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Organized Play Member. 10,733 posts (11,026 including aliases). 1 review. 2 lists. 1 wishlist. 4 Organized Play characters. 9 aliases.



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Lantern Lodge Customer Service & Community Manager

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I noted in a couple product discussion threads there has been some discussion about subscriptions, shipping, digital assets, etc. and I wanted to address some of them without derailing those threads further.

https://paizo.com/threads/rzs43e1o&page=12?Secrets-of-magic-hype#590
https://paizo.com/products/btq027uy/discuss&page=9?Pathfinder-Secrets-o f-Magic#401

For the last several years, we’ve been in the habit of releasing new products on a monthly basis on the last Wednesday of a month. Depending on where the conventions fall, PaizoCon and Gen Con might throw that off. Additionally, in the fourth quarter, (September to December), release dates are earlier in the month so that we can get products to distribution and subscribers before the winter holidays.

In general, the warehouse begins building pallets and shipping product to distributors about 3.5 weeks before the retail release date. This is so that distributors can receive their products and then turn around and fulfill their retailer level orders in time for the release date. About 3 weeks before the retail release date is when my team typically runs a process that generates orders for subscribers. Typically we try to do this on a Thursday so that we have Friday to address issues, and customers have the weekend to review their order and contact us if something isn’t right. The following Monday my team focuses on questions that have come in regarding subscription orders, and then when we feel confident that all or most have been addressed the warehouse begins shipping out subscriber orders and preorders. Depending on the mix of products involved, it can take 1-2 weeks to package, and process for shipping the pending subscription and preordered new releases. While it’s our goal to have everything that can ship to be processed for shipping before the release date (as that means subscribers will at least have their digital assets), we do occasionally go over our estimated shipping window. While it usually works out that subscribers have their orders processed for shipping and thus their complimentary digital assets prior to the release date, it is not guaranteed.

(In the past we have usually had the most issues with warehouse delays around Gen Con (late July or August) as the Gen Con release is typically the one with the most subscribers getting product, as well as the most products, and a large number of staff from the warehouse or customer service are also prepping or working the convention).

In order for a product to be included in one of our monthly releases, it has be to be in our warehouse in time for us to include it on orders for distributors. If it isn’t in on time for distributors, it won’t get into retail stores with the other new releases, so it gets bumped to the next month. It would be unfair to have a new release (particularly a big one) not go to stores, but still go to subscribers. Doing that would be a great way to make distributors, retailers, and our fans who shop at those retailers really upset with us. We appreciate customers purchasing our products, whether it is directly through us, or via another retailer. No matter where our gaming community shops, we want people to feel confident, supported, and excited about purchases; not regretting their choice of where they shopped.

Within distributors and subscribers, we have a lot of overlap between our RPG brands: Pathfinder and Starfinder; and both brands ship out in monthly releases together. Every month my team (customer service) runs a process that creates subscription orders for customers. This process is not only putting items from various subscription lines into order for folks, it is also building shipments and calculating costs, creating orders which will soon be settling funds on customer payment methods. Its an exciting time for customers who are eagerly anticipating new products, and it is exciting for us too… as well as an intense and sometimes very stressful experience. We take the responsibility of creating orders and charging people’s payment methods very seriously, and it is imperative that we make responsible choices, not just on behalf of for one subscription line or brand, but for all of them; and not just for one subscriber, or only our paizo.com customers, but for distributors and retailers and their customers, too.

Logistically speaking, it does not work to separate our process for new releases by brand or product. When I first started at Paizo a million years ago, we were in a position where we had to ship products as they came into the warehouse, and we could not always wait to group them together, though we tried to offer customers the option to ship things immediately or have them grouped together. This was a logistical nightmare for operations and the fall out from it did everyone (Paizo, distributors, retailers, and customers) a disservice. We have been able to be far more consistent and efficient by have a single release date each month, and overall I have found that consistency is something that helps the most people manage their subscriptions more effectively.

As far as 2020 and 2021 have gone… its been chaotic, uncertain, and deeply frustrating for everyone. Throughout 2020, my team had a backlog of issues in the thousands, and so far almost every release in 2021 has had logistic and timing issues. I cannot stress enough that globally manufacturing, production, and shipping logistics are all having massive issues. Labor shortages, supply shortages, shipping container shortages, port back ups and delays, the problems right now cover the entire supply chain, for all sorts of businesses not just Paizo. These things are all contributing to rising costs and transit times across the board. In addition to that, we’ve been addressing some internal problems with our shipping code, like updating rate tables that were woefully out of date, working on getting new VAT (Value Added Tax) and retail sales tax regulations sorted and implemented. For some folks this means shipping and handling costs will go up due to increased costs and corrected shipping rates, and for a handful of people, shipping and handling might actually go down or stay stable as we have access to new rates or services that we were missing out on before.

The one thing that hasn’t changed is that my team is committed to helping folks sort out their order issues.

I don’t know that I will have a whole lot of time to be able to respond to follow up questions, but if you have general questions, I will do my best to answer what I can. I prefer to be forthcoming and transparent about stuff when and where I can be, so that customers can make informed decisions about where and how they spend their money.

Lantern Lodge Customer Service & Community Manager

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Redmond, Washington is currently predicting 109ºF temperatures on Monday June 28th. This is an EXTREME temperature for our region. We are still working from home, and most folks in Western Washington do not have AC, or even good mitigation techniques established for such high temperatures. Paizo's warehouse will be closed Monday to keep our warehouse folks safe.

I have also advised my CS team that if one or all of them end up needing to take the day off, or work abnormal hours to keep themselves or their households safe, they can do so, even if it means customer service would have to close. I would rather suspend customer service for a day, than risk anyone on my team needing to go to the ER for heat exhaustion or hyperthermia, etc. We will update this thread if we do end up needing to close our department.

Thank you in advance for your understanding and patience, and for your continued support of a company that is willing to prioritize the health and safety of it's staff. (I have worked in many other retail environments where this is not the default, and I continue to be grateful I am now at a business where this is the case).

Sincerely,
Sara Marie

Edit Monday, June, 28th: Customer Service is at reduced capacity today as 4/6 of the team are out, or working reduced or varied hours.

Lantern Lodge Customer Service & Community Manager

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Folks, it is looking more and more like a number of orders that were shipping out via Standard Post (Mail Innovations) and were processed for shipping around February 16th & 17th have not been updated with tracking information either at all or until very recently.

Over the last couple months there have been a number of issues affecting all of the US's postal and package shipment services including inclement weather, increased demand, pandemic related delays, and more.

If you are missing a package that was processed for shipping around Mid-February and the tracking has not updated, please give it a little bit of extra time before contacting customer service. We will absolutely help customers who's packages go missing, but at this time, we suspect we have a number of packages that are just missing their scans and/or delayed.

The typical estimate for domestic standard shipping is 4-8 business days. The way this shipping method works is that UPS Mail Innovations picks up the packages, and brings them to their processing facilities. They handle the logistics of getting packages closer to their destination before handing them over to the US postal service. 4-8 business days from February 16th is today, February 26th. We would ask that if you are missing your packages shipped around then, and the tracking has not yet shown up that you give them an extra week, until March 5th.

If the packages or the tracking has not shown up by March 5th, please let us know!

Helpful comments in this thread would include anecdotal reports for folks who had an order ship this method during this time frame and have already received your order, and/or have had the tracking kick in later than expected.

Sincerely,
Sara Marie

Lantern Lodge Customer Service & Community Manager

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The Paizo warehouse will be closed for inventory from January 4th-8th, 2021.

We estimate shipping will resume January 11th. If the process is finished prior to the 8th and the warehouse is able to resume shipping early, we will update this thread to let folks know.

Customer Service will remain open and answering inquiries.

Thank you in advance for your patience.

~sara marie

Lantern Lodge Customer Service & Community Manager

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The August 2020 Society Scenarios are unfortunately going to have their retail release date be delayed until Friday, August 28th, 2020

The scenarios include:
PZOPFS0201E
Pathfinder Society Scenario #2-01: Citadel of Corruption

PZOPFS0202E
Pathfinder Society Scenario #2-02: Mountain of Sea and Sky

PZOSFS0305E
Starfinder Society Scenario #3-05: The Hivemarket Heist

PZOSFS0306E
Starfinder Society Scenario #3-06: Rise of the Vault Lord

And the Pathfinder Bounty:
PZOPFB0001E Pathfinder Society Bounty #1: The Whitefang Wyrm

We apologize for the delay. Venture Officers who usually get scenarios should still get them Wednesday. Tonya and Alex will be in touch with others regarding running these scenarios at events this weekend.

Lantern Lodge Customer Service & Community Manager

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Recently a couple threads came up in which COVID-19 was referred to as "china virus", etc. We determined it was best to remove the threads where this came up, but I wanted to be sure that we were open and clear about why those threads were removed, and why on our forums we will remove posts or threads and/or suspend accounts from folks who willfully continue to use the informal, racist names for COVID-19.

I wrote the following in another thread which has stayed open, but feel it bears repeating in a more visible place (with some updates):

How we refer to things like infectious diseases and pandemics does matter.

Over the last month I've been reading accounts from folks in my neighborhood and local social media groups, as well as my own friends, who've had encounters of racism, in actions or in words, directed at them. It breaks my heart to hear from my neighbors and loved ones how they feel unwelcome or unsafe in my local community, and to see reports from other areas of incidents as well: people.com "Racist Attacks Against Asians Continue to Rise as the Coronavirus Threat Grows"

I do not want folks from our own online community to come to paizo.com and experience something that makes them feel unwelcome or unsafe, or be reminded of the racism they may face in other areas of their lives. Paizo.com is supposed to be a place for our gaming community to come and connect and have fun or relax, we can help everyone get to enjoy a positive atmosphere by being conscientious of our language choices.

In 2015, the World Health Organization updated its guidelines for naming infection diseases: WHO issues best practices for naming new human infectious diseases.

Dr Keiji Fukuda wrote:
This may seem like a trivial issue to some, but disease names really do matter to the people who are directly affected. We’ve seen certain disease names provoke a backlash against members of particular religious or ethnic communities, create unjustified barriers to travel, commerce and trade, and trigger needless slaughtering of food animals. This can have serious consequences for peoples’ lives and livelihoods.

While WHO indicates they are not currently applying this standard to established infectious diseases, we can still do our own personal best to change the tide on how these historical diseases are referred to by being mindful of the negative impact that inappropriate common names can have and making a conscious choice to refer to infectious diseases or pandemics, even historical ones, using their more scientific or technical names. For examples, the Spanish Flu can be referred to as the 1918 Influenza Pandemic, and the Hong Kong Flu can be referred to as the 1968 Flu Pandemic.

If you notice incorrect or misleading information, you can flag it as "breaks other guidelines".

Thank you in advance for your help.

Lantern Lodge Customer Service & Community Manager

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PaizoCon 2020 Cancelled

Due to the ongoing COVID-19 pandemic, Paizo has made the decision to cancel PaizoCon 2020. We look forward to this celebration with our gaming community every year, and while it’s hard to cancel an event like this, we feel this is the best course of action given the global situation.

The Seattle Airport Doubletree by Hilton will cancel all PaizoCon 2020 room reservations en masse. If you have follow up questions regarding your hotel reservation, please contact the hotel.

We’re looking into some options for things we might be able to do digitally over Memorial Day weekend that would still allow us to connect with our fans. With the rapid changes occurring both locally and globally, we have not yet come to any conclusions on the feasibility of providing digital content. Once we make a determination, we will let you know.

There’s also likely to be some questions about what this means for 2021. We’re doing our best to adapt to these challenging times, and we’ll update folks when we have more details for next year’s PaizoCon, May 28th-31st, 2021. For fans who plan to attend next year’s convention and choose to push their 2020 4-day Badge forward to 2021, we’ll have an enhanced swag bag at the show to express our appreciation. We know that many in our community are facing uncertainties with their future plans and may not yet know if they will be able to attend next year’s PaizoCon. There’s no pressure to make a decision about what to do with your badge: all 2020 PaizoCon badges and preview banquet tickets that have been issued will automatically work for PaizoCon 2021. If you determine that you need to return a badge or a banquet ticket, just follow the instructions below for requesting a refund.

If you would prefer to receive a refund for a purchased PaizoCon 2020 badge or Preview Banquet ticket, please review the following instructions to process your return:

******************
Refunding PaizoCon 2020 Badges or Preview Banquet tickets if you do not want to push them forward to PaizoCon 2021: Please note, once we have processed a request for a refund for a badge or banquet ticket, we cannot reinstate the order at a later time.

If the Badge or Banquet ticket is currently on the account of the purchaser:

  • -Email customer.service@paizo.com and let us know if you would like your refund applied to the payment method used on the order or as store credit.
  • -Provide the order number when possible.

If the Badge or Preview Banquet ticket has been transferred and is no longer on the account of the purchaser:
  • -The recipient of the badge or ticket can transfer the item(s) back to the account of the purchaser.
  • -If the recipient is having difficulties with transferring the badge back to the purchaser, they can contact customer.service@paizo.com for assistance.
  • -We cannot initiate transfers for badges or tickets unless the account that currently has possession of the badge or ticket requests it directly.
  • -Once the badge or banquet ticket has been transferred back to the purchaser, the purchaser can contact customer service and request a refund.
  • -Be sure to include if the refund should be applied to the payment method or as store credit.

If you are the recipient of a transferred badge or preview banquet ticket purchased on paizo.com, and you would like a refund applied to your account:
  • -If eligible for a refund, transferred badges or banquet tickets will be refunded as store credit to your paizo.com account in the original purchase amount.
  • -Contact customer.service@paizo.com to request the refund.

If you have additional questions or concerns, just let us know at customer.service@paizo.com.

We’ll miss seeing you at PaizoCon 2020, and hope to see you in 2021!

Lantern Lodge Customer Service & Community Manager

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This situation has added an additional layer of complications to the backlog Customer Service was already experiencing, and our response time is currently slower than ideal.

Customer service has an update thread in our forums here: Paizo Customer Service Status Updates & What to Do. We hope this helps folks get an ideal of where we're at in our service issues queue.

Thank you in advance for your patience as we do our best to adapt to these unexpected challenges.
~Sara Marie

Lantern Lodge Customer Service & Community Manager

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Due to the outbreak of Covid-19 in the greater Seattle area, Paizo has begun rolling out work from home strategies for many of our employees, including our customer service team. Unfortunately we do not yet have a solution for answering phone calls remotely.

We will be at a significantly reduced capacity for answering phone calls Tuesday, March 10th, and we will be temporarily closing phones completely starting Wednesday, March 11th.

We apologize for the inconvenience, but feel the protection and safety of our employees takes priority.

If you need to get in touch with someone at Paizo, please contact or email them directly. If you don't know their address, you can email customer service and we'd be happy to forward your information to them.

We do have voice to text capabilities for our voicemails which sends us an email when voicemails are left in our inbox. If you chose to leave a voicemail, please take care to speak clearly and leave your name, phone number, email address that you use for your paizo.com account, an order number if you have it, and if possible a brief description of your issue.

Thank you for your patience.

~sara marie

Lantern Lodge Customer Service & Community Manager

5 people marked this as a favorite.

The Pathfinder Special Edition Rulebook Subscription is now available!

The current starting options are the Pathfinder Core Rulebook Special Edition & Bestiary Special Edition which are ready to ship now if you subscribe with those today.

You can also chose to start with the February release of the Gamemastery Guide Special Edition. If you've already preordered this book, you can start the subscription with the Gamemastery Guide Special Edition and our ordering system should take care of converting your account from having a preorder, to having a subscription order.

This subscription is part of the subscriptions that qualify for the Paizo Advantage and complimentary Pathfinder or Starfinder Society Scenario subscription(s).

Lantern Lodge Customer Service & Community Manager

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Starting February 1st, 2020, paizo.com will begin collecting the estimated retail sales tax for physical or digital items, convention badges or other e-ticket sales, shipping & handling, and any other taxable items on U.S. domestic orders where applicable, including items from ongoing subscriptions.

This change is taking place due to the 2018 Supreme Court Ruling: SOUTH DAKOTA v. WAYFAIR, INC., ET AL.

Orders placed for Washington State addresses should not see a change as we have already been calculating and settling for local sales tax amounts.

Estimated sales tax to be collected will be calculated based on the online retail sales tax regulations associated with the billing address of the payment method attached to the order or subscription. If there is an order that does not have a payment method with a billing address, users will be prompted to provide information so the order can have the appropriate sales tax calculated.

Items considered taxable, and the applicable rates at which those items are taxed will vary by location. At the time your order is generated, paizo.com will provide the estimated sales tax based on your payment methods’ billing address.

In rare cases, the regulations for online retail sales tax in your jurisdiction may change between the time your order is placed and when your order is shipped. If that happens, the estimated sales tax on your order will be amended and the updated amount will be included in the amount settled against your payment method.

The code that allows us to begin to calculate retail tax was rolled January 16th & 17th, 2020, so that we could verify it was working successfully on the live site. However, a flag is set so that we will not start charging sales tax until February 1st. If you notice anything odd or strange with sales tax, please let customer service know.

Let us know if you have any questions!
-Sara Marie

Lantern Lodge Customer Service & Community Manager

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Our warehouse will be closed for our annual inventory from January 6th- 10th, 2020.

We will try to get outstanding orders that are ready to ship processed prior to end of day Friday, January 3rd.

We expect to resume shipping Monday, January 13th, 2020. (If the inventory process wraps up early, we may resume shipping earlier).

You can still place orders while the warehouse is closed, but they will take a little longer than usual to depart from our warehouse.

Let us know if you have any questions!

Inquiries about particular orders should go in their own thread or via email & phone per usual.

Thanks!
~sara marie

Lantern Lodge Customer Service & Community Manager

Folks, we're seeing a pernicious error with the shopping cart at the moment. My full attention is focused on determining what's going on and how to correct it as soon as possible. (Please do not try to intentionally trigger this issue, as it takes us a while to correct your orders).

What we think is triggering it:
-You've placed an order (we think it may be related to orders that include Holiday Sale items).
-You add more items (we think it may just be the Holiday Sale items) to your shopping cart.

What Happens:
-In your view, your previous order has all of the items disappear.
-You can't add more to your shopping cart.
-In our view, the items you already submitted are just missing the order number and your account.

CS Fix:
-It is most helpful if you can provide the order number(s) that are missing their items.
-We find those line items, reattach them to the order.
-We poke the order to (hopefully) prevent the error from reoccurring.

How you can help:
-If you are experiencing this issue and have already had items disappear from an order you already placed, let us know the order number, and we can round up the errant items and get them back onto your order.
-If you see items you already placed an order for in your shopping cart, log out, close the paizo.com window/tab, and then log back in. If your cart still appears to have items you already submitted in it, do not touch your shopping cart, contact customer service.
-Review your account/order history after we've fixed things up. Make sure orders have the correct items on them.

We understand this is a huge inconvenience for our customers and very confusing, and we are working as quickly as possible to determine how to fix this error.

~sara marie

Lantern Lodge Customer Service & Community Manager

Hi Folks!

I wanted to let you know that we've added a new Streaming and Actual Play forum.

There are subforums for discussion of general Paizo related media, Pathfinder, and Starfinder.

I tried to move some discussion threads over to the new forum, but if Ive missed something, please feel free to flag it for "thread is in the wrong forum" and we can get it moved over.

Thanks!
~Sara

Lantern Lodge Customer Service & Community Manager

9 people marked this as a favorite.

Hi Folks!

I wanted to let you know that we've added a new Streaming and Actual Play forum.

There are subforums for discussion of general Paizo related media, Pathfinder, and Starfinder.

I tried to move some discussion threads over to the new forum, but if I've missed something, please feel free to flag it for "thread is in the wrong forum" and we can get it moved over.

Thanks!
~Sara

Lantern Lodge Customer Service & Community Manager

3 people marked this as a favorite.

We've added a new set of subforums to paizo.com for discussion of streaming, actual play, podcasts, and other forms of broadcast media that involve Pathfinder, Starfinder, or other Paizo related subject matter.

Cheers!

Lantern Lodge Customer Service & Community Manager

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This thread is to provide updates on the order creation and fulfillment process for subscribers to the Pathfinder and Starfinder Society Roleplaying Guild Scenario Subscriptions.

Pathfinder Society Roleplaying GuildAugust 2019 Scenarios:

- #1-00: Origin of the Open Road
To provide players with more Second Edition content, four scenarios, plus the last first edition scenario were all released for July (Gen Con, August 1st). However, due to a misunderstanding, we did not include #1-00 with subscription generation for the July/Gen Con release. I'll be adding this to the order generation for August. This will be the only scenario in August for the Pathfinder Society subscription.

Starfinder Society Roleplaying GuildAugust 2019 Scenarios:

-#2-05: Meeting of Queens
-#2-06: The Stumbling Society, Part 1: Sangoro's Lament

If you have a question about your specific order, please start your very own thread or send us an email.

Lantern Lodge Customer Service & Community Manager

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Customer Service will be closed today as we celebrate former CSR Katina Davis' promotion to Webstore Coordinator! We are so excited for our colleague and friend as she leaps into this new adventure. And we're so stoked that she's moving to a department that customer service works so closely with.

Katina, we are going to miss having you in CS so much, but we're so happy for your new position.

~sara

Lantern Lodge Customer Service & Community Manager

2 people marked this as a favorite.

Customer Service will be closed today from about 1:30pm-3:30pm as we help send off our coworker and dear friend Chris Lambertz as she moves into a new chapter of her life. Chris has worked closely with customer service for eight years and we're going to miss her presence, advice, and friendship in the office terribly.

~sara marie

Lantern Lodge Customer Service & Community Manager

Added a missing description.

Lantern Lodge Customer Service & Community Manager

2 people marked this as a favorite.

If you have general questions about how subscriptions and Pathfinder Second Edition will work, please visit the thread in the Pathfinder forums: Pathfinder Second Edition Subscription Questions.

If you have feedback on the subscriptions or the transition process, you're welcome to discuss that here if you wish.

Thanks,
Sara Marie

Lantern Lodge Customer Service & Community Manager

If you've been directed to paizo.com to redeem a Partner Redemption code for PDFs, such as from Humble Bundle or Kickstarter, etc. here are a set of step by step instructions for accessing your PDFs.

If you do not have a paizo.com account:
1. When viewing the paizo.com webpage, click on "Sign In" in the upper right corner of the webpage.
-Click “Create New Account” in the “New Customer” box. A new page will load prompting you to enter your date of birth. If you are under the age of 16, you will need the email address of your parent or guardian and they will be required to verify and consent to your paizo.com account creation.
-Enter your first and last name and email address along with confirmation of your email address. By clicking the “Create New Account” button you agree to Paizo’s Privacy Policy. An email verification will be sent to the email address you listed. (Note: As of February 16 we have been experiencing an issue with our verification email process. You can read about it here: Paizo.com Email Correspondence Issues, 2 / 20 / 2019. We are working to resolve the issue as soon as possible. If you are not receiving your verification email, please visit the linked thread for updates on this issue.) Follow the instructions in the verification email and move on to step 2.

Verified paizo.com accounts:
2. When viewing the paizo.com webpage, click on "Sign In" in the upper right corner of the webpage.
-Type the email address which you used to create an account into the field called "Email Address".
-Type your password into the field for "Password."
-If you have forgotten your password, you can click on the text "request your password here," and a "Reset your password" page will load. Type in your email address and click "Email My Password." This will send you a temporary password which you can use to log in.(Note: As of February 16 we have been experiencing an issue with our password reset email process. You can read about it here: Paizo.com Email Correspondence Issues, 2 / 20 / 2019. We are working to resolve the issue as soon as possible. If you are not receiving your password reset email after 20 minutes of restting, please visit the linked thread for updates on this issue.)
-It make take a few minutes for the email to show up in your inbox. You can then use the temporary password on the sign in page. Sometimes using the copy & paste feature will add an extra space on the end of the temporary password, which will result in a failed login. Try typing the password by hand as it is written in the email if you are experiencing errors with your temporary password.
-You will be prompted to create a new password of your own at that time. If you've been having trouble recalling what your passwords are after you set them up, you may want to write it down. We recommend once you have finished with your session on our website that you either destroy or securely store the note with your password written on it.

3. Once you have signed into paizo.com you can redeem your Humble Bundle code. If you’ve already done this, skip to step 4.
-In the upper right corner of the webpage, click on “My Account”. It will display a menu and you will want to click on the option for “My Account” You can also navigate there by typing in the following web address into your internet browser’s address bar: https://paizo.com/paizo/account.
-You will need to scroll down the My Account webpage to the box labeled “Partner Redemptions” click the “Redeem Codes” in this box. A page for redeeming codes should load. Type your redemption code into the box and click “Redeem”.

4. Once you have redeemed your Partner Codes, go to your “Digital Content” page.
-You can navigate here from the “My Account” menu in the upper right corner, or by typing https://paizo.com/paizo/account/assets into your internet browsers’s address bar.
-There are some known problems with the sorting feature on this Digital Content page. We apologize for the inconvenience.
-You may have a large number of digital assets that you are able to download. Unfortunately we do not have a ‘download all’ option at this time.

5. When you are on the Digital Content page ,you can start downloading your desired asset.
-One way to quickly find a particular asset, is to use your browser’s “Find” feature. Often this can be done by pressing the control/cntl/apple/command key plus the letter “F” simultaneously. A field should appear where you can type in part of the name of the asset your are looking for. You can also access this feature by using the browser menu and looking for a “find” option. Usually this will highlight all instances of the text you have typed and often will automatically scroll you to the first instance it appears on the webpage.
-Click on the title of the asset you wish to download. You should see text appear below the title that says “Personalizing... Click link again in 60 seconds to download” This means the file is being prepared for downloading.
-After a few seconds (sometimes up to 60 seconds), click on the asset name again. If it’s ready you will see “Ready! Click again to download.” If not, give it a bit more time and try again. You will also see "Problems downloading this file? Click here." You should only click on this text if you have waited more than 60 seconds and have attempted this step at least twice.
-Click the asset name one more time and it should begin downloading. Since there are many different internet browsers that have different displays for downloading, we are not able to advise further.
-If you receive error messages, please send our customer service an email with the internet browser you are using, a description of the error and the step where you received the error.

Some Additional Information about PDF assets
-As noted in our FAQ, you may print off a copy of your PDF for personal use.
-If you lose your account information and cannot get a password reset, you may permanently lose access to your account and digital content. At this time, we do not have a secure way to verify accounts if you cannot access the email address you used to log in and cannot remember you password.
-Because of the wide variety of internet browser and computer systems, we cannot provide assistance if an issue is unique to your machine or software such as the PDF software, printer, etc. that you might be using.

Lantern Lodge Customer Service & Community Manager

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Due to inclement weather in the Puget Sound region, Paizo offices are closed February 4th, 2019. We will reopen again when it is safe for our employees to travel to work.

Thank you for your patience.

~sara marie

Lantern Lodge Customer Service & Community Manager

1 person marked this as a favorite.

On January 11, 2019 I sat down with Dan Tharp to talk PaizoCon on Pathfinder Friday #28 Who's Coming To PaizoCon 2019?

Our interview is on the Paizo Twitch Channel here: https://www.twitch.tv/videos/364417641
And YouTube here: https://www.youtube.com/watch?v=HDRttTBZVDw

I will be doing another stream on Twitch about the time the event's schedule is ready to go live on paizo.com.

Let me know here or at paizocon at paizo.com if you have any questions you'd like to address on a future pre-PaizoCon interview.

Lantern Lodge Customer Service & Community Manager

If you’d like a dedicated time and space and the opportunity for PaizoCon attendees to sign up for your event in advance, fill out the link below for each event you’d like to run. If you’d like to run the same event more than once, you can indicate in the notes. There are 22 fields to fill out that help me understand how best to include your event on the PaizoCon programing schedule. If you wish to review the questions before starting the survey, I’ve provided the questions below.

If you include your email address, the survey tool will email you your responses when you click the submit button. You should also be able to go back and edit your survey information after submission, though I would appreciate a heads up if you make significant changes to your event as I may begin scheduling submitted events prior to March 1. You are welcome to post in this thread or email me at paizocon at paizo.com with any questions about the venue, rooms, scheduling, content, running events on behalf of another company, etc.

The deadline for scheduled event submissions is March 1st, 2019.

Event Survey Link For Those Wishing to Run Events at PaizoCon 2019

PaizoCon 2019 Event Submission Questions
1. Professional/industry name (public) may be used as "Event Organizer" in one or more relevant PaizoCon event programing schedule tools if no company is entered in #2.

2. If you are running this event on behalf of or sponsored by a company or business, list that company or businesses name here (public, optional):

Edited to add:
3. Type of Event
-Game
-Live Play (Gaming event with room for an audience)
-Seminar/Panel
-Workshop
-Other

4. Event Title (Short & Descriptive):

5. Event Description (Max 500 characters). This should be a short description of your event. You will be able to add more information on any digital mediums of the event schedule by using an event discussion thread or comment section. **Your text may be shortened for copy fitting purposes.**

6. If the event is using a published adventure, is the author of the adventure running it? This does not include home-brewed material, only published adventures.

7. How much time will your event take (including set up and clean up: a standard game is recommended at 4 hours, seminars or panels at 1 hour and workshops 1-2 hours).

8. If you want to run your event in the evening or overnight between 6pm and 8am on Friday, Saturday or Sunday night/Monday morning, please indicate the day(s) and hours below:
(Friday and Sunday from 7pm-11:59pm may overlap a Pathfinder or Starfinder special event, Saturday from 7pm-10pm will overlap the PaizoCon Preview Banquet).

9. Do you have potential or known scheduling conflicts that affect your availability during PaizoCon hours, Friday at 8am to Monday at 2pm, such as transportation arrivals/departures, organized play GMing, childcare arrangements, etc? You do not need to list other events you are submitting.

10. Is this an Organized Play scenario or adventure? (use "other" for non-Paizo organized play or global campaign events).

11. Game or rules system & edition (where applicable)

12. Does this event need to be run before or after another event or at a specific time? Provide details here:

13. List GMs, panelists, etc, for program book and website event description. Use Industry/Professional names as applicable. Alphabetical by last name. This will appear along with event information and will be public. **By adding a name here, you acknowledge that you have received written consent from the named person which allows you to provide us with this data and informs them of how their data will be used.**

14. Paizo.com account email addresses of all GMs, panelists, etc including your own if you will be at the event. This allows us to add the event to convention schedules on paizo.com or a 3rd party event scheduling application. It is still your responsibility to communicate when and where an event has been scheduled with your fellow event leaders or panelists. **By adding email address(s) here, you acknowledge that you have received written consent from the owner of the email address which allows you to provide us with this data and informs them of how their data will be used.** (Private, is used to connect events to paizo.com account's PaizoCon schedules. Email addresses will not be made public):

15. Materials Needed by Event Attendees (List any required rulebooks under "Other")
-No materials are required for play or all required materials are provided.
-Writing Utensil.
-Dice.
-Miniature or Token for Character
-Other

16. Does this event require the use of a character?
-No.
-Yes, pregenerated characters will be provided and are required.
-Yes, players have the choice between an optional pregen character or bringing their own (list character creation guidelines below).
-Yes, players must bring their own character (list character creation guidelines and/or restrictions below)
-Yes, players will create characters as part of the event.

17. For characters that players bring, list character creation rules, restrictions or guidelines:

18. Event Complexity
-Not Applicable
-Easy: Most people can pick up the rules quickly and the rules are fairly simple. e.g. Candyland, Go Fish, X-Men Alert!, The Mind, Ticket to Ride
-Average: Prior experience may be helpful and the game requires some strategy. e.g. Pathfinder Beginner Box, low level Pathfinder & Starfinder Society Scenarios, Settlers of Catan, Munchkin,
-Complex: Prior experience is recommended as the rules are very complex and take time to learn. e.g. RPG adventures at high levels, Twilight Imperium, Gloomhaven

19. Recommended Age for Event (per our convention policy, minors must be under their parent or guardians supervision)
-All ages (including children) welcome.
-Under 13 years old, no adults without an accompanying child
-13+

20. Maximum Number of Attendees
Standard round gaming tables comfortably hold 6-8 players, conference style rectangles max 16 players. Workshops can be held in a seminar room (50-90 people) or in a smaller room (up to 25-30) If you have questions or concerns about the number of attendees or the event spaces, please email paizocon@paizo.com. If you event has a specific number of people needed, no more or less, please indicate this in your answer.

21. Does your event have AV needs?

22. Notes, Comments, Additional Information (not public):

Original Text::
Hey folks, I'm getting ready to put up the survey for event submissions. I'm just waiting for confirmation of the date I need to set the deadline for submission. I thought I'd give some advanced details on the questions so you can review see what they are and if you're feeling enthusiastic, start gathering your information.

If you see anything missing or that isn't clear, please let me know and I can correct it before pushing the event survey live. Do not reply to this thread with your event data or post your event data publicly on paizo.com. Use the survey tool when it is uploaded. If you have concerns about using the survey (I use Google's survey tool), please email me at paizocon at paizo.com so we can work out alternate arrangements.

Lantern Lodge Customer Service & Community Manager

From January 7-11, 2019, the Paizo warehouse will be conducting its annual inventory.
Due to this inventory, physical orders will not be processed for shipping during this week.

If you have something you need shipped prior to the week of January 7-11th, 2019, you should place your order as soon as possible. Note that some items coming from a distributor may take longer than the usual 1-7 business day "should ship from our warehouse" estimate.

The current estimate from our warehouse is that orders placed before 10am on January 4th should be able to ship out prior to the start of the inventory process. However, this is dependent on the number and complexity of order received.

Let us know if you have any questions or concerns.

Thanks,
Sara Marie

Lantern Lodge Customer Service & Community Manager

2 people marked this as a favorite.

Hey folks,

Just wanted to let you know, due to various reasons, customer service is down to me and Virginia today and will likely be light on coverage until after the new year. There may be more times than usual when we aren't able to answer the phone or get to all the emails or forum posts.

If you've sent me a email to my personal email address, those are may also be delayed as I am helping out in the CS inbox & forums more than usual.

Thanks,
Sara Marie

Lantern Lodge Customer Service & Community Manager

Customer service will be briefly closed from 12pm to 1:30pm. We will resume answering phone calls, emails and forums at about 1:30pm.

Thanks
Sara Marie

Lantern Lodge Customer Service & Community Manager

Pathfinder Society Roleplaying Guild November Scenarios:

-#10-08: What Prestige is Worth PDF
-#10-09: The Rasping Rebirth

Starfinder Society Roleplaying Guild November Scenarios:

-#1-26: Truth of the Seeker PDF
-#1-27: King Xeros of Star Azlant PDF

  • Digital Email Notification Date: Monday, November 26th

  • Digital Order Fulfilment & Payment Settlement Date: Wednesday, November 28th

  • Street Date for Pathfinder Society Scenarios: Wednesday, November 28th

  • Lantern Lodge Customer Service & Community Manager

    3 people marked this as a favorite.

    I'm taking the customer service team out to lunch to celebrate their hard work in getting the Customer Service Inbox down to ZERO emails on Friday. We've had a long summer of a pretty hefty backlog and this is definitely a special occasion.
    We should be back by about 3pm.

    Thanks,
    Sara Marie

    Lantern Lodge Customer Service & Community Manager

    We recently sent and email regarding the newest Pathfinder Battles miniatures set to all subscribers instead of just Pathfinder Battles subscribers. We apologize for the error and any confusion caused. You can check your subscriptions on your My Subscriptions page.

    Sincerely,
    Sara Marie

    Lantern Lodge Customer Service & Community Manager

    CS will be closed from 1pm to 3pm today.

    Thanks
    Sara

    Lantern Lodge Customer Service & Community Manager

    21 people marked this as a favorite.

    Customer Service will be closed today from 1pm-3pm as we celebrate Sharaya’s 4.5 years of excellent customer service and to wish her well as she departs Paizo for a new chapter in her career.

    Sharaya has been a delight to work with and I will sorely miss having her on the CS team at Paizo. However, I'm excited to see what new adventures she gets up to because I know she'll be doing great things.

    ~sara marie

    Lantern Lodge Customer Service & Community Manager

    3 people marked this as a favorite.

    Customer service will be closed from 11:30am-1pm today as I am taking the team out to welcome our newest member, Virginia!

    ~sara marie

    (PS: we are still accepting resumes and interviewing for more customer service people)

    Lantern Lodge Customer Service & Community Manager

    1 person marked this as a favorite.

    This thread is to provide updates on the order creation and fulfillment process for subscribers to the Pathfinder and Starfinder Society Roleplaying Guild Scenario Subscriptions.

    Pathfinder Society Roleplaying Guild July Scenarios:

    -#9–24: Beneath Unbroken Waves PDF

    -#9–25: Betrayal in the Bones PDF

    Starfinder Society Roleplaying Guild July Scenarios:

    -#1-18: The Blackmoon Survey PDF

    -#1-19: To Conquer the Dragon PDF

  • Digital Email Notification Date: July 23rd

  • Digital Order Fulfilment & Payment Settlement Date: July 25

  • Street Date for Pathfinder Society Scenarios: July 25

  • Lantern Lodge Customer Service & Community Manager

    2 people marked this as a favorite.

    Edit July 27th
    Playtest Preorder Convention Pick Up Update: The mechanism for Playtest Preorder pick up for Gen Con does not pre-charge for Playtest products. You will need to pay for your preorder at the show.

    At the show you will have copies reserved for you. You can pick up at either the Kiosk (using store credit or credit card) or the Main Booth (cash, store credit, credit card).

    We should be sending out an email early next week with information plus an optional barcode you can bring (printed out or on your smart phone) that helps look up your account efficiently.

    If you want to prepay for your order so you don't have to worry about it at the show, purchase a gift certificate in the amount of your playtest order and apply it to your account now.
    Your Choice Gift Certificate.

    *******

    The following information, including dates and expected products, is what we currently estimate and may change.
    To opt in for picking up your Subscription products at Gen Con 2018, you must visit your My Subscription page to select the Gen Con pick up option by Thursday, July 5th at 10:00am Thursday, July 12th at 10:00am.

    New Physical Product Releases in July (Gen Con August 2 Release)
    •Paizo Subscription Products•

    Pathfinder Products
    •Pathfinder Adventure Path: #132: The Six-Legend Soul (War for the Crown #6 of 6)*
    •Pathfinder Campaign Setting: —
    •Pathfinder Player Companion: Heroes from the Fringe Moved to August.
    •Pathfinder Maps: Flip-Mat: MultiPack Forest
    •Pathfinder Maps:Flip-Tiles: Dungeon Starter Set*
    •Pathfinder Maps:Flip-Tiles: Dungeon Perils Expansion*
    •Pathfinder Roleplaying Game: —
    •Pathfinder Pawns: —
    •Adventure Card Game: Ultimate Wilderness Add-On Deck*
    •Adventure Card Game Class Decks: —

    Starfinder Products
    •Starfinder Adventure Path: —
    •Starfinder Roleplaying Game: Starfinder Armory*
    •Starfinder Accessories: Dead Suns Pawn Collection*
    •Starfinder Maps: Flip-Mat: Asteroid*

    •Non-subscription Paizo Products•
    •Pathfinder Flip-Mat Classics: Watch Station
    •Pathfinder Bestiary 5 Pocket Edition
    •Pathfinder Ultimate Combat Pocket Edition
    •Pathfinder Playtest Hardcover
    •Pathfinder Playtest Softcover
    •Pathfinder Playtest Special Edition
    •Pathfinder Playtest Doomsday Dawn Adventure
    •Pathfinder Playtest Flip-Mat Multi-Pack

    •Subscription Product by other Publishers•
    •Comics: Spiral of Bones #4 *(releases in stores June 27th)
    •Battles: —
    •Miniatures:
    •Legends: —

    •Non-subscription Product by other Publishers•
    •Miniatures: —

    Products with a * are available to subscribers of those lines for convention pick up at Gen Con 2018. To opt in, visit your my subscription page until Thursday, July 5th at 10:00am Thursday, July 12th at 10:00am and choose the selection for pick up. You will not be charged shipping & handling for convention pick up, however Indiana sales tax will be added to your order.

    We will have Playtest products available for sale at Gen Con 2018. Opting in to pick up pre-ordered copies of playtest materials has already occurred, however if you need to adjust your Playtest Preorder please contact us as soon as possible and we will do our best to assist you.

    •Subscription Authorization (Order Spawning) Date: July 5th July 12th
    •Begin Shipping Estimate: July 9th July 16th July 18th
    •End Shipping Estimate: July 27th August 2nd
    •Street Date for Paizo Products: August 2nd

    •Playtest Payment Settlements July 9th July 10th July 11th At Gen Con when you pick up your preorder.

    Order advice:
    ↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
    ↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
    ↬If you have questions about your individual order or subscriptions, please start a new thread.

    Lantern Lodge Customer Service & Community Manager

    3 people marked this as a favorite.

    Hello paizo.com friends!

    I've been considering for a while changing our moderation behavior so that when we lock a thread, we add a [locked] to the thread title. Ideally this would make it more visible to folks reading the forums that a thread is already locked, rather than having someone read through a whole bunch of posts expecting to get in on the conversation and then find out that it has already been closed.

    If I recall correctly, the main reason something like this was never done in the past was a concern for drawing attention to threads that might be contentious, spurring dissension or encouraging the forum equivalent of rubbernecking where a problematic thread might otherwise have gone unnoticed.

    I am leaning towards adding a [Locked] tag to thread titles. I am considering if it would be a good idea to also do [Locked: In Review] or [Temporarily Locked].

    Thoughts?

    Lantern Lodge Customer Service & Community Manager

    1 person marked this as a favorite.

    We will be delaying the June auth as we have 3 outstanding issues that must be corrected first. In the meantime if you have not yet received your May order, let customer service know so we can poke it.

    The following information, including dates and expected products, is what we currently estimate and may change.

    New Physical Product Releases in June
    •Paizo Subscription Products•

    Pathfinder Products
    •Pathfinder Adventure Path: #131: The Reaper’s Right Hand (War for the Crown #5 of 6)
    •Pathfinder Campaign Setting: Distant Realms
    •Pathfinder Player Companion: —
    •Pathfinder Maps: Flip-Mat: Bigger Village
    •Pathfinder Roleplaying Game: Planar Adventures
    •Pathfinder Modules: —
    •Pathfinder Pawns: —
    •Adventure Card Game: Ultimate Equipment Add-On Deck
    •Adventure Card Game Class Decks: —

    Starfinder Products
    •Starfinder Adventure Path: Empire of Bones (Dead Suns #6 of 6)
    •Starfinder Roleplaying Game: —
    •Starfinder Accessories: —
    •Starfinder Maps: Flip-Mat: —

    •Non-subscription Paizo Products•
    •Pathfinder Flip-Mat Classics: Pub Crawl

    •Subscription Product by other Publishers•
    •Comics: —
    •Battles: —
    •Miniatures: Legends: —

    •Non-subscription Product by other Publishers•
    •Miniatures: —

    •Authorization (Order Spawning) Date: June 11th 12th- 13th
    •Begin Shipping Estimate: June 13th 14th or 15th
    •End Shipping Estimate: June 27th
    •Street Date for Paizo Products: June 27th

    Order advice:
    ↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
    ↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
    ↬If you have questions about your individual order or subscriptions, please start a new thread.

    Lantern Lodge Customer Service & Community Manager

    1 person marked this as a favorite.

    Hello people who submitted events for PaizoCon 2018: I'm seeking feedback regarding the PaizoCon 2018 Event submission form. If there was a way for me to word things more clearly, additional information that should be/not be on the form, etc. (Here's a link to the form: Copy of PaizoCon 2018 Event Submission. I'm not 100% sure if it is visible as I've turned off accepting responses).

    I'm not looking for feedback on timing, submission windows or lack of communication. I am well aware of the issues/potential solutions there.

    ~sara marie

    edit: I've made a copy of the form and linked that instead.

    Lantern Lodge Customer Service & Community Manager

    Due to a scheduling error, the PaizoCon 2018 Third-Party Pathfinder and Starfinder Workshop will be from 12pm-2pm on Sunday. We apologize for the inconvenience.

    Lantern Lodge Customer Service & Community Manager

    2 people marked this as a favorite.

    Erik Mona will again be hosting the PaizoCon Miniatures Trading After-Party from about 1pm-3pm in the hotel bar.

    Lantern Lodge Customer Service & Community Manager

    7 people marked this as a favorite.

    Gaming conventions are exciting times. With friends new and old to meet up with, new games to try, or seminars to learn at, it’s easy to burn out by pushing yourself too far too fast. Both you and your fellow convention goers will appreciate it if you take care of yourself. Here are some tips to help you and your fellow Paizo community have a fantastic convention:

    1. Wash your hands Stave off con crud by washing your hands after using the bathroom and before you eat. Con crud hits every year at every convention. Give yourself a +1 to your fort save by frequently washing your hands with hot water and soap.

    2. Eat. Not everyone has the same dietary needs, so make sure you take into consideration what you know about what your body needs. Plan for time in your schedule to procure and consume nutritional material. It's easy to think you can just skip or delay a meal or snack because you're gaming or need to rush to the next event, and while feeling a bit peckish might not hurt, skipping an entire meal can make it much harder to focus or induce hangriness.
    2a. Be considerate with bringing food to your gaming table. Don't put yourself in a situation where you might spill your beverages on people's maps, papers or electronic devices. If someone asks you to put away your food because of a food allergy, do not argue with them or ask prying questions.
    2b. Clean up trash when you are done with your gaming space.

    3. Sleep & Rest Breaks. Sleep deprivation can lead to mood, memory, concentration and immunity issues. Keep your spirits up and your body fighting off con crud by getting at least a few hours of shut eye each 24 hour cycle.

    4. Shower/Clean. We're going to be hosting around 800 people and sometimes the airflow isn't particularly robust enough to cope. Where one person might not be noticeable, the collective 800 people can get spaces rather pungent. Occasionally shower or wipe down to help curb this.

    5. Be Respectful of other attendees, employees, hotel staff. You can review our code of conduct here: http://paizo.com/paizocon/faq.
    There should always be a Paizo employee available in the Grand Ballroom (Organized Play room). If you do not immediately see a Paizo employee, you can ask the Org Play HQ to help you track them down. During store hours, you can also find employees in the PaizoCon store (Northwest Ballroom).

    What are your tips for a successful gaming convention?

    Lantern Lodge Customer Service & Community Manager

    1 person marked this as a favorite.

    Hey folks,
    Due to scheduling conflicts Kobold Press is no longer able to run the seminar "Horror in RPGs".

    Linda Zayas-Palmer from Paizo and Landon Winkler from Fat Goblin Games have stepped up to run this seminar instead.

    Thank you for understanding.

    ~sara

    Lantern Lodge Customer Service & Community Manager

    Hey folks,
    Due to scheduling conflicts Kobold Press is no longer able to run the seminar "What Makes a Great Dungeon".

    Ron Lundeen, Stephen Radney-Macfarland, Jason Tondro have stepped up to run this seminar instead.

    Thank you for understanding.

    ~sara

    Lantern Lodge Customer Service & Community Manager

    3 people marked this as a favorite.

    Several folks have asked to add events so that attendees can sign up on paizo.com. I'm looking over the schedule to see what we have. I'll unlock this thread tomorrow morning and post details of what tables are open to be reserved. Any games added at this point will be list online and not in the program booklet. Tickets will go into the packets for attendees that register and any tickets that are not taken will go on the extra ticket table. You do not have to take the whole time block.

    What you need to provide:
    Which time/table(s) you want.
    GM Name
    Starfinder/Pathfinder/ACG/other
    Title. If it’s an org play scenario format: #5–08: The Confirmation (For Levels 1–2)
    Number of Open Seats

    Friday:
    8am-1pm 5 Tables in Evergreen 1
    8am-1pm 5 Tables in Evergreen 2
    8am-1pm 2 tables in Cascade 11
    8am-1pm 1 tables in Cascade 12
    8am-1pm 2 tables in Cascade 12

    1pm-6pm 5 tables in Evergreen 1
    1pm-6pm 2 tables in Evergreen 2
    1pm-6pm 2 tables in Cascade 12

    6pm-?? 5 Tables in Evergreen 1
    6pm-?? 5 Tables in Evergreen 2
    6pm-?? 5 Individual Cascade Rooms
    6pm-?? 1 tables in Cascade 11
    6pm-?? 2 tables in Cascade 11
    6pm-?? 3 tables in Cascade 12

    Saturday:
    8am-1pm 4 Tables in Evergreen 2
    8am-1pm 2 tables in Cascade 11
    8am-1pm 2 tables in Cascade 12

    1pm-6pm 1 tables in Cascade 12
    1pm-6pm 1 tables in Cascade 12

    (Overlaps Banquet)
    6pm-?? 5 Tables in Evergreen 1
    6pm-?? 5 Tables in Evergreen 2
    6pm-?? 9 Individual Cascade Rooms
    6pm-?? 3 tables in Cascade 11
    6pm-?? 3 tables in Cascade 12

    Sunday:
    8am-1pm 4 Tables in Evergreen 1
    8am-1pm 5 Tables in Evergreen 2
    8am-1pm 3 tables in Cascade 11
    8am-1pm 2 tables in Cascade 12

    1pm-6pm 1 table in Cascade 12

    6pm-?? 6 Individual Cascade Rooms
    6pm-?? 5 Tables in Evergreen 1
    6pm-?? 5 Tables in Evergreen 2

    6pm-?? 3 tables in Cascade 11
    6pm-?? 3 tables in Cascade 12

    Monday:
    8am-2pm 9 Individual Cascade Rooms
    8am-2pm 2 tables in Cascade 11
    8am-2pm 3 tables in Cascade 12

    Open Gaming
    Friday-Sunday there are also 8 open gaming tables between Evergreen 3 & 4 which are available on a first come, first serve basis.

    Mid-Slot in the Grand Ballroom (Organized Play Room)
    Friday 1pm-6pm No Open Tables
    Saturday 1pm-5pm time 9 Open Tables
    Sunday 1pm-6pm time 1 Open Tables
    Sunday 1pm-6pm time 8 Open Tables

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