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Sara Marie

Sara Marie's page

Customer Service Manager. Pathfinder Society Member. 8,459 posts (8,707 including aliases). 2 reviews. 2 lists. 2 wishlists. 2 Pathfinder Society characters. 5 aliases.


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Paizo Employee Customer Service Manager

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sara marie: there are two outcomes here

gary: i pick the evil one

sara marie: you'll need to be more specific

Paizo Employee Customer Service Manager

7 people marked this as a favorite.
The Usual Suspect wrote:

I'm sorry Sara, but this is also the thread where we as the LGBT community come to talk about our problems. Unfortunately, right now that includes feeling sick or being terrified about the election results. I don't think we're so much talking politics and venting our fears in the one safe place we feel comfortable doing so.

We will of course do our best to remain civil about it.

Sorry, I didn't intend to imply you couldn't talk about politics in here. What I meant was that it isn't the place for people to come in and try to debate policies and speak in a manner that feels like its invalidating the feelings and worries of LGBT folks and their allies in this thread; which is what my read of the situation was when I was trying to get context for flagged posts. Please feel free to email community if you have additional concerns about this.

~Sara

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Folks, you can answer questions without repeatedly pointing out spelling or grammar issues. Not everyone here places the same value on spelling, nor does everyone on paizo.com have the same typing, writing or English language skill sets.

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

Please keep in mind that while Paizo Inc is based in Washington State in the USA, Pathfinder and other Paizo products are sold globally. We have people in our community and visitors from all over the world and our goal is to keep paizo.com and the Paizo Community a welcoming and friendly environment.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

The best kind of group meeting: it came with a pizza lunch!

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Looking to get the order creation party started soon.

Paizo Employee Customer Service Manager

11 people marked this as a favorite.

Hi folks, James and I have chatted about this AMA thread and we've decided to lock it for now.

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

This is just a quick reminder that this thread is called "The LGBT Gamer Community Thread." It is a thread where LGBT folks and allies can support each other within the gaming community. This is not a thread for debating politics.

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

Folks, upon review of the product we are taking it down and will be in contact with the publisher. While we appreciate the issue being brought to our attention so it can be corrected, if you come across a product you feel violates our compatibility license or may otherwise contain offensive or derogatory language, please let us know via consignments@paizo.com (cc customer.service@paizo.com).

I know sometimes its hard to understand why a word that's been in our cultural lexicon for what seems like forever with no protestation might be a slur or problematic or sometimes we need to avoid saying, but when the group of people that the word gets applied to says that yes, its an ethnic or racial slur, then yes, we need to stop using it.

thanks
sara marie

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

Just going to go ahead and lock this up for review on Monday. If you have a question, comment or concern about a product we have for sale on our site, please let customer.service@paizo.com and consignments@paizo.com know so we can review it, thanks.

Paizo Employee Customer Service Manager

11 people marked this as a favorite.

Redacted: why does the term human resources make me think of a big sausage grinder

Voice of HR: That's a great question. I prefer to chop people up rather than grind them.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

The wording of the options for off-schedule subscriptions are still a little clunky and I'm hoping to clarify the language and UI a bit. I think one of those things is that if the options are disabled because its your only subscription, then we should have ASAP as the option that appears selected or neither option selected.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Removed a post. The original poster is asking for help creating a character concept that is as least reliant on gear as possible. Name calling the GM is not an appropriate answer.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Politics is a topic that frequently has some very passionate posting from many different perspectives. I know that there are very strong opinions regarding the recent elections, however, our forums need to keep the conversation civil. In addition to treating one another with respect, keep political threads to a minimum (we do not need to continuously spawn new political threads), and if you feel someone is baiting or trying to incite arguments, flag it and move on. I am locking this thread.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Politics is a topic that frequently has some very passionate posting from many different perspectives. I know that there are very strong opinions regarding the recent elections, however, our forums need to keep the conversation civil. In addition to treating one another with respect, keep political threads to a minimum (we do not need to continuously spawn new political threads), and if you feel someone is baiting or trying to incite arguments, flag it and move on. I am locking this thread, "Trump And The Possible End of Western Civilization" is a baiting title. If you want to debate if this presidency means "Western Civilization is over" take it to PM or take it off paizo.com.

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

Moved to Off-Topic. Folks, politics can be a very heated issue. This election cycle has really been pronounced in its level of divisiveness. Baiting posts and replies (aka this whole thread) have been removed.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
DM Swan wrote:
Should I be worried about my order if I got my shipping Email last Thursday but still have no tracking info on Tuesday?

Nope, no need to worry yet. The warehouse is going strong getting orders shipped and out the door. Our estimated shipping window for Nov. Subs is November 14th (since Friday is a postal holiday we will be closed).

Thanks
Sara Marie

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

I added a new date field for Battles: Singles Sale Dates: November 23rd - December 31st.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Ed Reppert wrote:
Sara Marie wrote:
As we experienced in January, singles will be on sale starting November 23rd and will be available for a limited time. I know how important it is to many of you to get your Battles case as soon as possible so that you can figure out which singles you may want to order...

Some of us may choose to have the Battles sub ship with other subs. The last date for that is December 14th. That means the folks to whom you ship "early" will have three weeks to deplete the stock of singles. I strongly recommend that if it's at all possible, you ensure that those who don't get their case until Christmas (more or less) have time, and that you have stock, to get any singles they would like to get.

If you makes singles available on a "first come first served" basis, and tell us there's a limited supply, you're telling us that either we have to give up on getting any singles or we have to get this sub shipped on the early schedule, whether we want to or not.

Unfortunately how singles sales are handled is not something I am able to change, though I will most certainly pass this feedback along. This new system of singles sales was a very large factor in why we brought back the ability to ship licensed subscriptions outside of the regular Paizo monthly new release shipping, so that folks who would want to choose to ship them earlier can.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

The releasing of a new set also means that the case premium from the prior set will be available for purchase on its own (i.e. without also purchasing the Rusty Dragon case, which we sold out of)).

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Since the reintroduction of the Off-Schedule Subscription Shipping Options feature, I am trying to determine the best way to keep the monthly shipping thread from getting out of hand. I'm going to try splitting up stickied release threads based on release dates. If you have any comments or questions or suggestions, please let us know!

If you have chosen for your Battles Subscription to "Ship items from this subscription as they arrive in our warehouse." :

Battles Subscription Release in November
Pathfinder Battles: Deadly Foes

  • Authorization (Order Spawning) Date: (Monday) November 14th
  • Begin Shipping Estimate: (Thursday) November 17th
  • End Shipping Estimate: November 23rd
  • Street Date for Battles: November 23rd
  • Battles Singles Sale Dates: November 23rd - December 31st

If you have both monthly and off-schedule subscriptions, you can select what to do with any non-subscription items you put into your sidecart.
You can ship any non-subscription items with the earliest possible subscription shipment or with your subscriptions that have products releasing with the the monthly Paizo published new releases.
You can make this choice from your My Subscription page.
Remember, once we create a subscription order, if you still want to add items, make sure you choose to add items to the specific order that has been created.
Adding them to the sidecart after we have run our order creation process means they will wait until the next shipment based on your subscription settings.

As we experienced in January, singles will be on sale starting November 23rd and will be available for a limited time. I know how important it is to many of you to get your Battles case as soon as possible so that you can figure out which singles you may want to order more of. To help facilitate getting your order to you as quickly as possible, check over your My Subscriptions page your payment method, shipping options and address to ensure everything is set how you want it. Once we generate orders, check over your confirmation email and let us know as soon as possible if there is an issue.

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

If you want to continue to discuss the fluff linguistics tangent, you are welcome to do so in a new thread. Thanks!

Paizo Employee Customer Service Manager

5 people marked this as a favorite.
Lilith wrote:
Sara Marie wrote:
ashley: pie bar?! this sounds like a fantastic place.
There is a pie bar. It's in Ballard. It is delicious.

Capitol Hill, too. Clearly we need to test both.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

Removed a post. For a thread about the intersection of Rollplay & Roleplay in the gaming world, coming up with super offensive real world hypotheticals for comparison is a bit hyperbolic.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

While we appreciate the sentiment of wanting to make light-hearted posts, political posts at the expense of one political party or prominent figures of said party do not belong on paizo.com.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Removed a handful of posts and replies. Black Lives Matter is a serious topic and we are not comfortable with posts satirizing it.

Shaming other posters over their spelling and grammar is not welcome on paizo.com. Tangents into personal opinions on spelling and spell checking in forum posts would be best served by moving that conversation to a new thread.

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

I removed a post. Folks, new product announcements are exciting times. Passions can run high. Remember people's preferences vary and opinions on what makes good game content vary. We understand that some people will be very happy with this book and others will want to give it a pass. We expect this product hits a home run with many of you. Keep this product discussion thread respectful. If you'd like to debate the more philosophical questions of what this experiment might mean for Paizo Inc or the Pathfinder Roleplaying game, a new thread dedicated to those musings might be a better place than this specific product discussion thread (if you chose to do that, feel free to post a link to the thread in here for visibility).

Paizo Employee Customer Service Manager

2 people marked this as a favorite.
Sebastian wrote:
Approximately when will tickets go on sale?

We are hoping to get our Guests of Honor squared away soon and shortly thereafter put badges on sale with an announcement.

My personal goal is to have them go up in the month of November 2016.
I'll still be happy if they go up by December 31st, 2016.
They have to go live before May 1st, 2017.

Hope that helps!

Sara Marie

Paizo Employee Customer Service Manager

21 people marked this as a favorite.

ashley: pie bar?! this sounds like a fantastic place.

sharaya: oh. pie. god.

katina: Our father, who tart in heaven
hallowed be thy crust

sharaya: thy filling yum

sharaya: thy bake be done?

cosmo: On the fork as it is in my mouth.

katina: Give us this day our a la mode

ashley: And forgive us our carbohydrates

cosmo: As we forgive those who mince meat against us.
cosmo: And lead us not into bad Hostess

katina: but deliver us from Marie Callendars

Paizo Employee Customer Service Manager

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The auth/order creation is running and should be going over night. Will check in in the morning and let folks know if it finished.

Paizo Employee Customer Service Manager

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I understand that this is a person who stirred up a lot of drama and trouble in his lifetime, particularly for role-players and the RPG industry. At this time we do not feel it is necessary to have a thread on our website memorializing his death, as the conversation is likely to dissolve into a real negative, dark place.

That being said, I want to be clear that we do not want to stifle people sharing how Dark Dungeons and Chick Tracks affected them. If you are moved to create a new thread discussing your feelings and experiences related to this, you are welcome to, but keep celebrations of his death out of it.

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

I blame Cosmo for Brownie Brittle.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

I apologize for the confusion folks. It's kind of amazing what a missing click can do. Should be all patched up now. If anyone purchased it in the last couple hours while that was available, your Digital Asset was suspended and it will be unsuspended after we begin shipping to subscribers (estimated October 31st).

Paizo Employee Customer Service Manager

15 people marked this as a favorite.

I removed some posts and the replies to them. Its ok to address that you don't understand what a poster may be asking, but it is not ok to insult what you perceive their intelligence to be. We have a very diverse set of gamers that play Pathfinder, from all walks of life and from all levels of English language reading and writing skills. It is not ok to make personal insults on our messageboards.

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

I have removed some posts & replies. Folks, I understand there was some back and forth debate about language and definitions, but now that John has posted his thoughts about what may be made legal for this issue, its time to drop the conflict and move on to discussing the proposed solution.

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

chris: this battle station will be... more operational

Paizo Employee Customer Service Manager

3 people marked this as a favorite.
AlgaeNymph wrote:
(Could someone delete the above two posts please? I don't like having my mistakes displayed for the whole world to see just because I misclicked.)

Removed double posts. As a heads up, you can just flag a post as double or email community@paizo.com to request assistance.

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

In trying to review this thread it feels like it has become kind of a pile-on. I'm going to go ahead and lock it with a quote I think might be relevant.

"The rules in this book are here to help you breathe life into your characters and the world they explore. While they are designed to make your game easy and exciting, you might find that some of them do not suit the style of play that your gaming group enjoys. Remember that these rules are yours. You can change them to fit your needs. Most Game Masters have a number of “house rules” that they use in their games. The Game Master and players should always discuss any rules changes to make sure that everyone understands how the game will be played. Although the Game Master is the final arbiter of the rules, the Pathfinder RPG is a shared experience, and all of the players should contribute their thoughts when the rules are in doubt." pg 9, Pathfinder Roleplaying Game Core Rulebook.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.
Alexander Augunas wrote:
Actually, since Paizo is in Seattle, they're closed for Indegenous Peoples' Day.

(Technically we are not *in* Seattle, but yes, Indigenous People's Day):

Here's an article from 2014 on this subject:
NPR: Seattle Swaps Columbus Day for Indigenous Peoples Day.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Paizo closes for all postal holidays, plus a couple extra (Friday after Thanksgiving and usually 2 days off for Christmas).

The only postal holiday employees do not receive off is Memorial Day as we are at PaizoCon.

Paizo Employee Customer Service Manager

12 people marked this as a favorite.

Folks, locking this until Tuesday when we can be in the office to help untangle this.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

For subscribers with subscriptions to our licensed product lines, we have brought back the ability to ship those subscriptions as soon as possible if they release off of the Paizo release schedule.
This currently includes: Pathfinder Comics, Tales, & Battles Miniatures (Legends, while licensed, is currently expected to continue releasing concurrently with the Paizo monthly release schedule).

If you have both monthly and off-schedule subscriptions, you can select what to do with any non-subscription items you put into your sidecart as well.

To access these features, visit your My Subscriptions page.

  • The selection to ship licensed subscriptions as soon as possible is on a per subscription basis. Access this feature by scrolling to the list of your subscriptions at the bottom of the page and making the appropriate selection. Choose either: "Ship items from this subscription as they arrive in our warehouse." or "Ship items from this subscription once a month." We have defaulted to shipping with the monthly Paizo Subscription.
  • The option to choose how items in your sidecart behave is called "Combined Shipping Options" and found just below Shipping Method for Subscriptions. You can choose to hold sidecarted items for the monthly shipment or the earliest possible subscription shipment. (The option to to ship available sidecart items immediately without waiting for any subscription is currently accessible from your My Account page)

While the concept of shipping off-schedule subscriptions is one we have done previously, bringing this feature back has resulted in new code. If you have any issues with your subscriptions, contact customer service as soon as possible so we can resolve the issue.

While licensed products may release off-schedule from Paizo's monthly release, it is not always the case. Choosing the option to ship as soon as possible simply means that if a product is releasing outside of our release schedule we will ship it to you as soon as possible.

Our first license product to be shipping off of the Paizo monthly release will be the upcoming Comics volume Worldscape #1. Releasing in store October 19th. More information on the shipping updates for that will be coming soon!

Let me know if you have any questions, comments or concerns about this change. If you have questions about an individual order, please email, call or start a new customer service thread.

Thanks!
Sara Marie

Paizo Employee Customer Service Manager

17 people marked this as a favorite.

Christopher: Hypothetically, if one were to wander into the [redacted] area, one might come across an unguarded box of cookies in the breakroom.
Katina: Hmmmm that sounds like what someone would say if they were trying to lure people into the [redacted] area for a trap
Katina: Are the cookies underneath a little cardboard box being propped up by a stick with some string attached?
Christopher: You'll have to crawl inside to find out.

Paizo Employee Customer Service Manager

8 people marked this as a favorite.

robot chris: wow
robot chris: that's EVUL

...

robot chris: I love it

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

katina: how DARE YOU, cabbage fingers!

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Here is the link to the deluxe edition:

http://paizo.com/products/btpy9p1g?Pathfinder-Adventure-Path-Curse-of-the-C rimson-Throne-Limited-Edition

We're sending out emails about it now to relevant groups.

Paizo Employee Customer Service Manager

8 people marked this as a favorite.

katina: You kind of have to say it in an old prospector's voice for it to make sense.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Zaister wrote:
For those who have preordered the Curse of the Crimson Throne hardcover, will we get the opportunity to upgrade our order to the deluxe version? There's only a few days left before order spawning.

We're hoping to have the product page up for the Deluxe CotCT limited edition later this afternoon. If you already have the hardcover edition on preorder, you will want to go ahead and preorder the Limited Edition ASAP and then request customer service cancel the first order. Putting something like "Upgrade/Cancel Curse of the Crimson Throne" in the subject line would be helpful so we can make sure those are all cancelled before we create subscription orders and auth on Thursday.

Thanks
Sara Marie

Paizo Employee Customer Service Manager

13 people marked this as a favorite.

sharaya: AHHHHHHHh
sharaya: I NEED ALL OF THESE
chris: somewhere, Liz’s ears tingled, a disturbance in the force...
chris: a wallet..
chris: crying out
sharaya: the sound of many wallets crying out at once

katina: she just cackled at home and she’s not quite sure why

Paizo Employee Customer Service Manager

9 people marked this as a favorite.
Ross Byers wrote:
James Jacobs wrote:
Cole Deschain wrote:
James Jacobs wrote:
Pastries are more of a halfling delicacy. Elves can kick ass, of course, as pastry chefs, but it's not a type of food they're traditionally known for.
What are elves known for, kitchenwise? Salads? Wines?
Wine for sure. Probably savory breads? Fruit-based deserts and meals? Dunno off the top of my head honestly.

And now I want to watch The Great Golarion Baking Show.

Wait. That's not a question.
?

The question is: James, when are we getting The Great Golarion Baking Show?

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