUST BE TEH EVIL.
edit: AND WHAT KIND OF LESSON IS THAT TEACHING THE CHILDRINZ TO BEAT UP FPLKS AND TAKE THEYRE LUNCH MONEY. THAT IS TEH EVILS. IT SOUNDS LIKE THEM AR-PEE-JEEZ.
RPGs you say.... @##pd(*&@98....
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RPGs you say.... @##pd(*&@98....Hey. Hey. Hey. That last one has "demon" in the title. I'm pretty sure you're being deceived by the Enemy, Brother. You should think of the children.Yeah, but it's from Castlevania, which is all about beating up demons and taking their lunch money.TO BAD. IT HAS TEH DEMONS IN TEH TITLE. IT MUST BE TEH EVIL.
edit: AND WHAT KIND OF LESSON IS THAT TEACHING THE CHILDRINZ TO BEAT UP FPLKS AND TAKE THEYRE LUNCH MONEY. THAT IS TEH EVILS. IT SOUNDS LIKE THEM AR-PEE-JEEZ.
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I like RPGs!RPGs you say.... @##pd(*&@98....Hey. Hey. Hey. That last one has "demon" in the title. I'm pretty sure you're being deceived by the Enemy, Brother. You should think of the children.Yeah, but it's from Castlevania, which is all about beating up demons and taking their lunch money.TO BAD. IT HAS TEH DEMONS IN TEH TITLE. IT MUST BE TEH EVIL.
edit: AND WHAT KIND OF LESSON IS THAT TEACHING THE CHILDRINZ TO BEAT UP FILKS AND TAKE THEYRE LUNCH MONEY. THAT IS TEH EVILS. IT SOUNDS LIKE THEM AR-PEE-JEEZ.
SEE, VIO-LANCE, IT MUST BE TEH EVILS. TEH EVILS OF ROCK.
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5. Cheese inspectorIs that like MST3K? Watching bad movies for quality moments? If so, Shiro's player stole your job!
you would not believe the mental toll watching block after block after block of cheese go by for 10 hours a day!
I made it to my last break on my second day:p
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you would not believe the mental toll watching block after block after block of cheese go by for 10 hours a day!
Yes. Yes, I would.
I made it to my last break on my second day:p
I would not do this.
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I've had one profession. I think. Is 'soldier' one profession or many?
Do you want RAW or Reality?
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SEE, VIO-LANCE, IT MUST BE TEH EVILS. TEH EVILS OF ROCK.I like RPGs!RPGs you say.... @##pd(*&@98....Hey. Hey. Hey. That last one has "demon" in the title. I'm pretty sure you're being deceived by the Enemy, Brother. You should think of the children.Yeah, but it's from Castlevania, which is all about beating up demons and taking their lunch money.TO BAD. IT HAS TEH DEMONS IN TEH TITLE. IT MUST BE TEH EVIL.
edit: AND WHAT KIND OF LESSON IS THAT TEACHING THE CHILDRINZ TO BEAT UP FILKS AND TAKE THEYRE LUNCH MONEY. THAT IS TEH EVILS. IT SOUNDS LIKE THEM AR-PEE-JEEZ.
SUPPORT YOUR TROOPS YA PANZY
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My ex always had good stories working so long in retail. My personal fave:
(Exchange between customer and store manager of Old Navy)
Customer: The last shirt I bought didn't fit right. It's a medium, just like this other Old Navy shirt that fits perfectly. Your sizes are so inconsistent.
Manager: Well, you see sir, the children who make our clothes are all different ages. Some have teeny tiny fingers, while others are a bit bigger, so there's bound to be some variation in clothing sizes.
True story.
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It's all in my profile, but since people are sharing, and I'm opinionated:
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Some say...
The scientists at CERN discovered he's the freelancer particle holding the Pathfinder 3PP community together...
And his tango on Dancing with the FaWTLies scored a perfect 10 from the judges, until he was disqualified for ripping two of the judges' faces off...
All we know is he's called The Taig. Or the Rawr!
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SEE, VIO-LANCE, IT MUST BE TEH EVILS. TEH EVILS OF ROCK.
...The fantasy of role
The clattering of the diceAnother 1 crushes your soul
Zesty Doritos would be nice
Some more Dew in your hole
Murder hoboing together...and ever...
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Is that SOS? Were you abducted by aliens who are now forcing you to write for them and you needed to send a message they won't understand?
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Please! We use Twitter now!
We have no reason to kidnap a far superior species such as the badgers
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Is that SOS? Were you abducted by aliens who are now forcing you to write for them and you needed to send a message they won't understand?... – – – ...
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The probings will continue until the deadlines are met. {snaps latex glove}
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Am ready
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You never give me your money
you only give me your funny papers
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She says there's ants in the carpet
Dirty little monsters.
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Jusque la fin
En plein soleil
Jusque la fin
En plein amour
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So... what does it say about your friend when you read this article, and your first reaction is, "Nuh-uh! Meat can't last 'indefinitely' at 0 degrees! I've watched that pork loin in Shiro's freezer go from red to brown to green, and I've only known him around 4 years..."
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So, utter insanity has taken over...