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Sara Marie

Sara Marie's page

Customer Service Dire Care Bear Manager. Pathfinder Society Member. 6,895 posts (7,127 including aliases). 3 reviews. 2 lists. 4 wishlists. 2 Pathfinder Society characters. 4 aliases.


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Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

redacted: Is it appropriate to give a boob window curtains?

redacted: Or Roman shades?

redacted: At least a nice valance.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Still shipping subs.

Paizo Employee Customer Service Dire Care Bear Manager

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robot chris: still deciding whether I’m making maple cheesecake or an apple cake to go with apple pie

sara marie: why not both?

robot chris: you bring up a very solid point

Paizo Employee Customer Service Dire Care Bear Manager

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Thank you for taking the time to provide feedback, I'll point your thread out to our Warehouse manager.

Paizo Employee Customer Service Dire Care Bear Manager

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-Steve Johnston- wrote:
Pending authorizations usually have an expiration date. I think it's two weeks, but I'm not sure.

It depends on the financial institution and the type of card. Credit cards tend to have a longer window (including up to a month!) than debit cards, which tend to be around 5 business days. Prepaid cards and international payment methods can have entirely different rulesets which are completely inconsistent.

Paizo Employee Customer Service Dire Care Bear Manager

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katina: I don't want to know what a reanimated turducken would do to get revenge on it's creator.

liz: “I’LL SHOW YOU HOW TO STUFF THINGS”

Paizo Employee Customer Service Dire Care Bear Manager

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sharaya: also, that overheard...
sharaya: Can I request a turducken golem?
....
sharaya: also, now I am hungry

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.
Brell Stormforge wrote:
Starting to think the pathfinder miniatures subscription is a complete waste of time and money. While my order is still pending, customers of miniature market have already had theirs shipped with free shipping. After the insane $37 shipping fee from Paizo I am paying over $320 while miniature market is charging $315 for the case with free shipping. Hopefully this mess is just because of the golem sale and next time they have a golem sale they will have learned something and it won't be such a cluster. I'm gonna try to be patient and see how the next subscription release goes, but if it's as bad as this one, it might be time to buy from another site. Frustrated that while others will be gaming with these minis this week I don't even know when mine will ship. <sigh>

I'm sorry you have been so frustrated with the Battles subscription through Paizo. It's definitely one of the harder ones for us to wrangle, with lots of unexpected corner cases that come up and I am truly sorry that the experience has been less than stellar for you. I do appreciate that you've decided to stick with us for another release; every Battles release that comes out we do our best to learn what is working and what needs to change and how to improve going forward.

After the next release, if you do feel like things have not improved to your satisfaction, I would encourage you to make the choice that makes the most sense to you. While we certainly appreciate when customers make purchases directly from paizo.com, we also want you to be happy with the experience and with the product. If purchasing elsewhere makes more sense for you, then we encourage you to make the choice that will make you happiest.

Paizo Employee Customer Service Dire Care Bear Manager

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redacted: We'll make our own Shire! With blackjack and hookers

Paizo Employee Customer Service Dire Care Bear Manager

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sara: and i forgot my burrito in the fridge at home

christopher: Sounds like it's time for a trip to Ooba

gary: that's where the burrito originated!
gary: the burritos seek to return
gary: splashing upstream in the salsa

robot chris: the burrito tarpits, something something dinosaur salsa volcano

christopher: I need to hunt down a free range burrito, I think.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

If your order was placed before October 20th and you do not know why it has not shipped, please let us know so we can investigate. Please make sure you check your order history before contacting Paizo's customer service to make sure its not an issue (like a payment method failure) that can be resolved on your end.

Customer service is at 995 emails in our inbox.

Spoiler:
OMG WE BROKE 1000!!!!!!!!!!!

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

sharaya: where did you find helium in middle earth?

Paizo Employee Customer Service Dire Care Bear Manager

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sharaya: can we get one of those for the office?

Paizo Employee Customer Service Dire Care Bear Manager

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Our warehouse has been working on sale orders concurrently with subscriptions and we are now up to October 15th. If your order was place on or before October 15th and you do not know why it has not shipped, please let us know so we can investigate. Please make sure you check your order history before contacting Paizo's customer service to make sure its not an issue (like a payment method failure) that can be resolved on your end.

Customer Service is currently at 1043 in our inbox.

The warehouse has printed packing slips up through October 20th and are working their way through those along side November subscription orders. We have added several part time employees to assist with shipping and Lisa (Paizo's CEO) and Jeff Alvarez (Paizo's COO) are both frequently hopping down to the warehouse to get packages out as quickly as possible. Portions of the warehouse crew and customer service have also been putting in overtime hours.

I would also like to say thank you to the Tech Team, who were able to squeeze into their incredibly busy release schedule, adding a feature for the warehouse to target orders from specific dates instead of Will and myself manually printing out these old orders. It has significantly sped up the process of dealing with these older orders that are still pending.

Paizo Employee Customer Service Dire Care Bear Manager

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1054 in customer service emails.
I was just able to run our report that cancels items we know are out of stock but have orders pending. This knocked loose a bunch of orders that were still pending from early on in the sale.

The good news? Even kicking out orders that had been held for those items, there are now just 98 orders that are now ready to go between Oct 1st and Oct 10th. Progress!

Paizo Employee Customer Service Dire Care Bear Manager

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General note; when you have a specific issue please start a new thread as sometimes its easy for us to miss new posts in older threads.

Paizo Employee Customer Service Dire Care Bear Manager

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Matthew Guyder wrote:

I'm running this campaign for the first time since getting my copy of the book.

I'm experiencing the same issues as the original poster. Is there anything that can be done?
Geekflip wrote:
I am in the same situation. The first 4-5 pages or so. Should we email, or just watch this space? Thanks!

I've set up a replacement of your subscription orders.

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

robot chris: and that google suggested “kawaii baphomet”

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

katina: If all else fails, punch your way to justice.

Paizo Employee Customer Service Dire Care Bear Manager

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Kvantum wrote:
Are there in fact days when it doesn't fall from the sky there?

Quite a few actually.

Paizo Employee Customer Service Dire Care Bear Manager

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redacted: Here is an RPG and a squirrel. Can we be friends?

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

The best way for you to find out the shipping costs is to add the products from the November product schedule and the items you have in your sidecart and see what the shipping is estimated at. You can then remove the items from the cart without purchasing them.

Paizo Employee Customer Service Dire Care Bear Manager

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liz: if Valeros quits drinking, the cumulative hangover could kill him

Paizo Employee Customer Service Dire Care Bear Manager

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robot chris: we have asserted that Cosmo is *technically* human

QA Erik: aberrant bloodline iirc

Paizo Employee Customer Service Dire Care Bear Manager

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I've cancelled the order and also forwarded the email you sent to our tech team to look over why that occurred. If you ever see that kind of issue happen again, please definitely let us know.

Paizo Employee Customer Service Dire Care Bear Manager

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Kraal55 wrote:

Hi there, I have my monthly (November) subscriptions due to authorize next week as well as some extras on there from Golem sale etc... Would it be possible for one of you guys check weight and shipping so it doesn't ship as priority please? Last months was a huge one and cost a massive amount in shipping. Many thanks guys :D

Will the shipping calculator function be operational again anytime soon do you think?
Thanks again.

Looks like the estimtae is two standard postal packages at $40.96 minus $10 for the over $100 shipping discount. Total shipping estimate currently is 30.96, however this may change due to product schedule changes or other factors.

Paizo Employee Customer Service Dire Care Bear Manager

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cort: Seems somehow appropriate that ISSUE-666 should be created on Halloween.

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

This is a really excellent comment, that while directed at a specific question, does a good job of explaining why its a problem.

full comment:
"Imagine, for a moment, that a significant portion of the population believed, based on your looks, that if they encountered you in public, you owed them a dollar. These people are total strangers to you, but they believe fervently that any time they see you in public, you are obligated to give them a dollar. They're willing to make polite conversation with you in the hopes that you'll willingly give them the dollar, but if you don't they're willing to follow you down the street and bug you about it until you fork it over. And if even that doesn't work, they're constantly scheming for ways to pick your pocket or steal your stuff in order to get the money that is rightfully owed to them by you and everyone who falls into the category of people like you who have spurned their dollar-seeking advances over the years.

After a lifetime of this, you'd likely be super-annoyed and out of patience with these people, wouldn't you? You'd (rightfully) suspect anyone who tried to chat with you in public of just trying to get their dollar out of you. You might even be afraid of most or all strangers, because you know that they're going to harass you until you hand over your money, and some of them may even get violent. But you'd still have to go out in public sometimes, to work or to buy groceries, and every time you did, someone would try to chat you up or put their hands on you in order to get their dollar. And every one of them would probably say, "why is that guy so angry and nervous? I'm only asking for a dollar, and that's not very much money, and if I take it out of his pocket without him knowing, he probably won't even notice that it's gone." Because they wouldn't be thinking about the thousands of times before that someone has asked you, pestered you, forced you to give up your dollars. They'd only be thinking about themselves, and their need to have their wallets filled by dollars from people like you.

I realize that this may be hard to imagine, but this is the reality of life for many women. A substantial portion of the population believes that they have a right to a woman's attention, and if they don't get it, they get offended, mean, and sometimes even violent. You're just one of many, many men who believe that any woman you like owes you something. It's exhausting and sometimes terrifying to be on the receiving end of that. If your goals involve, in any way, getting this woman to like you or making her happy, your current actions are diametrically opposed to achieving that. And if you're not concerned with the comfort and happiness of other human beings with whom you interact, I suggest that you get some professional help to determine why you view women you like as walking ATMs of attention for you." posted by decathecting

And another good post from reddit in response to the video Doodlebug linked.

full comment:
"Between the original video and the parody one, I see a lot of the same reactions, generally from men. "But that's not catcalling! Lots of people just wanted to say hi or good morning!" "She gets more compliments in 10 hours than I get all year." "How am I supposed to get to know someone if I can't even say hello?" "Ok, maybe being talked to is annoying, but come on...harassment?" and "Oh, yeah, it must be REALLY HARD being attractive." I get it. I understand that when you haven't experienced something, it's hard to understand. So I'd like to give to a brief explanation as to WHY it feels so awful to be shouted at every few minutes while you are just trying to exist in this world.
Let's pretend you have something lots of people want. Maybe you're famous or rich or powerful. In fact, let's go with something lots of people on reddit understand: let's say you're a whiz at computers. You've always been great at them, and when you hit college you finally decided to make it your career.
Of course, people know you're a whiz. When you were in high school, your parents always had you fix their computer, and maybe they made you go over to your grandparents house and teach them how to do simple stuff on it. It wasn't a big deal, and you liked using your skill to make other people happy. It made you feel good to be acknowledged for your talents, too.
But as you've grown, your social circle has widened, and now that it's your career path, everyone knows that you're a whiz. And the requests start coming more often. Your friend thinks he has a virus. Your cousin who you never speak to is having an issue getting his printer to work. A facebook "friend" wants to make a wordpress site and heard you were good at that. Your brother in law just can't get his wireless router set up.
It starts to really grate on you. You recognize a pattern...someone whom you don't talk to that often will send you text, email or facebook message, and it always starts off nicely with the "how are you"s, but within 3 or 4 minutes of small talk they will get to what they really want. You realize that the more you do for people, the more they want; and if you accommodate everyone, you would never have any time for yourself. So you decide to start being more assertive and tell people (nicely) "no."
Well, that was a f+$@ing mistake. There is now hostility in your family because no one can understand why you were so rude to Uncle Joe, it would have just taken you a half hour to set up his new monitor, why would you be such a dick about it? And now you've been unfriended on Facebook by several people, your boss is pissed and you're worried now about job prospects down the line.
You obviously handled that poorly, you think. But you're still unwilling to spend 5-10 hours a week doing favors for people who seem pretty ungrateful, so you just change the way you deal with requests. You don't sign on to social media much anymore, and emails keep getting "lost." You try to ignore as many requests in as many ways as possible, thinking that if you don't say no, people won't get angry. Weeeeell, that was a lost cause. People are just as mad as before. In fact, it seems that the only thing that will make people happy is to do what they're asking...no one seems to care how this impacts you, because they just want what they want when they want it.
This starts to color all of your other interactions. Now, every time an old friend randomly wants to reconnect with you, you get a knot in your stomach. You read emails knowing that at the end of all of the sucking up and small talk, there's a good chance for an ask at the end. And because you've had so many hostile reactions when you tried to stand up for yourself, all of these reactions are now colored with that. Maybe your old middle school crush really is just trying to say hi, but you've been through this before and you know the odds are on the fact that she wants something from you. This is now the way you look at most people. It wears you down. You don't understand why people can't respect your right to just be left alone, and why you can't find a space that is free from all the asks. You know your dread at seeing a simple facebook message seems unreasonable, but damn. If people only understood how many you get, and what it has led to. It's become a big thing in your life somehow, and you f&&#ing hate it.
Now, this little comparison isn't really the best, because it doesn't deal with the actual scary s!+# that women get constantly...being followed in the streets, sometimes with people in cars. A guy walking down the street and putting his arm around you while he starts a conversation. The touching. The slurs of "slut," "c&@*," or "whore" when you ignore someone. The threats. The occasional actual violence.
So yeah, I guess some people see someone saying, "Mmmmmm...good morning, mami!" as a nice greeting. But when it is constant, when it is colored with years of experience, when you JUST WANT TO WALK DOWN THE STREET AND LIVE YOUR LIFE....it is gross. So gross. Someone earlier mocked the fact that it was only 100 example of harassment in 600 minutes. When you have random strangers (an ALL men) talking to you every five minutes, when it seems like they all want something from you and there is no good way to respond to it, a simple twenty minute stroll just becomes exhausting.
Sorry for the length of this, and I doubt anyone will read this novel I've just written, but I wanted to explain why this feels the way the way it does for people who simply can't sympathize. I hope this maybe helps a couple of people understand why even "innocent" interactions feel very charged for the women who experience them." by snazzypantz

Paizo Employee Customer Service Dire Care Bear Manager

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sara marie: who would be the pathfinder diety of customer service?

cosmo: Hi!

katina: oh god, not like this.

cosmo: Oh yes.

ashley: this sounds like the exalted game im playing. poor priests were actually worshiping a demon instead of the god they thought they were.

...

liz: Until you start granting spells Cosmo, you are not a god

liz: Your chaotic aura does not count.

cosmo: What makes you think I do not grant spells?

ashley: spells not smells

cosmo: you say tomato, i say DESECRATE

Paizo Employee Customer Service Dire Care Bear Manager

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After some trial and error for running a search on pending orders, there are about 130 orders left from October 1st that are ready to go but have not yet entered the shipping queue. I'm going through and knocking those loose and asking the warehouse to prioritize those. I will update again when these have all shipped.

Paizo Employee Customer Service Dire Care Bear Manager

9 people marked this as a favorite.

The October Great Golem Sale has our customer service and warehouse overwhelmed. Both departments are working as quickly as we can, but there is a ton of requests and orders to get through. Even going full tilt, this is going to take a bit to get through. I will, as I am able, try to keep you folks posted on where we are at with the sale.

To try to offer a little perspective, Customer Service currently has two people able to answer phones, one in training and me. In addition to phones and messageboards, we also have about 1550 emails in our inbox. I am still in the process of hiring another individual.

There are still orders pending from the beginning of October. The warehouse is going as fast as they can and while we are over our estimates for shipping times, the long shipping time alone is not yet an indication that something is wrong with your order. I'm going to try to do what I did last year and keep y'all updated on when we are all clear for specific order submission dates.

*If you have an issue with an order, please create a new thread in the customer service forum, shoot us an email or give us a call.*

Thank you in advance for your patience.

Paizo Employee Customer Service Dire Care Bear Manager

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Removed a post. This thread is not the place for sarcastic posts on what constitutes diversity.

Paizo Employee Customer Service Dire Care Bear Manager

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cosmo: Your actual reality has no bearing on the needs of my funny joke.

Paizo Employee Customer Service Dire Care Bear Manager

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We are already prioritizing subscriptions. We are still shipping. Warehouse schedules are not always static and its not predictable when shipping will end for the weekend, though typically, by 7pm is usually a safe bet.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

I've gone back through the thread and removed some posts and replies to those posts. This is not the thread to debate whether or not ghost stories are real. If you want to debate the existence of supernatural entities, you need to start a new thread. Keep in mind that we do not tolerate threads created to mock or bait other users.

Paizo Employee Customer Service Dire Care Bear Manager

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People are having a good time here sharing their ghost stories. If you don't want to contribute to this thread in a helpful or friendly manner or if the subject of this thread is not your cup of tea you are cordially invited not to post in it.

Paizo Employee Customer Service Dire Care Bear Manager

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Sorry folks, this discussion is taking more time to moderate than the moderation staff has metaphorical bandwidth for.

Paizo Employee Customer Service Dire Care Bear Manager

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We are down to 1,302 emails.

Paizo Employee Customer Service Dire Care Bear Manager

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Current email count is 2007. I tried really hard to get it under 2000 before Sharaya and Katina got in this morning because hitting 2k is pretty depressing, but alas, couldn't seem to get them out faster than they came in. We are doing our best to triage the situation.

That being said, we came across an issue with how shipping costs are displayed and we are currently assessing the situation. We won't be authorizing/spawning today and I am holding off on changing things too permanently until we have a better idea of where we sit.

thanks
sara marie

Paizo Employee Customer Service Dire Care Bear Manager

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redacted: If it means we get to dress up Mona as Batman, it might be worth it.

Paizo Employee Customer Service Dire Care Bear Manager

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mach1.9pants wrote:

No shipping email for me yet either, at what point should I be worried?questioning CustServ?

EDIT Nope looks like it shipped just no email, all good :D

Sent 09/26/14 09:40:30 AM

EDIT, just saw your edit. Yay!

Paizo Employee Customer Service Dire Care Bear Manager

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sara: I am encouraged by your optimistic attitude

katina: also called "denial"

Paizo Employee Customer Service Dire Care Bear Manager

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adjusted title for clarity.

Paizo Employee Customer Service Dire Care Bear Manager

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ashley: dammit, i thought my computer was dieing. it's just the sound of cosmo's music being muffled by the wall.

cosmo: Sorry... I’ll turn it up

Paizo Employee Customer Service Dire Care Bear Manager

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ashley: i think im going to put myself into a pumpkin coma this weekend. gonna drink pumpkin spice latte while eating pumpkin pancakes and pumpkin chocolate chip cookies for dessert. maybe ill pick up a costco pumpkin pie while im at it as well.

Paizo Employee Customer Service Dire Care Bear Manager

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katina: {I} don't really know which directions I should flail my arms for progress to happen

Paizo Employee Customer Service Dire Care Bear Manager

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cosmo: my favorite kind of problems are Not Me problems.

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