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Gary Teter

Gary Teter's page

PostMonster General. Pathfinder Modules Subscriber. Pathfinder Society Member. 6,924 posts (6,930 including aliases). No reviews. 8 lists. 2 wishlists. 1 alias.


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Paizo Employee PostMonster General

9 people marked this as a favorite.

!!

Paizo Employee PostMonster General

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It turns out, if something bugs me personally (like, say, finding a download on a giant list, because I have every single Paizo PDF ever produced), it may in fact prompt more attention than it might otherwise warrant. (May all the things that bug you match mine!)

More improvements for downloads are in the works.

Paizo Employee PostMonster General

4 people marked this as a favorite.

Wow thank you. Sometime the right words come at the right time.

Paizo Employee PostMonster General

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Also giving PDFs as gifts has been reworked and is now back in the order checkout process. I believe that with this item crossed off we are now caught back up to where we were before the rollout in terms of features.

Now we can start working on NEW stuff.

Paizo Employee PostMonster General

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We just rolled out a new feature. If you have a download for a product on your My Downloads page, you can now download it directly from the product page.

Paizo Employee PostMonster General

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I fixed this earlier today. It'll take effect next time we roll out the site.

Paizo Employee PostMonster General

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Found an index we weren't using properly. Site performance should be improving shortly.

Paizo Employee PostMonster General

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As part of this rollout we dumped the caches. ALL the caches. Things will be a bit sludgy until they all get refilled. And then I have high hopes for site performance.

Paizo Employee PostMonster General

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Wow that is a serious condition. I'm afraid the only treatment is to go all the way through order checkout and receive a shipment of products from Paizo.

Paizo Employee PostMonster General

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I guess I should point out that we haven't rolled it yet, we found two last minute bugs that have now been fixed, so it should be soonish.

Paizo Employee PostMonster General

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Mostly they're clicking lots of buttons right now getting the new site into position. At this point all I can do is watch. (Well, I could do more, but this is what minions are for, right?)

Paizo Employee PostMonster General

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Today we're rolling out a new version of the website. If everything is going right, you're using it right now. If not, we hope to have the new version up very soon. What's new? Lots of stuff, and not much, and very much faster.

What's new: Lots of stuff

Goblin Squad Store
If you missed out on either of the phenomenal Kickstarter campaigns that are helping propel our sister company Goblinworks' next-generation online fantasy game to the finish line, now's your chance to get in. Buy into the vision, help shape the game, and get access to exclusive products that are only available to Goblin Squad members. Check out the Goblin Squad store here.

Order Checkout Wizardry
Way back in the long ago, the paizo.com website was blue, it sold only two or three products, and it had a step-by-step wizard guiding you through checkout. Along the way we've complicated up our order checkout process real good what with the twenty thousand products and preorders and backorders and special orders and things that ship in a tube and things that can roll with other things in a tube and things that can ship in their own packaging and all the possible shipping methods and customs categories and restrictions and the bound printed matter and the per-service dimensional weight and dynamically repacking orders into multiple packages shipping via potentially upgraded delivery services and redeeming promo codes and gift certificates and selecting gift recipients and products that are both electronic and physical and shipping orders to multiple addresses and ongoing subscriptions and the ability to combine what's in your cart with a pending order or with an upcoming subscription shipment -- the sidecart! we probably should've patented that -- and holding subscription shipments to ship with various things and picking up at PaizoCon or Gen Con and, well, there's actually too much to list.

My point is, the checkout wizard was a really good idea and we've brought it back. I'm especially pleased with the final confirmation step -- read on for why.

Order Confirmation Emails
Paizo's order confirmation emails have always been plain text. Now they're going to be formatted. They'll match what we show you on the final step of order checkout, as well as the display in your order history. This may not sound like a big deal but if you've placed a complex order with us you know what I mean. The new display includes a lot of information previously only available to Paizo customer service like expected package weights, customs categories and shipping timeframes. Items on paizo.com orders can come from lots of places -- your shopping cart, subscriptions, Kickstarter pledges, and even other pending orders (and then there's the magic only customer service can do, like replacement shipments) -- so we're including more detailed information about where items originate. Products can also do lots of things to your account, like grant PaizoCon badges or add PDFs when the print portion of a print/PDF bundle ships, so we're including more details about that sort of thing as well. Basically we took the most common queries received by customer service and put that information at your fingertips so they can focus on the really "interesting" problems.

What's new: Not much

Well, not much visible beyond what I've described above. But this is the most significant revamp in Paizo's history, and we've done a LOT of revamps. Over the years our order processing system has grown in complexity as we've added features. Along the way the codebase has grown brittle and increasingly resistant to change without putting up a really effective and quite vicious fight. To get an idea, check out Auntie Lisa's Story Hour; each pivot Paizo takes requires new code, and those pivots come quickly. So there's about a decade of changes, some hasty and poorly conceived, some from the excellent-idea-at-the-time-if-we-were-in-that-business-anymore department, and a healthy mix of "we just messed up a few thousand orders, what do we have to do to fix this before anybody notices" in there.

Well, good fracking riddance, that's what I say. This codebase is cleaner, way easier to understand, and now comprises a foundation on which we can start building new things rapidly, instead of continually bailing water and trying to figure out why the thing we built a year ago just broke today. No promises. But I think things are about to get interesting around here.

What's new: Very much faster

Oh yeah, the site should be faster now. And we've made some big changes to our customer service tools that should help us fulfill your orders faster, too.

What's currently broken
There are going to be bumps along the way. I'll update this thread as we find things that need fixing. By the way, none of the changes in this rollout are intended to fix any known bugs in play-by-post campaigns or add new features to the messageboards or anything like that, so if you've been waiting for a fix, I'm sorry and we'll try to get to it soon.

Right now, gift options are unavailable during order checkout, as is redeeming promotional codes or gift certificates. (You can still redeem gift certificates from the gift certificates page.) Some displays may be a bit wonky, we've switched stylesheets and are in the process of revamping that a bit more.

Paizo Employee PostMonster General

1 person marked this as a favorite.

What is it with toddlers and repetition?

Paizo Employee PostMonster General

1 person marked this as a favorite.

Can I use my subwoofer and a calibrated microphone as a ground-penetrating sonar so I can see if the apartment below is really a giant aquarium?

Paizo Employee PostMonster General

2 people marked this as a favorite.

Would a toaster that uses flames be better than one that uses electrical elements?

Paizo Employee PostMonster General

3 people marked this as a favorite.

That's pretty much what cs erik sounds like. Except the voice is coming from Valeros. Very strange.

Paizo Employee PostMonster General

2 people marked this as a favorite.

Can you smoke coffee?

Paizo Employee PostMonster General

1 person marked this as a favorite.

I'll be going through the tech team resumes tomorrow or Monday (the week slipped away from me). Until I do they're still piling up in the inbox.

Paizo Employee PostMonster General

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We're still figuring out exactly what's happened and what we're going to do to make this not happen again. The power went out. The UPS that's supposed to bridge the few seconds until the generator kicks in decided to take a nap. The database cluster had to be restarted from cold, which is a tricky time for a cluster. (They generally prefer partial failures or rolling restarts.) When the cluster finally did come back up, something got misconfigured. A scheduled backup fires off and takes down one mode which apparently the others dislike and they all start squabbling about who has the most recent copy of this table or that, and so damage control, cleanup and restarting the site gets more complicated.

Paizo Employee PostMonster General

1 person marked this as a favorite.
Curmudgeonly wrote:
Gary Teter wrote:
Digital products assistant is basically production, no design work really. If you've been responsible for shepherding a lot of projects through a graphics production pipeline, you'll know if you're suited for it.

Digital products assistant is production?

What an odd title to give a production position.

Yeah sorry, that's probably a usage that's idiomatic to my own background more than Paizo. Way back in the long ago, I worked for newspapers, and there was "editorial" (reporters, copyeditors etc) and "production" (design, typesetting, layout/pasteup etc). So when I say production I mean "taking materials and turning into finished product" (in this case bits rather than camera-ready art).

Paizo Employee PostMonster General

1 person marked this as a favorite.

We are part of the way through a long-needed revamp of our HTML and CSS code. When we roll that out the website should look better on mobile devices. It won't be a mobile version per se but it's a step in the right direction.

Paizo Employee PostMonster General

1 person marked this as a favorite.

Digital products assistant is basically production, no design work really. If you've been responsible for shepherding a lot of projects through a graphics production pipeline, you'll know if you're suited for it.

Paizo Employee PostMonster General

3 people marked this as a favorite.

That's not actually what "duckface" means.

Paizo Employee PostMonster General

1 person marked this as a favorite.

sara marie: so epic you won't be able to contain the holiday glee and may just explode with glitter

Paizo Employee PostMonster General

1 person marked this as a favorite.

Why am I ensuring my toddler is wearing matching socks?

Paizo Employee PostMonster General

1 person marked this as a favorite.

There is absolutely nothing of importance behind that curtain.

Paizo Employee PostMonster General

2 people marked this as a favorite.

I think that's what the Campaign Journals forum is for.

Paizo Employee PostMonster General

1 person marked this as a favorite.

We definitely want to improve alias management but I'm not sure how quickly we'll get to it.

Paizo Employee PostMonster General

2 people marked this as a favorite.

How many bins does the binpacker pack when the binpacker does pack bins?

Paizo Employee PostMonster General

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liz: Again, they're all orphans that get shoved there when their parent goes away for whatever reason

Paizo Employee PostMonster General

1 person marked this as a favorite.

How do I get Eclipse 3.8.2 to show me just the conflicting changes in Java Structure Compare view?

Paizo Employee PostMonster General

3 people marked this as a favorite.

Thanks for the kind words—we certainly need them this week!

Paizo Employee PostMonster General

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Believe it or not, this is actually creeping slowly up the todo list.

Paizo Employee PostMonster General

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Would it make you nervous if you knew your husband was about to google "clippers self haircut how to"?

Paizo Employee PostMonster General

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sara: i think i found my patron animal
sara: cute AND EVIL

Paizo Employee PostMonster General

3 people marked this as a favorite.

sara: my hands smell like meat now
sara: and not in a good way

Paizo Employee PostMonster General

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Can I substitute Beaver™ Brand Hot Cream Horseradish (The Original Since 1929) for Sudafed®?

Paizo Employee PostMonster General

3 people marked this as a favorite.

Lookit those goblins splat!!

Paizo Employee PostMonster General

3 people marked this as a favorite.

Well, let's see. Did it break work?

Paizo Employee PostMonster General

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We've been planning on replacing our BBCode parsing code for awhile, but rather than wait anymore for that, we'll go ahead and add a tag for indicating strikethrough sometime this week.

Paizo Employee PostMonster General

3 people marked this as a favorite.

Thanks, we're trying really hard to improve stuff around here without breaking old things. It's harder than it might look sometimes....

Paizo Employee PostMonster General

1 person marked this as a favorite.

How many times do you have to make the same mistake before you finally learn? Show your work.

Paizo Employee PostMonster General

5 people marked this as a favorite.

Is it bad if I tell the boy that the string is what holds the kite up?

Paizo Employee PostMonster General

1 person marked this as a favorite.

Are you going to eat that?

Paizo Employee PostMonster General

1 person marked this as a favorite.

How many great ideas have I had in the shower that I was positive I'd remember that I have since forgotten that would have made me a wealthy man?

Paizo Employee PostMonster General

5 people marked this as a favorite.

What's that scratching sound?

Paizo Employee PostMonster General

1 person marked this as a favorite.

I'm gonna go with "nope."

Paizo Employee PostMonster General

11 people marked this as a favorite.

Lissa: I must have missed statblocks when I expunged pants from my system.

Paizo Employee PostMonster General

1 person marked this as a favorite.

Wow that was annoying. Thanks all for the flags—those help us a lot.

Paizo Employee PostMonster General

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We've recently added a new webpage that we are trying to keep updated when we're having downtime: status.paizo.com

If paizo.com won't load for you, that page should tell you if we're doing maintenance or having ISP problems or whatever. It's not hosted with the rest of the website so it should work even if paizo.com itself is down.

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