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Pathfinder Subscription - Never received first issue

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I recently resubscribed to the Pathfinder adventure path, and while I can download issue 15 (episode 3 of the Second Darkness) it hasn't arrived yet. Can you confirm that it's been sent, and when I should receive it?

As an aside, is there any way I can get my Pathfinder Charter Subscriber tag back?

Thanks!
Sczarni
odanuki wrote:

I recently resubscribed to the Pathfinder adventure path, and while I can download issue 15 (episode 3 of the Second Darkness) it hasn't arrived yet. Can you confirm that it's been sent, and when I should receive it?

As an aside, is there any way I can get my Pathfinder Charter Subscriber tag back?

Thanks!

If you can download it, then it has been sent, as you get access to the downloads when they print the shipping label for your order (1 day before the package goes out)

I believe that the charter tag is only for uninterrupted subscriptions, but I'll let Cos or Allison answer that
Paizo Employee Director of Sales
odanuki wrote:

I recently resubscribed to the Pathfinder adventure path, and while I can download issue 15 (episode 3 of the Second Darkness) it hasn't arrived yet. Can you confirm that it's been sent, and when I should receive it?

As an aside, is there any way I can get my Pathfinder Charter Subscriber tag back?

Thanks!

Your Pathfinder #15 shipped from our warehouse on 11/4, so today would be the 6th business day from the date of departure. The estimated delivery time for your shipping method is usually around 4 to 8 business days, so your book should be showing up anytime, now.

As for the Charter Subscriber title, The Captain is correct. You need to have an uninterrupted subscription to retain your "Charter" status.

Thanks,
cos
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Cosmo wrote:

Your Pathfinder #15 shipped from our warehouse on 11/4, so today would be the 6th business day from the date of departure. The estimated delivery time for your shipping method is usually around 4 to 8 business days, so your book should be showing up anytime, now.

Thanks,
cos

Gratzi! My postman put both issues 15 & 16 under my welcome mat - I didn't see them until today.

Thanks for the quick response, as always!
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