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Subscription Expiration Question


Customer Service


According to the "My Accounts" summary my Dungeon subscription has expired.

In "My Subscriptions" it similarly states that the subscription is expired, but also says "Final Issue #147" which has not shipped.

Should I expect to receive #147 as part of my previous subscription, or do I need to renew to get it?

Thanks

Paizo Employee Sales Imp

Rezdave wrote:

According to the "My Accounts" summary my Dungeon subscription has expired.

In "My Subscriptions" it similarly states that the subscription is expired, but also says "Final Issue #147" which has not shipped.

Should I expect to receive #147 as part of my previous subscription, or do I need to renew to get it?

Thanks

Rezdave,

Issue #147 is, indeed, the final issue of your subscription. To get the final two issues of Dungeon, I'd suggest you renew with a Month-to-month subscription. And then, of course, roll it over into a Pathfinder subscription.

Thanks!
cos

Dark Archive Bella Sara Charter Superscriber

Cosmo, I can't seem to add a month-to-month subscription for Pathfinder. Can you help me with that?

Also, when will the first month be charged given that I have 2 issues from rolling over?

Thanks,
Sebastian

Paizo Employee Sales Imp

Sebastian wrote:

Cosmo, I can't seem to add a month-to-month subscription for Pathfinder. Can you help me with that?

Also, when will the first month be charged given that I have 2 issues from rolling over?

Thanks,
Sebastian

Sebastian,

Since you have already converted your issues, all you need to do is purchase a Month-to-month Pathfinder subscription through the normal means (i.e. put it in your cart, go through the checkout process, etc.).

Your order will create an authorization on the credit card at the time of checkout, which is a non-monetary transaction that ensures the card is valid and has sufficient funds, but no money will be taken at that time (however, many banks will place a hold on funds based on an authorization, but these will expire on their own). The first charge will come the month of your first month-to-month volume, which is after all of your transferred volumes have been sent. In your case, this will be Pathfinder #3.

If you have any further questions, just let me know!

Thanks,
cos

Dark Archive Bella Sara Charter Superscriber

Cosmo wrote:


Since you have already converted your issues, all you need to do is purchase a Month-to-month Pathfinder subscription through the normal means (i.e. put it in your cart, go through the checkout process, etc.).

Your order will create an authorization on the credit card at the time of checkout, which is a non-monetary transaction that ensures the card is valid and has sufficient funds, but no money will be taken at that time (however, many banks will place a hold on funds based on an authorization, but these will expire on their own). The first charge will come the month of your first month-to-month volume, which is after all of your transferred volumes have been sent. In your case, this will be Pathfinder #3.

If you have any further questions, just let me know!

Thanks,
cos

Thanks Cosmo. I was having trouble adding it to my cart for a while (I would click and nothing would happen.) The problem has been resolved.

Paizo Employee Sales Imp

Excellent!

: )

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