Oathbound Seven is the overall basic campaign book. Eclipse is a more detailed look at one region of the campaign world.
I purchased the Jade Oath Print/PDF bundle in this order, along with another item which I put into my sidecart. I've downloaded the PDF without any issues, and the other book is where it's supposed to be but it's looking as if the physical book for Jade Oath has gone into limbo. I didn't get asked whether I wanted immediate shipping or to put it into my sidecart, the order itself is listed as 'pending', but the actual book status within the order is missing, and the order information also says nothing about being billed for shipping.
Can someone please check to make sure everything's OK, and if it isn't, please just put the book into my sidecart.
I have to sadly admit that the way this one was handled has made me think of the early history of Razor Coast. Being a great writer is not necessarily the same as having the organizational skills to publish something, and the vanishment of everyone involved during the KS process, along with the current lack of any comments or response now that it's over aren't doing anything to persuade me to back again.
I use a Kindle for ebooks, and use Calibre to convert the epubs from my subscription to mobi format. Unfortunately it's got limited capacity.
Today I went through and stripped the advertising pages and graphics out of the original epubs of the Pathfinder novels using Sigil, then reconverted to mobi, and put them back onto my Kindle. I gained 68 megs of space.
I'm not bothered by the advertising per se, but I thought it might be useful info for anyone else running short of space on their digital readers.
I just received this order. Unfortunately instead of receiving a copy of the AD&D Dungeon Master Guide (2E) Premium Hardcover, I instead received a copy of the AD&D Dungeon Master's Guide (1E) Premium Hardcover . It's a beautiful book, but one I already have a copy of. I'm happy to send it back, but I doubt it's practical from New Zealand.
But I dont know that its fair to put them on a 'dont deal with' list, as it was a kickstarter, not a standard order. Its not the same thing, and you shouldn't treat it like ordering from their online store. Geting your product eventually is precisely what you sign up for with a kickstarter, and while communication wasnt the best last time out, I've seen much much worse in kickstarters.
It was the sudden cutoff of communication as soon as the US national backers were dealt with that left me with a negative impression of the company. Given that I backed Reaper in no small part due to their great customer service rep, it was clear by the sudden contrast that they made an actual choice to treat international backers a lot worse than the others. If it they'd treated all backers similarly, I'd be far less unhappy. As it is, I don't like how they treated me as a backer, so I won't do business with them directly or buy Reaper products through other suppliers in the future.
After the handling of international backers the last time, I'd advise people outside the US think carefully before backing. The deal might look great and I have no doubts that they'll fulfill their obligations eventually, but IMO it's just not worth the frustration I had waiting last time while they refused to update information for the international backers. After all that Reaper's on my 'won't deal with this company again' list.
This order is showing the Reta's Bridesmaid figure as being at $4.25 instead of $2.
I'm not an artist, just someone who might buy a book like this to look at. Working from the list of 'problem' images, I can usually see what the issue is, but it's mostly not stuff I'd have noticed without the list showing what to look for. I'm personally satisfied with my purchase. YMMV.
I'm likely to be behind you. I've had to get customer service to fix a glitch in my order already, which I suspect got it sent to the back of the queue. I'm just hoping that it didn't end up stuck in pending purgatory needing still more intervention to get it moving.
I'm not so bothered by the wait as the fact that the currency exchange rates are dropping. If I'd gotten my shipment today, I'd have paid about NZ$14 more than if I'd gotten it a week ago. It's still trending down, and I'm still waiting for my shipment... It's not Paizo's fault, but it is frustrating nonetheless.
I'm not complaining at this point, but I have to admit the delays are a concern because they're disrupting my purchasing planning. Yesterday the exchange rate between NZ and the US took a bit of a drop, which means that suddenly I'm going to be paying more for the same order, and until I get shipping information, I have no idea whether the shipments will come in under the taxation threshold, and thus whether I'm stuck paying about $60 more in taxes. There's stuff I'd like to buy elsewhere, but until I know the total of what I'm paying, my other purchases are in limbo.
Patience is a virtue, but the people still waiting do have genuine cause for concern. This delay literally has cost me money already.
Well sadly I couldn't wait for my shipping notice so I just paid extra for the PDF I'll get for free in the next week. How sad am I?
I considered doing that. Decided against it because for me the weekend is the beginning of my working week, and I hope to have it shipped before I've got time to sit down and read it in detail.
I have to admit, considering the thread just in terms of forum moderation, it being locked wasn't a surprise. And even, looking at the thread itself in terms of only a moderator's viewpoint, I'm not sure locking it was a mistake. But that's only taking it as a single thread and ignoring the reasons it exists.
In terms of the wider picture of customer relations under the current circumstances though, it's giving at least some people the impression that even justified complaints aren't allowed at Reaper. And that's probably getting people even angrier. Another own goal for Reaper's PR I guess. IMO it'd have been better left open so people have somewhere 'official' to vent their opinions.
For some reason this order is including Warlords of the Apocalypse, which I preordered (in order 1536143) back before Adamant gave up on the project. As far as I know, the book hasn't been released yet, and the Paizo page referring to it is now blank. Could someone please look into what's happening?
Have you got a source for that? The emails people who inquire directly to Reaper have been reporting in the Kickstarter comments say they're hoping to be finished with ROW by, in the latest ones, 2nd to 3rd full week of August. Last week they were saying the 2nd week, and before that it was the end of this week. If there's been an announcement that packing is done, it certainly hasn't made it to the Kickstarter page, and there haven't been any comments about it in the discussion thread on the Reaper forums either.
In the absence of news, let alone any believable explanation for the delay from Reaper, I think I'm still being pretty mild at this point. And that Reaper is the valid target of my snark.
I got notification that this was available today, but when I try to download it, I get the 'Personalizing... Click link again in 10 seconds to download' message. When I wait and click, I just get recycled to the same message, ad infinitum.
This only applies to the redemption form. Other downloads requiring personalization time delays are working normally for me.
I got the last packages of this order this morning, and I found that I received an extra copy of the Paizo Exclusive cover of Issue 8 of the comics, instead of the Sebastian Cichon cover. Can I please get a copy of the Sebastian Cichon sent at some point?
I used to have trouble with their site because it would let me check out without the shipping. Or to be more accurate, it wouldn't add the shipping costs to the payment amount despite my selection. I had to pay those as a separate transfer.
Vic Wertz wrote:
Even where the characters themselves are correct, and not involving errors like .com becoming .corn, the results with even a relatively simple black and white page with two columns still generally are a semi-random mixture of sizes and fonts, sometimes in bold and/or italic as well. It does generally end up in the right places on the page though.
The software I use for actually making a PDF is Nuance's PDF Converter Pro, It can be used to do a total OCR of the book, or you can keep the scanned pages for reading with the OCR of the text in the layer behind. Accuracy of the OCR is not guaranteed, but that's not an issue for my purposes. YMMV. I'm also still of the opinion that it's a lot more efficient to just buy the PDFs if they're available than it is to scan them myself. It's more fun reading them than going over them character by character to make sure everything's come out right.
Before actually making the PDF I clean up the scanned pages in Corel's PaintShop Pro. I've been using versions of that since Jasc's PSP2, and I've found it pretty good value for money over the years.
As an alternative, for other ebook formats I use Omnipage Ultimate for the OCR, another Nuance product. That makes a pretty good epub from a set of raw scans, which I then clean up in a freeware program called Sigil and convert as needed with Calibre.
They've taken down the counter. Still no official updates, though the comments on Kickstarter say they posted something about it being inaccurate on their Facebook page.
Just for the record, the captions from the poster, north to south by geographical location:
The rest of the map for comparison purposes:
Lands of the Linnorm Kings
And into the area of discussion:
Given the actual texts in addition to the pictures chosen, I don't personally get a racist impression from the poster. YMMV.
Which spams the thousands of people who don't give a s~$% with a useless email containing information that they already know. No progress emails are a waste of everyone's time.
You mean people signed up to an update list with a one click unsubscribe don't actually want to receive updates? Personally I feel otherwise. Judging by the countdown last night, there are something like 3500 other people who are likely to feel similarly to me, the other waiting international customers. I won't speak for the US customers who've already had their stuff shipped.
They don't take 30 seconds to write, and would probably be a few hours of company time spread across multiple people. As has been pointed out, any official releases like that need to go through approval before going public. That is standard at pretty much any company of moderate size.
If that's how their customer service interface is run, maybe there's something wrong with how they're handling it. My example gave the information, it wasn't controversial as far as I can see, and if everyone involved is really in one spot busy packing, it shouldn't take more than a few minutes away from that to show it around and get approval to post it.
Its better for the handful of people are affected and care to look at one of the many places they have talked about this, including the kickstarter comments. If they are really concerned, the information is easily found.
The point is that with better communications it shouldn't have to be found. Another point we obviously will just have to disagree on.
Marc Radle wrote:
I'm not in the least bit annoyed with the delays in providing the physical product. I expected it given the number of stretch goals reached. I'm just annoyed that they're too busy to put up a 30 second note in the updates like "No USPS truck: Until it arrives we can't ship international orders." That's not hard, and the lack of it which I only found out because I started actively looking for more information, reflects badly on them.
The important thing to keep in mind is that Reaper makes top quality minis, paint and accessories and they are a very good company. What's more, once they finish shipping all these Bones (and it sounds like the end is in sight!) things will return to normal for them, including more responsive customer service etc.
From where I'm standing, this is the first time I've gone out of my way to pay for minis. I don't actually need them, but I thought that it would be fun to try something completely different to my usual entertainments and learn to paint them. So, if I have a poor customer service experience from the manufacturer the one time I deal with them, even if it's not normal, what's the incentive for me to go back? I'm not completely ruling out buying more from them in future, but I'll certainly be looking at the competition when and if I decide to get more minis in the future.
THEY ARE POSTING THESE UPDATES TO KICKSTARTER. WHAT PART OF THAT ARE YOU NOT GETTING.
The latest on the Kickstarter update page:Counter Moved
Update #95 · Jun 21, 2013
Is there more and later information about updates buried in the comments? Why, yes there is. Should I have had to go hunting for it to find out what was happening with my order? No, I shouldn't have.
As has been noted by others, I expect a certain degree of customer service from people who I pay money to. That includes notification of important issues, which shouldn't be difficult given that handy dandy update system built into Kickstarter. If it's important stuff then I shouldn't have to chase them or go hunting for updates, and if providing that kind of information via the update system is too hard for a company, then that's also going to reflect on whether I do subsequent business with them. *shrugs* Right now, I'm not sure Reaper is worth my repeat business, because I don't seem to be worth a five minute update to them. No biggie to me, and clearly not to them either.