Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I received a similar invoice today that I'm assuming is the February order spawn. I was rather confused as there hasn't been a February product post yet, but then I realized it included several items in my sidecart that are now available, such as the pocket editions. I also realized I hadn't received my society freebies since September. I sent an email about that and I'm sure it will get rectified once they get to it in the queue.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I've been able to download the PDFs for the flip mat and spell cards finally, but I'm still not able to download the JPGs. Something odd is going on with the personalization too, at least on the spell cards, as the watermark is in what looks like 24 pt font, but I can deal with that and will try downloading it again. I'll open a ticket with the appropriate info as requested by Jackson.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I was able to download the single file AP, but I'm running into issues with the flip mat and Rage of Elements spell cards, both in PDF and JPG. The latter two are demonstrating the same behavior described above, essentially empty files within the zip archive.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Andrew White wrote:
So Kingmaker 2E is a wizard? ;)
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I'm still running into the issue with different items (currently the non-subscription items for July) than previous. Customer service has been very quick in getting back to me and processing the order, but there hasn't been a resolution to the issue yet. Hopefully their IT folks can determine what is going on.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I forgot to mention, I have cleared cookies, reset cache, tried a different browser, etc. The behavior mentioned in my above post has been the same for the last few days.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I'm trying to add the Rage of Elements Pocket Edition to my side cart, but for some reason I'm unable to change the shipping option from Ship It to Side Cart It. Clicking on the shipping button results in the below message being displayed rather than the usual option to toggle between Ship It and Side Cart It. Ship It
I would be grateful for some assistance! Thanks! Patrick
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Ed Reppert wrote: Glad to see your wait is over, Zhern. Hope that means they get to me before the weekend. <fingers crossed> I hope they do as well!
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Steve Geddes wrote: Did they clarify the cause of the “waiting on backordered items” issue? (I’m just curious if they know the cause of the glitch) The explanation was that one of the orders got stuck when it was split into two orders. It seems like that happened to quite a few folks this time around, so maybe that is something their IT folks should look into.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I heard back from CS about 45 mins ago. I'm happy with the results and thank them for getting the issue with my order resolved. My feedback to CS management is to strive to be more transparent with queue times and such.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I emailed customer service on 7/29 about my July subscription. My support ticket ID is 163708 and I'm waiting for information on why my July subscription shows that there are backordered items it is dependent on, which shouldn't be the case since they were all July subscription items.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I really hope to hear something about the delayed July subs before we start seeing auths for August, but I'm likely being too hopeful or naive, or both, about that happening.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Making me even more salty is the release of the Zombie Feast Foundry VTT module that I have to wait to purchase now too so I can take advantage of the PDF discount. I'm doing my best to avoid getting cranky (or maybe crankier) about this, but the continued silence from CS isn't helping. Not being able to call and speak to someone is also starting to chafe as well.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I would be rushing to snap this up, but since I haven't received a shipping notice for July subscriptions (and shipping finished last week) or heard back on the matter from CS, I'll have to wait. I was hoping to start this with my group soon, but I guess a waiting a bit longer isn't terrible.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I got lucky in that I sent an email on Friday. I wish I had known earlier, though. I'm disappointed there was no communication that shipping had ended. I've been doing my best to assume positive intent here, but something does need to change with the communication. I'm not sure what the rationale is for closing ranks and limiting community responses, but it is definitely not a good experience for those of us that are invested in seeing Paizo put out new, quality content for PF2E and Starfinder.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
At this point, it is probably a safe assumption that those of us still waiting won't hear anything until after GenCon. Too bad, but just the way it goes.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
It is these situations where the huge hole left by Sara Marie and Diego's, among others, departures really is apparent. I'm disappointed that the current CS leadership isn't taking measures to communicate more, especially with situations like this. A little communication can go a long way. It might be a good idea for Paizo to consider a dedicated ombudsman to help handle situations like this. I think Aaron does a great job trying to fill that role a lot of times, even though he shouldn't have to. Anyway, I hope it does improve.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I might have jumped the gun, but I emailed CS on Friday about the backordered items. I too wish there had been some communication about this, whether it is an incorrect status or if things are really backordered. Either way, I miss the old CS forums for this kind of thing.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
IconoclasticScream wrote:
I'm glad you mentioned that. I hadn't looked for anything like that, but yep, when I checked just now, I see: Not yet shipped
I'm curious what is backordered? The two new subscriptions I added resulted in a separate order being generated and RedShift Rally being sent out already. The Lost Omens Special Edition sub was tied to the new order. Surely something that just came out for this months sub and nonsub purchases isn't already on backorder? Pathfinder Dark Archive Pocket Edition (from sidecart)
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Hopefully today is the day that the rest of my order is pulled. I've been avoiding reading any threads related to Dark Archive because my occult-envy (is that a thing?) is already in overdrive as it is.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Well, I got notice that one item has shipped, unfortunately it wasn't Dark Archive, so my watch continues. But hey, Redshift Rally is on the way...
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Ed Reppert wrote: Well, there's still a small chance I'll have my pdfs by release date (i.e. tomorrow), and my hard copies next week. Same here. Such is the way it goes, though.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Ed Reppert wrote: I was wondering when you were going to announce this. :-( Same. At least now I know my order isn't just lost in the ether somewhere.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Hello Paizo folks! I could be reading this wrong, but it looks like my January sub order is going to be rather wonky. Based on what is being released in January versus what the next product for each subscription says, none of the products will scheduled for January will be added during order generation. Could someone give this a look? I'd like to proactively avoid any order generation issues. Thanks! Patrick Pathfinder Products
Starfinder Products
Pathfinder Adventure Path
Pathfinder Maps
Pathfinder Accessories
Starfinder Adventure Path
Starfinder Maps
Starfinder Accessories
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Hello Paizo folks! It would appear that the Thieves Guild wasn't added to the Battles order. I had added this and the red and black dragon as part of Paizo Order # 26255963. Is it possible to get the Thieves Guild added to this shipment with the rest of the order? Thanks! Patrick
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Looks like the Thieves Guild didn't process with my Battles case order either. The red and black dragon are on the invoice, though. I still see the Thieves Guild in my sidecart, though. Oh, and the pricing on my invoice was correct. The fixes Diego mention doesn't seem to include the addition of the Thieves Guild to the orders, just the pricing. I'll start a separate thread, just in case.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Hi Paizo folks, Looks like the Game Mastery Guide Special Edition didn't make it into my order. All the other items in the order arrived without issue, though. Thanks! Patrick
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Hi Joan, Sorry it took so long to get back to you, but using a private Firefox window worked and I was able to add the subscription. Thanks for your help! Stay safe, Paizo!
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Hello Paizo People, For some reason I'm not able to add the special edition rulebook sub to my account. Is this something someone can help me out with? If so, I'd like to start with the GMG as I already have the previous special editions. I'm not in any hurry and it can go to sidecart and ship with the next subscription order in April. Thanks for the help. Hope you all are staying safe! Thanks, Patrick
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Suspended Pending here as well. Thanks for keeping the flow of information going, Sara Marie! Always appreciate the transparency that you and your team ensure. Patrick
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Hi Sam, Thanks for doing that! I looked at the Battles case order. Could you ship it UPS Ground instead of USPS Priority Mail? I'd like to keep my other subscriptions using Priority Mail but would like Battles to use UPS Ground. Thanks for all your help! Much appreciated! Thanks, Patrick
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Hi Paizo people, I responded to the email about the PF Battles shipping rate changes on 10/13 but have yet to hear back about it. Can someone tell me for sure what shipping on that is going to be? Adding it to my cart showed $110 but that doesn't seem right considering I'm in the continental U.S. Also, I never received an email that my order was generated for the November subscription. I do see the order in Order History so I'm assuming all went well with my order when it was generated but I'm still looking for some confirmation. Thanks, Patrick
|