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Sara Marie

Sara Marie's page

Customer Service Dire Care Bear Manager. Pathfinder Society Member. 6,482 posts (6,689 including aliases). 3 reviews. 2 lists. 4 wishlists. 2 Pathfinder Society characters. 4 aliases.


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Paizo Employee Customer Service Dire Care Bear Manager

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robot chris: I would dive into tires on fire over a course of mud for a [Liz Courts] brownie.

Paizo Employee Customer Service Dire Care Bear Manager

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After discussing this with other members of the moderation team, we do not believe this thread is going to go anywhere productive and/or maintain a civil tone. While we are not fond of preemptively locking threads, however, we do not currently have the resources to moderate a thread like this at this time. There are numerous other places on the web that would be a much better venue for discussing this.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

Here at Paizo we blame Cosmo thankyouverymuch.

Also, I almost always use Steve's account for testing because, if it works on Steve's order, it can probably get through most anything.

Paizo Employee Customer Service Dire Care Bear Manager

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redacted: Pathfinder Player Companion: Roombas of the Inner Sea

Paizo Employee Customer Service Dire Care Bear Manager

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redacted 1: Are you sure you mom *isn't* Baba Yaga?

redacted 2: ... No?

Paizo Employee Customer Service Dire Care Bear Manager

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katina: POUTINE FIELD TRIP

Paizo Employee Customer Service Dire Care Bear Manager

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gary: i am digging into this bug very deeply

gary: it is like burrowing into cotton candy

gary: except smelly

Paizo Employee Customer Service Dire Care Bear Manager

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I've moved the auth/spawn date to tomorrow since its 5pm and I haven't even been able start yet on the live site.

Paizo Employee Customer Service Dire Care Bear Manager

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Agradeleous wrote:

I hope it doesn't cause too many gray hairs.):

They are coming in silver/white to be honest, not grey.

Paizo Employee Customer Service Dire Care Bear Manager

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liz: …Why do you look like Palpatine now, Cosmo?

Paizo Employee Customer Service Dire Care Bear Manager

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bugleyman wrote:
I think the solution is to add more customer support people. :)

My empire expands.

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

And webstore gninja Liz Courts!

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

New Releases in September

  • Paizo Subscription Products
    Adventure Path #86: Lords of Rust (Iron Gods 2 of 6)
    Campaign Setting: Undead Unleashed
    Player Companion: Champions of Corruption
    Flip-Mat: Tech Dungeon
    Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea
    ---Promo Card: Blessing of Zogmugot
    ---Promo Card: Owlbeartross
    Adventure Card Game—Skull & Shackles Character Add-On Deck
    ---Promo Card: Ranzak
    ---Promo Card: Mogmurch
    ---Promo Card: Goblin Keelhaulin'
    ---Promo Card: Goblin Weidling

  • Subscription Product by other Publishers
    Comics: Pathfinder—City of Secrets #4

  • Not-Quite-Subscription-Product-Yet by other Publishers
    Pathfinder Legends—Rise of the Runelords #4: Fortress of the Stone Giants CD

  • Non Subscription Product
    Adventure Card Game—Class Deck: Bard
    Adventure Card Game—Class Deck: Cleric
    Adventure Card Game—Class Deck: Fighter
    Adventure Card Game—Class Deck: Ranger
    Adventure Card Game—Class Deck: Rogue
    Adventure Card Game—Class Deck: Sorcerer
    Adventure Card Game—Class Deck: Wizard

  • Authorization (Order Spawning) Date:September 11th 15th 16th
  • Begin Shipping Estimate:September 15th 16th 17th
  • End Shipping Estimate: September 26th
  • Street Date for Paizo Products:September 24th

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

link in KSF's post fixed.

Paizo Employee Customer Service Dire Care Bear Manager

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katina: I can make cupcakes with mini pumpkin pies inside

katina: and I've done it before.

katina: Be warned.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.
Shem wrote:
This is getting not fun.

Agreed.

Paizo Employee Customer Service Dire Care Bear Manager

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katina: This isn't my first ice cream rodeo

Paizo Employee Customer Service Dire Care Bear Manager

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I absolutely think that the wait time we currently have for responses is unacceptable and I'm truly sorry that we are not able to offer better service right now. Our backlog for our email queue is at 1,600 and we are working through it as best we can as we also try to manage phones and messageboards. Again, I'm very sorry.

thanks
sara marie

Paizo Employee Customer Service Dire Care Bear Manager

10 people marked this as a favorite.

katina: We now go live to Paizo Customer service

katina: Actual live footage of our inbox right now

Paizo Employee Customer Service Dire Care Bear Manager

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ETA on button press: 8 minutes.

Cue stress vomiting in corner.

Paizo Employee Customer Service Dire Care Bear Manager

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liz: “Here’s a story…of a man named Ezren…who was travelin’ with three very lovely girls”

Paizo Employee Customer Service Dire Care Bear Manager

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Steve Geddes wrote:

Just to buck the trend:

You'd best leave mine for the computer, Sara, my account is a right mess at the moment. I've got so many preorders/back orders/pending orders... It'd be annoying to go through all that if one were recovering from con crud. ;)

I figure we can sort it out in a week or two when all this is a bad memory...

Too late I already fixed yours. No take backsies.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

katina: It toyed with my emotions!

cort: I”m management, that’s part of my job description.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

I'm still waiting for the test environment to be finished building with updated data before I can check to make sure the tool that has been built for moving items is working as intended. Its been 2 days and no current ETA so I have begun poking orders by hand. I've done about 20 so far, I guess if I can't make everyone's order progress, maybe I can at least make a couple people happier?

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

katina: I turned money into cheesecake!

katina: I'm basically a wizard.

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

sharaya: {Last night I} Had dreams that hogwarts owls kept bringing me letters

sharaya: but instead of it being an acceptance letter or book/supply list

sharaya: it was hand written customer questions

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

Removed unhelpful posts.

Paizo Employee Customer Service Dire Care Bear Manager

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I've locked the thread. I'm really sorry to do this, but we are all in the midst of Gen Con preparations and to be honest, we don't have time to babysit contentious threads like this. We welcome all sorts of gamers here and if you want to continue discussing this please do the following: 1) Find one of the ongoing discussions that are in more appropriate forums, if you do not feel there is already a thread you can add to, you are welcome to start a new one in the appropriate sub forum 2) No matter what your opinion is, keep personal attacks and insults off our boards 3) Flag and move on, if you feel someone is being offensive or abusive, flag it and then ignore and move on. If you feel you cannot do this, consider taking a break, go for a walk, visit another website or read a book, etc. 4) If you decide to bring up a topic that is something people are very passionate about, please consider waiting until after we are out of the Gen Con crunch. As I said, we don't really have time to be as nuanced with moderation as we generally try to be and bringing stuff like this up right now is probably going to result in a bit more heavy handed moderation than either we or you want to see.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

cs erik: I'll get the rubbing alcohol.

cs erik: i mean holy water.

katina: I'll get the regular alcohol

cs erik: WAAAAY ahead of you.

[redacted]: Alcohol is a disinfectant, right? Maybe that's what I'm doing wrong.

Paizo Employee Customer Service Dire Care Bear Manager

9 people marked this as a favorite.

cort: Seriously, gaming company and not one cleric with cure disease? Everyone had to pick Ninja/Assassin. Does no one think of party mechanics?

gary: we went with the party of rogues and we're not sorry

sara marie: nah, i'm a witch

cs erik: Paladin, just a low level one.

cort: Erik, can you Lay on Hands [redacted]?

[redacted] Not without buying me dinner first

cs erik: In the words of Time Bandits
cs erik: DON'T TOUCH IT, ITS PURE EVIL.

[redacted 2]: now my nose is starting to feel twitchy

cort: Erik, we’re going to need another Lay on Hands
cort: And yes, I’ll buy the freaking dinner.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

sharaya: does that mean [redacted] is not going to GenCon?

sharaya: I VOLUNTEER AS TRIBUTE!


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I didn't want to be part of your stupid hat club anyway.

goes and sobs in the corner

Paizo Employee Customer Service Dire Care Bear Manager

8 people marked this as a favorite.

tanis: “All the single ladders! (all the single ladders)”

tanis: “If you liked it than you should’ve put a rung on it”

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

katina: and i don't mean that in a euphemism way

katina: i mean that in a panicky hyperventilating way

Paizo Employee Customer Service Dire Care Bear Manager

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I know religion (or lack thereof) is a subject that hits near and dear for a lot of people, however, please remember that there are people on the other end of the keyboard and they deserve the same respect that every human deserves, no matter how much or what you disagree with them about something.
Also, let's not edit someone's quote to make it look like they wrote something offensive. There are better ways to make that point.

Paizo Employee Customer Service Dire Care Bear Manager

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I just granted the people for Gen Con pick up their PDFs. I'm so sorry there is a separate email for each PDF, but I couldn't figure another work around.
Anyhow, Gen Con pick up folks should have their PDFs now!

Spoiler:
Now time to go wash the chicken blood off 'cause that was some dark magic to get that working >.>


5 people marked this as a favorite.
Ambrosia Slaad wrote:
I, on the other tentacle, believe we should see more iconic critters fashionably dressed. Such as Kolo sporting full Rocketeer cosplay... Daji sporting a top hat, monocle, jaunty scarf, stylish vest, and swordcane... Biter nakkid but for a fez...

I would just like to say, that despite what rumors you may have heard, the times Daji has been seen wearing bipedal fashion accessories were all fully consensual.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.
Odraude wrote:
Sara Marie wrote:
Odraude wrote:
Which person must I give proper virgin sacrifice speak with to make this a reality? ;)
I am also not the Dark God you must appease for that, however, as his herald, I will note you may want to double check that the order has your correct shipping and billing information.
I thought that would happen. I'm moving tomorrow so I figured I'd put in my new address for the shipping. How do I make a separate billing and shipping address?

Shoot me an email at customer.service@paizo.com with the one that is your billing address that your bank has on file and the one you want your order shipped to and I will get them set up so your order isn't delayed and gets back in the queue.

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.
Odraude wrote:
Which person must I give proper virgin sacrifice speak with to make this a reality? ;)

I am also not the Dark God you must appease for that, however, as his herald, I will note you may want to double check that the order has your correct shipping and billing information.

Paizo Employee Customer Service Dire Care Bear Manager

8 people marked this as a favorite.
Anguish wrote:

Fair enough. I can't say for certain what my chronology was, except "uninterrupted".

Not that I am or was complaining.

You are correct. I looked at your account and saw that somehow there had been 2 Adventure Path subscriptions started (one which would grant charter status and one that was outside the parameters for charter status) and you were getting two copies of AP#2. One was returned for you and it was the one that was on the charter subscription. This inactivated the charter subscription and it stopped spawning new items, meaning you didn't get the charter tag.

I have preformed some surgery and you now have your original subscription with its accompanying charter tag back.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.
Agradeleous wrote:

I noticed that with my S&S's order this month, that I wasn't charged for my card sleeves. Have they been delayed?

I've combined the orders and they'll all ship together. I sent you a new confirmation email.

Paizo Employee Customer Service Dire Care Bear Manager

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cs erik: Katina do you even know what the commute from Naboo is like? -_-

katina: Well, I *was* commuting from Alderaan, but... :(

christopher: You're not getting that deposit back, Kat.

Paizo Employee Customer Service Dire Care Bear Manager

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Flag it and move on, but please do not perpetuate thread derailments.

Paizo Employee Customer Service Dire Care Bear Manager

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katina: I have a question about canceling vs. removing items from orders

cs erik: its the CS equivalent of a tactical nuke. It's pretty great.
cs erik: just with implosions instead of explosions, nothing to clean up!

katina: I like to think of it as those little laser things from MIB

Paizo Employee Customer Service Dire Care Bear Manager

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Folks this behavior is unacceptable for paizo.com forums. Threats, insults and personal attacks on others are not welcome here. While on the paizo.com forums you are expected to be civil to one another, even when disagreeing or working out differences.

Edit: I've reread the thread and unremoved some posts that I initially took out. Please do not bring drama from other forums to the paizo.com messageboards.

Paizo Employee Customer Service Dire Care Bear Manager

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We're having an issue with preorders for August not properly schooching into the August subscription order. You guys didn't do anything wrong, its on our end.

I've finished the "Regular" August auth and I'll be starting the Gen Con pick up one soon.

Paizo Employee Customer Service Dire Care Bear Manager

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Ambrosia Slaad wrote:

This is the perfect opportunity for everyone to make brown paper bag book covers for their ACG and then design their own covers! You can then post pictures of them online and the best ones win!*

* All winners receive nothing but the admiration of their peers.

Crayola makes Glitter Markers and they are awesome.

Just sayin...

Paizo Employee Customer Service Dire Care Bear Manager

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Removed a post. While "queer" can be used as a non-derogatory word, the context of the post indicates it was intended as a slur. You are welcome to disagree, but you need to do so in a way that does not use derogatory language.

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