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Dragon 356 never arrived


Customer Service


My Dragon issue never arrived and I've waited about 5 days after the time it arrived on newsstands. I don't know if I'm just impatient or it never actually got sent.

Did anybody else have this problem??

Thanks

Andoran

I've never before had a problem getting my issues in the mail ... until now, I'm afraid.

Going by past experience, I should have received my issue about a week or so ago but ... nothing yet. I'm probably going to just go out tomorrow and buy a copy at the local Barnes and Noble so I don't miss out.

Paizo Employee Sales Imp

Since you are both US subscribers and it shipped out about four weeks ago, it probably should have arrived by now. I'll get you guys some replacements.

Thanks,
cos


w00t thanks much!!

Paizo Employee Sales Imp

halfling...no...death-ling wrote:
w00t thanks much!!

:)

Andoran

Wow, thanks Cosmo! Actually, though, I did in fact go out today and picked up a copy so I'm good (great issue by the way!). Could I maybe get credit for an extra back issue when we are able to pick them or something instead?

Thanks again - you guys are fantastic!

Paizo Employee Sales Imp

Marc Radle 81 wrote:

Wow, thanks Cosmo! Actually, though, I did in fact go out today and picked up a copy so I'm good (great issue by the way!). Could I maybe get credit for an extra back issue when we are able to pick them or something instead?

Thanks again - you guys are fantastic!

Done.

Your replacement order has been canceled and an extra issue has been added to your subscription.

Thanks,
cos


Same here in Canada. Issue #356 is in stores, but not in my mailbox.

Paizo Employee Sales Imp

Denis LeBlanc wrote:
Same here in Canada. Issue #356 is in stores, but not in my mailbox.

As subscription issues routinely take longer to arrive to Canadian addresses, your copy is most likely still on it's way. It should be showing up sometime this week or next.

Keep me posted on it's arrival.

Thanks,
cos

Andoran

Ok i am not the only one, for my copy has also not arrived and it was shipped a long while ago too! Heres hoping it comes soon enough!

Just wanted to give ya guys the heads up!
Can ya help a wizard out here?!


I also haven't received 356, likely because my new mail carrier bulk returned all my mail when I moved. :(

Paizo Employee Sales Imp

Lord Thavian wrote:

Ok i am not the only one, for my copy has also not arrived and it was shipped a long while ago too! Heres hoping it comes soon enough!

Just wanted to give ya guys the heads up!
Can ya help a wizard out here?!

Thavian,

Your answer is actually going to be the same as Mr. Leblanc's: As subscription issues routinely take longer to arrive to Canadian addresses, your copy is most likely still on it's way. It should be showing up sometime this week or next. So keep me posted on it's arrival.

Karelzarath,

Your recent address change may be delaying the delivery of your issue, but it's still too early to tell. We are shipping Dragon 357 today. If this issue shows up before your 356 does, let me know and I will get you a replacement. Otherwise, keep me posted.

Thanks,
cos

RPG Superstar Alternate

I have not received mine either.

Paizo Employee Sales Imp

iaptus wrote:
I have not received mine either.

I'll get you a replacement.

Thanks,
cos


Cosmo wrote:


Karelzarath,

Your recent address change may be delaying the delivery of your issue, but it's still too early to tell. We are shipping Dragon 357 today. If this issue shows up before your 356 does, let me know and I will get you a replacement. Otherwise, keep me posted.

Thanks,
cos

I just got the latest Dungeon yesterday, so I suspect the Dragon's AWOL. I'll keep an eye out, though.

Thanks for the help!


No show for mine as well =(

RPG Superstar Alternate

Thank you Cosmo.


Unfortunately, mine has not arrived either. Nor has my copy of the latest Dungeon Magazine... :(

Former Customer Service Czarina

GreTheMage wrote:
No show for mine as well =(

Your answer is actually going to be the same as Mr. Leblanc and Thavian's: As subscription issues routinely take longer to arrive to Canadian addresses, your copy is most likely still on it's way. It should be showing up sometime this week or next. So keep Cosmo and I posted on it's arrival.

Ninetails Demon, which issue exactly of Dungeon are you missing? The issue number will help us be sure to send you the right replacement. :D


Fortunately, my missing issue of Dungeon came in just yesterday (guess I was getting worried a little too soon)! However, Dragon 356 is still missing. Thanks in advance for your hard work on ensuring the distribution of your magazines!

Former Customer Service Czarina

Ninetails Demon wrote:
Fortunately, my missing issue of Dungeon came in just yesterday (guess I was getting worried a little too soon)! However, Dragon 356 is still missing. Thanks in advance for your hard work on ensuring the distribution of your magazines!

Excellent! A replacement of Dragon #356 is on its way.


Hmmm, my recent Dragon receipts were No. 355 and 357, so I have not received No. 356... the June issue... HELP!!

Paizo Employee Sales Imp

Michael Welker wrote:
Hmmm, my recent Dragon receipts were No. 355 and 357, so I have not received No. 356... the June issue... HELP!!

I'll get a replacement sent out to you.

Thanks!
cos

Taldor Contributor

Just a heads up, for other Canadians; I got 356 today, about on schedule for what I expected. It took a bit of beating on the way here, but nothing I can't live with. I do look forward to Pathfinder's cardboard mailers.

Paizo Employee Sales Imp

Rambling Scribe wrote:
Just a heads up, for other Canadians; I got 356 today, about on schedule for what I expected. It took a bit of beating on the way here, but nothing I can't live with. I do look forward to Pathfinder's cardboard mailers.

Thanks, Scribe!


Cool beans and many thanks!!


Corey Young wrote:


Excellent! A replacement of Dragon #356 is on its way.

Best customer service ANYWHERE!


Indeed you where right, showed up on friday =D

thanks again


Mine finally arrived last Friday. Better late than never.

Paizo Employee Sales Imp

Denis LeBlanc wrote:
Mine finally arrived last Friday. Better late than never.

Good news!

Thanks,
cos


Cosmo wrote:

Karelzarath,

Your recent address change may be delaying the delivery of your issue, but it's still too early to tell. We are shipping Dragon 357 today. If this issue shows up before your 356 does, let me know and I will get you a replacement. Otherwise, keep me posted.

Thanks,
cos

Just got 357, but no 356 yet. Figures I wouldn't get the issue that stirred up all the controversy. :)

Paizo Employee Sales Imp

Karelzarath wrote:
Just got 357, but no 356 yet. Figures I wouldn't get the issue that stirred up all the controversy. :)

Well... you'll be getting one, now! I'll get a replacement sent out as soon as possible.

Thanks,
cos


Pathfinder Adventure Path Charter Subscriber

Well, it now the 17th and I still don't have my dragon #356 :( I hope I'll get it early this week. If not, I guess I'll have to ask for a replacement too. I'm leaving on vacation in 3 weeks and I wanted to bring some good reading material on the plane. :)


It finally arrived! And so far, I love it! Thank you Paizo!

Paizo Employee Sales Imp

Patrick,

If your Dragon 357 should show up before you get your 356, please let me know and I will get a replacement sent out to you at that time.

Ninetails,

Good to hear! Thanks for the update.

Thanks,
cos


Cosmo wrote:
Karelzarath wrote:
Just got 357, but no 356 yet. Figures I wouldn't get the issue that stirred up all the controversy. :)

Well... you'll be getting one, now! I'll get a replacement sent out as soon as possible.

Thanks,
cos

Got it! Thanks! You guys are the best.


Pathfinder Adventure Path Charter Subscriber
Karelzarath wrote:
Cosmo wrote:
Karelzarath wrote:
Just got 357, but no 356 yet. Figures I wouldn't get the issue that stirred up all the controversy. :)

Well... you'll be getting one, now! I'll get a replacement sent out as soon as possible.

Thanks,
cos

Got it! Thanks! You guys are the best.

3rd of July and still no Dragon 356 or Dragon 357. I starting to feel like my mailman is stealing my magazines :( Should I wait more? Cause my vacation is in 5 days and still no reding material to bring on the plane...

Oh and Happy 4th of July to you all!


Paizo Charter Superscriber; Pathfinder Battles Case Subscriber; Pathfinder Comics Subscriber

Well, I won't be sad to see whatever mail system you used for Dragon and Dungeon bite the dust!

I see Dragon 358 has shipped--I did not receive either 356 or 357. Hope you can replace them.

Many thanks!

Paizo Employee Sales Imp

Patrick, professor,

Let me know when you do receive and issue, and I will replace any missing ones at that time. Rest assured, however, that though it may take a while I will make sure that you get your issues.

Thanks,
cos


Paizo Charter Superscriber; Pathfinder Battles Case Subscriber; Pathfinder Comics Subscriber

Will do. Thanks.


Hi there. I didn't realise I could get replacements for magazines that never arrived, until I saw this thread just today. I just kinda figured it was my problem, so I've been buying replacement copies in the past... As a recent example, I never did receive Dragon 353, so I bought it a couple weeks ago, along with 354, which I also hadn't received. Of course, 354 arrived in the mail two days later. (I'm in Canada, I expect some lateness, but I figured over two months was time enough past to buy from the news stand. I was wrong.)

Anyway, there were a few issues, and they were awhile ago, so I'm not sure you could do anything about it, but I thought I'd at least find out, now that I've seen this. Thanks a million!

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