|
My business partner and I are coming all the way from Philadelphia for PaizoCon, and we're coming as a business trip so the tickets for the con were purchased with our store Paizo account. We missed the lottery sign-up by a few hours because we didn't know about it, so I emailed for help, mentioning both that I had missed the lottery sign-up by only a few hours (and wondered if that was resolvable) and that I still didn't understand how to sign two people up for anything with this system, given that both tickets existed as a part of our shared business account. The sign-up system just doesn't seem to take into consideration the possibility that someone holds more than one ticket.
Well, I never received a response about either issue, so I logged in today to find that sure enough it isn't possible to sign up two people for events with one account. I've been calling customer service all morning with no answer, and after finally leaving a message for customer service, I realized that I could transfer ownership of one of our tickets and one of our banquet tickets to my personal email account, which might make things easier. I did so, and was able to sign-up for the few events which are left, but I have two major issues:
First of all, everything I was interested in is full, which is a major bummer considering I just had no idea about the lottery in time and would have run into the same problems with signing up more than one person had I known. Am I really stuck?
Second of all, I transfered one of my banquet tickets to my personal account when I transfered my 3-day badge, but of course it wouldn't let me sign-up for the banquet on my events schedule. This is just a mistake, right? I'm not being denied entrance to the banquet, despite holding a ticket, am I? I was excited about a lot of aspects of this con, but the banquet was at the top of the list, and I'm going to be really angry if I can't get in, despite having bought a ticket.
Does anyone know if anything can be done about any of this? I'm really bummed out, because I was excited about this, but the process has been so strange and cumbersome, I'm not even sure I want to go anymore.
Director of Sales
|
I have some solutions for your events, I think, and I am going to send you an email with the relevant information.
As for the rest... I'm sorry that your email was not answered, however, I would like to point out that you sent it to Ross and Josh, rather than customer service. We send out all of our customer correspondences from customer.service@paizo.com because this is the address which is checked and acted upon the most often. This email address is checked by both Sara Marie and me. Your phone calls were missed because you were calling before our service hours (in the fine print at the bottom of this page). For your call at 12:45 when you left the message, there are just the two of us answering the phones so sometimes we are not able to answer each one.
I'm sorry about your Paizo con ticket experience so far. I will be sending you an email shortly which will, hopefully, get your trip back on track.
thanks,
cos
|
A number of people missed the lottery because of not being aware of it. The key events seem to be filled by people who frequent the boards all the time, next year it could be an idea to have a set date known by all that the lottery will be set up.
Just a comment here ...
I think Paizo did a very good job keeping everyone informed about the lottery etc. If you spend any time on these boards at all you almost had to see it. They even have a Paizocon section on the site - it seems pretty reasonable to assume that if you are coming to Paizocon, you are a fan of Paizo and that you check out the message boards at least like once a week.
I might be wrong about this but I think an e-mail may have even gone out to everyone stating that the lottery was coming up
Honestly, I'm not trying to be a jerk and I do feel bad for those few people that somehow missed it but I really think Paizo has done a pretty great job of keeping everyone very informed at every step of this process.
Was there an email?
I think Paizo did a very good job keeping everyone informed about the lottery etc. If you spend any time on these boards at all you almost had to see it.
Clearly not. Hence Benn's frustration.
|
|
I think Paizo did a very good job keeping everyone informed about the lottery etc. If you spend any time on these boards at all you almost had to see it.Clearly not. Hence Benn's frustration.
Just checked my inbox ... an e-mail entitled Paizocon Event Schedule (or something similar) went out on May 14 that pretty clearly spelled out everything including details regarding the lottery. It even contained a direct link that took you right to the section of the website that detailed everything again
For what it is worth, this is the first I am even hearing about the lottery.
Although, I had no interest in the PaizoCon this year.
So to claim that "anyone who spends any time on these boards pretty much had to see it" isn't quite right. But I doubt I am any where near the "norm" for people who wanted to know about the lottery.
|
The email about the lottery went out to Paizocon ticket holders and most of the discussion about it has been on the Paizocon forum so the fact that a non-attendee didn't know about it isn't much of a surprise.
Sorry to hear you missed the lottery Benn. I did as well though I knew about it, I just got distracted and missed the deadline. I'm not too worried about it because there is plenty going on for everyone to enjoy and the conference. Hopefully Cosmo hooked you up.
|
Don't forget that you can save a LOT of money by prepaying or reserving online at the hotel, but I believe you need to do it in the next few days (10 days before the Con): Pay Now and Save rate and Web Saver.
|
Chief Technical Officer
|
For what it is worth, this is the first I am even hearing about the lottery.
Although, I had no interest in the PaizoCon this year.
So to claim that "anyone who spends any time on these boards pretty much had to see it" isn't quite right. But I doubt I am any where near the "norm" for people who wanted to know about the lottery.
The e-mail Marc mentioned that described the lottery was sent to everyone who had a PaizoCon ticket at the time. If you didn't have a ticket, we didn't bother you with it.
Even if you *didn't* have a ticket, there were still a number of ways you may have learned about the event lottery—we had a post in the Paizo Blog and some discussion in the PaizoCon forums, and our last several "This Week at Paizo" e-mails have each contained different short blurbs about PaizoCon, with the ones immediately before and during the lottery specifically talking about event schedule and signups.
|
Chief Technical Officer
|
Just checked my inbox ... an e-mail entitled Paizocon Event Schedule (or something similar) went out on May 14 that pretty clearly spelled out everything including details regarding the lottery. It even contained a direct link that took you right to the section of the website that detailed everything again
As mentioned before, that went to every single person who had a PaizoCon ticket at the time. Additionally, Ross sent another e-mail on May 19 to everybody with a ticket who hadn't already made any lottery selections.
So if you had a PaizoCon ticket, and didn't get at least one of those e-mails, make sure that your spam filter is configured to let though mail from us!