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Jeff Alvarez

Jeff Alvarez's page

Chief Operating Officer, Web Store Manager. 575 posts. No reviews. No lists. No wishlists.


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Paizo Employee Chief Operating Officer, Web Store Manager

Steve Geddes wrote:

Any word on this (I presume they'll ship together)?

The only reason I ask is that we're going in for this as a group and the others like a bit of warning, if at all possible.

Hey Steve,

Unfortunately we don't have any good info on this. WizKids is showing that the release for these products is supposed to be today but the Alliance DB is still listing them as Pre-Orders and listing them releasing separately. Stranger things have occurred, but I'd put my money on them shipping together, but who knows and who knows when.

I really wish I had better info for you my friend but that's all I know.

Paizo Employee Chief Operating Officer, Web Store Manager

messy wrote:
still waiting for the 2015 great golem sale...

We can't say for sure that there will be a sale each year like the one you're referring to Messy. In hindsight, while we offer OUTRAGEOUS deals in them, they tend to create a ton of CS issues, destroy the warehouse, and create massive delays with shipping out orders (especially when there's a sub run combined with it). So while they generate a lot of sales, they also generate a ton of trouble and we're just not sure the one is worth the other.

Paizo Employee Chief Operating Officer, Web Store Manager

Brian E. Harris wrote:
Forgive me if I overlooked this, but is there any difference between this one (2015) and the previous one (2013) ?

The only differences between the last few printings would have been the graphic design but otherwise the elements within the product should be identical.

Our new printing will have an extra sheet of magnets included to help give the product enough bulk to give the packaging a spine and help justify the price increase (that and our manufacturing costs have increased since the previous printing).

Paizo Employee Chief Operating Officer, Web Store Manager

Anguish wrote:
Jeff Alvarez wrote:
If you're looking for beautiful AND legible then make sure you get the Mummy's Mask dice set. They might just be my favorite set that we've produced for the Pathfinder AP line.

I may do that. I'm a dice-addict as well as a minis-addict.

Quote:
I also happen to have a prototype of the metal dice from the upcoming KS campaign and not only are they amazing looking but they are also quite legible.

I have one question which you might be allowed to answer without spoiling any of the pre-KS silence; are they solid? There are some 3D-printed metal dice you can get through (for instance) Shapeways. Those are a} impossible to read from a distance and b} really, really light.

I've got some standard sized solid metal dice that I adore except they're single sets, so literally 1d20, 1d6 etc. I really like the QWS leaflet that was put in my last Paizo shipment, and if those bad-boys are solid, I will happily be shoveling as many hundreds of dollars into that Kickstarter as are required for me to get a proper loadout.

Quote:
I think that Q-workshop has been upping their game with their newer releases and you'll be pleasantly surprised by their dice.
Thanks for the input.

From holding the sample dice I have, they certainly feel solid (they are heavy as hell) but you should ask during the KS to be sure. And from listening to them discuss the dice, these are NOT coming from a 3D printer but are being cast/molded. If you're enjoying your other solid metal dice then you'll be very happy with these dice.

Paizo Employee Chief Operating Officer, Web Store Manager

StarMartyr365 wrote:
"The occult is on the rise and teenagers are saying that parents had better listen before it's too late..."

I'm SO glad that my humor isn't lost on everyone out there in the aether (if you can call it humor). Kudos to you StarMartyr365 for being there for me.

Paizo Employee Chief Operating Officer, Web Store Manager

Marc Radle wrote:
Rysky wrote:
Marc Radle wrote:

Some Q-Workshop dice *can* be a bit difficult to read, true.

When we worked with them on our Southlands dice, that was something I tried to keep in mind in fact ...

Upcoming metal dice Kickstarter???

Clicky!

oh ... wow!

How is this the first I've heard about this??? :)

It was announced at GenCon just this past week so it's relatively new news. We've been putting flyers in our paizo.com orders and will be pointing folks to it thru our social media as we get closer to the KS launch. This is going to be an awesome project so please keep your eyes peeled and pass along the news.

Paizo Employee Chief Operating Officer, Web Store Manager

Anguish wrote:

My big problem with QWS is that all the "pretty" equates to "not readable to anyone but the player". Most of their sets are very, very intricate and utterly illegible from more than a foot or two away. As a DM, I like to actually see what my players roll. As a player I like my DM to actually see what I roll. Also as a DM, I like my players to see what I roll. "Yeah, that's a natural 20."

I have big hopes for the upcoming metal dice Kickstarter though. Those look gorgeous and legible.

If you're looking for beautiful AND legible then make sure you get the Mummy's Mask dice set. They might just be my favorite set that we've produced for the Pathfinder AP line.

I also happen to have a prototype of the metal dice from the upcoming KS campaign and not only are they amazing looking but they are also quite legible.

I think that Q-workshop has been upping their game with their newer releases and you'll be pleasantly surprised by their dice.

Paizo Employee Chief Operating Officer, Web Store Manager

Nacho Conesa wrote:

Hi!.

Do you have plans of reprinting this? Two weeks ago it was available.

Yes, we are currently in reprint now and it should be back in stock in a couple of months. Hang tight and check back.

Paizo Employee Chief Operating Officer, Web Store Manager

Oliver Hartmann wrote:
Unfortunately the Medallion is unavailable. Is there any chance they will be purchasable again?

We are just temporarily out of stock right now. I've talked with them and they'll be resupplying us soon after GenCon so hold tight!

Paizo Employee Chief Operating Officer, Web Store Manager

Brell Stormforge wrote:
Jeff Alvarez wrote:
Brell Stormforge wrote:
How soon will this be in stock again? When I put it in my cart and checked out it said it was in stock at time of order, but then when I got the order confirmation email it said it is unavailable.
These should be available in a few weeks for shipping again. Our store blog moved everything we had on hand and I have to get more from OffWorld Designs. Have no fear, just backorder it and once our restock arrives, your bag will ship out!
Any chance it will make it to me before GenCon? I was really looking forward to sporting the Pathfinder goblin around GenCon and filling it with sweet nerd loot.

No but we will have these same bags in our booth at GenCon so CS *could* cancel your current order and you can pick one up there!

Paizo Employee Chief Operating Officer, Web Store Manager

Samy wrote:
Is it possible to request your box to be packed without void fill? I'd consider rather getting dinged books than having to deal with the peanuts...

Unfortunately this is not an option in our system so sorry Samy.

Paizo Employee Chief Operating Officer, Web Store Manager

Snapdragon Leafwhistle wrote:
What about anti-static peanuts? That would at least cut down on the peanuts here peanuts there peanuts peanuts everywhere issue. I know my mailroom folks would prefer it! (I get stuff shipped to work so I can unbox everything and give them the packing materials for reuse. I can't be the only person doing this....)

The peanuts that we currently use ARE anti-static peanuts...

Paizo Employee Chief Operating Officer, Web Store Manager

Date update...these now look to arrive in early September. We had a small delay at the factory. :(

Paizo Employee Chief Operating Officer, Web Store Manager

organized wrote:
Thanks for the info Jeff. No Dave Gross?

Dave can't make it to Gen Con this year but we will keep our fingers crossed that he can attend in 2016.

Paizo Employee Chief Operating Officer, Web Store Manager

1 person marked this as a favorite.

Wayne Reynolds will be exhibiting in our booth this year and the following authors will have signings in our booth as well.

Chris A. Jackson
Howard Andrew Jones
Mike A. Stackpole
Richard Lee Byers
Gary Kloster
Josh Vogt

We will also have a variety of The Gamers stars and crew signing as well.

Paizo Employee Chief Operating Officer, Web Store Manager

Steve Geddes wrote:
Hi Liz. Have you had any word on when the upcoming D&D set will be available for preorder? I missed it last time and it had gone to backorder before I got around to grabbing it.

Should be up momentarily Steve!

Paizo Employee Chief Operating Officer, Web Store Manager

Brell Stormforge wrote:
M0u53b41t wrote:
would really like a view of the inside/pouches etc before I try to order a $50 bag (when it's off backorder)
You can see exactly what it looks like inside, if you search this site or Offworld Designs website for "Bag of Holding messenger bag" it is exactly the same bag except for the design. I don't know why this bag costs $9 more than all the other Offworld Designs bags that are made exactly the same, as far as I can tell. It is an awesome design though, and even though it costs $9 more for some mysterious reason, I will totally buy one, if they can get it to me before GenCon.

We are looking to get a pic from OffWorld Designs of the inside of the bag.

Paizo Employee Chief Operating Officer, Web Store Manager

Mine all mine...don't touch wrote:
Half of these say they are discontinued....

Yeah we are working on getting them fixed. It's been a long (and HOT) day with the office AC out. :(

Paizo Employee Chief Operating Officer, Web Store Manager

Brell Stormforge wrote:
How soon will this be in stock again? When I put it in my cart and checked out it said it was in stock at time of order, but then when I got the order confirmation email it said it is unavailable.

These should be available in a few weeks for shipping again. Our store blog moved everything we had on hand and I have to get more from OffWorld Designs. Have no fear, just backorder it and once our restock arrives, your bag will ship out!

Paizo Employee Chief Operating Officer, Web Store Manager

1 person marked this as a favorite.

I liked your recommendation so much Mike that I changed the title!

Paizo Employee Chief Operating Officer, Web Store Manager

Hobbun wrote:

That's really disappointing to hear, especially as it sounds like that is what you are already planning for future Gen Cons as well and it appears you won't be looking into other options.

Thanks for the response, Jeff.

Hobbun,

I'm always looking at other options but there's only so much we can do with the limitations we have.

I'll also point out that part of what's driving our need for booth and line management is dictated by Gen Con itself. They have specific rules regarding how an exhibitor has to manage their booth area and any lines that form due to their activities and we have to conform to those. They actually told me after the show last year that some of the other big exhibitors are thinking about moving to a similar system as ours for queuing (out in the hallway) to get into the booth.

Could I figure out a different solution for future years? Maybe. I'm a creative guy and am always watching what others in our industry and others are doing. But I have to be honest and I'm trying to set your expectations at a reasonable level so that you're not surprised when you approach the booth and are asked to queue up for entrance.

It could be worse, my friend. When I was at the Lucca Comics and Games Show in Italy last year, there was a 3-4 hour queue just to get into the exhibitor's tent and that was before you got in line to buy stuff.

Paizo Employee Chief Operating Officer, Web Store Manager

Hey Hobbun,

Our line management procedures for future Gen Con shows should mimic ours from 2014 so I'd be prepared to wait in line to enter the booth. We understand that this isn't ideal for most attendees but it's a fact that we have to plan for.

Jeff

Paizo Employee Chief Operating Officer, Web Store Manager

Update!

We are getting the files ready for press now so I'm anticipating that this will be back in stock in August. Sorry about the delay everyone but I'm sure it will be worth the wait.

Paizo Employee Chief Operating Officer, Web Store Manager

ckdragons wrote:
Currently on backorder... ETA when new stock will be available?

Sorry ckdragons but we haven't sent the files back to press yet so I don't have a firm ETA. I'm expecting for us to sent the files in the next few weeks so a July or August arrival is anticipated. Once we send the files, we will have a better idea.

Thanks for hanging on!

Paizo Employee Chief Operating Officer, Web Store Manager

Fayries wrote:

Is Pathfinder Tales: Lord of Runes really scheduled for May?

I'm considering resubscribing to the Pathfinder Tales line for the new format. Tor Books lists the book with a "June 2015" release date so I'm surprised to see it lined up for May over here. In fact, the original press release announces June 16, 2015 as the release date.

Is getting the book one month early a subscriber perk, or is this simply an error in the product schedule?

Hey Fayries,

The official release date for Lord of Runes is June 2nd and with TOR flying Dave out to PaizoCon to do a book signing, we needed to shift the subscription forward from June to May. The move is mostly about Dave attending PaizoCon so I wouldn't expect us to shift sub release months on future Tales books.

Paizo Employee Chief Operating Officer, Web Store Manager

The Grim MacKay wrote:
Jeff Alvarez wrote:
The Grim MacKay wrote:

I may have missed this, but...

Does the new Venue provide free Wireless? Will there be wireless in the rooms where the gaming occurs?

Because a LOT of folks use PDFs in the cloud - or the online sources, so...

eh?

duncan davenport
aka
The Grim MacKay

Unfortunately no, we are not offering free Wifi in the hotel convention spaces.

Oookay... I could ask why not, but I'm sure it costs money.

Is there NOT-free WiFi available?

Yes, there should be Pay-to-Use Wifi available in the convention spaces.

Paizo Employee Chief Operating Officer, Web Store Manager

The Grim MacKay wrote:

I may have missed this, but...

Does the new Venue provide free Wireless? Will there be wireless in the rooms where the gaming occurs?

Because a LOT of folks use PDFs in the cloud - or the online sources, so...

eh?

duncan davenport
aka
The Grim MacKay

Unfortunately no, we are not offering free Wifi in the hotel convention spaces.

Paizo Employee Chief Operating Officer, Web Store Manager

Thanks for finding my typo! Blog fixed.

Paizo Employee Chief Operating Officer, Web Store Manager

The contract we have with the Doubletree hotel states that self-parking will be $8/car/day so no one should need to park offsite because of pricing. I know that with 2,000+ attendees at NorWestCon, the Doubletree parking lot filled up and that required offsite parking by loads of attendees. I'm guessing that that shouldn't be an issue for us at PaizoCon.

It's possible that JoelF847 was looking at the Valet pricing (which isn't listed in the contract except as prevailing posted rate) and $21/car/day seems appropraite.

Paizo Employee Chief Operating Officer, Web Store Manager

4 people marked this as a favorite.

Unfortunately the company that holds the patent on the white peanuts (the ones that we prefer to use) has discontinued them and will not sell the patent to anyone else so those are no longer available. The ones made from cornstarch shed organic materials on everything and make books sticky so they aren't a good option either. So the green peanuts are the only option for us as far as peanuts go right now.

We've looked into air pillows and kraft paper options as well but they take much longer to use and don't stand up to the weight of our books in transit as well as the peanut options.

I'm constantly re-evaluating our shipping materials and experimenting so believe me I'm as motivated to move from the green peanuts as everyone else. ;)

Paizo Employee Chief Operating Officer, Web Store Manager

Rite Publishing wrote:
Any idea on a more specific date as to when they will be back in stock?

We are just sending them to reprint now so I don't have more than a guesstimate and that would be June. I can jump back into this thread once I have a better date but to be honest, with the port congestion issues we're all experiencing, even my better date will still be an estimate.

Paizo Employee Chief Operating Officer, Web Store Manager

4 people marked this as a favorite.

One of the other benefits of having an open slot from PFSOP is so that attendees don't have to miss out on key seminars or other gaming options due to the drive to maximize their OP character's level progression.

We are trying to allow for a more holistic convention experience rather than just a PFSOP con experience. If that's your main drive for attending, then great. There will be plenty of GMs running PFSOP during that open slot. But if you'd like to take a break from PFSOP and take in some of the other sights and sounds of PaizoCon, well then this is your opportunity.

As much as I love seeing the PFSOP room full 24/7, I'm almost more excited to see how folks spend their off slot. Who will I get a chance to chat with in the bar? What new faces will we see in our seminars? Who's going to take the time to try out the Adventure Card Game? Maybe some folks will paint a mini or do some serious browsing in the store? So many possibilities... :) I just can't wait!

Paizo Employee Chief Operating Officer, Web Store Manager

wally.west wrote:

I would think that this post copied below shows that the delays are not entirely due just to the Great Golem sale. I do not know what this person ordered, but if they placed an order BEFORE the golem sale and it is just now being charged, then that clearly means these shipping delay issues were around before the golem sale. I mean this order was placed on 9/25/14 and it is just now processing the payment on 10/23/14. I can understand delays, but what I can't understand is a company being untruthful to their customers.

Order 3300397
Customer Service
SEARCH THREAD
Search this Thread:

Sunghwan Kim 4 hours, 29 minutes ago | FLAG | LIST
| REPLY
+
Hi, I have received a e-mail from your customer service few days ago.

" Dear Sunghwan,

We are eager to ship your products, but we need your help. When we requested authorization for your order on October 23, 2014, we received an "insufficient funds" message. Please go to your My Payment Methods page to review your billing information.

If we don't hear from you, or are unable to successfully process your card, by Mon, Dec 22, 2014 order # 3300397, placed Thu, Sep 25, 2014, 09:18 PM, may be canceled.

If you have any further questions or concerns, please contact us at customer.service@paizo.com. "

I've made a my card and account right as soon as I received this e-mail.

Please, try to process my order. Thanks.

It turns out that the product that Sunghwan ordered on 9/25/14 was a pre-order for a magazine and the first few copies of these didn't even arrive in our warehouse to ship until 10/8/14 and the bulk until 10/16/14 so now with the right info in hand, I think that a 1-week turnaround isn't bad.

I understand that loads of people are frustrated with the situation and we really are working as hard as we can to get orders processed. In most cases, the orders that have been submitted are in the queue and will get picked and shipped so please hang in there and trust in us and thank you to all of you for your continued patience.

Paizo Employee Chief Operating Officer, Web Store Manager

wally.west wrote:
I can understand shipping delays due to the Great Golem sale. But I have to ask, if the sale started on October 1st, how is it that there are orders from the 2nd and 3rd of October that have not even shipped yet? I have seen several posts in this forum of people who ordered on those days and their orders still have not shipped. This would make it seem that there is something more going on than just the sale. I cannot see there being this many orders that it is taking over three weeks to even ship the initial orders unless Paizo is catering to the online retailer orders before processing regular customer orders. Or is it that there is just one person in the warehouse that is shipping everything? Or are the delays because Paizo is selling off old stock that has not been received in their warehouse from the distributors that are returning unsellable stock?

Hey Wally West,

Our warehouse is cranking out orders as quickly as we can. We have between 6 and 8 full-time folks down there picking and packing orders all day long but there's just a ton of orders to get through. In addition to the sale, we also had a subscription run right in the middle of things that added loads of more orders into the process.

There are all kinds of reasons why someone's order from the first few days of the sale might not have shipped yet. They may have had their CC declined and we're waiting for them to fix things, they may have ordered something that we don't have in stock (something that wasn't on sale) and we might be waiting for that product to come in, or maybe their order was so huge that it is hung-up in our system (and we've had some with hundreds of items). Honestly there are a variety of reasons why something like this might have happened and we're working as hard as we can to get answers for those folks and get orders shipped.

I can say that everything we put on sale is in house (ie we're not waiting for it to come in from a supplier) so that's not the problem. There's just a ton of orders and that takes time.

We really appreciate that folks are shopping with us and we really appreciate everyone's extended patience with the long pending time. I can guarantee that we will get to everyone's order as quickly as we can and please have faith that if you've ordered from us, we will get your package out to you. We just need everyone to hang tight and trust in us!

Thanks,

--Jeff

Paizo Employee Chief Operating Officer, Web Store Manager

Hey Guys,

Sorry to hear that, but sometimes mistakes like this happen when projects are printed at the same time. Our Paizo CS will take care of getting out replacement decks to you guys. Just keep those decks for spare parts or whatnot.

Paizo Employee Chief Operating Officer, Web Store Manager

Michal Tatarka wrote:

Hi,

I placed order in December 26, 2013. I still not received this. Where is problem, please?

Hi Michal, your order has been delayed because we've been trying to get you two of the starter decks but have been unsuccessful. I'm afraid that at this point we really should cancel your Guristas and Serpentis starter decks and ship the rest of your order to you (which are in our warehouse and ready to ship now). Please let us know if this is okay and we're sorry for the delay.

Paizo Employee Chief Operating Officer, Web Store Manager

Wolfx wrote:

Wanted to see what Order # 2970700 is pending on?

Thanks

Aric

Hey Wolfx, it doesn't appear that your order is waiting for anything but is instead on a pick slip and waiting for the warehouse guys to get to picking and packing and shipping it.

Paizo Employee Chief Operating Officer, Web Store Manager

jimibones83 wrote:
Thanx Jeff!

WizKids has officially announced the new release date for the Wrath of the Righteous Miniatures and it is January 22nd.

Our plan is to authorize our subscriber's credit cards today for these and have them ship out along with our January subscription products starting next week.

Paizo Employee Chief Operating Officer, Web Store Manager

jimibones83 wrote:
Does anyone know of an exact date?

We are currently working with WizKids to get a final date for the release of this product. I'll pop back into this thread once I have it and thanks for your continued patience.

Paizo Employee Chief Operating Officer, Web Store Manager

LordNull wrote:
My subscription shows the next three Adventure Path volumes are shipping together in February.

That's just our system being wonky with showing subs info. I can guarantee that we will not be shipping out the next 3 Pathfinder APs together. Sara Marie can explain what you are experiencing when she is back from vacation so hold tight...no reason to panic. :)

Paizo Employee Chief Operating Officer, Web Store Manager

1 person marked this as a favorite.
Deanoth wrote:
kysmartman wrote:

Then why are they selling it as in stock (only 9 left btw) on Amazon? That makes no sense. Nothing on that link says pre-order.

Oh well, I guess when mine ships on the 25th and arrives on the 31st I'll still remember how to play the game. At least I'll have everyone else's session reports to read about how awesome Adv 2 is to pass the time.

Is says preorder only on their site too. Not sure where you are seeing that they have them in stock?

The listing that everyone was seeing on Amazon but sold by FunAgain Games was an error on Amazon's site. We've been in touch with the FunAgain guys and they have assured us that they set up their offering to be a pre-order until the 30th and any orders they are receiving between now and then will be delayed until after the release date.

I hope that helps clear some of this up.

Paizo Employee Chief Operating Officer, Web Store Manager

Kraal55 wrote:
Any idea when these might be back in stock? I have a few players who need Christmas gifts :D

These are now available again and just in time for the holidays!

Paizo Employee Chief Operating Officer, Web Store Manager

4 people marked this as a favorite.
Avatar-1 wrote:
PFS legal for rerolls? Please?

All of our Pathfinder shirts are legal for the reroll in PFS.

Paizo Employee Chief Operating Officer, Web Store Manager

Nix Tharel wrote:
Is there going to be anyone demoing the Card game at the Spiel Convention at Essen, Germany in October?

Okay I've heard back and unfortunately they won't have space in their booth at Essen to demo the Adventure Card Game this year. Sorry.

Paizo Employee Chief Operating Officer, Web Store Manager

Nix Tharel wrote:
Is there going to be anyone demoing the Card game at the Spiel Convention at Essen, Germany in October?

I believe that they will have translated copies of the rules and translations of the cards there but I'm unsure if they will be running demos in the hall. I've emailed them to find out so stay tuned.

Paizo Employee Chief Operating Officer, Web Store Manager

the Haunted Jester wrote:
How many people will be seated at each table of the Banquet?

Yes, 10 people per table for the banquet.

Paizo Employee Chief Operating Officer, Web Store Manager

JolarEQ wrote:
I have a question about the critical fumble deck. A few of the cards have something like (DMG 237) or some such after the description of the fumble. Can anybody tell me what, exactly, that means? At first I thought it meant "damage" but I'm seeing it on a few that don't necessarily deal with damage.

Those were page references that pointed you to the old 3.5 books. In this case, DMG 237 was Dungeon Master's Guide page 237.

Paizo Employee Chief Operating Officer, Web Store Manager

Matteo Falcone wrote:

Would someone official from Paizocon answer this thread?

Parking used to be included for those renting rooms during other cons at this hotel. This is Paizo's first venture there and it would be good to know this in advance. An extra $60 fee to park is a consideration (F,S,S). Also, check to see if the ATM machine is operating and stocked and that the hotel is not under remodelling. At one recent Rustycon both those situations arose: the only ATM was empty for the entire weekend and the only restaurant was at half-capacity. And it is 3-4 blocks to alternatives for those, not a quick dash.

Parking at the hotel is extra even for those staying at the hotel. I'll double-check that the ATM is full and as far as I'm aware, there should not be any remodeling during our show. I think we got quite enough of that last year at the Redmond location.

Paizo Employee Chief Operating Officer, Web Store Manager

Kata. the ..... wrote:
Tempest_Knight wrote:

Just got around to trying to book a room for the con, and it is all Con bloc is all full...

Anyone have looking for a room share?

Are all the rooms at the hotel already taken? It seems a bit early. I'm still trying to get my bosses to OK, all the time off.

No there are still plenty of available rooms at the hotel and on our block so feel free to book at anytime.

Paizo Employee Chief Operating Officer, Web Store Manager

LackofFocus wrote:
A quick question if I pledge $15 do I get the chronicle sheet as well or just the PDF.

At $15 you just get the Emerald Spire PDF. To get both the chronicles sheet and the ES PDF, you have to pledge $35 and that gives you the game and a bunch of other stuff. The best way to figure what you get in each pledge level is to consult the graphics near the bottom of the KS page.

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