|Jeff Alvarez Chief Operating Officer, Web Store Manager|
I can understand shipping delays due to the Great Golem sale. But I have to ask, if the sale started on October 1st, how is it that there are orders from the 2nd and 3rd of October that have not even shipped yet? I have seen several posts in this forum of people who ordered on those days and their orders still have not shipped. This would make it seem that there is something more going on than just the sale. I cannot see there being this many orders that it is taking over three weeks to even ship the initial orders unless Paizo is catering to the online retailer orders before processing regular customer orders. Or is it that there is just one person in the warehouse that is shipping everything? Or are the delays because Paizo is selling off old stock that has not been received in their warehouse from the distributors that are returning unsellable stock?
Hey Wally West,
Our warehouse is cranking out orders as quickly as we can. We have between 6 and 8 full-time folks down there picking and packing orders all day long but there's just a ton of orders to get through. In addition to the sale, we also had a subscription run right in the middle of things that added loads of more orders into the process.
There are all kinds of reasons why someone's order from the first few days of the sale might not have shipped yet. They may have had their CC declined and we're waiting for them to fix things, they may have ordered something that we don't have in stock (something that wasn't on sale) and we might be waiting for that product to come in, or maybe their order was so huge that it is hung-up in our system (and we've had some with hundreds of items). Honestly there are a variety of reasons why something like this might have happened and we're working as hard as we can to get answers for those folks and get orders shipped.
I can say that everything we put on sale is in house (ie we're not waiting for it to come in from a supplier) so that's not the problem. There's just a ton of orders and that takes time.
We really appreciate that folks are shopping with us and we really appreciate everyone's extended patience with the long pending time. I can guarantee that we will get to everyone's order as quickly as we can and please have faith that if you've ordered from us, we will get your package out to you. We just need everyone to hang tight and trust in us!