Cyd the Arcmagi |
I just got this email that didn't make sense. It said:
Last week, we sent a notice that we were preparing to process your subscription shipment. Due to a delay in customs, we're now expecting to begin shipping your subscriptions next week. All other details of the previous notice are still valid.This was odd for two reasons
- One, I live in IL, though the Sea of Corn & Beans is vast we are still part of the US.
- Two, it's the 12th so I'm not really expecting for my subscription to ship for another week or so, anyway.
Did I get this email by mistake or what?
Robert Little |
I just got this email that didn't make sense. It said:
email wrote:Last week, we sent a notice that we were preparing to process your subscription shipment. Due to a delay in customs, we're now expecting to begin shipping your subscriptions next week. All other details of the previous notice are still valid.This was odd for two reasons
- One, I live in IL, though the Sea of Corn & Beans is vast we are still part of the US.
- Two, it's the 12th so I'm not really expecting for my subscription to ship for another week or so, anyway.
Did I get this email by mistake or what?
I expect they did not receive the shipment of books due to customs, not that them shipping to you was going to be held up by it.
Sara Marie |
I just got this email that didn't make sense. It said:
email wrote:Last week, we sent a notice that we were preparing to process your subscription shipment. Due to a delay in customs, we're now expecting to begin shipping your subscriptions next week. All other details of the previous notice are still valid.This was odd for two reasons
- One, I live in IL, though the Sea of Corn & Beans is vast we are still part of the US.
- Two, it's the 12th so I'm not really expecting for my subscription to ship for another week or so, anyway.
Did I get this email by mistake or what?
Our books are printed outside the US and the customs delay is on the shipment coming to us from the printer. Once we receive our shipment we will be able to start sending out orders.
Also, we did send an email out about January 4th letting our subscribers know that we were expecting to ship within the next week or so. Because the time frame has changed, we sent out this message so subscribers wouldn't have to wonder why we hadn't shipped things yet.
thanks,
Sara Marie
Cyd the Arcmagi |
Cyd the Arcmagi wrote:I just got this email that didn't make sense. It said:
email wrote:Last week, we sent a notice that we were preparing to process your subscription shipment. Due to a delay in customs, we're now expecting to begin shipping your subscriptions next week. All other details of the previous notice are still valid.This was odd for two reasons
- One, I live in IL, though the Sea of Corn & Beans is vast we are still part of the US.
- Two, it's the 12th so I'm not really expecting for my subscription to ship for another week or so, anyway.
Did I get this email by mistake or what?
Our books are printed outside the US and the customs delay is on the shipment coming to us from the printer. Once we receive our shipment we will be able to start sending out orders.
Also, we did send an email out about January 4th letting our subscribers know that we were expecting to ship within the next week or so. Because the time frame has changed, we sent out this message so subscribers wouldn't have to wonder why we hadn't shipped things yet.
thanks,
Sara Marie
thanks for clearing that up for me keep up the good work.
by the way if you can say, where do you guys print your books, country wise?
Mark Moreland Director of Brand Strategy |
Vic Wertz Chief Technical Officer |
Gorbacz |
Simple, print in Europe. Print in some backwater Eastern European country (such as my homeland). Quality is good, manpower and material cheap.
Chances of customs holding up a package from EU - lower. Environment friendliness - guaranteed. Your money goes to hardworking people instead of some git who pays his workers 1 cent per hour. And in case of trouble, legal action in EU is far more readily available than in China.
Profit stays in the EU, the old continent gets richer, Europaizonians get more money to spend on Paizo goodies. (With all the due respect to Paizo fans from the PRC).
Cpt_kirstov |
I have no idea what the differences in price, quality and speed are between printing in China, India, Poland or any other country. However, I am confident that Paizo explored all their options and their current printer (in China) turned out to be the best one.
I also think they use different printers for different types of products.... IE: Softcover Vs Hardcover Vs cards
Gorbacz |
I have no idea what the differences in price, quality and speed are between printing in China, India, Poland or any other country. However, I am confident that Paizo explored all their options and their current printer (in China) turned out to be the best one.
Won't stop me championing doing the right thing as opposed to doing the cheap thing. Go EU go !
Lisa Stevens CEO |
Simple, print in Europe. Print in some backwater Eastern European country (such as my homeland). Quality is good, manpower and material cheap.
Chances of customs holding up a package from EU - lower. Environment friendliness - guaranteed. Your money goes to hardworking people instead of some git who pays his workers 1 cent per hour. And in case of trouble, legal action in EU is far more readily available than in China.
Profit stays in the EU, the old continent gets richer, Europaizonians get more money to spend on Paizo goodies. (With all the due respect to Paizo fans from the PRC).
If you know the contact info for any good, cheap printers in the EU, please let me know. I would love to have options outside of China, but so far, I haven't been able to find any that come close to matching what we have in China. But if you can find something, please let me know. Thanks!
-Lisa
KaeYoss |
Simple, print in Europe. Print in some backwater Eastern European country (such as my homeland). Quality is good, manpower and material cheap.
Then there would be people who didn't like that.
Chances of customs holding up a package from EU - lower. Environment friendliness - guaranteed. Your money goes to hardworking people instead of some git who pays his workers 1 cent per hour. And in case of trouble, legal action in EU is far more readily available than in China.
If we're spewing racist prejudices, what about the one where those Eastern Europeans are lazy criminals who do nothing except come to the West to steal their cars? It's complete b&&~#@++ of course (it does happen, but that's hardly what your average Eastern European does, and you have criminals everywhere), but so is the stuff about all Chinese being taskmasters.
Profit stays in the EU
And how does that help Paizo, who resides outside the EU?
For that matter, how does it help me?
No, if we're going to make weird demands, I demand Paizo print the stuff in Germany (to save everyone from making racist commends, I invoke Godwin's and call it "Nazi Country" and be done with it ;-P).
Made in Germany is synonym to perfection, after all.
Europaizonians get more money to spend on Paizo goodies. (With all the due respect to Paizo fans from the PRC).
How would I (or, for that matter, you) get more money if Paizo moved their printing to Eastern Europe? Unless a lot of European paizo fans work in printing presses, I don't see this significantly influencing our spending power.
Thehigher cause |
Gorbacz wrote:Simple, print in Europe. Print in some backwater Eastern European country (such as my homeland). Quality is good, manpower and material cheap.Then there would be people who didn't like that.
Gorbacz wrote:
Chances of customs holding up a package from EU - lower. Environment friendliness - guaranteed. Your money goes to hardworking people instead of some git who pays his workers 1 cent per hour. And in case of trouble, legal action in EU is far more readily available than in China.If we're spewing racist prejudices, what about the one where those Eastern Europeans are lazy criminals who do nothing except come to the West to steal their cars? It's complete b!#%~*!& of course (it does happen, but that's hardly what your average Eastern European does, and you have criminals everywhere), but so is the stuff about all Chinese being taskmasters.
Gorbacz wrote:
Profit stays in the EUAnd how does that help Paizo, who resides outside the EU?
For that matter, how does it help me?
No, if we're going to make weird demands, I demand Paizo print the stuff in Germany (to save everyone from making racist commends, I invoke Godwin's and call it "Nazi Country" and be done with it ;-P).
Made in Germany is synonym to perfection, after all.
Gorbacz wrote:How would I (or, for that matter, you) get more money if Paizo moved their printing to Eastern Europe? Unless a lot of European paizo fans work in printing presses, I don't see this significantly influencing our spending power.
Europaizonians get more money to spend on Paizo goodies. (With all the due respect to Paizo fans from the PRC).
What about toxic chemicals, are these plants tested?
Gorbacz |
How would I (or, for that matter, you) get more money if Paizo moved their printing to Eastern Europe? Unless a lot of European paizo fans work in printing presses, I don't see this significantly influencing our spending power.
For the record, I'm not spewing racist prejudice. I'm just stating the well grounded fact that quality of labor protection and social security in the PRC is far away from anything in the EU. And I prefer to spend my money knowing that the manual labor behind the product is paid well, has adequate insurance and will get a honest retirement. Neither of these is properly addressed in China.
Paizo generating money in EU = more money in EU budget = lots of little nice things (say, such as us not having to pay VAT or customs fee for Paizo books - that alone buys me one Paizo book extra).
GentleGiant |
Paizo generating money in EU = more money in EU budget = lots of little nice things (say, such as us not having to pay VAT or customs fee for Paizo books - that alone buys me one Paizo book extra).
That would, unfortunately, also require a Paizo European distribution centre = more employees & European banking stuff = higher prices for us.
Delthos |
Mongoose Publishing prints all of their books from a printer in the USA. They switched from printing in China, to printing in house, then to a US printer. They also chose the US printer instead of a European printer as it would save them money in the long run. Don't know how much difference in price there is, but it could be worth checking into.
Thehigher cause |
KaeYoss wrote:
How would I (or, for that matter, you) get more money if Paizo moved their printing to Eastern Europe? Unless a lot of European paizo fans work in printing presses, I don't see this significantly influencing our spending power.For the record, I'm not spewing racist prejudice. I'm just stating the well grounded fact that quality of labor protection and social security in the PRC is far away from anything in the EU. And I prefer to spend my money knowing that the manual labor behind the product is paid well, has adequate insurance and will get a honest retirement. Neither of these is properly addressed in China.
Paizo generating money in EU = more money in EU budget = lots of little nice things (say, such as us not having to pay VAT or customs fee for Paizo books - that alone buys me one Paizo book extra).
I completely agree, I wound hope the gaming company would think about being more green.
Nyarlathotep |
For what it's worth, I'm really happy with the quality of the Chinese printers that Paizo is using. I've been a subscriber from the start and I've only had 2 books that had binding issues, unlike my 4E books (printed in the US) that are already seperating after only 2 weekends of use.
Lisa Stevens CEO |
Mongoose Publishing prints all of their books from a printer in the USA. They switched from printing in China, to printing in house, then to a US printer. They also chose the US printer instead of a European printer as it would save them money in the long run. Don't know how much difference in price there is, but it could be worth checking into.
We have checked quite a few US printers and the prices we have found are nowhere near what we can get in China. We would have to double our MSRPs if we printed in the US. Again, if anybody knows a cheap printer in the US, get me that contact info. But I will only believe it when I see it, since we have already done quite a bit of legwork on researching printers and never came up with anything close to competitive.
-Lisa
Shinmizu |
No, if we're going to make weird demands, I demand Paizo print the stuff in Germany (to save everyone from making racist commends, I invoke Godwin's and call it "Nazi Country" and be done with it ;-P).
Hah! By invoking Godwin's law, I get to activate my Trap Card!
*places down the "Barrista Ackbar--It's a Frap!" card, doing 4000 points of damage to your "Godwin's Law" card*
Lisa Stevens CEO |
Stebehil |
About the quality of the printing company:
I can tell you that they're ISO 9002 Standard Certified, and while that standard doesn't directly address working conditions, it does address process and quality standards that are hard to meet with poor working conditions.
While I don´t really know what this entails, holding a company to international standards can´t be that bad. What he said about working conditions probably holds true for environmental concerns also. Also, I don´t know if it still the same printer, but I trust paizo to have chosen well if they changed in between.
Stefan
Vic Wertz Chief Technical Officer |
KaeYoss |
For the record, I'm not spewing racist prejudice.
The part where you assume that Paizo has a contract with "some git who pays his workers 1 cent per hour" was quite prejudiced. Do you know they haven't screened their partners for fair treatment of workers?
Paizo generating money in EU = more money in EU budget = lots of little nice things
Little things don't mean more books. Little things mean, well, little things.
(say, such as us not having to pay VAT or customs fee for Paizo books - that alone buys me one Paizo book extra).
There are several fundamental flaws in your logic:
1: That customs are payable now - I know I only rarely pay customs for Paizo shipments - its usually bigger ones, the smaller shipments get right through.
2. You assume Paizo would sell directly from the printer. As far as I know, they don't do that now - everything is shipped to the US, where they send it out to everyone - including China. I think this is due to financial reasons - it's cheaper to distribute from the home base than to set up another base on a foreign continent or get other people in on the distribution.
And even if they would send stuff from the printer right onto European distributors, that wouldn't help subscribers, since Paizo won't set up European subscription centres because they would be liable for someone else's quality of service.
Urath DM |
Also, we did send an email out about January 4th letting our subscribers know that we were expecting to ship within the next week or so. Because the time frame has changed, we sent out this message so subscribers wouldn't have to wonder why we hadn't shipped things yet.
There seems to still be a flaw in the notification process. I received the email about "we plan to bill and ship" but have NOT received the update explaining the delay.
Sara Marie |
Sara Marie wrote:There seems to still be a flaw in the notification process. I received the email about "we plan to bill and ship" but have NOT received the update explaining the delay.Also, we did send an email out about January 4th letting our subscribers know that we were expecting to ship within the next week or so. Because the time frame has changed, we sent out this message so subscribers wouldn't have to wonder why we hadn't shipped things yet.
On your account we show that the email notification regarding the customs delay was "Sent 01/12/10 11:45:45 AM"
It may be that it was caught by a spam filter. You may want to check in your email's security settings and make sure that customer.service@paizo.com is allowed.Thanks,
Sara Marie
Urath DM |
On your account we show that the email notification regarding the customs delay was "Sent 01/12/10 11:45:45 AM"
It may be that it was caught by a spam filter. You may want to check in your email's security settings and make sure that customer.service@paizo.com is allowed.
Thanks for the quick reply. I don't see it in my junk mail folder, either. Good to know it went out, though :)
Mr Baron |
Delthos wrote:Mongoose Publishing prints all of their books from a printer in the USA. They switched from printing in China, to printing in house, then to a US printer. They also chose the US printer instead of a European printer as it would save them money in the long run. Don't know how much difference in price there is, but it could be worth checking into.We have checked quite a few US printers and the prices we have found are nowhere near what we can get in China. We would have to double our MSRPs if we printed in the US. Again, if anybody knows a cheap printer in the US, get me that contact info. But I will only believe it when I see it, since we have already done quite a bit of legwork on researching printers and never came up with anything close to competitive.
-Lisa
Speaking as someone that does a lot of business in China, it is tough to beat their costs. Chinese labor is significantly cheaper than in the US, and the transportation cost do not offset the difference which is why companies are moving manufacturing to China. Its terrible for the US, but that's were are. For the US to compete, we need to figure out how to make automation cheaper than Chinese labor. As of this moment, we have not solved that issue.
Eastern Europe is cheaper than Western Europe, but I am willing to bet that will change over time and that Western and Eastern Europe labor costs will equalize. With the creation of the EU and a common monetary system, I think its just a matter of time.