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Dungeon 149 for UK / European subscribers?


Customer Service

451 to 500 of 526 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | next > last >>
Andoran

Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Cards, Companion, Maps, Modules, Roleplaying Game Subscriber

My wife's presently fetching the mail at the office. I somehow get the feeling it's there... 30 minutes, then I'll know...

Andoran

Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Cards, Companion, Maps, Modules, Roleplaying Game Subscriber

D'oh!


Pathfinder Card Game Subscriber

DUNGEON #150 made it to Kassel, Germany - thanks to the Cerberus-crew! :)

Jens


Pathfinder Adventure Path, Modules, Roleplaying Game Subscriber

It would be interesting to know if the people who've got their (150) subscribed via Paizo only, or are a mix of Paizo and TPFG.
I've still not got mine. :-(

Paizo Employee CEO

ericthecleric wrote:

It would be interesting to know if the people who've got their (150) subscribed via Paizo only, or are a mix of Paizo and TPFG.

I've still not got mine. :-(

I got an email from Cerberus today and they said that all the magazines are out the door. It took them longer than they thought it would to get them all out, but as of the end of last week, all the magazines for all the addresses they have went out.

I did ask them whether they received the list of TPFG's subscribers to ship out or not. I'll let you now what he says. Because of UK privacy laws, TPFG can't give that list to Paizo, but could give it to Cerberus and we asked that they do so. So hopefully Cerberus got the list and those have shipped out. But I will let you know one way or another when I get my answer from Cerberus.

Thanks again for everyone sticking with us through this mess!

-Lisa


Hello again people,

I receive the last Dungeon yesterday morning and I subscribe directly from Paizo ! So, continue to be patient, I'm sure they're going to do all they can to have your Dungeon soon

Great job and great Epic ending ...

Sad that Dungeon's over but Long Live to Pathfinder !

David from Namur (Belgium)


Lisa Stevens wrote:

I got an email from Cerberus today and they said that all the magazines are out the door. It took them longer than they thought it would to get them all out, but as of the end of last week, all the magazines for all the addresses they have went out.

<SNIP>
-Lisa

Hi Lisa,

Sorry, just to clarify - all the issue 150s have gone out from Liverpool (the last ones on the 28th Sept). We should wait until 19th October to see if issue 150 arrives to be sure that it's not in the post?

But for those of us who are missing issue 149, these have not yet been shipped - is that correct? Do we have an expected date for that shipment?

Thanks,

MF

Paizo Employee CEO

MigarFrobert wrote:

Sorry, just to clarify - all the issue 150s have gone out from Liverpool (the last ones on the 28th Sept). We should wait until 19th October to see if issue 150 arrives to be sure that it's not in the post?

But for those of us who are missing issue 149, these have not yet been shipped - is that correct? Do we have an expected date for that shipment?

All the final issues of both Dragon and Dungeon that were ordered through Paizo have shipped as of the end of last week, correct. I am not sure about issues ordered through TPFG, but have a query out to find out. Since we allow 15 business days, the magazines wouldn't effectively be missing until the 22nd of October.

Issue 149 was shipped in August by TPFG and if you haven't received yet, you should email customer service. We are gathering names of folks who haven't received 149 and 358 so that Cerberus can send replacement copies.

-Lisa


Hurra!!
Dungeon & Dragon last issues has finally arived in Italy!!

Now I just miss PATHFINDER 1... Who have I to ask to? :)
Thank you!!


Pathfinder Adventure Path Charter Subscriber

Hi!

Dragon 359 and Dungeon 150 arrived here (Frankfurt, Germany) yesterday. Only Dungeon 149 is missing now.

Thanks for all the effort you put into this!


Lisa Stevens wrote:


Issue 149 was shipped in August by TPFG and if you haven't received yet, you should email customer service. We are gathering names of folks who haven't received 149 and 358 so that Cerberus can send replacement copies.

-Lisa

Hi Lisa,

Thanks for the clarification.

I have emailed customer service about issue 149, do you have an estimate of when these replacements will be shipped?

Thanks again and sorry for being a pain,

MF

Paizo Employee CEO

MigarFrobert wrote:
Lisa Stevens wrote:


Issue 149 was shipped in August by TPFG and if you haven't received yet, you should email customer service. We are gathering names of folks who haven't received 149 and 358 so that Cerberus can send replacement copies.

-Lisa

Hi Lisa,

Thanks for the clarification.

I have emailed customer service about issue 149, do you have an estimate of when these replacements will be shipped?

Thanks again and sorry for being a pain,

Nope, no idea, but I will let everyone know when they start shipping out.

On the Dragon and Dungeon last issues front, it looks like we still don't have the list of customers from TPFG for the final issues. I have an email in to them and hopefully we will get that soon. I'll let everyone who ordered through TPFG know when we have the subscriber list.

-Lisa


Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Cards, Companion, Modules Subscriber

Just recieved the final issues of Dungeon and Dragon (did anyone say the end of Dungeons and Dragons?)in Germany today. Thanks to Lisa and Cerberus for their effort to deliver the goods. Now I´m just waiting for Dungeon 149... (I already asked for replacement, as I see no chance of it still arriving)

Stefan

Andoran

Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Cards, Companion, Maps, Modules, Roleplaying Game Subscriber

So, as the magazines arrived in Germany (especially Frankfurt, which is just a mere 50km from my house) I hope 350 and 150 will hit my mailbox tomorrow...
If not, Lisa, do I have to wait another week, before eMailing to customer service?


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

My final issues Dragon #359 and Dungeon #150 arrived today too, in Cologne, Germany. Thanks for getting it done!

I'm still missing Dungeon #149, so I'm going to write to customer service about that.

Andoran

Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Cards, Companion, Maps, Modules, Roleplaying Game Subscriber

You know what...
They're here! :)
Totally unusual they arrived via a parcel service today, which they never did before because we have a post-office-box, where stuff normally arrives.
The package was terribly torn and the hole thing looked like it came straight outta hell, but the magazines are fine, I am fine, my wife is fine, my cats as well, and now I'll sit down reading them!
Thanx again for all the efford you and your team put into getting them magazines to us!!!
You rock, rock, rock! Please, rock on!!!

- another saatisfied customer, Tom

PS And thanx to you from my wife, who couldn't stand a whining husband any longer and seems to be as happy as I am that the magazines arrived. ;)


I am also happy and sad now, after 3 1/2 years of Dragon and 2 1/2 years of dungeon, the era ends with two great looking issues. I was lucky to catch Dungeon 149 without a name, so all my issues have arrived. Thanks to the team for the great times I had each month with the magazines.

Paizo Employee CEO

So I have some good news and some bad news. First off, the good news. Cerberus is now in possession of the subscriber list from TPFG for the last issues of Dragon and Dungeon, so those can be shipped out to subscribers. The bad news is that there is a postal strike in the UK which according to Cerberus might not be lifted until the 10th of October. This also affects our ability to send replacement copies for missing issues. They are going to get all the magazines packed up and ready to ship, so when the strike is lifted, they will send the magazines out. I'll let you guys know when that is.

Thanks!

-Lisa


Pathfinder Card Game Subscriber

Dungeon 150 and Dragon 359 arrived in Germany two days ago.
Now only Dungeon 149 is missing.

Andoran

Paizo Charter Superscriber; Pathfinder Comics Subscriber
Wawoozle wrote:

Dungeon 150 and Dragon 359 arrived in Germany two days ago.

Now only Dungeon 149 is missing.

Same for me... yesterday I emailed customer support about Dungeon 149. Should I expect an answer or will the process be handles "silently"? In other words, should I write again if I don't get an answer or just wait for the magazine to arrive?

It's none of my business, but I really hope that Paizo can get some kind of compensation for damages from TPFG... this was quite an horrible debacle... :-(

In other news, today I received the first issue of Pathfinder, and I'm *so* glad that this one is being handled directly by Paizo... :-)


Received Dungeon 150 today, which was the final missing issue

Netherlands by the way
--

And is it me, or was my address hand-written on the envelope?

Paizo Employee PostMonster General

Jayes wrote:
And is it me, or was my address hand-written on the envelope?

Apparently the copies sent by Cerberus were indeed hand-addressed. I shudder to think of the muscle cramps those guys had when they were done!

Andoran

Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Cards, Companion, Maps, Modules, Roleplaying Game Subscriber
Gary Teter wrote:
Jayes wrote:
And is it me, or was my address hand-written on the envelope?
Apparently the copies sent by Cerberus were indeed hand-addressed. I shudder to think of the muscle cramps those guys had when they were done!

Yeah, I thought the same! Tell those guys from Cerberus, that we realy, I mean REALLY appreciated their effort to bring those magazines to us! Thanx again!


Pathfinder Adventure Path Charter Subscriber; Pathfinder Pawns Subscriber

An update here from Sweden. Dragon #358 arrived today in an envelope from The Place for Games. It was addressed with my name and all, so I have no idea why it has taken so long.

Updated status:

Dragon #358: Arrived.
Dragon #359: Arrived.
Dungeon #149: MIA.
Dungeon #150: Arrived.


An update from Spain! Both magazines #150 and #359 arrived two weeks ago safely! They are superb! Sorry for the delay ;)

Thank you Paizo!


Dungeon #150 arrived in the mail yesterday! Finally, I can read the glorious adventure that is Qouth! The Raven. Sweet gory bliss!


150 & 359 finally arrived yesterday here in Germany - damaged though.

149 still MIA - and I second the question someone asked before: I wrote an email to CS, will we get some kind of reply or do we just have to wait and hope we get the replacement sent?

Paizo Employee Chief Technical Officer

Shadowcross wrote:
149 still MIA - and I second the question someone asked before: I wrote an email to CS, will we get some kind of reply or do we just have to wait and hope we get the replacement sent?

CS will reply, but they're a bit behind at the moment.


Got my reply - waiting for 149 now. Hopefully it will arrive soon and I can try to forget the last 3 months...


Pathfinder Adventure Path Charter Subscriber; Pathfinder Pawns Subscriber
Shadowcross wrote:
...waiting for 149 now. Hopefully it will arrive soon and I can try to forget the last 3 months...

QFT


Pathfinder Adventure Path, Modules, Roleplaying Game Subscriber

Still no 150- bloody strikers.

Andoran

Paizo Charter Superscriber; Pathfinder Comics Subscriber
Shadowcross wrote:
Got my reply - waiting for 149 now. Hopefully it will arrive soon and I can try to forget the last 3 months...

Same for me...


Still waiting for 149 replacement after contacting customer service some weeks ago....

Paizo Employee CEO

christian mazel wrote:
Still waiting for 149 replacement after contacting customer service some weeks ago....

Hey Christian:

We are still waiting for the postal strike in the UK to end so we can mail out replacement copies.

-Lisa


Lisa Stevens wrote:

Hey Christian:

We are still waiting for the postal strike in the UK to end so we can mail out replacement copies.

-Lisa

According to the BBC, wildcat strike action in Liverpool ended yesterday (and there is no general strike).

--
Migar

Paizo Employee CEO

MigarFrobert wrote:
Lisa Stevens wrote:

Hey Christian:

We are still waiting for the postal strike in the UK to end so we can mail out replacement copies.

-Lisa

According to the BBC, wildcat strike action in Liverpool ended yesterday (and there is no general strike).Migar

Thanks for the heads up! I will email Cerberus and see if we can get replacement issues sent out now.

-Lisa


Pathfinder Adventure Path, Modules, Roleplaying Game Subscriber

Still no 150. While I'm posting here, Lisa, what's going to happen for refund checks regarding the remaining balance for those who subscribed via TPFG?

Cheliax

Pathfinder Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Companion, Modules, Roleplaying Game, Tales Subscriber

You're lucky! I still have not got the last 2 Dragons or Dungeons!

Taldor

Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Companion, Modules, Tales Subscriber

Neither Dungeon #149, nor the last Dragon issue reached me.

But as I mentioned before: My address changed and apparently you sent the issues to my old address in Cologne which is invalid for two months by now (I changed the address in my subscription settings for PF and GMM two months ago).

Could you please send replacement issues with my next PF issue?
Please use my new address saved in the subscription settings.

Thank you for your effort!

Greetings from Austria,
Günther


Pathfinder Adventure Path, Modules, Roleplaying Game Subscriber

150's finally arrived- yes!!!


Pathfinder Adventure Path Charter Subscriber; Pathfinder Pawns Subscriber

Anymore info on when the replacement copies will be sent out?


ericthecleric wrote:
150's finally arrived- yes!!!

Where are you EricTC? Dublin is still without 149 and 150 :(


Pathfinder Adventure Path, Modules, Roleplaying Game Subscriber

I'm in Cheshire (Northwest England).
Sorry you've not got your mags. :-/ Hope you get them soon!

Taldor

Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Companion, Modules, Tales Subscriber

Hi everyone at Paizo,

the final Dragon issue is supposed to reach me with Pathfinder #3 (according to today's mail by Paizo customer service). Thanks for finally bringing the last Dragon issue to Austria!

I was able to purchase Dungeon #150 in Vienna (gave up hope of receiving it via my Paizo subscription). Unfortunately Dungeon #149 is not in stock in that game shop.

Is it possible to add Dungeon #149 to the enveloppe of Pathfinder #3 and to credit the value of the missing Dungeon #150 to my current subscription?

Thanks for your help!

Günther


MigarFrobert wrote:
Dublin is still without 149 and 150 :(

Update - Issue #150 on desk this morning!! Yippee! Now just missing issue #149.

--
Migar

Taldor

Pathfinder Adventure Path Charter Subscriber; Pathfinder Comics Subscriber; Pathfinder Campaign Setting, Companion, Modules, Roleplaying Game, Tales Subscriber

I received yesterday the last Dungeon and the last Dragon meaning I now have every issue safely delivered. Many thanks to Paizo and Cerberus staff for persevering to get them here despite a mail strike and TPFG and all the other fun and games I am sure you’ve had but we’ve been spared.

Just for completeness, I have experienced no problems with the delivery of Pathfinder and GamesMastery modules.

Finally, what are people’s experiences of getting their refunds for the parts of TPFG subscriptions that won’t be used? I have heard somewhere we are a due a cheque for the balance. I have phoned them and yet have not received any cheque yet. Does Paizo have any information about this element?

Many thanks once more for marvellous customer attention.

Jason


Lisa Stevens wrote:
christian mazel wrote:
Still waiting for 149 replacement after contacting customer service some weeks ago....

Hey Christian:

We are still waiting for the postal strike in the UK to end so we can mail out replacement copies.

-Lisa

Hi!

Hope the strike has ended but no #149 in Paris....

Paizo Employee CEO

Fleanetha wrote:

I received yesterday the last Dungeon and the last Dragon meaning I now have every issue safely delivered. Many thanks to Paizo and Cerberus staff for persevering to get them here despite a mail strike and TPFG and all the other fun and games I am sure you’ve had but we’ve been spared.

Just for completeness, I have experienced no problems with the delivery of Pathfinder and GamesMastery modules.

Finally, what are people’s experiences of getting their refunds for the parts of TPFG subscriptions that won’t be used? I have heard somewhere we are a due a cheque for the balance. I have phoned them and yet have not received any cheque yet. Does Paizo have any information about this element?

Hi Jason:

Contact our customer service team and they can give you the options available. TPFG gave us a list of folks who still have issues coming to them, so we should be able to match you up with that info. Glad to hear you got your last issues.

-Lisa


Pathfinder Adventure Path, Modules, Roleplaying Game Subscriber

I sent an email to Cosmo@paizo.com on Sunday. Not heard anything yet, so was that the right email addy?

Paizo Employee Chief Technical Officer

ericthecleric wrote:
I sent an email to Cosmo@paizo.com on Sunday. Not heard anything yet, so was that the right email addy?

Please use customer.service@paizo.com.

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