Wayne Tripp |
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For all the complaints of the bindings, people need to realize that Paizo is a writing company, not a printing company. They contract out the printing of the books, and the binding issues are the fault of the printing company.
Even then, we need to look at the defect rate. I've seen about 10-20 complaints for bindings. Let's assume the real rate is closer to 100-200.
If we assume 10,000 copies of the SF CRB was made for Print 1, then that's a defect rate of 1%. My company aims for a defect rate of 0.9%, and we're considered one of the best in the world for our products. If Paizo is hitting similar marks, they should be applauded for their success.
I will be curious to see what the real defect rate turns out to be. In my gaming group the failure rate has been 100%, even after a replacement (it failed too). I am waiting to file my claim with Paizo once I hear the problem is fixed. I doubt I'm alone.
That said, I also applaud Paizo and their customer service. It is completely top-notch and way above and beyond the norm.