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Sara Marie

Sara Marie's page

Customer Service Manager. Pathfinder Society Member. 7,676 posts (7,910 including aliases). 3 reviews. 2 lists. 4 wishlists. 2 Pathfinder Society characters. 4 aliases.


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Paizo Employee Customer Service Manager

21 people marked this as a favorite.

gary: please do not tell me what a cheese cave really is
gary: for i have a picture in my head and it is wonderful

gary: "over here, if we turn out all the lights you can see how the nacho flows actually glow a bit in the dark. this is due to the natural jalapeño deposits"

gary: "please sir, stop eating the stalagmites"

gary: "it's an under appreciated part of history most places, but here we take real pride in the fact that we've got the only continually operating cheese mine around"

gary: "back here, you can see, well, you can smell, some of the caverns that got blocked off in the great limberger explosion of '26"

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Hawkmoon269 wrote:
Cat-thulhu wrote:
Shadram does your order have extra things above and beyond the normal subs? I've found mine seem to ship later when I have added more to the standard sub, note that seem to, since I don;t really have any evidence.
The reason for that is pattern is this: Paizo uses a two pronged approach to shipping. One of the prongs is "batch" shipping. This part is comprised of orders that are similar. When there are a significant enough number of orders that are all the same, they can put those orders in a stack and warehouse employees can work quickly through that stack without as much double checking. For example: Orders that are just the adventure path. The person packing those order can just grab the adventure path, throw it and the invoice in the box and send it down the line. Likewise, orders that are just the card game. Throw the game in the box and send it one. They don't need to stop and look at every order because they are all the same. I don't know how large a group has to be for it to be worth doing them in batch, but I'd imagine there are enough combinations of most subscriptions (like adventure path plus card game or even Superscriber) that if you are just getting subscription items, you are likely to be in the batch set.

So close with this Hawkmoon, but we don't put packing slips in the batch shipped ones. ;)

Paizo Employee Customer Service Manager

8 people marked this as a favorite.

liz: …Profound thoughts from Cosmo before noon?
liz: What a world, what a world!

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

redacted: you know what they say..

redacted: anything can happen over [redacted] when [redacted]'s here

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

ashley: i have a feeling [redacted] will end up very confused, but with ice cream

Paizo Employee Customer Service Manager

4 people marked this as a favorite.
Ambrosia Slaad wrote:
Praise Sara Marie that Garfield Minus Garfield and Saga had a one-night stand and gave birth to Garfield Minus Garfield Plus Lying Cat.

I praise myself for inspiring a thread that has resulted in your post which, upon sharing with other Paizo staff, has provided much entertainment.


1 person marked this as a favorite.
Nefreet wrote:
I made the border purple for Feiya...

Excellent choice.

Nefreet wrote:
Maybe silver for Seltyiel? He'll be 100% from scratch. I am unaware of any other examples of him out there.

"Black like his soul" not an option?

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

I blame cosmo for giving me a bright spot in a tale otherwise full of gloom.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

redacted: These are making my shriveled heart so happy

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

cosmo: I always washed it down with chalk and glue.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Gen Con pick up PDFs should be good now. Note that subscribers will get access to their PDF as their subscription package ships, but shipping is an ongoing process so some subscribers will have access before others. Please remember that we have no control over the order in which packages are shipped, however we do currently expect to have all July subscription orders shipped prior to the PDF release date on July 30th. Additionally, folks who shop at FLGS's or are planning to pick up the physical copy at Gen Con will not have access before July 30th. Please be considerate in your conversations and avoid spoilers until after the July products officially release.

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

katina: hehehehehehehehehehehehe
ohhhhhhh [redacted]
your tears give me power

Paizo Employee Customer Service Manager

8 people marked this as a favorite.

sharaya: Maybe we need a full sized iron maiden?

liz: yes, please

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

About to begin the initial launch of July's order spawning for non-pick up orders.

Paizo Employee Customer Service Manager

11 people marked this as a favorite.

liz: …my mom really is Baba Yaga.

liz: Just a Texan version of one.

katina: does that mean her hut has, like, armadillo legs?

Paizo Employee Customer Service Manager

5 people marked this as a favorite.
Sara Marie wrote:
This thread started off on a bit of an antagonistic foot. Let's see if we can rein that in please. Keep in mind there are a wide variety of ways to seek enjoyment from playing and we aim for inclusivity within the community.

Guess that didn't work. Folks, I'm closing up this thread. Please remember when you are posting on the forums that there are a diverse array of play styles and that diversity among what different players find enjoyable helps make the Pathfinder community robust and healthy.

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

This thread started off on a bit of an antagonistic foot. Let's see if we can rein that in please. Keep in mind there are a wide variety of ways to seek enjoyment from playing and we aim for inclusivity within the community.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

redacted: So. That wet wipe has been tainted.

Paizo Employee Customer Service Manager

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redacted: ...Kill Dr Clucky...

redacted: *Lucky

also redacted: I’m picturing a chicken in a lab coat, and that’s really all I need to be interested in that game

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Folks, if you want to discuss fraternities or the evils of drug company profits, please feel free to create a new thread to do so. Let’s keep this one on topic. The topic being, “A new treatment for Cystic Fibrosis!” If you can’t think up something relevant to post, feel free to skip hitting “submit post” and move on.

Paizo Employee Customer Service Manager

8 people marked this as a favorite.

cosmo: ok, so I’m not crazy, then?  

ashley: well, i dont know if im the best measuring stick for that particular attribute

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

katina: You're insane. Here's a hotdog.

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

tech scott: So on further investigation neither of us are crazy and this is a bug.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

gary: "do not shoot self in foot with gigantic laser"

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

If you are a subscriber who has opted-in for Gen Con subscription pick up, when you arrive at the register and we look up your account, we get a little pop up that lets us know the subscription items you need. If you've brought the items up we just verify you have everything and process the pick up. If you are missing something or need us to grab all the items then we do that. (We prefer whichever way is easiest for the individual subscriber). If you've got a lot of add on purchases, feel free to skip grabbing all your subscription items so you aren't juggling as much and if you want to pick up your items (some or all) from the sales floor, then you are welcome to do that too.

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

katina: i googled “lizard wearing a costume” and it was THE BEST decision

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

robot chris: so heads up
today’s <redacted> is about Cayenne Cailean

katina: cayenne cailean sounds like a spicy drink

sara marie: "Cayenne Cailean"? Cayden’s cousin from Louisiana?

katina: haha what’s the Golarion version of Louisiana?

sara marie: Lousiana is so special it doesn’t have equivalents
sara marie: can you imagine PCs going through a portal to Louisiana during mardi gras ala reign of winter?
sara marie: possibly at the behest of Cayden Cailean to save his long lost cousin Cayenne Cailean?

lissa: Oh that would be the best... Unless you're chasing someone and trying to find them.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Brell,

Thank you for your feedback. I'm not sure who it was that told you there were no promos (it could have even been me!) but you are correct, we need to be more clear about the various promos released at Gen Con.

The red minis were, as Eric mentioned above, from the PFS special on Friday night. When we started the show, we had two promos at the booth, one for purchases over $50 (goblin mini) and one for purchases over $100 (minimate). We ran out of the minimate way earlier than we expected. Usually we say "while supplies last" for the promo minis and when we are out of a promo, we are out. However, having run out so much earlier than we expected, we did some scrambling and ended up using the leftover PFS Special mini (Red Slaver Demon) as a replacement for the $100+ purchase level. The Gen Con booth is pretty chaotic within the first couple days, and I don't think we ever had a break in the line of customers ready to check out. It is really hard to communicate switches and new things to everyone who might be switching shifts, going on break, and so on when it's that busy. No one wants to be the person that starts accidentally giving something away that was supposed to be reserved for a special purpose, like the Slaver Demons were originally set to be.

I am truly sorry that this confusion caused frustration for you. While the cashier was incorrect when you inquired about the promos that replaced the minimate, I know it was due to confusion on their part/Paizo's part and not out of malice or to intentionally lie to you. I appreciate you bringing this up and in the future, if something occurs where you are upset with something a Paizo employee did or did not do, please contact Customer Service as soon as possible so we can clear it up right away. I feel awful that this happened and has been bothering you for an entire year!

For Gen Con 2015, I think we can definitely make sure that the Paizo staff at the booth are more aware of our promotions and any changes that occur mid-show. Thank you for giving us an opportunity to learn and grow.

Thanks,
Sara Marie

Paizo Employee Customer Service Manager

10 people marked this as a favorite.

gary: hey you can't just dash off a post like that

sara marie: gary, i thought the format of the overhead thread was the perfect courier for that joke

gary: oh some jokes won't fit in the overhead thread

sara marie: would those ones be sans comic?

robot chris: "sans comic" is a sign for me to nope right out of here

sara marie: i am so sorry i will stop
sara marie: i would rather never do puns again than put you through that helvetica

robot chris: ...

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

sara marie: Behold my Monster Post: Wed, Jun 17, 2015, 01:24 pm

gary: oh man i hope my em dashes come in

katina: I heard they were held up in shipping ... over-Cs

gary: i heard a supplier was trying to put en dashes over on us

Paizo Employee Customer Service Manager

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katina: go save the world... then we can talk

Paizo Employee Customer Service Manager

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Hey folks, I've removed some posts. There's no need to get personal, debate the logic and evidence, not the person. Also, please don't drag up old forum drama.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Generally speaking we try to keep the number of variant subscriptions to a particular product line to one. Comics and Comics Deluxe are the only current exceptions and that is due to the variant covers.

I'm going to go ahead and lock this thread up as I really don't see it going anywhere good at this point.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

katina: I just realized that being a wizard must be awesome because you can just apparate places
katina: so designated drivers aren’t really a concern

liz: increased drunkenness leads to arcane spell failure

katina: portkeys could be good
katina: but all that spinning
katina: baaaaAAAAAARF

...

katina: Uber should start using thestrals

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

gary: oh man you are being way too hard on yourself
gary: you have to get right back up on that snark horse and ride

Paizo Employee Customer Service Manager

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redacted: and now that I’ve actually seen the internet, I’m seriously embarassed/mortified

gary: it's ok, aiming snark is hard
gary: i screw it up all the time. i try to make up for that with volume
gary: WITH VOLUME

redacted: so my embarrassing moments should be all caps?

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

gary: this is why sara is in charge of customer service and i am not

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

qa erik: its a good practice until you run into the loansharks.

katina: I don’t even wanna know how much you shell out to them
katina: I think you’re going a bit overboard

qa erik: it'll turn even the richest person into an urchin

katina: just don’t beach to us if you get caught in their nets

gary: eel have to pay the sandpiper, i tell you what

qa erik: I'm better off than most, I don't have a tuna student loans

katina: Oh man, mine are like an anchor

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

gary: please erect a small fence around your giant wooden horse, as <redacted> may mistake it for a real horse and attempt to ride

Paizo Employee Customer Service Manager

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I blame Cosmo for the current lack of sense8 season 2.

Paizo Employee Customer Service Manager

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katina: i saw your paizo pun, Gary
katina: I SAW IT

katina: with my eye-zos

gary: i was hoping it escaped into the wild

Paizo Employee Customer Service Manager

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gary: i really wanted that to be an apple pie where the crust is apple pies
gary: it's pies all the way down

katina: Pieception

gary: well, at one spot it's a paizo you have to be careful

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

I removed some posts and posts that contained replies. Debate the logic, evidence or interpretations, not the people.

Paizo Employee Customer Service Manager

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I blame cosmo for being more right than me about a subject I am supposedly knowledgeable about.

Paizo Employee Customer Service Manager

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cort: On the plus side, we can use the babbling as a seed value for our random number generator.

Paizo Employee Customer Service Manager

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gary: nononono in 1995 i was building web pages. those pages can't be old enough to vote

Paizo Employee Customer Service Manager

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I was on my way out the door anyway and it made for a excellent dramatic exit.


2 people marked this as a favorite.
Kajehase wrote:
Kalindlara wrote:
Erik Mona wrote:

I'm sorry to report that the Feiya and King Irovetti figures (Feiya in particular) were not up to WizKids's standards, so they've decided to push them back into the next set, The Rusty Dragon Inn.

Apologies that this has been more difficult than originally intended, but I'm certain that WK is doing their best to make sure everyone is pleased with the replacement figures.

So, to repeat, the replacement Feiya and Irovetti figures are NOT in Dungeons Deep, and will appear in the next set instead.

Thanks for your patience.

Wow. They are just cursed. ^_^
Hexed, even.

>.>

<.<

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