|Todd Stewart Contributor|
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I'll add that Heaven's entry in The Great Beyond states that Heaven tries to keep families together. IIRC, you could actually find families going back many, many generations.
Between the The Great Beyondand Wes's article, I'm under the impression that very few types of petitioners - maybe only the Abyss's? - immediately lose their mortal memories.
More frequently, as millennia pass, the memories of mortal life simply fade into the background. Especially if there's nothing around to reinforce it.
Further, actually transitioning from petitioner to exemplar (angel, devil, protean, psychopomp, etc.) wipes the slate clean - the soul sheds its mortal baggage.
With the occasional spectacular exception. Like Nightripper.
Fwiw, many daemons tend to have scattered, disjointed recollections of their mortality. The knowledge that yes, they were once mortals, causes no small amount of self-loathing, rage, and delusional justification on their part.
Trelmarixian the Horseman of Famine is a special case in that he retains a perfect memory of his entire mortal existence, with the singular exception of the moments just prior to his death by self-inflicted starvation.