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Sara Marie

Sara Marie's page

Customer Service Manager. Pathfinder Society Member. 7,388 posts (7,620 including aliases). 3 reviews. 2 lists. 4 wishlists. 2 Pathfinder Society characters. 4 aliases.


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Paizo Employee Customer Service Manager

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katina: i hope you know that i read the “[redacted]” in the tune of the Power Rangers theme song

sara marie: i hope you know that i wrote “[redacted]” to the tune of the power rangers theme song

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

May 2015 will have an subscription pick up opt-in for subscribers who wish to pick up their subscription May releases at PaizoCon 2015 (May 22-25th). Stay tuned for more details.

New Releases in May

  • Paizo Subscription Products
    Adventure Path #93: Forge of the Giant God
    Campaign Setting: Andoran, Birthplace of Freedom
    Player Companion: Cohorts & Companions
    Maps: Flip-Mat: Warship
    Cards: Pathfinder Society Face Cards
    Roleplaying Game: —
    Modules: —
    Tales: Forge of Ashes
    Pawns: —
    Adventure Card Game: Wrath of the Righteous Base Set, Character Add-On Deck & associated promotional cards

  • Subscription Product by other Publishers
    Comics: TBD
    Battles Miniatures: —

  • Authorization (Order Spawning) Date: May 7th
  • Begin Shipping Estimate: May 11th
  • End Shipping Estimate: May 22
  • Street Date for Paizo Products: May 27th

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

Paizo Employee Customer Service Manager

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Even in situations where a hotel or space offers free wifi, I've personally found that during conventions its nearly impossible to get a stable connection with so many other people's devices trying to also hop on. Generally, if I can access it, its a perk, but I try to never rely on it.

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

[redacted]:

let it go
let it gooooo
be one wiht the inbox, ohhhh
here you stand
in the florecent li--ight
let the emails rage on
the boards never bothered me anyway

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

We have short 20 minute walk-up PF RPG delves going on for most of each day and historically, seminars usually have extra seats open. There's also a board where we put unsigned-up-for-event tickets and people can leave tickets that they decide they won't be able to attend. Anyone can grab a ticket for an event off of there. Also, you can also check in with a GM to see if a ticketed player hasn't arrived at the start of the game. Its up the GM how long they want to wait or if they want to accept new players. Be open to trying new games or replaying old adventures, there's an atmosphere at conventions that can make even adventures you've already played a lot of fun, but so much of that convention atmosphere is what attendees themselves bring.

Pick up games also happen, but because I'm working during the con, I don't have much experience with those other than always making sure we've got open tables for people to use. During the 1p-6p time on all 3 days, the OP room (grand ballroom) will have a ton of open tables and there should be space in Evergreen 1 or 2 during the other slots.

Keep in mind, this is the first year we've done 4 days and left the 1p-6p time slot "open" where there is no PFS going on. It may mean seminars/games are a bit more crowded during that time. My suggestion would be that if something catches your eye on the event list, enter the lottery for it. You can always trade or give it away once we run the lottery.

On Monday, the event schedule is pretty light, but its the last day of the convention and you'll find lots of people are hanging around, making connections and chatting. 6 years ago at PaizoCon 2009, I sat and chatted with Cosmo, and some other employees. I had no idea that a few months later they would be looking for a CS rep and the rest is history :)

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
RyanH wrote:

I AM bummed that the specials are now lottery (they used to be events that anyone can schedule) ... as that means if I want to do them, that's pretty much what I'll get. So, it's now a pick of special vs cool Paizo personality event.

After discussing this a bit internally, Robot Chris and I think its best to remove it from the lottery and allow it to be open registration.

Paizo Employee Customer Service Manager

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Due some pre-paizocon scheduling interference we've had to cancel this event. Cosmo has promised to run lots of Delves for me instead.

Paizo Employee Customer Service Manager

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redacted: mainly I want to hammer them into a logistical compliance

redacted: ... politely

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

As soon as the tech team is able to turn that off, I'll be going through the people that managed to sign up for events and booting them so it doesn't affect their lottery results.

I can see there are quite a few people that have hopped on the PFS/non-lottery train while this has been up. if any of you see this can you please remove yourself from the event, it will save me a lot of time.

Thanks!

Paizo Employee Customer Service Manager

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"Starting"?

Paizo Employee Customer Service Manager

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Nope, if all goes well lottery should be up tomorrow. I'm in the process of entering events. Instead of entering them and then making them all live, I am making them live as I go.

Paizo Employee Customer Service Manager

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Sara Marie wrote:
the Haunted Jester wrote:
Any chance of this happening this PaizoCon?

Probably not.

(Not a no, but probably not a yes).

I guess I was wrong ;)

Celebrity Gaming, Session One — With Nick Logue

Celebrity Gaming, Session Two — With Greg Vaughn

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

I've got 5 more events for Friday and Katina has been helping enter events from Monday. Still lots more to be added for Saturday and Sunday. Off to lunch!

Paizo Employee Customer Service Manager

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Auriea wrote:
I am currently drooling over the list, and it doesn't look finished.......

Not even close. I've got Friday's games entered and I have about 18 more seminars. Unfortunately I need to call it a night, but I'll be back in bright and early to enter more! I've also have an assistant tomorrow as well to make it go faster.

Paizo Employee Customer Service Manager

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Christopher Anthony wrote:
Lissa "The Anvil" Guillet, everybody.

You mean an Advanced Weaponized Anvil.

(I may have shown her a new combat maneuver).

Paizo Employee Customer Service Manager

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IDK I'm reading all the events as I enter them in silly voices. Its pretty fun. Or at least that's what I keep telling myself.

Paizo Employee Customer Service Manager

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Cort Odekirk wrote:
...shifts his hammer restlessly.....

If you're bored you should help me enter PaizoCon events.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Vic Wertz wrote:
Kennesty wrote:
Andrew Betts wrote:

They've said in the past that the computer calculates what will be the most efficient order to that similar orders are all done at once. I've noticed most people that have said they had their PDFs were RPG only subscribers. And then recently one of them was RPG/AP Subscriber which is the same as me. Also if you added things to ship with your subscription its going to push you farther down the list because the order is more unique.

Now I don't work for Paizo but this is the way I've interpreted what has been said in the past.

I think that may be correct, but they also may do it regionally (US before doing Canada as it would explain why I didn't get mine with the RPG Subscriber's only.)
It is so complicated as to be essentially unpredictable to those looking in. (I will say that alphabetization has no part in it, though!)

We also try to not penalize people for adding sidecart items since we do not want to discourage adding stuff to orders.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Brian from Reaper will be at PaizoCon. If you haven't met Brian before, he's very nice and is very approachable. I'm looking forward to having the Reaper Paint and Take again as so many people really enjoy it.

Paizo Employee Customer Service Manager

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robot chris: so it occurs to me

robot chris: that it is completely plausible that Voldemort was into disco

robot chris: given the timeline of the books

Paizo Employee Customer Service Manager

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diego: Oh. Fort, you mentioned you guys would be able to look into the account for person [redacted] today. If you get a chance to, will you let me know what you guys discover?
diego: Cort*

christopher: We should all start calling him Cortitude now. It's got a nice ring to it.

gary: I FAILED MY CORT SAVE

christopher: That's how you get cards, Gary

gary: hmm... we may also need will chase cards

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

cort: something even worse than cookie necromancy. I'm impressed, disturbed, but impressed.

Paizo Employee Customer Service Manager

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redacted: explaining why Liz and I are awesome is easy

Paizo Employee Customer Service Manager

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I finished up the draft of the schedule Friday afternoon. Jeff and Erik are reviewing it o make sure things look good. I need to then enter events from my schedule onto Paizo.com. I don't think all the pieces are going to be in place this week, so I am shooting for sometime next week. As Chris said, we will plaster it all over paizo.com, facebook, twitter, email, etc when its ready for lottery selections.

Paizo Employee Customer Service Manager

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I believe we have confirmed with Reaper that they will have a Paint 'n Take again this year.

We also have one painting workshop 'Basing Miniatures" on the schedule as well.

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

Please do not bring forum drama from else where into other threads.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

gary: equivalent of terraforming washington to be oregon rather than moving to oregon

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

cosmo: PHASE ONE: COMPLETE.

Paizo Employee Customer Service Manager

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cosmo: so my honest-to-god hope is that [redacted]

robot chris: that’s... delightfully evil

Paizo Employee Customer Service Manager

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robot chris: why can’t we have rockets and [stuff]

Paizo Employee Customer Service Manager

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liz: Because then I can get all medieval

Paizo Employee Customer Service Manager

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robot chris: [redacted] might be out of scope
robot chris: but I’m into the whole burning thing
robot chris: I vote yes for burning

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

I don't get to do the fancy upcoming new product release teaser blogs so I have to milk this for all its worth.

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

I have just viewed and approved the finished version of something for event pages that has been "in the queue" for over 3 years. I'm so excited for you all to see it when events go live!

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

christopher: I'd also like to be included in the rum soaking

Paizo Employee Customer Service Dire Care Bear Manager

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robot chris: I defer to my previous point: Raisins are grapes that gave up.

Paizo Employee Customer Service Dire Care Bear Manager

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Welcome to Paizo from the Customer Service Neutral Zone!

Paizo Employee Customer Service Dire Care Bear Manager

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Just wanted to give a quick update on where we are at with the schedule of events. I've tallied up all the submissions from Paizo employees and other companies and community members and we're looking at 176 events ranging from seminars, workshops, games and "other". This does not include Pathfinder Society RPG or ACG.

My goal is to have the event lottery up early or mid-April.

How the lottery selection works:
We will be blogging and emailing when we have the Event schedule ready for lottery choices. Anyone who has a 4 day badge will be able to rank lottery events on how much they would like to attend an event. Once the timeframe for selection is up, we'll run the lottery which randomizes things and gives everyone who has made selection preferences a fair shot at getting into the high profile and/or limited seating events. Once that has happened, we open up event registration to everyone and folks can add remove and trade events. Shortly before the show we'll close down online event registration so we can print event tickets and assemble attendees packets. (Any open seats at events will go onto a corkboard that anyone can take or leave extra tickets from).

Buddies:
If an attendee wants to register for events in the Event Lottery, they will need to have a PaizoCon 4-Day Badge on their own account (these can be transferred from your My E-Tickets page). The Event Lottery has a buddy system for up to 2 people to be linked up for events they select. The Event Lottery buddy system doesn't allow for groups larger than 2 to sign up together (this is a policy that we have in place because of the demand for some of the seats in higher profile lottery events). However, event trading occurs after the lottery is run if the third person is looking for an open seat. It's also possible that there may be an open seat if not enough people signed up for an event.

Kids Badges are not eligible for the Event Lottery process as they are meant for younger individuals who would not be doing as many games/events but are still interested in taking part in the convention. If a younger attendee is looking for a full convention schedule, they should purchase a full 4 day badge. Kids Badges can sign up to events when open registration begins if their badge has been transferred to an individual's account. There is no buddy system for open registration. There are some evens specifically targeted at kids which are left out of the lottery system specifically to make sure kids have the opportunity to sign up.

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

liz: I can bedazzle my mule later.

Paizo Employee Customer Service Dire Care Bear Manager

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redacted: But I guess spite isn’t really supposed to be part of our customer service repertoire...

Paizo Employee Customer Service Dire Care Bear Manager

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christopher: I feel like giving a cat robot arms will not end well for humanity.

Paizo Employee Customer Service Dire Care Bear Manager

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Game Master Scotty wrote:
And now I'm wondering on the lollipop bra...sounds like a sticky situation with all the rain up there.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

katina: Now we just need to hijack a truck full of butter.

Paizo Employee Customer Service Dire Care Bear Manager

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redacted: you are correct, i do run on spite

Paizo Employee Customer Service Dire Care Bear Manager

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Timeline-wise, I just got back from my vacation and am diving into scheduling things.

*cracks knuckles*

Paizo Employee Customer Service Dire Care Bear Manager

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katina: because otherwise, someone will find me suffocated with my face in a platter of brownies

Paizo Employee Customer Service Dire Care Bear Manager

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liz: Oh god some of my posts are old enough to go to school

Paizo Employee Customer Service Dire Care Bear Manager

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julie: I have no soul. My heart is a dark engine forged from a dead star.

cort: Oooo, you'll do well here.

Paizo Employee Customer Service Dire Care Bear Manager

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redacted: and I swear if anyone tells james I said "granny merisiel" I will end you

Paizo Employee Customer Service Dire Care Bear Manager

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crystal: Cosmo... did something right?

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