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Sara Marie

Sara Marie's page

Customer Service Manager. Pathfinder Society Member. 8,514 posts (8,762 including aliases). 2 reviews. 2 lists. 2 wishlists. 2 Pathfinder Society characters. 5 aliases.


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Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Romiras wrote:
The game is scheduled for release in August 2017. It's great since I have a birthday in Arodus. But I also live in country far far away and I'd love to be sure that the game itself and the first part of the first Adventure Path would be packed and sent my way ASAP. So... Any news on preorder?

There will be more details when the product pages go live, but in the meantime, here are some tips to ensure your order is shipped out to you as soon as its possibly available to:

1. Keep your payment information up-to-date. Paizo *settles* the payment at the time your order is shipping. If you order as soon as the product is available for preordering you might see an *authorization* which places a hold on funds. If the authorization funds are not used, they will expire and release the hold on funds. Often people see the pending transaction and then assume we've charged for it only to find out months later when the book starts shipping that it was just an authorization and they still owe money.
One trick that some customers use is to purchase a custom amount gift certificate for themselves for the amount of the order. The charge for the gift certificate settles immediately and then the money is on your account and can be used to preorder your book(s).

2. Keep your shipping information up-to-date. We frequently have customer who forget to update their address after a move and don't remember until after we ship their order. On very rare occasions we are able to run down to the warehouse and stop it before the mail picks up, but usually the customer is stuck waiting to see if the package gets forwarded or sent back to Paizo.

3. If you need to make a change or have a question about your order, ask. We've currently got a team of 4 people who's literal job description is "help customers". If something is confusing or incorrect, the sooner you let us know the better.

Bonus Tip: Sometime probably around July, there should be a stickied thread in the custom service forum for shipping August/GenCon products. Keep an eye on that thread as we use it to discuss how shipping is going, if you need to be concerned that your order hasn't shipped yet, etc.

Paizo Employee Customer Service Manager

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chris: my “burn it all” feelings may have been premature

Paizo Employee Customer Service Manager

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claudekennilol wrote:
I know this is the wrong place to post this.. But I can't find whatever the right place may be. I got two $8 codes and no $15 codes from the bundle. Humble Bundle says one is a $15 code but when I redeemed it, it was a second $8 code

We are looking into this and it appears to be on the Humble Bundle side a code generation issue. We are working with them to resolve this as soon as possible to get folks who went with the $15 tier the correct PDFs. If this happened to you, you can contact them at

HB contact:
contact@humblebundle.com.

thanks
sara marie

Edited to update details.

Paizo Employee Customer Service Manager

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cosmo: My name is Cosmo. Feel free to affix it with your Blame. Swear by it at your own peril.

Paizo Employee Customer Service Manager

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Removed a post and replies. Our goal for paizo.com is to be a friendly and welcoming community for gamers to connect and interact. Posts promoting spiteful or malicious drama do not have a place on paizo.com.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

Removed a post. Our goal for paizo.com is to be a friendly and welcoming community for gamers to connect and interact. Posts promoting spiteful or malicious drama do not have a place on paizo.com.

Paizo Employee Customer Service Manager

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Reviewing what happened, the sale mishap was active for part of Sunday, January 1st. We are not going to adjust the orders that were submitted during that time. If you got through checkout with the sale prices, it was your lucky day.

If you were not able to submit your shopping cart until after we corrected the sale issues and your order was submitted with the correct prices (i.e. not the discounted prices), we are happy to help cancel the order for you if you have not downloaded PDFs or if your order has not shipped. If you have questions or concerns about an order, please contact us as soon as possible.

I've turned over the data for which items were purchased to our financial team so they can ensure the consignment items that were purchased are not adversely affected by this discount.

For those of you who have offered to have your order adjusted, that is very gracious of you. However, in this case, leaving the orders alone as much as possible will lead to the smoothest resolution on our end.

Let me know if you have any questions!

thanks
sara marie

Paizo Employee Customer Service Manager

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Moved to Advice forum.

Paizo Employee Customer Service Manager

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christopher: Show me on the alignment chart where the game touched you.

Paizo Employee Customer Service Manager

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Looking into the scope of this. We're working making sure that customers and consigners are not adversely affected and if we need to make any changes to orders that were processed.

Paizo Employee Customer Service Manager

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katina: extra points if you turn into a werechicken

Paizo Employee Customer Service Manager

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katina: i feel like i need to rewatch Devil Wears Prada because I think I want to be Meryl Streep

katina: though i’m pretty sure by the end of that movie you’re not supposed to want to be her

Paizo Employee Customer Service Manager

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The Fiend Fantastic wrote:

Praise Sara Marie,

Our team in Way of the Wicked has triumphed over another group of do-gooders, and i can now turn their barbarian into my bloody skeleton minion.

:D

May your triumph over do-gooders always remain fictional and may your bloody barbarian skeleton minion always obey you.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Sir D. Arthraven wrote:
Praise Sara Marie, for our GM for this season's special told us we are such an efficient group.

May your GM's always have something to praise your group for and may "efficiency" always remain a compliment.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
ElderNightmare wrote:

I praise Sara Marie, because my lumbago seems to be gone.

May your lumbago continue to stay away from you and your back continue to stay close to you.

Paizo Employee Customer Service Manager

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Katina: isn’t having your soul set on fire a bad thing?
Katina: that seems like it’d be a bad thing
Diego: It’s magical
Katina: that just sounds like you’re trying to justify horcruxes
Diego: Horcruxes don’t need justification

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Dale McCoy Jr wrote:
Hey Sara Marie. I had a 3 day weekend this weekend. I just want to say thank you.

May your weekends always be 2 or more days long and may you always enjoy these extra days.

Paizo Employee Customer Service Manager

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Rysky wrote:
Sara Marie wrote:
Tacticslion wrote:
What campaign setting do you run around in? Why?
  • My own.
  • What's it like? :3

    Alternates between heavily magical or totally sci-fi or a combination of the two depending on what I'm in the mood for. I have a whole smorgasbord of heroines each with their ongoing stories and if I'm bored or in need of a bedtime story, I sit back, close my eyes and flesh out their stories a bit more. Occasionally I try to bend their universes together and figure out links between their lives and since its my own setting, I can do that!

    Paizo Employee Customer Service Manager

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    Chyrone wrote:

    Praise Sara Marie, because i've tried making a Japanese snack.

    Although the shape was different, the result was very yummy.

    Blessed be those who attempt food creation. May your culinary experiments be ever the perfect flavor.

    Paizo Employee Customer Service Manager

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    Tacticslion wrote:

    Crossposted in AMA threads: it's a Paizopaloozaganza!

    Sara.

    Ssssaaaaarrrrraaaaaa. Praise to you for allowing this (I'm presuming; feel free not to answer)!

    Super-serious series of questions*:

    * Nnnnnnope.

    If you could have 2 different super-powers, what would they be and why?
    (Assume corollary powers required to make a given power work are part of it; i.e. Since you'd need super tensile strength/durability to, you know, not-die when you made use of your super-strength power, you get them both when you say "super strength" as a singular option.)
    Why?

    • At-Will-Weather-Proofing.
    • Dark Vision.

    Tacticslion wrote:
    If, instead, you could be a gestalt of 2 super heroes, who would you gestalt to be yourself? Why? Which comic universe would you run around in? Would you prefer to be in that one, or this one?
    • Wonder Woman, Captain America
    • I am not familiar enough with comic book worlds to make an informed choice.

    Tacticslion wrote:
    On the other hand: BAM! You just gained 16 levels in a Pathfinder class (or classes)! Which class(es) do you pick, and why? Incidentally, if you could spontaneously switch races, would you? And if so, to which?
    • Witch.
    • Medusa

    Tacticslion wrote:
    Similarly, you won the super-lottery, and gained mythic tiers! 10 of 'em! (And you gain class levels to match; please feel free to change your previous answer if this does so for some reason.) What path do you take? (Alternate option: substitute a single tier for a simple mythic template.)
    • Not familiar with Mythic Rules. Whomp Whomp.

    Tacticslion wrote:
    Yet another query: you monster. Specifically, you CR19 (or less) monster! Which are you?! ... and would this have been your first choice? If not, which would be?
    • Medusa
    • yes

    Tacticslion wrote:
    But the wheels of fate-time have spun again, and your everything has been transposed into that of someone else! You've just become a prepublished NPC from an official source! Which prepublished NPC is it?
    • Yala of the High Places NPC Codex pg 70

    Tacticslion wrote:
    What campaign setting do you run around in? Why?
    • My own.

    Tacticslion wrote:
    As a final thing: blend any and/or all of the above questions into a single ginormous question: an optional blend of a prepublished NPC, monster, and some superheroes all walk into a bar... and out comes you, as a gestalt of those guys, the race you choose, some extra superpowers, and have extra class levels and mythic tiers on top! What are you?! (Other than "awesome" - naturally.)
    • Pharasma

    Tacticslion wrote:
    Oh, and one more thing: if you lived through a Legend of Zelda (as one of the Links); which would it be, and why?
    • Zelda.

    Tacticslion wrote:
    Thanks! Enjoy!

    You too.

    Paizo Employee Customer Service Manager

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    Chyrone wrote:

    I praise Sara Marie, for my two rat swarms both rolling a natural 20 vs an AOE fire spell.

    They are now happily munching on the PC's ankles.

    May your rat swarms always remain fire-free and your ankles be ever munchie & crunchy.

    Paizo Employee Customer Service Manager

    6 people marked this as a favorite.

    Removed a couple posts. Picking fights with other community members is not ok.

    Paizo Employee Customer Service Manager

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    katina: you have freed yourself from the shackles of elbow macaroni

    chris: no longer am I limited to the noodle shape in the box
    chris: nor the gross “serving size” of cheese provided in their envelope of judgement

    Paizo Employee Customer Service Manager

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    robot chris: wait. ovens come in different sizes?!?!?

    Paizo Employee Customer Service Manager

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    katina: a pressure cooker is just a stressed out crockpot

    Paizo Employee Customer Service Manager

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    Thank you all for flagging posts and bringing this thread to the attention of forum moderators. While there are some problematic attitudes towards inclusivity exhibited earlier in this thread, I think that the follow up comments, especially James', have redeemed the direction this conversation was headed. I've been going back and forth on removing some of the inital comments belittling inclusivity, but ultimately I think its important that the responses remain as an example of what the community and Paizo's standards are on this subject.

    Paizo Employee Customer Service Manager

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    Hi folks, things we aren't doing in this thread include: discussion of if rape victims detect as evil. I removed some posts and a bunch of replies for that reason.

    Paizo Employee Customer Service Manager

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    I blame Cosmo for the quality of the search results I got when I googled "I blame Cosmo."

    Paizo Employee Customer Service Manager

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    I blame Cosmo for the clown emoji I now see after updating my phone :|

    Paizo Employee Customer Service Manager

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    There is absolutely no dispute that this person is an awful human being, but posts wishing/hoping for the death of people, even ones like this, do not belong on paizo.com. If you feel strongly that this person needs a thread to discuss them, it must be posted in a less inflammatory manner (note: that is not saying the post needs to remain "neutral" by any means, because I agree there are not two equal or valid sides to this discussion, his actions are atrocities, but that it needs to be framed without the death wishes).

    Paizo Employee Customer Service Manager

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    Being able to transfer multiple pokemon at the same time is quite handy.

    Paizo Employee Customer Service Manager

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    katina: your cow will be SLIIIIIIGHTLY less tipsy than our cows

    Paizo Employee Customer Service Manager

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    Sara Marie: "Every time you make a rule, you take away a choice. And choice, with all its illuminating repercussions, is the fuel for learning."*

    Chris: my choice involves sweet cleansing fire

    *:
    First Break all the Rules, Gallup Press pg 122

    Paizo Employee Customer Service Manager

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    Diego: Can we have a "Answer the phone like Batman" day?
    Diego: And when someone calls to ask "Why haven't I received my order yet?
    Diego: We can use our Christian Bale voice and say "WHERE IS IT?!?" and hang up.

    Paizo Employee Customer Service Manager

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    sara marie: there are two outcomes here

    gary: i pick the evil one

    sara marie: you'll need to be more specific

    Paizo Employee Customer Service Manager

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    The Usual Suspect wrote:

    I'm sorry Sara, but this is also the thread where we as the LGBT community come to talk about our problems. Unfortunately, right now that includes feeling sick or being terrified about the election results. I don't think we're so much talking politics and venting our fears in the one safe place we feel comfortable doing so.

    We will of course do our best to remain civil about it.

    Sorry, I didn't intend to imply you couldn't talk about politics in here. What I meant was that it isn't the place for people to come in and try to debate policies and speak in a manner that feels like its invalidating the feelings and worries of LGBT folks and their allies in this thread; which is what my read of the situation was when I was trying to get context for flagged posts. Please feel free to email community if you have additional concerns about this.

    ~Sara

    Paizo Employee Customer Service Manager

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    Folks, you can answer questions without repeatedly pointing out spelling or grammar issues. Not everyone here places the same value on spelling, nor does everyone on paizo.com have the same typing, writing or English language skill sets.

    Paizo Employee Customer Service Manager

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    Please keep in mind that while Paizo Inc is based in Washington State in the USA, Pathfinder and other Paizo products are sold globally. We have people in our community and visitors from all over the world and our goal is to keep paizo.com and the Paizo Community a welcoming and friendly environment.

    Paizo Employee Customer Service Manager

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    The best kind of group meeting: it came with a pizza lunch!

    Paizo Employee Customer Service Manager

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    Looking to get the order creation party started soon.

    Paizo Employee Customer Service Manager

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    Hi folks, James and I have chatted about this AMA thread and we've decided to lock it for now.

    Paizo Employee Customer Service Manager

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    This is just a quick reminder that this thread is called "The LGBT Gamer Community Thread." It is a thread where LGBT folks and allies can support each other within the gaming community. This is not a thread for debating politics.

    Paizo Employee Customer Service Manager

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    Folks, upon review of the product we are taking it down and will be in contact with the publisher. While we appreciate the issue being brought to our attention so it can be corrected, if you come across a product you feel violates our compatibility license or may otherwise contain offensive or derogatory language, please let us know via consignments@paizo.com (cc customer.service@paizo.com).

    I know sometimes its hard to understand why a word that's been in our cultural lexicon for what seems like forever with no protestation might be a slur or problematic or sometimes we need to avoid saying, but when the group of people that the word gets applied to says that yes, its an ethnic or racial slur, then yes, we need to stop using it.

    thanks
    sara marie

    Paizo Employee Customer Service Manager

    7 people marked this as a favorite.

    Just going to go ahead and lock this up for review on Monday. If you have a question, comment or concern about a product we have for sale on our site, please let customer.service@paizo.com and consignments@paizo.com know so we can review it, thanks.

    Paizo Employee Customer Service Manager

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    Redacted: why does the term human resources make me think of a big sausage grinder

    Voice of HR: That's a great question. I prefer to chop people up rather than grind them.

    Paizo Employee Customer Service Manager

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    The wording of the options for off-schedule subscriptions are still a little clunky and I'm hoping to clarify the language and UI a bit. I think one of those things is that if the options are disabled because its your only subscription, then we should have ASAP as the option that appears selected or neither option selected.

    Paizo Employee Customer Service Manager

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    Removed a post. The original poster is asking for help creating a character concept that is as least reliant on gear as possible. Name calling the GM is not an appropriate answer.

    Paizo Employee Customer Service Manager

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    Politics is a topic that frequently has some very passionate posting from many different perspectives. I know that there are very strong opinions regarding the recent elections, however, our forums need to keep the conversation civil. In addition to treating one another with respect, keep political threads to a minimum (we do not need to continuously spawn new political threads), and if you feel someone is baiting or trying to incite arguments, flag it and move on. I am locking this thread.

    Paizo Employee Customer Service Manager

    3 people marked this as a favorite.

    Politics is a topic that frequently has some very passionate posting from many different perspectives. I know that there are very strong opinions regarding the recent elections, however, our forums need to keep the conversation civil. In addition to treating one another with respect, keep political threads to a minimum (we do not need to continuously spawn new political threads), and if you feel someone is baiting or trying to incite arguments, flag it and move on. I am locking this thread, "Trump And The Possible End of Western Civilization" is a baiting title. If you want to debate if this presidency means "Western Civilization is over" take it to PM or take it off paizo.com.

    Paizo Employee Customer Service Manager

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    Moved to Off-Topic. Folks, politics can be a very heated issue. This election cycle has really been pronounced in its level of divisiveness. Baiting posts and replies (aka this whole thread) have been removed.

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