|Jiggy RPG Superstar 2015 Top 32, RPG Superstar 2012 Top 32 , Marathon Voter Season 6, Dedicated Voter Season 7, Dedicated Voter Season 8|
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At my job, I (and my team) often have to write letters. Since they're the same handful of letters over and over again, we use "templates" (meaning Word docs with fillable fields for name, address, relevant customer info, etc).
Now, since it would be chaos if everyone could edit these templates, only a certain person can edit them. Thus, if a letter needs to be changed (maybe updated wording for legal reasons, or to reflect a change in procedure, whatever), you have to go through this person.
As it happens, there is a certain letter template which I personally am the only person in the whole company who uses it. Then one day, I discover that it has been changed.
I was not asked whether it needed to be changed.
I was not asked whether the proposed changes would be helpful or not. (There wasn't even a "proposed changes" phase.)
I was not so much as informed of the change.
I just ran into it when preparing to write a letter. And the actual changes? They ranged from completely unnecessary to actively detrimental.
Completely unnecessary: Changed the wording on a couple of things, still communicating the same message with no meaningful change.
Worse than unnecessary: Added additional fields of information to be filled in (extra steps for me to do), despite not being relevant to the topic or function of the letter.
Dubya tee eff: Removed the phone number the customer can call with questions and replaced it with a drop-down menu where I have to select a phone number. However, (1) that letter always has the exact same number so selecting one is pointless, and (2) the correct phone number isn't even in the list! So I have to delete that field entirely and then type in the number manually.
I didn't request that the letter be revised, and nobody else uses it, so why did this person even decide to spend time on this in the first place? And how were these decisions made of what changes to actually make? URGH!