paizo.com - Legend of the Five Rings CCG: Samurai Edition Starter


Brandon Morin, Tue, Feb 12, 2008, 02:03 PM

I already posted a question about this, but it looks like it never went through. Basically, I want to know how one would specify which deck(s) they want when ordering this product. As an example, I would like to order 1 Crab starter, 1 Lion starter, and 1 Spider starter. How would I do that here?


Jeff Alvarez (VP of Operations, Web Store Manager), Tue, Feb 12, 2008, 04:10 PM

Brandon Morin wrote: I already posted a question about this, but it looks like it never went through. Basically, I want to know how one would specify which deck(s) they want when ordering this product. As an example, I would like to order 1 Crab starter, 1 Lion starter, and 1 Spider starter. How would I do that here? Hi Brandon, Unfortunately we have no say in which specific decks we get from distribution when we're ordering a product like this. I can say that typically if there's three different kinds of decks in a display and we order 3, we usually get one of each...but that is by no means guaranteed and I'd hate for you to order this expecting to get one of each and end up disappointed because you get 3 of the same deck. While we appreciate your business, in this case you might be better off picking them up somewhere else. In the end we want our customers to have a great experience shopping here and if that means we have to point you elsewhere then that's what we do. --Jeff


Brandon Morin, Tue, Feb 12, 2008, 08:19 PM

Jeff Alvarez wrote: Brandon Morin wrote: I already posted a question about this, but it looks like it never went through. Basically, I want to know how one would specify which deck(s) they want when ordering this product. As an example, I would like to order 1 Crab starter, 1 Lion starter, and 1 Spider starter. How would I do that here? Hi Brandon, Unfortunately we have no say in which specific decks we get from distribution when we're ordering a product like this. I can say that typically if there's three different kinds of decks in a display and we order 3, we usually get one of each...but that is by no means guaranteed and I'd hate for you to order this expecting to get one of each and end up disappointed because you get 3 of the same deck. While we appreciate your business, in this case you might be better off picking them up somewhere else. In the end we want our customers to have a great experience shopping here and if that means we have to point you elsewhere then that's what we do. --Jeff No trouble at all, and I underdstand completely. You guys do your best here, and you're great, but you can't always do everything you'd like to be able to do for your customers. Thanks for the response!