|Jeff Alvarez Chief Operating Officer, Web Store Manager|
I would think that this post copied below shows that the delays are not entirely due just to the Great Golem sale. I do not know what this person ordered, but if they placed an order BEFORE the golem sale and it is just now being charged, then that clearly means these shipping delay issues were around before the golem sale. I mean this order was placed on 9/25/14 and it is just now processing the payment on 10/23/14. I can understand delays, but what I can't understand is a company being untruthful to their customers.
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Sunghwan Kim 4 hours, 29 minutes ago | FLAG | LIST
Hi, I have received a e-mail from your customer service few days ago.
" Dear Sunghwan,
We are eager to ship your products, but we need your help. When we requested authorization for your order on October 23, 2014, we received an "insufficient funds" message. Please go to your My Payment Methods page to review your billing information.
If we don't hear from you, or are unable to successfully process your card, by Mon, Dec 22, 2014 order # 3300397, placed Thu, Sep 25, 2014, 09:18 PM, may be canceled.
If you have any further questions or concerns, please contact us at email@example.com. "
I've made a my card and account right as soon as I received this e-mail.
Please, try to process my order. Thanks.
It turns out that the product that Sunghwan ordered on 9/25/14 was a pre-order for a magazine and the first few copies of these didn't even arrive in our warehouse to ship until 10/8/14 and the bulk until 10/16/14 so now with the right info in hand, I think that a 1-week turnaround isn't bad.
I understand that loads of people are frustrated with the situation and we really are working as hard as we can to get orders processed. In most cases, the orders that have been submitted are in the queue and will get picked and shipped so please hang in there and trust in us and thank you to all of you for your continued patience.