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Sara Marie

Sara Marie's page

Customer Service Dire Care Bear Manager. Pathfinder Society Member. 6,593 posts (6,800 including aliases). 3 reviews. 2 lists. 4 wishlists. 2 Pathfinder Society characters. 4 aliases.


1 to 50 of 1,593 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | next > last >>
Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

cosmo: Your actual reality has no bearing on the needs of my funny joke.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

We are already prioritizing subscriptions. We are still shipping. Warehouse schedules are not always static and its not predictable when shipping will end for the weekend, though typically, by 7pm is usually a safe bet.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

I've gone back through the thread and removed some posts and replies to those posts. This is not the thread to debate whether or not ghost stories are real. If you want to debate the existence of supernatural entities, you need to start a new thread. Keep in mind that we do not tolerate threads created to mock or bait other users.

Paizo Employee Customer Service Dire Care Bear Manager

14 people marked this as a favorite.

People are having a good time here sharing their ghost stories. If you don't want to contribute to this thread in a helpful or friendly manner or if the subject of this thread is not your cup of tea you are cordially invited not to post in it.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

Sorry folks, this discussion is taking more time to moderate than the moderation staff has metaphorical bandwidth for.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

We are down to 1,302 emails.

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

Current email count is 2007. I tried really hard to get it under 2000 before Sharaya and Katina got in this morning because hitting 2k is pretty depressing, but alas, couldn't seem to get them out faster than they came in. We are doing our best to triage the situation.

That being said, we came across an issue with how shipping costs are displayed and we are currently assessing the situation. We won't be authorizing/spawning today and I am holding off on changing things too permanently until we have a better idea of where we sit.

thanks
sara marie

Paizo Employee Customer Service Dire Care Bear Manager

8 people marked this as a favorite.

redacted: If it means we get to dress up Mona as Batman, it might be worth it.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.
mach1.9pants wrote:

No shipping email for me yet either, at what point should I be worried?questioning CustServ?

EDIT Nope looks like it shipped just no email, all good :D

Sent 09/26/14 09:40:30 AM

EDIT, just saw your edit. Yay!

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

sara: I am encouraged by your optimistic attitude

katina: also called "denial"

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

adjusted title for clarity.

Paizo Employee Customer Service Dire Care Bear Manager

10 people marked this as a favorite.

ashley: dammit, i thought my computer was dieing. it's just the sound of cosmo's music being muffled by the wall.

cosmo: Sorry... I’ll turn it up

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

ashley: i think im going to put myself into a pumpkin coma this weekend. gonna drink pumpkin spice latte while eating pumpkin pancakes and pumpkin chocolate chip cookies for dessert. maybe ill pick up a costco pumpkin pie while im at it as well.

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

katina: {I} don't really know which directions I should flail my arms for progress to happen

Paizo Employee Customer Service Dire Care Bear Manager

11 people marked this as a favorite.

cosmo: my favorite kind of problems are Not Me problems.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

cort: if you’re unsure, badge them.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

I'm removing most of the posts from this thread. To the OP, if you are unable to access what you need using the suggestions in Liz's post, you can also email webmaster@paizo.com to see if they can offer additional assistance. Please note, our Digital Products Assistant who usually responds to these types of questions is out of the office today so it won't be until next week before she can respond. You are also welcome to make an new messageboard post to inquire if someone from the community has suggestions for how to extract images from maps, but it will need to be written with a less aggressive tone and without threats of piracy.

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

christopher: Each visitor badge should have a different name. "Stranger", "Intruder", "Interloper", "Miscreant", etc.

sara marie: Miscreant Mondays
sara marie: Intruder Tuesdays
sara marie: Stranger Wednesdays

cort: Murder Hobo

katina: That should be reserved for special guests.

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

Please do not speculate about people's gender identity, I understand you think you're just joking around, but its not cool.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Some posts were removed. Not cool.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Up early to help people plan for the next few months due to the unavailability of the estimates on My Subscription pages. Original post will be updated if information changes (it very likely will) and thread will remain locked until we are closer to the release month.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Removed some derailing posts and replies.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Estimates on cards that were shipped to Gen Con attendees that picked up subscriptions is 4-8 business days for domestic (us) and 9-36 business days for international.

They shipped in 6"x6" cardboard mailers vis Mail Innovations which is a company that hands off shipments to USPS part way through transit. Most left our warehouse on 9/12 though some went out on 9/13 and possibly a few stragglers went out after that.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

You may have to go backwards through the steps in the checkout to find the option for sidecarting stuff.

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

I was pleasantly surprised with how hefty it is for the cost. I nabbed one at Gen Con and love mine. I have one very trivial complaint: where the medallion connects to the chain needs to have one more loop so that it lies flat instead of slightly twisting the chain.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

Usually we try to keep at least one person around, but I'm taking Sharaya and Katina out to lunch as a thank you for the crazy long hours and hard work they have been putting in for the last TWO months.

So if you need to call us, please wait until after 12:30 :)

thanks
sara

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

katina: If someone pushed a tray of Dim Sum through the office

katina: I think that would be the happiest day of my life.

katina: And also the last day because I'd eat until I exploded.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.
Skeld wrote:
Steve Geddes wrote:
I think someone should manually check the shipping calculations on this/these orders. You seem to be undercharging me (possibly) by a fair bit.

I have the opposite problem. $17 UPS Ground from Seattle to Alabama for an AP, a Companion, and a Campaign Setting seems kinda high.

-Skeld

Sending you an email.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

Auth/order spawning is done.

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

redacted: "Oh, I'm sorry. We seem to have lost your resume. Could you send another one? With maybe some brownies in it this time? "

helpful hint:

Do not actually send homemade food items unless you are Liz Courts.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Had a logging issue and crashed a little less than halfway through. I've restarted it. Chugging away again.

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

sharaya: what is the "appropriate" way to eat these?

liz: Stuff them in your face.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

Yes, all the southern's in the office collectively felt as if someone tickled our arteries when liz mentioned frito pie and katina asked what it was.

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

liz: you take a bag of fritos, cut it down the middle and pour chili and cheese over it

katina: uh, i need to take a fieldtrip.

katina: and then a nap

Paizo Employee Customer Service Dire Care Bear Manager

13 people marked this as a favorite.

Cry 'Havoc!', and let slip the code of auth!

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.
Feros wrote:
Sara Marie wrote:
robot chris: I would dive into tires on fire over a course of mud for a [Liz Courts] brownie.
Leaving one to wonder what exactly Liz puts in her brownies...

Butter. And chocolate.

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

robot chris: I would dive into tires on fire over a course of mud for a [Liz Courts] brownie.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

After discussing this with other members of the moderation team, we do not believe this thread is going to go anywhere productive and/or maintain a civil tone. While we are not fond of preemptively locking threads, however, we do not currently have the resources to moderate a thread like this at this time. There are numerous other places on the web that would be a much better venue for discussing this.

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

Here at Paizo we blame Cosmo thankyouverymuch.

Also, I almost always use Steve's account for testing because, if it works on Steve's order, it can probably get through most anything.

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

redacted: Pathfinder Player Companion: Roombas of the Inner Sea

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

redacted 1: Are you sure you mom *isn't* Baba Yaga?

redacted 2: ... No?

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

katina: POUTINE FIELD TRIP

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

gary: i am digging into this bug very deeply

gary: it is like burrowing into cotton candy

gary: except smelly

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

I've moved the auth/spawn date to tomorrow since its 5pm and I haven't even been able start yet on the live site.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.
Agradeleous wrote:

I hope it doesn't cause too many gray hairs.):

They are coming in silver/white to be honest, not grey.

Paizo Employee Customer Service Dire Care Bear Manager

8 people marked this as a favorite.

liz: …Why do you look like Palpatine now, Cosmo?

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.
bugleyman wrote:
I think the solution is to add more customer support people. :)

My empire expands.

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

And webstore gninja Liz Courts!

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