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Sara Marie

Sara Marie's page

Customer Service Manager. Pathfinder Tales Subscriber. Pathfinder Society Member. 7,762 posts (8,003 including aliases). 3 reviews. 2 lists. 4 wishlists. 2 Pathfinder Society characters. 4 aliases.


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Paizo Employee Customer Service Manager

11 people marked this as a favorite.

sara marie: ...hmm so if Liz’s brownies are dense and rich and made with sin...

sara marie: ...and her coffee is a dark dark black hole (also dense and rich and apparently made with sin)...

gary: do not dunk the brownie

sara marie: ...if you have a brownie with a cup of her coffee...

gary: do. not. dunk. the. brownie.

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

gary: it wasn't liz's dark dark black hole of blackness coffee was it?

gary: because i think you need a waiver for that

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

katina: you just can’t stay mad at that cute deathray

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

katina: and then i realized that there were 5 million baristas probably just in Redmond alone

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

katina: Gary: I’m pre-emptively putting you in charge of the Paizo haunted house, if it ever happens
katina: i don’t have that authority, and it doesn’t exist yet, but you’ve got the skills and the passion for scaring pesky kids

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

katina: It's like Operation, but with a shovel!

liz: Let me get my chainsaw!

sharaya: all I’ve got are some pruning shears

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

Ive removed some more posts and replies. Remember, not everyone has the same play style and that's okay! Just because your way is right for you, does not make their way wrong for them. Be civil when you disagree with someone's post and remember to debate the subject, not fight with other community members.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

We did one earlier this afternoon. Not sure an exact time for when it finished though. Good luck!

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

cort: Blessed is the bringer of chocolate, long may she reign.

Paizo Employee Customer Service Manager

8 people marked this as a favorite.

katina: What is this feeling, so sudden and new
I felt the moment I thought about food
My tummy's grumbly
My head is reeling
I'm getting grumpy
What is this feeling?
Fervid as a flame, does it have a name?
Yessssss (yesssss)

Hangry! OMG i'm getting hangry!
For some food
and drinks
and candy!
Let's just say - I"ll eat it all!
Every little bite however small
Would make me feel a lot less "**** it all"

Paizo Employee Customer Service Manager

23 people marked this as a favorite.

We did cull yesterday at around 1:40 pm PST.

Spoiler:

To be frank for a moment; while I understand the enthusiasm and desire to follow your item as it moves through voting, and I empathize with the stress and excitement of entering the competition, if you find yourself in full-fledged panic mode over this, I would recommend you take a moment to move away from your computer, possibly get outside or watch some TV, read a book, etc to take your mind off of this a bit. The best case scenario is that you advance to the next round, at which point, you may not want to have been on heightened alert and stress levels for several days beforehand. The worst case scenario is that you don't advance at which point, and no amount of stress will change that. I guess my point is, go easy on yourselves. Good Luck!

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Wei Ji the Learner wrote:
Also, this is in Washington State, right? Will I need to bring extra allergy pills or something to deal with potential 'smoke' issues? I don't handle that sort of recreational item very well?

The smoke problems we have right now are actually from the forest fires currently torching (mostly) the Eastern half of the state. Ideally in May that should not be an issue as its the summer heat and dryness that spawns those.

Oh. Oh wait. *That* kind of smoke...

Should not be a problem. There is no legal place in/at the convention space/hotel to smoke marijuana. Despite some of the joke memes you see floating around the internet, Washington is not under any sort of constant blanket of marijuana smoke haziness (we're just frequently naturally overcast). State law is that you cannot smoke or consume marijuana or marijuana products in public and its state law that you cannot smoke at all within 25ft of a public building's door, window or air intake.

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

Liz: Has anyone told you you're a terrible person?

me: >:)

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

So, if we give y'all a schedule of the culls, then there's a high chance that a bunch of people will stop voting until after the culls. But if people do that, we won't have enough votes to properly cull the entries. So, the more people we have voting and the more votes cast the more timely and accurate we can be with paring the entries down. Go tell your friends to come and vote!

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

We currently have licensed partners in the following languages:

French (Black Book Editions)
German (Ulisses Spiele)
Italian (Giochi Uniti)
Portuguese (Devir)
Spanish (Devir)

Interested parties seeking a translation license can contact our licensing coordinator, Mike Kenway.

Thanks
Sara Marie

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

robot chris: there are not enough scrubbing bubbles for this conversation

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

The Pathfinder Advantage takes off 15% of the suggested retail price and the 10% takes off of that price. Additionally the combat pad is in preorder status so the discount will not apply to that one.

thanks
sara marie

Paizo Employee Customer Service Manager

10 people marked this as a favorite.

cosmo: Urge.. to post in Overheard… overwhelming… MUST… RESIST…

katina: Wait, we’re supposed to resist that urge?!

cosmo: we are when we want to post [redacted].

Paizo Employee Customer Service Manager

2 people marked this as a favorite.
The Minis Maniac wrote:

I know you said you had no control over the shipping method. But I got my shipping notice last night :)

In case it was someone on your end and not a coincidence thank you so much. You have no idea how much it means. As I will be spending my birthday alone in a foreign country and my spouse will have just have left for 4 months for field work. Even it arrives close to my birthday it will really cheer me up.

Yay! Praise be to Desna, goddess of luck and travel! May your package arrive safely and swiftly.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Marvin Ghey wrote:
I placed an order earlier today, before this went up, I guess; is there any way retroactively to get in on the discount?

I've had to noodle around a bit with your order to get this to work, but ultimately you've now got 10% off of the qualifying items on that order. Let customer service know via email if you have any questions.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Agradeleous wrote:
My subscription class deck of Paladin didn't get created or shipped for whatever reason. Would someome please look into this issue for me? Thank you.

In order to fix things I ended up moving the class deck and the adventure deck to a separate order. The totals for shipping for the item that already shipped plus these two have not gone above what you should have paid for this order had everything gone according to plan ($12.01).

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
The Minis Maniac wrote:
Hey Sara Marie. Is there anyway you can let the warehouse staff know that my birthday is on the 31st and my birthday gift is on that order :P

Unfortunately the warehouse isn't able to pick out single orders to ship at a different priority level.

I will ask CS to cross their fingers and toes for you that it ships soon. Happy Birthday!

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

redacted: well MAYBE if you stopped being distracted by work you could pay more attention to jokes

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

redacted: it's rule 34, subsection b (which no one ever gets to because they all stop at subsection a)

Paizo Employee Customer Service Manager

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sara marie: i kind of want a cursed pocket of holding
sara marie: where you have %die chance of two items merging
sara marie: like you put a flask of owls wisdom and bark skin in and if you roll like, 10% chance of getting a owl token instead of either of the other items

katina: or a flask full of literal owls

sara marie: OMG THAT WOULD BE SO CUTE; bee sized owls!

katina: i would have tiny owlery

sara marie: and send tiny hogwarts letters?

katina: Well, duh!
katina: What is the point of having owls if you’re not going to send hogwarts letters?!
...
katina: omg... bee sized owls could live in lego version of hogwarts

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

katina: um, how did i not notice how awesome Alahazra is? the pic of her on the back of Unchained is her burning a wanted poster for herself that ways ‘WANTED FOR ARSON”

sara marie: and Feiya takes the heat for being a pyromaniac sheesh

katina: hah
katina: takes the heat
katina: i see what you did there

sara marie: that pun was burning a hole in my pun-pocket

katina: i think i need a pun pocket
katina: or maybe a pun bag of holding
katina: pocket gonna be too small
katina: especially in women’s jeans

sara marie: pocket of holding
sara marie: where you can only put tiny things in it
sara marie: but you can put as many tiny things in it as you want

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

I blame Cosmo for this thread: http://paizo.com/threads/rzs2stw9?Aches-and-Pains-Complaint-Thread-I-guess.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Let's get this party started.


1 person marked this as a favorite.
Archpaladin Zousha wrote:
How was your stint as Baba Yaga's White Rider?

Like riding a rollercoaster. Its exhilarating and yet you kind of just want to puke. Also there's lots of screaming.

Archpaladin Zousha wrote:
How'd you, Valeros and Imrijka get out of your century of service to her early?

Some secrets are best left untold for everyone's safety.

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

In celebration of an excellent job being home base support staff (and doing a seriously awesome job at it) during Gen Con 2015, the customer service team will be having a celebratory lunch from 1pm-2pm PST today. This means we will not be answering the main phone line during that time. We will be back at 2pm to take your calls and help with all your customer service needs.

Thanks,
Sara Marie Customer

PS: My team of Diego, Katina and Sharaya were here working East Coast hours over the Saturday and Sunday of Gen Con to help support the cash registers. They are a huge part of why 2015 ran so smoothly for us and were amazing at answering account questions and fixing things that cropped up both in Indy and here at the office. I am super proud of them!

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

redacted 1: We can't all be Hollywood Blvd hookers in the late 90's.

redacted 2: Not for lack of trying!

Paizo Employee Customer Service Manager

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re: inner sea races
gary: didn't that book come out awhile ago?

sara marie: that was inner sea world guide
sara marie: this is the book about races of the inner sea
sara marie: the infamous Absalom 5k for example
sara marie: and of course the Mwangi Marathon
sara marie: do not discount the Iobaria Half Marathon & 10k

liz: What about the Darklands Death Run 2000?

sara marie: they did that once and for legal reasons we do not publish information about it

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
knightnday wrote:
Sara Marie wrote:
We have a significant amount of customers who only purchase occasionally from us, or sometimes just once for a gift or a paizo.com exclusive they can't get at a FLGS. Our community and customer base is much, much larger than the number of people that post on paizo.com and as Gary said earlier, implementing any number of things that makes account creation or log-in (which is already too much of a barrier for some folks) harder is something we need to be extremely cautious about. I'm reminded of this every Gen Con when a large chunk of the people visiting our booth have never visited or heard of paizo.com.

My only comment here, other than being glad that you guys are working on it, is that in 2015 I find it incredulous that account creation and/or logging in is a barrier for some users. Everything I do on the internet in some way requires you to do this sort of thing. In this day and age, that's like saying that tying your shoes is too much effort -- but then, we wouldn't have velcro shoes I guess.

Not saying it isn't true, mind you, just amazed where the bar is.

There is a vast portion of the population (including in the USA) who are completely unconnected to the digital world and for whom it is not just inconvenient but incredibly difficult to get access to the internet. I've posted about this before if you are curious: http://paizo.com/threads/rzs2q43n?Direct-PDF-Downloads#17.

Paizo Employee Customer Service Manager

14 people marked this as a favorite.

sara marie: um. i think CS is collectively going to hell for finding [redacted] is our favorite

katina: Hell is gonna have some awesome customer service

katina: wait, if we’re in hell, does that mean we still have to provide GOOD customer service?

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

robot chris: oh
robot chris: oh dear
...
robot chris: that sounds delightful

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

Folks, at this time we do not feel it is necessary to revive this topic.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

gary: now that's what i call a precision instrument of finely tuned destruction

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

Spammers are a community problem and one that should be fought as a common enemy, not something where forum users create opportunities to argue or be negative to one another. I have removed some posts and replies to removed posts, please remember to do your part in keeping paizo.com a fun and friendly place for everyone. If you posted something that was removed and would like the text to revise and repost, please email us at community@paizo.com.

Paizo Employee Customer Service Manager

8 people marked this as a favorite.

We have a significant amount of customers who only purchase occasionally from us, or sometimes just once for a gift or a paizo.com exclusive they can't get at a FLGS. Our community and customer base is much, much larger than the number of people that post on paizo.com and as Gary said earlier, implementing any number of things that makes account creation or log-in (which is already too much of a barrier for some folks) harder is something we need to be extremely cautious about. I'm reminded of this every Gen Con when a large chunk of the people visiting our booth have never visited or heard of paizo.com.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

gary: crrrraaazckckckckckckckck you hear that? that's the sound of ozone crackling as the laser subsides
...
gary: pew pew pew there it goes again
gary: this may be my favorite toy evar

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

katina: but i have gained another adorable minion for my ARMY OF CUTENESS

Paizo Employee Customer Service Manager

25 people marked this as a favorite.

gary: please do not tell me what a cheese cave really is
gary: for i have a picture in my head and it is wonderful

gary: "over here, if we turn out all the lights you can see how the nacho flows actually glow a bit in the dark. this is due to the natural jalapeño deposits"

gary: "please sir, stop eating the stalagmites"

gary: "it's an under appreciated part of history most places, but here we take real pride in the fact that we've got the only continually operating cheese mine around"

gary: "back here, you can see, well, you can smell, some of the caverns that got blocked off in the great limberger explosion of '26"

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Hawkmoon269 wrote:
Cat-thulhu wrote:
Shadram does your order have extra things above and beyond the normal subs? I've found mine seem to ship later when I have added more to the standard sub, note that seem to, since I don;t really have any evidence.
The reason for that is pattern is this: Paizo uses a two pronged approach to shipping. One of the prongs is "batch" shipping. This part is comprised of orders that are similar. When there are a significant enough number of orders that are all the same, they can put those orders in a stack and warehouse employees can work quickly through that stack without as much double checking. For example: Orders that are just the adventure path. The person packing those order can just grab the adventure path, throw it and the invoice in the box and send it down the line. Likewise, orders that are just the card game. Throw the game in the box and send it one. They don't need to stop and look at every order because they are all the same. I don't know how large a group has to be for it to be worth doing them in batch, but I'd imagine there are enough combinations of most subscriptions (like adventure path plus card game or even Superscriber) that if you are just getting subscription items, you are likely to be in the batch set.

So close with this Hawkmoon, but we don't put packing slips in the batch shipped ones. ;)

Paizo Employee Customer Service Manager

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liz: …Profound thoughts from Cosmo before noon?
liz: What a world, what a world!

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

redacted: you know what they say..

redacted: anything can happen over [redacted] when [redacted]'s here

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

ashley: i have a feeling [redacted] will end up very confused, but with ice cream

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