No Dragon 358 in Toronto yet


Customer Service


When should it have arrived by? Is it too early to panic? If it isn't I'll need a replacement.

Thanks.

Sovereign Court Contributor

I haven't got mine in Ottawa yet either. I'm far from panic mode still.


I still haven't gotten it. Can I panic now? please?


Teflonravager wrote:
I still haven't gotten it. Can I panic now? please?

Teflonravager, let's give it another week or so. Looks like it's just a little delayed. Don't worry, we will make sure that you are taken care of if it doesn't arrive. :D


While I still have not received my issue #358 I did get my #359 today (the last issue :sob:) so I think I need #358 re-sent.

Thanks.


Teflonravager wrote:

While I still have not received my issue #358 I did get my #359 today (the last issue :sob:) so I think I need #358 re-sent.

Thanks.

I just realized I am in the same boat.

Recieved issue 359 yesterday but so far no sign of issue 358 yet. Oh and I am in Milton just west of Toronto.


Pravus wrote:


I just realized I am in the same boat.

Recieved issue 359 yesterday but so far no sign of issue 358 yet. Oh and I am in Milton just west of Toronto.

I am also in Toronto, got issue 359 today, but haven't yet gotten 358.


Teflonravager wrote:

When should it have arrived by? Is it too early to panic? If it isn't I'll need a replacement.

Thanks.

I'm from Quebec and I haven't got issue #358 yet. Issue 359 showed up with no poster. Why is that?


Bernard Belanger wrote:
Teflonravager wrote:

When should it have arrived by? Is it too early to panic? If it isn't I'll need a replacement.

Thanks.

I'm from Quebec and I haven't got issue #358 yet. Issue 359 showed up with no poster. Why is that?

Oh yes. Poster. I am also missing a poster from 359.


Same Boat Here
Issue 359 arrives no poster and no 358

Did anyone get the Poster?


I'm from Quebec province to and I don't have received 358 and 359 yet!"

Strange


I'm about 3 hours from Toronto, and I have recieved #359 without a poster. I'm still waiting for #358. However I have had issues arrive out of order before so I will wait for at least another month before I get worried. However what should I do to get my missing poster?

Liam


From other threads, sounds like there may be an issue with a new shipper in Canada. My 358 hasn't arrived. 359 did show up but... no poster. If you think 358 may still come, no problem i can wait. I know you guys will take care of it one way or another. If its easier, you could always ship stuff with my Pathfinder subscription.

Not to jump the gun, but is Pathfinder going to go through the same shipper...

Sovereign Court

I'm over in Nova Scotia and I haven't gotten 358, 359, or dungeon 150 yet. Today is a holiday but I'll keep my fingers crossed that something will show up tomorrow.


I haven't received Dungeon 150 and Dragon 358 and 359 yet here in Prince Edward Island either. Hopefully I'll see something arrive this week. I had issues with late magazines (and magazines that didn't arrive at all) when I lived in the Yukon as well. What's the deal with Canada Post anyway?

I haven't become a Pathfinder subscriber yet, but I assume that since they're not magazines the shipping would be more reliable.


Rocinante wrote:
I haven't become a Pathfinder subscriber yet, but I assume that since they're not magazines the shipping would be more reliable.

I am a Pathfinder and GameMaster subscriber. I haven't recieved Pathfinder yet but it was only mailed to me last week. Pathfinder and the GameMastery modules ship like a normal parcel. They use USPS. I've recieved two GameMaster Modules. My first one I got 2 weeks after the email notice. My second one took almost 4 weeks.

Either way I would make sure you choose the Parcel Delivery method then you get a stiff cardboard envolpe that so far has convinced the mail man not to bend and shove it into my mailbox.

From what I've seen the GameMastery modules are much more reliable then Dragon and Dungeon were, ie. I get each module in order and usually with a month or so of each other.

Laim


No sign of Dragons # 358 or 359 in New Brunswick either.

Sovereign Court

Denis LeBlanc wrote:
No sign of Dragons # 358 or 359 in New Brunswick either.

I got 359 today in Nova Scotia, but no 'giant poster', and I'm still waiting on 358.


Hello,

Received Dragon #359 here in Winnipeg today, but still missing Dragon #358 as well. Seems to be a big shipping snafu somewhere.

Cheers


I STILL haven't received Dragon #358, nor #359!!!

#358 was the August issue, which means it was in stores in JULY, and I still don't have it in SEPTEMBER!!!!!

Come on, this is CANADA you're shipping too, not Zimbabwe!!!

It really pi$$es me off that most other people on these boards will have already received the final issues to discuss, and I will be a month-and-a-half to _2_ months behind everyone!!!!


September 9th, Just got 359, no poster, and still no 358. I was jsut about to buy 358 thinking it had been stolen like my 329 and 352 issue which I never received. Now that I read this I wait and see what Paizo does about it.


Just got # 359 at noon. No giant poster and no sign of # 358.


Hi everyone,

Thank you for getting us this information! We're currently looking into what may or may not have happened concerning Dragon #358 and the giant poster from #359, and appreciate your continued patience.

Currently, we're incredibly swamped. Please rest assured that we will make sure that you are taken care of, and that you receive your magazine/poster!


Thanks Corey. I did receive Dragon 359 (sans giant poster) and Dungeon 150 today, still no sign of Dragon 358 though.


I'm also in Toronto. Add me to the list of people who have received 359 without a poster and haven't received 358 yet.


I also received one of the #359s that was giant poster free, were no posters added to any of them?

Sovereign Court

I posted this in another thread, but I am another Torontonian with no Dragon 358 and no poster for 359. However, this appears to be a prblem affecting those in Canada beyond the centre of the universe.

Paizo Employee Chief Technical Officer

Rocinante, Navior, David Roulston, we'll reship.

Teflonravager, did you get your 358?

(Yes, the "no 358" and the "no poster" problem seems to be endemic to Canada. We still don't know why.)


In case mine was missed in this and the other thread:

I did NOT receive Dragon 358

I did NOT receive the poster with Dragon 359 (but I DID get 359)


Thanks Vic, just got the email that 358 was shipped. You guys are awesome and should be commended on your fantastic customer service!


No I still have no #358


I'm still waiting for a confirmation that I will be sent a replacement copy of 358, and a poster.


Deimodius wrote:
I'm still waiting for a confirmation that I will be sent a replacement copy of 358, and a poster.

So am I

Sovereign Court

Thanks Vic. I got the e-mail confirmation for the reshipment of both the poster and #358.


Teflonravager wrote:
Deimodius wrote:
I'm still waiting for a confirmation that I will be sent a replacement copy of 358, and a poster.
So am I

Still waiting

Paizo Employee Director of Sales

Please see my post in this thread with regards to your missing Dragon 358.

Thanks,
cos


Another Ottawa subscriber here. (I wonder if I know you, Rambling Scribe...?)

I emailed Paizo customer service as soon as I got 359 to let them know I had no poster or 358. Within 2 days I got an email saying the problem is "universal" among Canadian subscriptions and not to worry because they'd reship ASAP.

Still waiting, but confident they'll make good as they always have in the past.

PS. Checked the link in Cosmo's last post; sent them another email despite having already received a reply, this time with the subject line Cos specifies in the linked thread. It wasn't clear whether people who've already emailed should do this or not, so I did it anyhow to be on the safe side.

Hope everyone gets their missing stuff!

Kang

Sovereign Court Contributor

Kang wrote:
Another Ottawa subscriber here. (I wonder if I know you, Rambling Scribe...?)

I Dunno...

My real name is Craig Shackleton.

Paizo Employee Chief Creative Officer, Publisher

Guys,

We are very much aware of the problem and we're close to getting a solution. Stay tuned.

--Erik

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