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Sara Marie

Sara Marie's page

Customer Service Manager. Pathfinder Society Member. 8,602 posts (8,850 including aliases). 2 reviews. 2 lists. 2 wishlists. 2 Pathfinder Society characters. 5 aliases.


1 to 50 of 2,410 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | next > last >>
Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Removed a post. Quoting that particular song lyric is indeed inappropriate in this context.

Additionally, we are getting very close to the point of soliciting for events from the community, however we have not done so yet and before laying out what you are going to be doing at our convention you need to have submitted your event for approval and scheduling.

Paizo Employee Customer Service Manager

13 people marked this as a favorite.

katina: Starfinder: “trail rations” are actually astronaut ice cream

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

chris: you need to establish ice cream dominance

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

katina: ABSORB THEIR SMORES
katina: AND THEIR POWER

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

katina: maybe there's an app bot that'll scan the chat for puns and save them
and then spam Diego with them

diego:
Why would you want that!?

katina:
Schadenfreude.

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

christopher: Surprising pupper vids: Shock and aww
Katina: Shock and paww*

Paizo Employee Customer Service Manager

15 people marked this as a favorite.

We wanna be the very best,
Like no CS ever was.
To help them all is our real test,
To fix orders is our cause,

We will travel through the website,
Searching far and wide.
Teach customers to understand
The power that's inside!

Customers, (gotta help them all) its you and me
We know its our destiny
Customers, oh, we answer with a smile
As we go the extra mile.

Customers, (gotta help them all) a heart so true
Our courage will pull us through
You teach us and we'll teach you
(Cus-to-mers) Gotta help 'em all

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

If you are worried about currency exchange rates fluctuating or wanting to avoid multiple transactions fees, our website does allow for purchasing gift certificates in custom amounts for your own account. Store credit from the gift certificates never expires.

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

Removed a post. Do not post edition war-esque and baiting comments in a thread celebrating women in the RPG hobby industry, even if it is under the guise of sarcasm.

Paizo Employee Customer Service Manager

6 people marked this as a favorite.
Rysky wrote:
Sharaya wrote:
Rysky wrote:
That's new. What do they do?
Land really loudly on the roof and almost cause heart attacks

Cool.

... why?

Nurture vs Nature. Will we ever find out? None of us are particularly inclined to investigate.

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

sharaya: I’ve heard of the warehouse raptors, didn’t know there were roof pterodactyls.

Paizo Employee Customer Service Manager

15 people marked this as a favorite.

redacted: Yes. Yes is how I like my whiskey.

Paizo Employee Customer Service Manager

5 people marked this as a favorite.

katina: just get a cow, it's like a milk vending machine

Paizo Employee Customer Service Manager

11 people marked this as a favorite.

redacted: and then it goes in the fridge to die with the rest of my good intentions

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Removed a post. Do not compare enslaved people to children and pets.

Paizo Employee Customer Service Manager

9 people marked this as a favorite.

robot chris: well, I need to go to the optometrist
robot chris: because my eyes rolled right outta my head

Paizo Employee Customer Service Manager

19 people marked this as a favorite.

cosmo: If you can’t handle be at my most cruel and unusual, then you don’t get to handle me at my best.

christopher:Aren't you at your best when you're cruel and unusual

cosmo: Yes, and YOU CANNOT HANDLE THAT.

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

cosmo: Luck *IS* at the base of the food pyramid.

Paizo Employee Customer Service Manager

13 people marked this as a favorite.

diego: Some people subsist on tears, and tears have zero nutritional value. In fact, that much salt is really bad for the body

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

katina: I HEARD COOKIES

diego: That made me wish steak cookies were a thing

sara marie: i mean, there are cookies called cow pies

katina: i feel like filets are kinda like the cookies of steak
katina: or just lil steak bits for fajitas or something. Lil steak chunks

sara marie: is steak tartare like eating cookie dough then?

katina: Sure?
katina: if you bake the beef tartare, it turns into meat cookies
katina: maybe
katina: i have no information to back that up

Paizo Employee Customer Service Manager

18 people marked this as a favorite.

katina: Also, with the addition of Pets of Paizo, I've decided that we need to make Stickfinder for dogs

katina: I ROLL TO GET A STICK
katina: YAY I GET A STICK

Paizo Employee Customer Service Manager

16 people marked this as a favorite.

katina: we're all technically adults here

diego: We have all physically aged enough to be considered adults

Paizo Employee Customer Service Manager

10 people marked this as a favorite.

robot chris: If you were looking to not be enabled, you are talking to the wrong group of people.

Paizo Employee Customer Service Manager

13 people marked this as a favorite.

katina: we should probably each have emojis of our own faces
...
katina: for business purposes

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Getting the comics into inventory and should be running the auth later this afternoon.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

diego: We were so young and naive back then. Now we have this:
katina: gonna just go ahead and get THAT nightmare fuel out of my face

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

cosmo: what is a verb for "to mind-blow"?

Paizo Employee Customer Service Manager

4 people marked this as a favorite.
Rysky wrote:
Christopher Anthony wrote:
Sara Marie: tea is probably better for me than more sad

Fact!

Also, *offers hugs*

It's ok. Thanks.

Spoiler:
It was a typo for soda.

Paizo Employee Customer Service Manager

6 people marked this as a favorite.

katina: did [redacted] just threaten to hit people with a [redacted]? Because I support that.

Paizo Employee Customer Service Manager

4 people marked this as a favorite.

erik k: Furthermore that sounds hilarious
erik k: And makes me feel slightly dead inside

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

I'm going to go ahead and close this up. I did not intend to start a debate in the CS forums about why "Seattle Shuts Down for Snow". I guess if you really want to debate this, take it to off-topic?

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Yikes, this is not what I expected for this thread!

We had a very large area of effect snowstorm throughout the region. A number of things meant the snowfall of around 5-8 inches had most folks staying home.
1. We have wicked hills and winding roads.
2. Cities have few snow removal trucks/plows (we just usually don't need them as it usually doesn't snow that much and most of the time it will melt in 24-48 hours anyway)
3. We don't use chemicals/salts to protect local waterways, lakes and Puget Sound (polluting the water around here would be a major ecological & economic disaster for our state).
4. Temperatures usually hover right around freezing. Which means we have a solid base of slushy wetness that freezes into icy sheets, if you have ever hit black ice before, you know how terrifying & dangerous this is) .
5. Most people know they shouldn't be out driving, some people, especially those who have never driven in snow or are "experts" use to flat, salted or actually plowed roads, try it and quickly find them selves in trouble, making roads even more dangerous. (Some of course, do know how to drive in the snow, have AWD and go make donuts in the parking lot, but those ones are the lucky few!)

Regional differences are crazy. Sorry we're closed... hopefully we'll be back open tomorrow!

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Folks, the greater Seattle region (that includes Paizo headquarters) got a dumping of snow last night and none of the customer service team are able to make it to the office today. We apologize for the inconvience.

-sara marie

Paizo Employee Customer Service Manager

8 people marked this as a favorite.

Hey folks, I find myself in a weird spot, I just had to self-moderate my own post.

Removed a post, as a moderator I think I was out of bounds participating in the way I did.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
David knott 242 wrote:

One obvious question is how many of these August releases would be part of the overall Starfinder subscription, assuming that there is only one as the seminars last year indicated. I might have to postpone subscribing if the subscription's August items include anything beyond the Core Rulebook, the AP, and First Contact.

Light bulb just went on: Maybe that is why First Contact might not be available before August?

First Contact is the Free RPG Day product so it has certain time limits on when we can offer it for purchase.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.
Steve Geddes wrote:
Consider this a favorite of Sara's deleted post. (I didn't think it broke any guidelines. :p)

Just needed a bit of feedback/editing from other CS people before I posted it publicly :)

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

No worries, I did not view your post as an attack, I see it instead as a post from someone who clearly is not satisfied with how shipping around Gen Con has worked for them in the past, and understandably so! I'm a prolific online shopper and I completely empathize with customers waiting for new releases to arrive and knowing other packages are getting shipped during a busy time, while your package sits pending.

Our conundrum here though, is that we have a limited time frame in which we can ship Gen Con releases. If we start too early we may not even have everything in our warehouse, or we have large swaths of customers who have the book 3-4 weeks in advance. We can't do that and maintain good relationships with other retailers or most of our subscribers.

Quote:
Most years you guys havent even started the shipping process for me

The last handful of years, usually by opening day of Gen Con (with some notable and very stressful exceptions) we have already been shipping out subscriber copies and preorders for nearly 2 weeks. We try to buff up on temporary workers during that time, but throwing more bodies at shipping during the Gen Con rush has a point of diminishing returns. It might work to bring in 3-4 temporary warehouse packers, but because warehouse fulfillment is skilled labor, there's a limited amount of tasks untrained folks can do. There will always be a finite limit on how many packages can be packed and how many we can physically hand off to the postal services on a given day. We are limited by truck size, loading dock size, the number of skilled workers we can have packing orders without interfering with each other's work.

We might not have shipped your package by opening day of Gen Con, but we've been pumping out thousands of other customer's orders at that point.

With regards to the free PDFs that come with some of our subscriptions, its a benefit that is added to your account's downloads when your order ships. Trying to create contingency methods that don't use up precious software development time, or don't tax our small customer service staff is unfortunately not something we currently have the resources to devote to. The opportunity costs of trying to adjust how those subscription benefits function are too high.

I understand and fully empathize that the way Paizo has worked around Gen Con's release has not worked for you. And while I would love to find a solution that works perfectly for everyone, the upshot is that with the resources we have we may not be able to get everything shipped by the first day of Gen Con. Its not something I want to have happen, and we do work within our business model to try to do better every year, so I hope you can understand I'm not advocating for things to stay the same, just trying to provide context so you can make an informed decision about where you choose to pre-order from.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Drowranger80, While we do our best every year to get all our preorders and subscriptions mailed out by the release date, we have a lot of orders to get out in a very limited amount of time and we cannot make any guarantees that an individual order will arrive, or sometimes even be completely shipped, by the release date.

As for part two, we have no automatic mechanism to preform that kind of task. You are more than welcome to call our customer service to cancel an order as long as it has not been processed for shipping. Since we don't charge until we process for shipping, you would then be able to order the PDFs at your own discretion. I would recommend calling if you have an urgentrequest around the Gen Con timeframe as our ability to respond to email requests gets particularly unpredictable during that period.

We also understand that for some Pathfinder and Starfinder fans, our fulfillment process is not ideal and if you choose to make alternative arrangement just let us know and we're happy to assist with editing or canceling orders.

Paizo Employee Customer Service Manager

10 people marked this as a favorite.

[redacted a]: I’ve made a lot of accidental money

[redacted b]: Does remind me of the time I gave myself $3.21 million in store credit

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

Kobold, I really empathize with what you want to accomplish here stress relief-wise, but I don't feel that this thread is entirely appropriate for paizo.com. If you want to try again with a less partisan premise, you are more than welcome.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

I'll be getting the thread up later today. Order spawning is Thursday the 2nd.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.
gbonehead wrote:


Is there a good reason to go to this effort? Seems like extra work to go and pre-order all the items and then go back and effectively pre-order them again to sign up for a subscription. If there's a reason, it's clearly no problem for me, but I'd prefer to minimize my effort :)
...
As an aside, I had assumed the Ask-All-Your-Starfinder-Operational-Questions thread was about rules based on the title so I hadn't looked at it at all. Ooops!

My good reasons usually involve a heavy dose of paranoia and contingency/disaster planning. The best way to ensure you get the products is to pre-order them. Additionally, if you pre-order them, we will likely send you any pertinent information about any potential Starfinder subscriptions (provided you have your privacy settings set to allows us to email you). Pre-orders also allows us to gauge demand as well. Paizo will do its best to ensure there is as little extra work as possible on the subscriber's part to convert per-orders to subscriber copies.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

Where can I offer feedback regarding Starfinder subscription option(s)?

If you would like to provide feedback on potential Starfinder Subscriptions options or benefits, you can email sara.marie@paizo.com.

Paizo Employee Customer Service Manager

3 people marked this as a favorite.

When will I be charged for my Starfinder preorder?

We will settle the charge against your payment method when your order(s) ship.

Paizo Employee Customer Service Manager

15 people marked this as a favorite.

chris: what topics nearly immediately go south?

katina: politics
...
katina: bird migration

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Will I get a free PDFs when preordering Starfinder books & maps?

Historically, we have only granted free PDFs with subscription copies of new releases or if there is a "bonus" product that is semi-attached to a subscription line and you have a subscription to that (ex: if you had the Adventure Path Subscription and preordered the new Curse of the Crimson Throne Adventure Path compilation hardcover, you received the PDF for free). However, we have not announced either way for Starfinder preorders and I am not ready to commit to either direction at this time.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Denara Taladas wrote:
I tried preordering the Starfinder core rulebook, GM screen, and first adventure path, but the store software shows me as getting billed separate shipping for each item. Will I be billed separate shipping for each item? Or is there a way to combine shipments?

Looks like this is a coding/product set up issue which we are investigating.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Folks, lets keep this product discussion thread focused on the product. If you have operational questions you can post them here Ask-All-Your-Starfinder-Operational-Questions.

Paizo Employee Customer Service Manager

7 people marked this as a favorite.

Will there be Starfinder Subscriptions?

We are still in discussions about how Starfinder subscription(s) might operate. As soon as we are ready to discuss subscriptions, I am sure we will broadcast it loudly from the rooftops. In the meantime, if you want a copy of Starfinder books, I would say to go ahead and preorder them. In the next few months before the launch at Gen Con, if there is a subscription that you wish to sign up for, the process to switch from preorder copy to subscription copy will be made as easy and painless as possible for you.

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