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Droogami

Paul Ryan's page

Goblin Squad Member. Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber. 591 posts. No reviews. No lists. No wishlists.


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Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

It does now. Thanks and ordered.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Just over two days to go on this, and the Mythic stretch goal's been reached. I'm looking forward to seeing what the next one will be.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

There should be a line at the bottom of your Authorization email saying that there's an unlisted item as a surprise. Sara Marie spilled the beans that it's actually the promo cards in the June Subscription thread.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

This should work:

NeoExodus Campaign Setting Update for Pathfinder RPG Kickstarter!


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber
Rite Publishing wrote:


Please just list your address as the USA if possible so it does not try to charge that, since the kickstarter has started I can't change it. I have a ticked into to kickstarter for them to change it but i expect the kickstarter will be over before then.

AFAIK, you could create a second PDF only tier, this one without the shipping charge error. Mark it as being the one with the error fixed and it should be good to go for international backers.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Congrats on funding. Now onwards to that adventure please. :-)


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Reign of Winter & Rise of the Runelords personally.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Kobo sells the epub format. DRM is dependent on the publisher's choice. They use Adobe Digital Editions when DRM is being used.

Kindle doesn't necessarily have DRM encumbered downloads, or at least books from Baen and Tor are advertised on the Kindle store as being without DRM at the publisher's request.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Thank you. If there's an issue with the May shipment I'll check back in on it.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

That mess with the card game subscription where the add-on deck was for sale at a con while subscribers were stuck waiting a month for another shipment. Understandable since it was the big launch, but what got me mad at the time was how nobody at Paizo seemed to be willing to admit that there were any problems for quite a while.

The lack of information about what's happening with digital versions of Tales now (prices, where to buy etc...) is what brought the cards mess back to my mind, because it seemed back then that Paizo was being equally evasive about there being any sort of a problem at all with the card subscriptions way back then.

As I said at the time, people are a lot more willing to accept a problem if they're kept informed. Not keeping people informed makes them think there's something that needs to be hidden. And they expect the worst.

The circumstances with the card subscription, including a big product launch and late messed up shipments were a lot more understandable than the current circumstances with the Tales from a customer viewpoint I admit, but it still was a case of potential customers put before existing subscribers.

It also does bother me that Paizo seems to put off releasing bad news when it'd be a lot more customer friendly to get the information out and let people know what's happening. We still don't have any information about ebook versions of the Tales except what people have found digging for preorders on the major ebook sites. And that bothers me. What's so bad about what's happening that we can't even be told what sites will be have them for sale or given an estimated price? We don't even know for sure if Paizo will be selling their own ebooks yet.


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Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber
Vic Wertz wrote:

I will be frank: one of several primary goals for the Pathfinder Tales line is to attract fiction-loving non-gamers to the world of Pathfinder. And we believe that Tor has the ability to advance that goal farther than we ever could on our own.

Without partnering with Tor, the future of the line would likely not rise above "more of the same." And sure, that's great. But if Tor is able to expand the readership, we might be able to do more and bigger and better things in the future. We might be able to mix things up and do something special outside of the bimonthly paperback novel run. We might be able to attract authors that we can't get right now. I can't make any promises, of course, but we wouldn't be doing this if we didn't think it gave the line a better future than it would have otherwise.

Well, I hope you're right, and it all works out for Paizo. I'm not exactly happy with the changes, but you've got to do what you think is best for Paizo's long term prospects and I'm not going to be holding any grudges over this. But I can't help remembering a certain company a few years back that went to try to increase their market without considering their current customers. Someone else did listen, and now that first company has only the second largest share of their market, instead of the largest, which those customer friendly folks who'd been listening took away from them.

I'd hate to see Paizo forget that particular lesson, but this is the second time in the last year or so that the subscribers who've been supporting Paizo all along have been put behind potential new customers. It concerns me a little that this might be a continuing trend.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Actually Amazon is showing the price of the digital version of Lord of Runes as $10.05. That's more than the old subscription cost for both book and digital, which was $8.49 It's a hit to the pocket any way you look at it.

Effectively, the cost for a similar service to the old subscription terms just went up by 142% for anyone who wants both. I think there is valid cause for complaint there.

To buy just the ebook is not a huge increase for someone who just used the digital version from the subscription anyway, but it's something I find ... nigglingly irritating to be honest. I'm not actually angry, and I'm prepared to pay the new price for the digital version, though not to buy the physical, but I'm still far from a happy camper with the changes.

It may (or may not, I'm in no position to judge) be a good choice for Paizo as a company and for growing their market, but for the existing subscribers who made the Tales line profitable in the first place, it's ... not so good a deal.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber
gbonehead wrote:
Zaister wrote:
gbonehead wrote:
You are not the only one :)
Good to know!

I can only find 13 Paizo Charter Superscribers: Costa, David Cornwell, Dragnmoon, Gary Sarver, gbonehead, Kata. the ....., Nikosandros, M. Sean Molley, Paul Ryan, Russ Taylor, theprofessor, Wizened and Zaister. I'm certain there's others, and it's really hard to tell about the Paizo folks.

I'll be dropping off that list. The new Tales subscription isn't cost-effective for me so I've asked for mine to be cancelled.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I've concluded that I can't justify the cost of the subscription under the new terms and asked for mine to be cancelled. I usually read the digital formats rather than the physical one, so to get both would now effectively double the cost to me.

I'll stick with buying the digital releases whenever I remember to.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I would like to cancel after Forge of Ashes, but before receiving Lord of Runes if at all possible. Otherwise please cancel immediately.

I primarily read the digital versions, and cannot justify paying for the subscription plus shipping to receive only the physical book, then having to pay another $10.05 (as per the Amazon preorder page for Lord of Runes) to obtain the format I actually use most of the time.

I can see that the original subscription terms might have been too good to be indefinitely sustainable, but the new ones are too poor to justify the subscription at all given my preference for a digital format.


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Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Lord of Runes is showing on Amazon as a $10.05 preorder, to be released on June 2.

Effectively, not including international shipping, the price for getting a similar amount of product to the old subscription just doubled, with at least a few weeks extra delay before the digital version is available compared to previously.

I'm finding it very hard to see any positives at all from an existing customer's viewpoint.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

The order has arrived, complete, including the Strategy Guide.
Hopefully I'll figure out how I could go through that email line by line, twice, and fail to see the line saying the Strategy Guide was included, when that's what I was specifically looking for.

Thanks for checking, and sorry for putting you to the trouble because I'm apparently selectively blind. Doh.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I quite liked Adrian Ripburger, of the Lucasarts game Full Throttle.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I received the resent email for this one, but it's not including the RPG Strategy Guide. Could it please be kicked out of my sidecart into the subscription order?


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I didn't get an email notification for my order, but other than that, it does seem to have been generated properly. Order 3459332 if anyone decides to go digging in the system to see what happened to the notification.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

So far, from an existing customer's POV, I'm seeing a lot of downsides, for no compensating upsides.

1) Dealing with Tor, who didn't bother reply to my email when I was trying to find out where an international customer could actually buy their ebooks. Admittedly they've made their books a lot more available to international customers since then, but I've still got a sour taste in my mouth.

2) New book size which doesn't match the previous ones, or even fit on the same shelf.

3) The possibility of losing the digital portion of my subscription, for no change in price.

OK, the first point is purely personal, and is regarding another company's poor service which isn't Paizo's fault, the second is also more a personal peeve rather than anything actually damaging to me, but losing the ebook from the physical subscription would be a real cut to service for the same money.

I dunno whether I'd cancel over it from the information we've been given at this point, but I have to admit I wouldn't be a happy customer either.


1 person marked this as a favorite.
Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

The name seems to be OK to me, though I have been signed up for a while. ;-)


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Tor? I hope they handle customer service for Paizo better than when I tried to find out something from them. They didn't bother to respond to email when I was trying to find out where I could buy ebooks published by them. :-(


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Unless something has changed since the last release, yes.


1 person marked this as a favorite.
Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

A stretch goal which has been met too.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber
thejeff wrote:
Hama wrote:
You read the first 50 pages of Lord of the Rings and the book sucks?
How many volumes into The Wheel of Time are you required to get before you can decide you don't like it?

I gave up about book 9 when I concluded there was more padding and filler than actual plot, and decided to give up until Jordan actually brought it to a conclusion. Now that the series is complete, I still haven't gotten around to seeing how it finished.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

When shipped.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

All present and accounted for now. Many thanks.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

My subscription download for Pathfinder Tales: Pirates Promise isn't showing up in my downloads. Could someone please check up on what's happened? The physical book has just arrived in good order, it's just the download that's missing.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Thanks again. Everything looks good now in the new email confirmation.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Thanks for getting the sidecart moving, but unfortunately it seems to have lost the Golem Sale discounts in the process. Could you please check into that?


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Could someone please poke my sidecart and persuade it to disgorge the remaining books I ordered during the Golem sale?

I missed that they weren't included with last month until the shipping was finalized, and by then it seemed simplest to wait a few days for December, when they hopefully would get moving on their own. Sadly either they still don't want to move out of their nice cozy warehouse, or the cave raptors share my taste in books... :-(


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Thanks for the explanation. And my apologies for forgetting to say thank you for so long.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

A charge for the price of the PDFs and releasing them at the beginning of shipping then a second charge for the physical books when the actually ship, discounted by the already paid for cost of the PDFs, might work too.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I understand that the orders are split up by weight to minimize costs, but... why were my promo cards from the Pathfinder card game subscription shipped separately instead of being tucked into the subscription item as usual?
There were three other packages, which is the total number the original order pending email said to expect, and the weight difference could have been made up by taking out at most two of the polystyrene packing bits that the boxes normally contain.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I'm hoping not to see another slip on the shipping completion date. At this point I start wondering if I'm just unlucky to be at the back of the line again, or if there's something wrong with my order that's only going to come to light once everything's supposed to have been shipped.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Mot an official answer, but the holdup would be the backlog of lots and lots and lots of orders that they're still working through thanks to the big sale.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Thanks for the fix.
In case it helps the web people, the bug is simply that there's no option to adjust the shipping. The buttons go straight from cart to payment, with no shipping options in between.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

There still seems to be an issue with adding pre-orders to the sidecart, so can someone please put Order 3335084 into mine?

Many thanks.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Many thanks. Sorry for adding to your backlog of customer to-dos.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I seem to have had another issue with the sidecart. Can I please have Order 3206017 combined with my subscription Order 3289710?


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

I can now confirm that there is a bug somewhere, and I'm not missing the obvious.

I just added the Goblins compilation from my last order, a pre-order, to my cart again, and I see just three numbered buttons, 1 Shopping Cart, 2 Payment Method, and 3 Confirm Your Order. There is no Shipping options available for me.

When I removed the pre-order product and instead added a copy of the Core Rulebook, in stock, to my cart to test the results, I got four buttons, with Shipping options at position number 2, with Payment Method at 3, and Confirm Your Order at 4.

I suspect this explains why there have been a number of issues with sidecarts lately.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Many thanks for the fixes. Everything seems to be correct now.

One thing I noticed with today's order was that there didn't seem to be any option anywhere in the process to actually change how it was to ship, and after the last ones I was actively looking for it. I'm not sure if that was a bug not allowing shipping options to be displayed or me still missing the obvious somewhere.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber
Darkholme wrote:

Hmm. That does sound pretty interesting.

Do you know anywhere I can currently find the region books, or would I have to amazon/ebay them?

Studio 2 seems to have them for sale here.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Additionally, can someone please make sure the book in the just placed order 3279178 goes into my sidecart properly? There's a contadiction between the order confirmation stage, where I click to confirm the order, which says it's to go into the sidecart, and the final page after confirmation, which seems to indicate the item is a pre-order only, with the shipping listed as Standard Postal Delivery.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

The second order was supposed to be in my sidecart to go with my subscription. Is it possible to fix this? I've already eaten the 'not going into sidecart' error for another three items as I'm at least getting items I want faster, but I'd rather not pay additional shipping because something that's supposed to be in my sidecart is shipping alone yet again.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Well, I have to say thank you for finally telling us what's going on, but like a number of other posters, I feel drastically let down by the way Paizo has handled this. Not only does it look as if I'll be finally getting my subscription PDFs two weeks after street release, nobody at Paizo got around to admitting that there could be an issue.

People are generally pretty understanding IF, and only if, they are kept in the loop on potential issues. While I don't really like the idea of being at the back of the queue during a Gencon month, I can understand when there are issues, so long as I'm in the loop.

At this point, I have to rate Paizo's performance in customer service as somewhere around an F. Not only am I still waiting for my subscription shipment after the final estimated day, nobody at Paizo even hinted that there might be any potential issues or holdups until late in that last day. And for that matter, I don't seem to have received any sort of email as Erik suggested would be coming soon... If it's not coming by the end of the estimated last day of shipping, I'd rate that as another PR screwup.

All in all, while I am, I believe entirely justifiably, angry, I'm still not at the point of cancelling subscriptions because of a once-off blunder. But I won't accept this twice either. Please learn.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Estimated shipping completion is the 22nd, as per the first post in this thread. So hopefully within the next five days.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

Year before last I was near the back of the queue for Gencon month shipping. Last year I got mine pretty quickly. This year I seem to be towards the back again, since I'm still waiting. Just luck of the draw I think.


Paizo Charter Superscriber; Pathfinder Deluxe Comics Subscriber

The layout has not changed for me, using Firefox 29.0.1, so it might be an issue at your end. Or it could be an odd site bug hitting your browser configuration, so providing that info might help the Paizo staff track it down if it's something on their end.

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