Paizo Top Nav Branding
  • Hello, Guest! |
  • Sign In |
  • My Account |
  • Shopping Cart |
  • Help/FAQ
About Paizo Messageboards News Paizo Blog Help/FAQ
Sara Marie

Sara Marie's page

Customer Service Manager. Pathfinder Society Member. 7,629 posts (7,862 including aliases). 3 reviews. 2 lists. 4 wishlists. 2 Pathfinder Society characters. 4 aliases.


1 to 50 of 1,882 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | next > last >>
Paizo Employee Customer Service Manager

8 people marked this as a favorite.

cosmo: ok, so I’m not crazy, then?  

ashley: well, i dont know if im the best measuring stick for that particular attribute

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

katina: You're insane. Here's a hotdog.

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

tech scott: So on further investigation neither of us are crazy and this is a bug.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

gary: "do not shoot self in foot with gigantic laser"

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

If you are a subscriber who has opted-in for Gen Con subscription pick up, when you arrive at the register and we look up your account, we get a little pop up that lets us know the subscription items you need. If you've brought the items up we just verify you have everything and process the pick up. If you are missing something or need us to grab all the items then we do that. (We prefer whichever way is easiest for the individual subscriber). If you've got a lot of add on purchases, feel free to skip grabbing all your subscription items so you aren't juggling as much and if you want to pick up your items (some or all) from the sales floor, then you are welcome to do that too.

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

katina: i googled “lizard wearing a costume” and it was THE BEST decision

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

robot chris: so heads up
today’s <redacted> is about Cayenne Cailean

katina: cayenne cailean sounds like a spicy drink

sara marie: "Cayenne Cailean"? Cayden’s cousin from Louisiana?

katina: haha what’s the Golarion version of Louisiana?

sara marie: Lousiana is so special it doesn’t have equivalents
sara marie: can you imagine PCs going through a portal to Louisiana during mardi gras ala reign of winter?
sara marie: possibly at the behest of Cayden Cailean to save his long lost cousin Cayenne Cailean?

lissa: Oh that would be the best... Unless you're chasing someone and trying to find them.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Brell,

Thank you for your feedback. I'm not sure who it was that told you there were no promos (it could have even been me!) but you are correct, we need to be more clear about the various promos released at Gen Con.

The red minis were, as Eric mentioned above, from the PFS special on Friday night. When we started the show, we had two promos at the booth, one for purchases over $50 (goblin mini) and one for purchases over $100 (minimate). We ran out of the minimate way earlier than we expected. Usually we say "while supplies last" for the promo minis and when we are out of a promo, we are out. However, having run out so much earlier than we expected, we did some scrambling and ended up using the leftover PFS Special mini (Red Slaver Demon) as a replacement for the $100+ purchase level. The Gen Con booth is pretty chaotic within the first couple days, and I don't think we ever had a break in the line of customers ready to check out. It is really hard to communicate switches and new things to everyone who might be switching shifts, going on break, and so on when it's that busy. No one wants to be the person that starts accidentally giving something away that was supposed to be reserved for a special purpose, like the Slaver Demons were originally set to be.

I am truly sorry that this confusion caused frustration for you. While the cashier was incorrect when you inquired about the promos that replaced the minimate, I know it was due to confusion on their part/Paizo's part and not out of malice or to intentionally lie to you. I appreciate you bringing this up and in the future, if something occurs where you are upset with something a Paizo employee did or did not do, please contact Customer Service as soon as possible so we can clear it up right away. I feel awful that this happened and has been bothering you for an entire year!

For Gen Con 2015, I think we can definitely make sure that the Paizo staff at the booth are more aware of our promotions and any changes that occur mid-show. Thank you for giving us an opportunity to learn and grow.

Thanks,
Sara Marie

Paizo Employee Customer Service Manager

10 people marked this as a favorite.

gary: hey you can't just dash off a post like that

sara marie: gary, i thought the format of the overhead thread was the perfect courier for that joke

gary: oh some jokes won't fit in the overhead thread

sara marie: would those ones be sans comic?

robot chris: "sans comic" is a sign for me to nope right out of here

sara marie: i am so sorry i will stop
sara marie: i would rather never do puns again than put you through that helvetica

robot chris: ...

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

sara marie: Behold my Monster Post: Wed, Jun 17, 2015, 01:24 pm

gary: oh man i hope my em dashes come in

katina: I heard they were held up in shipping ... over-Cs

gary: i heard a supplier was trying to put en dashes over on us

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

katina: go save the world... then we can talk

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Hey folks, I've removed some posts. There's no need to get personal, debate the logic and evidence, not the person. Also, please don't drag up old forum drama.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Generally speaking we try to keep the number of variant subscriptions to a particular product line to one. Comics and Comics Deluxe are the only current exceptions and that is due to the variant covers.

I'm going to go ahead and lock this thread up as I really don't see it going anywhere good at this point.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

katina: I just realized that being a wizard must be awesome because you can just apparate places
katina: so designated drivers aren’t really a concern

liz: increased drunkenness leads to arcane spell failure

katina: portkeys could be good
katina: but all that spinning
katina: baaaaAAAAAARF

...

katina: Uber should start using thestrals

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

gary: oh man you are being way too hard on yourself
gary: you have to get right back up on that snark horse and ride

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

redacted: and now that I’ve actually seen the internet, I’m seriously embarassed/mortified

gary: it's ok, aiming snark is hard
gary: i screw it up all the time. i try to make up for that with volume
gary: WITH VOLUME

redacted: so my embarrassing moments should be all caps?

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

gary: this is why sara is in charge of customer service and i am not

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

qa erik: its a good practice until you run into the loansharks.

katina: I don’t even wanna know how much you shell out to them
katina: I think you’re going a bit overboard

qa erik: it'll turn even the richest person into an urchin

katina: just don’t beach to us if you get caught in their nets

gary: eel have to pay the sandpiper, i tell you what

qa erik: I'm better off than most, I don't have a tuna student loans

katina: Oh man, mine are like an anchor

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

gary: please erect a small fence around your giant wooden horse, as <redacted> may mistake it for a real horse and attempt to ride

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

I blame Cosmo for the current lack of sense8 season 2.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

katina: i saw your paizo pun, Gary
katina: I SAW IT

katina: with my eye-zos

gary: i was hoping it escaped into the wild

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

gary: i really wanted that to be an apple pie where the crust is apple pies
gary: it's pies all the way down

katina: Pieception

gary: well, at one spot it's a paizo you have to be careful

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

I removed some posts and posts that contained replies. Debate the logic, evidence or interpretations, not the people.

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

I blame cosmo for being more right than me about a subject I am supposedly knowledgeable about.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

cort: On the plus side, we can use the babbling as a seed value for our random number generator.

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

gary: nononono in 1995 i was building web pages. those pages can't be old enough to vote

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

I was on my way out the door anyway and it made for a excellent dramatic exit.


2 people marked this as a favorite.
Kajehase wrote:
Kalindlara wrote:
Erik Mona wrote:

I'm sorry to report that the Feiya and King Irovetti figures (Feiya in particular) were not up to WizKids's standards, so they've decided to push them back into the next set, The Rusty Dragon Inn.

Apologies that this has been more difficult than originally intended, but I'm certain that WK is doing their best to make sure everyone is pleased with the replacement figures.

So, to repeat, the replacement Feiya and Irovetti figures are NOT in Dungeons Deep, and will appear in the next set instead.

Thanks for your patience.

Wow. They are just cursed. ^_^
Hexed, even.

>.>

<.<

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

sharaya: Eh. I can keep secrets from the soda machine

katina: I can’t. :(

Paizo Employee Customer Service Manager

7 people marked this as a favorite.
Stephen Radney-MacFarland wrote:

Sorry folks, for an expansion to the Pathfinder rules of this magnitude, you are going to have to wait for the release of Ultimate Underwear.

Boxers, briefs, undershirts, bras, thongs...and much, much more.

I'm really curious about the new class and iconic for this one.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.
Bandw2 wrote:

also, will a paladin fall if they face an opponent without underwear?

[/joke]

There is nothing in the general Paladin requirements that says anything about the alignment implications or morality of nudity, chastity or sexuality.

Individual deity requirements, specific denominations or cults, or other groups paladins might get mixed up in may have their own variations of tenants/beliefs on the issue.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Steve Geddes wrote:
Sara Marie wrote:

Price on battles that were spawned already have been updated and we've restarted the process using the correct price.

Hi Sara.

The price of my case looks correct, however I dont see any mention of the promo figure. I know there have been some issues with that displaying in 'upcoming subscriptions' but it seems like it should have been included in the authorisation email.

(Order # 3565135, for reference).

I've added your case incentive to your order. Not sure why it didn't go on, but you should be good now!

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Steve Geddes wrote:
Sara Marie wrote:
Surprise is a card game thing. Its the promo card.
I think someone needs to explain to Sara Marie what "surprise" means....

:)

I just don't want people to assume they are getting something extra surprising besides the usual promo card (which card game subscribers already expect from the card deck) and then getting confused when they can't find it.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

sara marie: gary all i am hearing is “Here is this new power source sara, have fun.”
sara marie: “Possibly don’t plug anything directly into the outlet, use surge protector.”

robot chris: funny, I hear the whirring of a sawblade made of knives
robot chris: which, *could* be the same
robot chris: not mutually exclusive!

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

katina: Because you looked up at the sky and went ‘OH MY GOD” and then spiders filled your mouth.

Paizo Employee Customer Service Manager

6 people marked this as a favorite.
Fomsie wrote:
I guess I can keep mush-face Feiya tucked in the back of my Iconics case...

The name is actually Melty-Face Feiya and versions of this mini are displayed with tender loving care on or around all of customer services' desks.

Rumors that a close up picture of Melty-Face Feiya's face is my ichat avatar can neither be confirmed nor denied.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

katina: i think it probably needs some playtesting, right?

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

ashley: ooooh thats mean cosmo
...
ashley: i love it

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

I blame cosmo for having fantastic ideas.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

We're updating the PaizoCon recap blog with the following links, but I wanted this to have lots of visibility since so many people asked about when and where the Know Direction recordings of PaizoCon would be.

Here's the link to the Preview Banquet:
http://knowdirectionpodcast.com/2015/05/paizocon-2015-preview-banquet-video /.

And here is the link to their convention archive: http://knowdirectionpodcast.com/category/podcasts/convention-podcasts/

Congratulations and thank you again to Ryan and Jefferson our Volunteers of the Year: 2014 for all the work they do in the community with their podcast.

And remember if you have any feedback for PaizoCon 2015 you can post it in the feedback thread here: http://paizo.com/threads/rzs2savh?Official-PaizoCon-2015-Feedback-Thread.

thanks
~Sara Marie

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

Upon further reflection, I think this thread is better off just closed up and removed. OP, if you want to try posting again without the swearing in the thread title or anti-muslim overtones in the description, please feel free, if you need the text of the original post, just shoot us an email at community@paizo.com.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

I was finally able to get that email sent for early GMs. If you are on either the PFS schedule or in the program book to GM or moderate a 8am or 9am game or event on Friday go ahead and swing by the coat check room from 5:30-10pm tonight and we'll get you squared away.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

robot chris: I realize that could have been interpreted badly D:

liz: It’s okay, whatever you said, Messages ate it

robot chris: mostly me flailing into the void

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

redacted: I’m double fisting coffee AND tea today

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

Diego: Who’s the runelord of gluttony now!?

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

(I've redacted the address listed in one of the above post.. The Paizo/Pathfinder community is awesome, but these are publicly accessible forums and we do not recommend posting personal information such as addresses).

While we love how our community is already stepping up with interest in donating to help out homeless youth, we have some logistical and operational concerns and we feel its a little too close to the show to start making plans for this year. Reading this thread has definitely got our minds going about what we can do for 2016 and beyond, but we feel its just too short notice to set this up properly for PaizoCon 2015.

Bahbrahb, I'll be sending you an email later today with some more details, including setting up Cocoon House with some gaming supplies to get the kids' weekly game started. Thank you for your awesome work helping youth through this non-profit. I hope you have a wonderful convention!

See you there!

Paizo Employee Customer Service Manager

10 people marked this as a favorite.

Diego: I wish I was a necrodancer...

QA Erik: its a great class combo, they're bonified bardasses…

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

diego: You have no idea how much I want to watch Dracullama

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Is that Graboid™ or Graboid®?

1 to 50 of 1,882 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | next > last >>

©2002–2015 Paizo Inc.®. Need help? Email customer.service@paizo.com or call 425-250-0800 during our business hours: Monday–Friday, 10 AM–5 PM Pacific Time. View our privacy policy. Paizo Inc., Paizo, the Paizo golem logo, Pathfinder, the Pathfinder logo, Pathfinder Society, GameMastery, and Planet Stories are registered trademarks of Paizo Inc., and Pathfinder Roleplaying Game, Pathfinder Campaign Setting, Pathfinder Adventure Path, Pathfinder Adventure Card Game, Pathfinder Player Companion, Pathfinder Modules, Pathfinder Tales, Pathfinder Battles, Pathfinder Online, PaizoCon, RPG Superstar, The Golem's Got It, Titanic Games, the Titanic logo, and the Planet Stories planet logo are trademarks of Paizo Inc. Dungeons & Dragons, Dragon, Dungeon, and Polyhedron are registered trademarks of Wizards of the Coast, Inc., a subsidiary of Hasbro, Inc., and have been used by Paizo Inc. under license. Most product names are trademarks owned or used under license by the companies that publish those products; use of such names without mention of trademark status should not be construed as a challenge to such status.