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Jeff Alvarez

Jeff Alvarez's page

Chief Operating Officer, Web Store Manager. 543 posts. No reviews. No lists. No wishlists.


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Paizo Employee Chief Operating Officer, Web Store Manager

wally.west wrote:

I would think that this post copied below shows that the delays are not entirely due just to the Great Golem sale. I do not know what this person ordered, but if they placed an order BEFORE the golem sale and it is just now being charged, then that clearly means these shipping delay issues were around before the golem sale. I mean this order was placed on 9/25/14 and it is just now processing the payment on 10/23/14. I can understand delays, but what I can't understand is a company being untruthful to their customers.

Order 3300397
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Sunghwan Kim 4 hours, 29 minutes ago | FLAG | LIST
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Hi, I have received a e-mail from your customer service few days ago.

" Dear Sunghwan,

We are eager to ship your products, but we need your help. When we requested authorization for your order on October 23, 2014, we received an "insufficient funds" message. Please go to your My Payment Methods page to review your billing information.

If we don't hear from you, or are unable to successfully process your card, by Mon, Dec 22, 2014 order # 3300397, placed Thu, Sep 25, 2014, 09:18 PM, may be canceled.

If you have any further questions or concerns, please contact us at customer.service@paizo.com. "

I've made a my card and account right as soon as I received this e-mail.

Please, try to process my order. Thanks.

It turns out that the product that Sunghwan ordered on 9/25/14 was a pre-order for a magazine and the first few copies of these didn't even arrive in our warehouse to ship until 10/8/14 and the bulk until 10/16/14 so now with the right info in hand, I think that a 1-week turnaround isn't bad.

I understand that loads of people are frustrated with the situation and we really are working as hard as we can to get orders processed. In most cases, the orders that have been submitted are in the queue and will get picked and shipped so please hang in there and trust in us and thank you to all of you for your continued patience.

Paizo Employee Chief Operating Officer, Web Store Manager

wally.west wrote:
I can understand shipping delays due to the Great Golem sale. But I have to ask, if the sale started on October 1st, how is it that there are orders from the 2nd and 3rd of October that have not even shipped yet? I have seen several posts in this forum of people who ordered on those days and their orders still have not shipped. This would make it seem that there is something more going on than just the sale. I cannot see there being this many orders that it is taking over three weeks to even ship the initial orders unless Paizo is catering to the online retailer orders before processing regular customer orders. Or is it that there is just one person in the warehouse that is shipping everything? Or are the delays because Paizo is selling off old stock that has not been received in their warehouse from the distributors that are returning unsellable stock?

Hey Wally West,

Our warehouse is cranking out orders as quickly as we can. We have between 6 and 8 full-time folks down there picking and packing orders all day long but there's just a ton of orders to get through. In addition to the sale, we also had a subscription run right in the middle of things that added loads of more orders into the process.

There are all kinds of reasons why someone's order from the first few days of the sale might not have shipped yet. They may have had their CC declined and we're waiting for them to fix things, they may have ordered something that we don't have in stock (something that wasn't on sale) and we might be waiting for that product to come in, or maybe their order was so huge that it is hung-up in our system (and we've had some with hundreds of items). Honestly there are a variety of reasons why something like this might have happened and we're working as hard as we can to get answers for those folks and get orders shipped.

I can say that everything we put on sale is in house (ie we're not waiting for it to come in from a supplier) so that's not the problem. There's just a ton of orders and that takes time.

We really appreciate that folks are shopping with us and we really appreciate everyone's extended patience with the long pending time. I can guarantee that we will get to everyone's order as quickly as we can and please have faith that if you've ordered from us, we will get your package out to you. We just need everyone to hang tight and trust in us!

Thanks,

--Jeff

Paizo Employee Chief Operating Officer, Web Store Manager

Hey Guys,

Sorry to hear that, but sometimes mistakes like this happen when projects are printed at the same time. Our Paizo CS will take care of getting out replacement decks to you guys. Just keep those decks for spare parts or whatnot.

Paizo Employee Chief Operating Officer, Web Store Manager

Michal Tatarka wrote:

Hi,

I placed order in December 26, 2013. I still not received this. Where is problem, please?

Hi Michal, your order has been delayed because we've been trying to get you two of the starter decks but have been unsuccessful. I'm afraid that at this point we really should cancel your Guristas and Serpentis starter decks and ship the rest of your order to you (which are in our warehouse and ready to ship now). Please let us know if this is okay and we're sorry for the delay.

Paizo Employee Chief Operating Officer, Web Store Manager

Wolfx wrote:

Wanted to see what Order # 2970700 is pending on?

Thanks

Aric

Hey Wolfx, it doesn't appear that your order is waiting for anything but is instead on a pick slip and waiting for the warehouse guys to get to picking and packing and shipping it.

Paizo Employee Chief Operating Officer, Web Store Manager

jimibones83 wrote:
Thanx Jeff!

WizKids has officially announced the new release date for the Wrath of the Righteous Miniatures and it is January 22nd.

Our plan is to authorize our subscriber's credit cards today for these and have them ship out along with our January subscription products starting next week.

Paizo Employee Chief Operating Officer, Web Store Manager

jimibones83 wrote:
Does anyone know of an exact date?

We are currently working with WizKids to get a final date for the release of this product. I'll pop back into this thread once I have it and thanks for your continued patience.

Paizo Employee Chief Operating Officer, Web Store Manager

LordNull wrote:
My subscription shows the next three Adventure Path volumes are shipping together in February.

That's just our system being wonky with showing subs info. I can guarantee that we will not be shipping out the next 3 Pathfinder APs together. Sara Marie can explain what you are experiencing when she is back from vacation so hold tight...no reason to panic. :)

Paizo Employee Chief Operating Officer, Web Store Manager

1 person marked this as a favorite.
Deanoth wrote:
kysmartman wrote:

Then why are they selling it as in stock (only 9 left btw) on Amazon? That makes no sense. Nothing on that link says pre-order.

Oh well, I guess when mine ships on the 25th and arrives on the 31st I'll still remember how to play the game. At least I'll have everyone else's session reports to read about how awesome Adv 2 is to pass the time.

Is says preorder only on their site too. Not sure where you are seeing that they have them in stock?

The listing that everyone was seeing on Amazon but sold by FunAgain Games was an error on Amazon's site. We've been in touch with the FunAgain guys and they have assured us that they set up their offering to be a pre-order until the 30th and any orders they are receiving between now and then will be delayed until after the release date.

I hope that helps clear some of this up.

Paizo Employee Chief Operating Officer, Web Store Manager

Kraal55 wrote:
Any idea when these might be back in stock? I have a few players who need Christmas gifts :D

These are now available again and just in time for the holidays!

Paizo Employee Chief Operating Officer, Web Store Manager

4 people marked this as a favorite.
Avatar-1 wrote:
PFS legal for rerolls? Please?

All of our Pathfinder shirts are legal for the reroll in PFS.

Paizo Employee Chief Operating Officer, Web Store Manager

Nix Tharel wrote:
Is there going to be anyone demoing the Card game at the Spiel Convention at Essen, Germany in October?

Okay I've heard back and unfortunately they won't have space in their booth at Essen to demo the Adventure Card Game this year. Sorry.

Paizo Employee Chief Operating Officer, Web Store Manager

Nix Tharel wrote:
Is there going to be anyone demoing the Card game at the Spiel Convention at Essen, Germany in October?

I believe that they will have translated copies of the rules and translations of the cards there but I'm unsure if they will be running demos in the hall. I've emailed them to find out so stay tuned.

Paizo Employee Chief Operating Officer, Web Store Manager

the Haunted Jester wrote:
How many people will be seated at each table of the Banquet?

Yes, 10 people per table for the banquet.

Paizo Employee Chief Operating Officer, Web Store Manager

JolarEQ wrote:
I have a question about the critical fumble deck. A few of the cards have something like (DMG 237) or some such after the description of the fumble. Can anybody tell me what, exactly, that means? At first I thought it meant "damage" but I'm seeing it on a few that don't necessarily deal with damage.

Those were page references that pointed you to the old 3.5 books. In this case, DMG 237 was Dungeon Master's Guide page 237.

Paizo Employee Chief Operating Officer, Web Store Manager

Matteo Falcone wrote:

Would someone official from Paizocon answer this thread?

Parking used to be included for those renting rooms during other cons at this hotel. This is Paizo's first venture there and it would be good to know this in advance. An extra $60 fee to park is a consideration (F,S,S). Also, check to see if the ATM machine is operating and stocked and that the hotel is not under remodelling. At one recent Rustycon both those situations arose: the only ATM was empty for the entire weekend and the only restaurant was at half-capacity. And it is 3-4 blocks to alternatives for those, not a quick dash.

Parking at the hotel is extra even for those staying at the hotel. I'll double-check that the ATM is full and as far as I'm aware, there should not be any remodeling during our show. I think we got quite enough of that last year at the Redmond location.

Paizo Employee Chief Operating Officer, Web Store Manager

Kata. the ..... wrote:
Tempest_Knight wrote:

Just got around to trying to book a room for the con, and it is all Con bloc is all full...

Anyone have looking for a room share?

Are all the rooms at the hotel already taken? It seems a bit early. I'm still trying to get my bosses to OK, all the time off.

No there are still plenty of available rooms at the hotel and on our block so feel free to book at anytime.

Paizo Employee Chief Operating Officer, Web Store Manager

LackofFocus wrote:
A quick question if I pledge $15 do I get the chronicle sheet as well or just the PDF.

At $15 you just get the Emerald Spire PDF. To get both the chronicles sheet and the ES PDF, you have to pledge $35 and that gives you the game and a bunch of other stuff. The best way to figure what you get in each pledge level is to consult the graphics near the bottom of the KS page.

Paizo Employee Chief Operating Officer, Web Store Manager

Hey Romaq,

If you're not 100% sure on the value of attending PaizoCon this year (since we don't have 1-day tickets) you and your wife can always drop in and wander about to get a feel for the event. You won't be able to take part in any of the seminars or activities (and won't get a swag bag) but you'll be able to meet some folks and see what PaizoCon is really about.

Then you'll be better armed to make a decision about future PaizoCons.

Paizo Employee Chief Operating Officer, Web Store Manager

Monkplayer wrote:

Hmmmm.... Badge and Banquet CHECK....Flight from East Coast...CHECK.....Room reserved CHECK

Attending first PaizoCon...CHECK

What???? There's NO INFORMATION I can find on the convention events? I don't play Pathfinder Society so what else is there to do? I want to do some role-playing but not Pathfinder Society.
What other events, work shops, are there?

Where is a list of what happened at last years 2012 PaizoCon?

Help a "newbie" out here! I'm sure many first time attenders have the same questions. ;)

Hey Monkplayer,

It will be another few months before we begin to post the events. We are still coordinating the Special Guests and working on our internal programming for the show.

We will have a variety of panels and workshops that are open seating, as well as open gaming areas and plenty of non-Pathfinder Society gaming.

Keep your eyes peeled for more news!

Paizo Employee Chief Operating Officer, Web Store Manager

TriOmegaZero wrote:
I made a mistake, and I'm trying to rectify it. We'll see what happens.

It is still early enough in the process that Customer Service can help refund your tickets if it ends up that you cannot attend. Just let us know!

Paizo Employee Chief Operating Officer, Web Store Manager

Digitalelf wrote:
Any plans on selling the other "styles" they make, such as the milk, or white chocolate here on Paizo.com?

This is the only product that the manufacturer is offering through the Hobby distribution channel so far. I may look into ordering direct from the manufacturer but since these are *perishable* I'm not sure how many SKUs I want to have on hand.

Paizo Employee Chief Operating Officer, Web Store Manager

Ezekiel 25:17 wrote:
waltero wrote:
Will the Meet and Greet be somewhere onsite now? or is there a nearby alternative?
Not sure exactly where this hotel is compared to other "Airport" hotels but if it's not too far away I found a place last trip to Seattle that was a 50's diner style. Huge meals, reasonable prices. I know where it is, right by the new Hampton Inn, just trying to recall the name.

My best guess is that may have been the 13 Coins...?

Paizo Employee Chief Operating Officer, Web Store Manager

JoelF847 wrote:
What's the parking situation at the hotel for those of us who are local and won't be staying at the hotel? Can we pay the day parking rate and park at the hotel, or is that for guests only?

Te rates we've shown should be available to all of our attendees. Just be sure to mention that you are there for PaizoCon.

Paizo Employee Chief Operating Officer, Web Store Manager

Yes, the books are finally in the warehouse and they look amazing...and in time for the Holidays!

If we can have everyone please remember to double check their address and payment method before Monday that would be great.

Happy Turkey Day!

Paizo Employee Chief Operating Officer, Web Store Manager

2 people marked this as a favorite.

Lots of folks are using the PDFs of the maps to import into d20pro (or whatever online software they have) and are playing virtually. Liz here at the office has been running a group of us through our Jade Regent AP this way and it's been great.

Paizo Employee Chief Operating Officer, Web Store Manager

Just wanted to let everyone know that these are now back in stock! We just received what they had leftover from Gen Con so get them while they last.

Paizo Employee Chief Operating Officer, Web Store Manager

Are wrote:
Lisa Stevens wrote:

Just to fill in here. We actually printed more than normal for this book because we feel it is one of our core campaign setting books. Not as much as we should have it seems. However, we are going to go back to print on this book so that future Pathfinder fans will be able to buy it and read the coolness that James has injected into our planetary system. So it won't be sold out for long! Second print run already ordered!

-Lisa

Do you have a ballpark idea of when that second print run will be available? My credit card wants to know ;)

We are expecting these back in sometime in mid September.

Paizo Employee Chief Operating Officer, Web Store Manager

5 people marked this as a favorite.

Thanks for the kind words everyone. I had a blast at the con and hearing that you all had fun as well makes it all worth it! See you next year. :)

Paizo Employee Chief Operating Officer, Web Store Manager

That's a good idea and we'll try to fast-track the GMs...but we've also revamped the check-in process so it should go much more quickly!

Registration will begin at 7AM.

Paizo Employee Chief Operating Officer, Web Store Manager

TheHellCypher wrote:
Are there plans to have this set available again?

I don't believe that they've made any kind of decision about issuing a new Starter Set or new coin packs but I'll be keen to discuss this with them in person at Gen Con. Hopefully I come away with some good news to report. Until then, stay tuned.

Paizo Employee Chief Operating Officer, Web Store Manager

expatriorc wrote:
Will registration be open the day before to pick up badges ahead of time?

I've thought a lot about this option and right now I'm leaning towards NO because there's so much involved in setting up for registration.

We're trying to streamline the registration process this year and I'm hopeful that we will be able to cycle folks thru the line much faster and get you all off to your games on time.

Paizo Employee Chief Operating Officer, Web Store Manager

1 person marked this as a favorite.

Ok so the hotel's official policy is "outside alcohol in meeting spaces and public spaces is strictly prohibited" so keep the homebrew in your hotel room (or on the DL).

Paizo Employee Chief Operating Officer, Web Store Manager

I'm still waiting for an official response from the hotel so stay tuned!

Paizo Employee Chief Operating Officer, Web Store Manager

2 people marked this as a favorite.

I'm heading over to the hotel to drop off some paperwork so I'll ask and get back to you all.

Paizo Employee Chief Operating Officer, Web Store Manager

I just wanted to let everyone know that this book is being pushed back to a July release. It is currently on hold in customs and won't be delivered in time to make this month's subscription run.

Paizo Employee Chief Operating Officer, Web Store Manager

Open Design, HeroLab, Super Genius, Zombie Sky Press, LPJ, Fire Mountain Games, and Looking for Group will all be attending as well as others.

Paizo Employee Chief Operating Officer, Web Store Manager

We are working on a more efficient registration process so hopefully things will go faster.

Paizo Employee Chief Operating Officer, Web Store Manager

We are working on making this change now. Hopefully it should be live in a bit.

Paizo Employee Chief Operating Officer, Web Store Manager

I was trying to do you all a favor and have the evening games start and end at an earlier time but if everyone would rather shift all the 6PM open gaming slots to 7PM then I'm prepared to do that. Just let me know and we'll make it so. At the end of the day it's YOUR show and we just want everyone to have fun so help me do that. :)

Paizo Employee Chief Operating Officer, Web Store Manager

The events schedule is now live for PREVIEW.

Paizo Employee Chief Operating Officer, Web Store Manager

1 person marked this as a favorite.

The events schedule is now live for preview.

Paizo Employee Chief Operating Officer, Web Store Manager

I have good news and bad news.

The good news is that the attendance for PaizoCon 2012 has exceeded expectations which means we've now sold through all the rooms the hotel can set aside for us for the room block. Hurray!

The bad news is we're out of rooms in the room block and all rooms booked from this point on will have to be at the regular rate.

Paizo Employee Chief Operating Officer, Web Store Manager

3 people marked this as a favorite.

Just thought I'd drop in and let you all know that I'm working hard building the events schedule so please don't panic yet. :)

Paizo Employee Chief Operating Officer, Web Store Manager

We have a limited number of panels spaces available during the show and may not have any openings for public events. I'll know more when I get finished scheduling the Paizo panels but feel free to request them in the meantime.

Paizo Employee Chief Operating Officer, Web Store Manager

Skeeter Green wrote:
Vic Wertz wrote:


We're still a little ways off from that, as we've only just this week reached the point where we're asking third-party publishers and partners to get us their event lists.

Does this mean that 3PP (such as Frog God Games) need to get in contact with you about possibly running events? Sorry Vic, Im a little late to the party on this, how do we contact you about running a couple slots?

Skeeter Green

You have mail!

Paizo Employee Chief Operating Officer, Web Store Manager

The hotel says that there are plenty of rooms still on the block so feel free to call them back.

Paizo Employee Chief Operating Officer, Web Store Manager

I've emailed the hotel and requested the room block to be expanded again. Once I've heard back I'll pop in and let you all know. Then you can get your rooms transferred onto the block.

Paizo Employee Chief Operating Officer, Web Store Manager

It's most likely that the room block is full and I'll need to get it expanded on Monday or Tuesday. Please check back with the hotel later this week and ask them to add you to the room block.

Paizo Employee Chief Operating Officer, Web Store Manager

I just received word that the room block has been expanded again so please feel free to call and book.

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