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Sara Marie

Sara Marie's page

Customer Service Dire Care Bear Manager. Pathfinder Society Member. 6,984 posts (7,216 including aliases). 3 reviews. 2 lists. 4 wishlists. 2 Pathfinder Society characters. 4 aliases.


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Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Customer Service is down to 299 emails.

Paizo Employee Customer Service Dire Care Bear Manager

10 people marked this as a favorite.

katina: or brew your own bear
katina: beer*
katina: don't brew a bear. Not recommended

sharaya: I've always wanted to try that

gary: mmmmm bear brew

christopher: Sounds like it could get hairy

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

robot chris: getting slapped in the face with your own heart

sharaya: before or after your heart is trampled on?

robot chris: both
robot chris: slap - trample - slap
robot chris: it’s like a g!~&*&n bulbasaur of feelings

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

liz: Can we get Alan Rickman to do our voice messages?

liz: Because Alan Rickman = Karzoug

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

redacted: so... paizo party bus to oregon?

redacted: swing by powells, voodoo and a liquor store?

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

We usually suggest consulting with a lawyer if there are parts of the Pathfinder Compatibility License that you do not understand or have questions about how it might affect or interact with a product you are interested in creating, because the Pathfinder Compatibility License is a legal document and you are the one ultimately responsible for ensuring that your product abides by it.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

cort: OK, apparently I'm the only one in the company that can't casually componse a sonet in old english.

katina: eh, it's more like sonnet mad libs
katina: and you should obviously work on that

robot chris: I can barely Oxford Comma
robot chris: so you’re not the only one, if that helps

katina: it WILL be brought up in your review

robot chris: *and* they trust me to talk to people somehow
robot chris: I don’t get it
robot chris: but wharves
robot chris: whatevs*

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

gary: we explore cheaper shipping alternatives all the time. just last month, we sent back a trebuchet that just wasn't cutting it

ashley: we're still lobbying the DOD to let us use the drones for drop shipments. we haven't heard back yet.

christopher: I still have the box cannon prototype in my garage.

cosmo: Unfortunately, my cloned flying monkey experiment still has hte status: “Overly Fighty”. They are not yet ready for public deployment.

Paizo Employee Customer Service Dire Care Bear Manager

12 people marked this as a favorite.

katina: We were gonna start blaming Cort for everything

katina: but realized that's what Cosmo is for

katina: so now you two shall fuse and become Cosmort

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

cort: I will take infamy over fame every time.

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

robot chris: I’m not corrupted, just busy!

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.
Dragon78 wrote:
So the word count limit is still 300 words or less, correct?

You can see all the rules for round 1 by going to the main page for RPG Superstar on the right side of the page. You should see a box with a list of RPG Superstar™ 2015 Official Rules, FAQ, Links to the Judges, etc and then a section updated as we go with each rounds specific rules. If for some reason your browser decides the website is to wide, you may need to scroll horizontally to see it. (I use Safari and it automatically knows to wrap text to make the whole page fit, unless the window is really, really small, but I don't know if every other browser does that).

Here's a direct link to the Round 1 rules.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

ashley: if the party doesn't require a vaccination i dont want to go!

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

katina: ve haff vays of making yarn... how you say... disappear

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

♬It's a brand new day
And the coffee's hot,
All the code is singing
That we're gonna auth. ♪

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

If you cannot participate in a discussion in good faith or are tired of a particular topic, you can feel free to ignore or hide the thread.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

I feel like I'm about to poke a hibernating bear, but fortune favors the bold!

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.
Samy wrote:

How about new New Release Shipping Threads for Jan, Feb, Mar, Apr,

Psh... that's a whole year away!

Spoiler:

Paizo Employee Customer Service Dire Care Bear Manager

13 people marked this as a favorite.

tanis: sending hugs to all of customer service

gary: my hug got bent in shipping, paizo is the worst!!!

sara marie: is your hug still useable

gary: it's a little sticky

ashley: psh, the stickiness is a feature not a defect gary.

katina: We do not have a current timeline for when we will be receiving more hugs from our distributors.

sara marie: wait
sara marie: gary, tanis sent customer service hugs
sara marie: not you
sara marie: did you get mine?

gary: I'M NOT SENDING IT BACK

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

katina:I think turkey is probably just traveling back in time a day to take over my brain early

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

katina: they can brine the turkey with their tears.

Paizo Employee Customer Service Dire Care Bear Manager

6 people marked this as a favorite.

robot chris: hum totally not me
robot chris: not the robot
robot chris: nothing to see here
robot chris: doot doot doot

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

gary: it's possible adding another [technical jargon] might've also flipped that bit

redacted: huh
redacted: okay, I had just [more technical jargon] originally

gary: shouldn't matter but apparently might?

redacted: I’ll do it the weird way then
redacted: just to be sure

gary: bugs

redacted: much like the spider on my porch, I’ll give these bugs some space and hope they leave me alone and don’t lay eggs in my pillowcase

cort: Seems fair, and faintly horrible.

redacted: thank you for looking into it
redacted: was worried I’d done something stupid

gary: hmmm let's see, redacted doing something stupid or a bug
gary: which is more likely
gary: imma haveta go with bug

redacted: well hey now

gary: you can adopt that as your basic triage strategy

redacted: I’ve totally not ever taken down the whole site or anything >.>

gary: shoot, if you haven't done that yet it must be your first day

redacted: and after typing that a bunch of stuff on my desk fell
redacted: I think it’s the ghost of former bugs
redacted: bugs past? or do I have to wait until after Thanksgiving for the christmas cautionary tales?

Paizo Employee Customer Service Dire Care Bear Manager

9 people marked this as a favorite.

ashley: what im taking away from this is that i can get you all to participate in arson with me so long as i bring puppies. i knew i liked you guys.

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

katina: You did not say "professional wrestling". You said 'wrasslin". That's a whole different connotation.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

diego: So does it even matter if it burns down? Take the puppies and call it a good day

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

katina: but we'd all end up with adorable puppies so... win/win?

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

ashley: and this is how you get anarchy

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

Discussing workflow for the afternoon:
sharaya: I think I should be able to get through cancelling all the subscriptions.

sara: ...

sara: Just the ones who are requesting to be cancelled... right?

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

katina: Isn't that a volcano?

Paizo Employee Customer Service Dire Care Bear Manager

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redacted: Is it appropriate to give a boob window curtains?

redacted: Or Roman shades?

redacted: At least a nice valance.

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Still shipping subs.

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

robot chris: still deciding whether I’m making maple cheesecake or an apple cake to go with apple pie

sara marie: why not both?

robot chris: you bring up a very solid point

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Thank you for taking the time to provide feedback, I'll point your thread out to our Warehouse manager.

Paizo Employee Customer Service Dire Care Bear Manager

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-Steve Johnston- wrote:
Pending authorizations usually have an expiration date. I think it's two weeks, but I'm not sure.

It depends on the financial institution and the type of card. Credit cards tend to have a longer window (including up to a month!) than debit cards, which tend to be around 5 business days. Prepaid cards and international payment methods can have entirely different rulesets which are completely inconsistent.

Paizo Employee Customer Service Dire Care Bear Manager

8 people marked this as a favorite.

katina: I don't want to know what a reanimated turducken would do to get revenge on it's creator.

liz: “I’LL SHOW YOU HOW TO STUFF THINGS”

Paizo Employee Customer Service Dire Care Bear Manager

5 people marked this as a favorite.

sharaya: also, that overheard...
sharaya: Can I request a turducken golem?
....
sharaya: also, now I am hungry

Paizo Employee Customer Service Dire Care Bear Manager

1 person marked this as a favorite.
Brell Stormforge wrote:
Starting to think the pathfinder miniatures subscription is a complete waste of time and money. While my order is still pending, customers of miniature market have already had theirs shipped with free shipping. After the insane $37 shipping fee from Paizo I am paying over $320 while miniature market is charging $315 for the case with free shipping. Hopefully this mess is just because of the golem sale and next time they have a golem sale they will have learned something and it won't be such a cluster. I'm gonna try to be patient and see how the next subscription release goes, but if it's as bad as this one, it might be time to buy from another site. Frustrated that while others will be gaming with these minis this week I don't even know when mine will ship. <sigh>

I'm sorry you have been so frustrated with the Battles subscription through Paizo. It's definitely one of the harder ones for us to wrangle, with lots of unexpected corner cases that come up and I am truly sorry that the experience has been less than stellar for you. I do appreciate that you've decided to stick with us for another release; every Battles release that comes out we do our best to learn what is working and what needs to change and how to improve going forward.

After the next release, if you do feel like things have not improved to your satisfaction, I would encourage you to make the choice that makes the most sense to you. While we certainly appreciate when customers make purchases directly from paizo.com, we also want you to be happy with the experience and with the product. If purchasing elsewhere makes more sense for you, then we encourage you to make the choice that will make you happiest.

Paizo Employee Customer Service Dire Care Bear Manager

9 people marked this as a favorite.

redacted: We'll make our own Shire! With blackjack and hookers

Paizo Employee Customer Service Dire Care Bear Manager

7 people marked this as a favorite.

sara: and i forgot my burrito in the fridge at home

christopher: Sounds like it's time for a trip to Ooba

gary: that's where the burrito originated!
gary: the burritos seek to return
gary: splashing upstream in the salsa

robot chris: the burrito tarpits, something something dinosaur salsa volcano

christopher: I need to hunt down a free range burrito, I think.

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

If your order was placed before October 20th and you do not know why it has not shipped, please let us know so we can investigate. Please make sure you check your order history before contacting Paizo's customer service to make sure its not an issue (like a payment method failure) that can be resolved on your end.

Customer service is at 995 emails in our inbox.

Spoiler:
OMG WE BROKE 1000!!!!!!!!!!!

Paizo Employee Customer Service Dire Care Bear Manager

4 people marked this as a favorite.

sharaya: where did you find helium in middle earth?

Paizo Employee Customer Service Dire Care Bear Manager

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sharaya: can we get one of those for the office?

Paizo Employee Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

Our warehouse has been working on sale orders concurrently with subscriptions and we are now up to October 15th. If your order was place on or before October 15th and you do not know why it has not shipped, please let us know so we can investigate. Please make sure you check your order history before contacting Paizo's customer service to make sure its not an issue (like a payment method failure) that can be resolved on your end.

Customer Service is currently at 1043 in our inbox.

The warehouse has printed packing slips up through October 20th and are working their way through those along side November subscription orders. We have added several part time employees to assist with shipping and Lisa (Paizo's CEO) and Jeff Alvarez (Paizo's COO) are both frequently hopping down to the warehouse to get packages out as quickly as possible. Portions of the warehouse crew and customer service have also been putting in overtime hours.

I would also like to say thank you to the Tech Team, who were able to squeeze into their incredibly busy release schedule, adding a feature for the warehouse to target orders from specific dates instead of Will and myself manually printing out these old orders. It has significantly sped up the process of dealing with these older orders that are still pending.

Paizo Employee Customer Service Dire Care Bear Manager

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1054 in customer service emails.
I was just able to run our report that cancels items we know are out of stock but have orders pending. This knocked loose a bunch of orders that were still pending from early on in the sale.

The good news? Even kicking out orders that had been held for those items, there are now just 98 orders that are now ready to go between Oct 1st and Oct 10th. Progress!

Paizo Employee Customer Service Dire Care Bear Manager

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General note; when you have a specific issue please start a new thread as sometimes its easy for us to miss new posts in older threads.

Paizo Employee Customer Service Dire Care Bear Manager

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Matthew Guyder wrote:

I'm running this campaign for the first time since getting my copy of the book.

I'm experiencing the same issues as the original poster. Is there anything that can be done?
Geekflip wrote:
I am in the same situation. The first 4-5 pages or so. Should we email, or just watch this space? Thanks!

I've set up a replacement of your subscription orders.

Paizo Employee Customer Service Dire Care Bear Manager

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robot chris: and that google suggested “kawaii baphomet”

Paizo Employee Customer Service Dire Care Bear Manager

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katina: If all else fails, punch your way to justice.

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