Hi. I sent this email earlier this morning. I realize I'm on the east coast and your offices are not yet open. This is my first experience receiving a damaged item from Paizo, and since this is a Christmas gift, I'm super worried.
I emailed a picture of the damaged binding to customer.service@paizo.com I can take more pictures if you need them. I found nothing in your FAQ about the procedure for issues like this.
I placed this order on November 20, 2013 and it shipped on December 3, 2013. It finally arrived. It was packaged wonderfully, the box is in good shape but the book itself is damaged at the binding. This is a Christmas gift. I would like to return it for a replacement. Please let me know what I should do. Also, I am very concerned that the replacement will not arrive before Christmas. Is there any way we can speed up shipment?
I'm very upset by this and hope we can solve the issue together.
Thank you