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Removed a post. Quoting that particular song lyric is indeed inappropriate in this context.
Additionally, we are getting very close to the point of soliciting for events from the community, however we have not done so yet and before laying out what you are going to be doing at our convention you need to have submitted your event for approval and scheduling.
We wanna be the very best,
We will travel through the website,
Customers, (gotta help them all) its you and me
Customers, (gotta help them all) a heart so true
katina: I HEARD COOKIES
diego: That made me wish steak cookies were a thing
sara marie: i mean, there are cookies called cow pies
katina: i feel like filets are kinda like the cookies of steak
sara marie: is steak tartare like eating cookie dough then?
Yikes, this is not what I expected for this thread!
We had a very large area of effect snowstorm throughout the region. A number of things meant the snowfall of around 5-8 inches had most folks staying home.
Regional differences are crazy. Sorry we're closed... hopefully we'll be back open tomorrow!
David knott 242 wrote:
First Contact is the Free RPG Day product so it has certain time limits on when we can offer it for purchase.
No worries, I did not view your post as an attack, I see it instead as a post from someone who clearly is not satisfied with how shipping around Gen Con has worked for them in the past, and understandably so! I'm a prolific online shopper and I completely empathize with customers waiting for new releases to arrive and knowing other packages are getting shipped during a busy time, while your package sits pending.
Our conundrum here though, is that we have a limited time frame in which we can ship Gen Con releases. If we start too early we may not even have everything in our warehouse, or we have large swaths of customers who have the book 3-4 weeks in advance. We can't do that and maintain good relationships with other retailers or most of our subscribers.
Most years you guys havent even started the shipping process for me
The last handful of years, usually by opening day of Gen Con (with some notable and very stressful exceptions) we have already been shipping out subscriber copies and preorders for nearly 2 weeks. We try to buff up on temporary workers during that time, but throwing more bodies at shipping during the Gen Con rush has a point of diminishing returns. It might work to bring in 3-4 temporary warehouse packers, but because warehouse fulfillment is skilled labor, there's a limited amount of tasks untrained folks can do. There will always be a finite limit on how many packages can be packed and how many we can physically hand off to the postal services on a given day. We are limited by truck size, loading dock size, the number of skilled workers we can have packing orders without interfering with each other's work.We might not have shipped your package by opening day of Gen Con, but we've been pumping out thousands of other customer's orders at that point.
With regards to the free PDFs that come with some of our subscriptions, its a benefit that is added to your account's downloads when your order ships. Trying to create contingency methods that don't use up precious software development time, or don't tax our small customer service staff is unfortunately not something we currently have the resources to devote to. The opportunity costs of trying to adjust how those subscription benefits function are too high.
I understand and fully empathize that the way Paizo has worked around Gen Con's release has not worked for you. And while I would love to find a solution that works perfectly for everyone, the upshot is that with the resources we have we may not be able to get everything shipped by the first day of Gen Con. Its not something I want to have happen, and we do work within our business model to try to do better every year, so I hope you can understand I'm not advocating for things to stay the same, just trying to provide context so you can make an informed decision about where you choose to pre-order from.
Drowranger80, While we do our best every year to get all our preorders and subscriptions mailed out by the release date, we have a lot of orders to get out in a very limited amount of time and we cannot make any guarantees that an individual order will arrive, or sometimes even be completely shipped, by the release date.
As for part two, we have no automatic mechanism to preform that kind of task. You are more than welcome to call our customer service to cancel an order as long as it has not been processed for shipping. Since we don't charge until we process for shipping, you would then be able to order the PDFs at your own discretion. I would recommend calling if you have an urgentrequest around the Gen Con timeframe as our ability to respond to email requests gets particularly unpredictable during that period.
We also understand that for some Pathfinder and Starfinder fans, our fulfillment process is not ideal and if you choose to make alternative arrangement just let us know and we're happy to assist with editing or canceling orders.
My good reasons usually involve a heavy dose of paranoia and contingency/disaster planning. The best way to ensure you get the products is to pre-order them. Additionally, if you pre-order them, we will likely send you any pertinent information about any potential Starfinder subscriptions (provided you have your privacy settings set to allows us to email you). Pre-orders also allows us to gauge demand as well. Paizo will do its best to ensure there is as little extra work as possible on the subscriber's part to convert per-orders to subscriber copies.
Will I get a free PDFs when preordering Starfinder books & maps?
Historically, we have only granted free PDFs with subscription copies of new releases or if there is a "bonus" product that is semi-attached to a subscription line and you have a subscription to that (ex: if you had the Adventure Path Subscription and preordered the new Curse of the Crimson Throne Adventure Path compilation hardcover, you received the PDF for free). However, we have not announced either way for Starfinder preorders and I am not ready to commit to either direction at this time.
Denara Taladas wrote:
I tried preordering the Starfinder core rulebook, GM screen, and first adventure path, but the store software shows me as getting billed separate shipping for each item. Will I be billed separate shipping for each item? Or is there a way to combine shipments?
Looks like this is a coding/product set up issue which we are investigating.
Will there be Starfinder Subscriptions?
We are still in discussions about how Starfinder subscription(s) might operate. As soon as we are ready to discuss subscriptions, I am sure we will broadcast it loudly from the rooftops. In the meantime, if you want a copy of Starfinder books, I would say to go ahead and preorder them. In the next few months before the launch at Gen Con, if there is a subscription that you wish to sign up for, the process to switch from preorder copy to subscription copy will be made as easy and painless as possible for you.
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