USPS cannot read apparently


Customer Service


Yep, bent another issue of Pathfinder, even after I complained. Can I get an estimate of what it would cost to have another issue sent to me in a box? I want to file for damages from the USPS so that they can reimburse me rather than you guys. I plan on going down there with my unopened envelope so that I can show the postmaster how they mangle my mail even though there is a place to put DO NOT BEND items.

Thanks in advance.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber
Festivus wrote:

Yep, bent another issue of Pathfinder, even after I complained. Can I get an estimate of what it would cost to have another issue sent to me in a box? I want to file for damages from the USPS so that they can reimburse me rather than you guys. I plan on going down there with my unopened envelope so that I can show the postmaster how they mangle my mail even though there is a place to put DO NOT BEND items.

Thanks in advance.

For what its worth. The Post office has long since stopped honoring the 'do not bend' label. I suppose some carriers still respect it but it not the company policy to do so any more. If you want something not bend you need to send it in sturdy packaging and classify it as a parcel and periodical.


US Postal "Service"...
Don't get me started with it...


Paizo does mail Pathfinder in sturdy cardboard envelopes, clearly marked both "USPS Bound Printed Matter" and in even larger and bolder letters, "DO NOT BEND".

My sign by the mailbox this week points it out to the carrier, who's fault it was that it was bent to begin with. Before the next issue is mailed I will put several notes out, one per day after notice from Paizo, that there will be a white envelope coming marked do not bend, and they better not bend it.

I am thinking of waiting by my mailbox today around the time he comes round to discuss it calmly with him, and point out how much nicer things are when they aren't crammed into the mailbox.

Paizo Employee Director of Sales

As I pointed out in your other thread, your best bet is to switch to UPS Ground shipping if you cannot get the postal carrier to respect teh "Do Not Bend" notice.

UPS Ground shipments, while they are a little more expensive, are shipped in a larger box and are trackable. USPS shipments are neither.

So if you don't have any luck with the post office, you should consider this option. Instructions for making the change are in the other thread.

Thanks,
cos

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