I placed an order in the online store and didn't get any sort of confirmation email. Is that normal? Also, will it show in my order history when my order ships?
Thanks!
-Amber Scott
Hi, Amber.
I placed an order in the online store and didn't get any sort of confirmation email. Is that normal?
Yup. Mail is sent whenever your credit card is charged. Although we authorize the card when the order is submitted, we charge it as products ship.
We will likely add a confirmation email to the store experience sometime in the next several months.
Also, will it show in my order history when my order ships?
Your order shows in your order history now. When all of the items have shipped, it will be marked on that page as "complete".
- Robert Head
Thanks, Robert! Much appreciated. :-)
-Amber
Me again! Is it possible to e-mail someone regarding the status of my order? I understand that I ordered something that has a 6-8 day shipping time, so the order isn't late yet, but I'd love an estimate on when it will ship/arrive. I really want to get my mini together by my game next Wednesday. :-)
-Amber
Is it possible to e-mail someone regarding the status of my order?-Amber
customer.service@paizo.com reaches Jeremy.
best regards,
Rob
I am sort of concerned about my order, I have been waiting a week and my order still has not been shipped, everything that i ordered said usually ships in 3-4 working days is there some sort of problem with my order?
Hey Jason,
I sent you an email containing an update about your order. Please feel free to contact me if you have any more questions.
Thanks,
--Jeff