order 1526872


Customer Service

Sovereign Court

Hello friends,

It seems this order is stuck as "pending". I think it is due to the special order item inside.

Would you please :
Send me all pending items + the contents of my sidecart ? And report any backorder / problem items to a later order ?
Change the shipping to quickest available ? (I agree to the extra charge)
Bill me the whole thing and send it on its way urgently ?

I am asking this, because the acccursed holidays season is coming fast, and I am afraid the shipment might "vanish" if I wait more

Thanks a lot for your great help and prompt answer

Stereo / Francois

Contributor

Francois, I've just checked the status of this in the system. It looks like it's on a pick list ready to be packed up and shipped out. We do have a holiday tomorrow, so it might be delayed, but otherwise it looks good to go. Please let us know if there's anything else we can do to help out! :)

Sovereign Court

That's awesome !

Thanks a lot.

Sovereign Court

Stereofm wrote:

That's awesome !

Thanks a lot.

On second thought, One things seems to be missing (I just received your emails). The sidecart content (at least the Freeport book). If it's not too late, can you please add it to the package ?

Otherwise, can you ship it to me separately ?

That'd be extra nice. Thanks again.

Contributor

Stereofm wrote:

On second thought, One things seems to be missing (I just received your emails). The sidecart content (at least the Freeport book). If it's not too late, can you please add it to the package ?

Otherwise, can you ship it to me separately ?

That'd be extra nice. Thanks again.

Unfortunately, once it's on a pick list, it's really hard to alter the order at that point. All the products in your sidecart should ship with your next AP subscription shipment. If you wanted to get it sooner, you could switch your sidecart settings in My Account so that they will ship with the next subscription item you have (which looks like the Player Companion subsription).

Let me know if there's anything I can do to help out!

Sovereign Court

That's okay, no problem, I'll take the ship asap option.

Edit : ah, unfortunately, that does not work, as the ship asap insists on grouping this with my preorders that won't be available for a while.

Unless you have a possibility to change this, i'll just leave things as they are then.

Thanks a lot

Contributor

Yeah, it looks like that everything that is in your sidecart is all preorder items that aren't in stock yet. D'oh!

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