Cosmo's page

I'm pleased to welcome a new face to the Paizo Customer Service team, our newest customer service drone, Erik Keith! You'll be seeing him start posting here in the coming days. Erik is replacing Megan, who has moved on to other opportunities elsewhere.

Everyone please be gentle with him, as he comes to terms with the particular brand of insanity that permeates his co-workers, as well as the customers he's here to serve.

So, everyone.... say HI and pretend we're normal! At least for now. :D

Thanks,
cos

No relation.

That's right folks, now's your chance to join the team that brings the most highly regarded customer service in the industry.

The evil monsters in the Tech Dept are stealing my Gninja Minion away from me, and it's up to YOU to fill those shoes.

Check out the job posting right here and apply within!

Help us, Paizo People, you're our only hope....

Help!

In the deluge of free pizza, we have misplaced our April Fool's Day Secret Mustaches!

Check out these pictures of admirably hirsute coverings of the anterior surface of the body of the maxilla, and help us figure out who is who!

• Mustache 1
• Mustache 2
• Mustache 3
• Mustache 4
• Mustache 5
• Mustache 6
• Mustache 7
• Mustache 8
• Mustache 9
• Mustache 10
• Mustache 11
• Mustache 12
• Mustache 13
• Mustache 14
• Mustache 15
• Mustache 16
• Mustache 17

Once you've given up (like we have), perhaps the image under this spoiler will help guide your way, as it is a cheat sheet:

Note: This was, in NO WAY, a competition. You are therefor asked to avoid such unpleasantness as noting who has the best mustache. There will be no need to point out whose mustache is your favorite. The most luxurious, impressive, or awe-inspiring. We are ALL above such childishness as paying attention to whose mustache is the "fan favorite". All mustaches are unique and important snowflakes. Even Jason's.

It seems that I can read your post, but it's bugged and I'm not able to answer there, so here ya go in a new thread:

I understand you want to "watermark" the PDF files, and you'll need to send a notice to someone that a gift download is available. So - I'm prepared to provide the email name of the person to whom I want you to send a gift. Good enough? No way! What's the deal with the "Avatar name" crap? Do I have to know someone's "Avatar name" in order to spend money on your web site? That's just BS.

The way we deliver PDFs is to the recipient's My Downloads page on their Paizo.com account. If they do not have an account, then we have nowhere to deliver the PDF. This is why that page says:

Download recipients must have a paizo.com account.

Requiring you to provide their avatar name enforces this rule and ensures that you don't waste your money on a PDF that cannot be delivered.

Thanks,
cos

Simulpost:

Now that the changes we have instituted on your My Subscriptions page have been rolled out, I can explain what you're seeing, how these shipments will go down, and why. You can also see what I'm talking about on our Product Schedule.

First of all, is the "why".

The biggest monkeywrench in the the system is Gen Con. We will be releasing all of our August releases at Gen Con and Gen Con is the very first weekend of August. As a rule, we always ensure that we send out subscriber copies of our books at the same time we send them out to distribution. We want to make sure that subscribers' books show up in your mailbox on or about the same time they show up on stores' shelves. Therefore we will be shipping these books the week before Gen Con, which means at the end of July. However, after Gen Con, our next shipment isn't until the September shipment, in mid-September.

Let's take a closer look: If you look at the page right now, you will see a shipment pending for this month. This shipment will have already been authorized and be going out sometime tomorrow or early next week. This shipment will have Pathfinder #33 and other books coming out this month.

The next shipment you see is listed in mid-June. This shipment, the "June Shipment", will contain Pathfinder #34, as well as the "Pathfinder Roleplaying Game: GameMastery Guide" and the other June releases. We expect to be shipping this shipment out about 5 weeks from now, which is on or around the 18th. Please keep in mind that any dates I'm giving here are "best estimates" only, and NOT concrete or a guarantee.

Three weeks after this, on or around July 9th, we will be shipping out the "July Shipment". This shipment will contain Pathfinder AP #35, as well as the other items listed on our Product Schedule as being released in "early July".

Three weeks after that, which is on or around July 30th, we will be shipping out the second shipment within the calendar month of July. This will be the "August shipment", which was been moved up to coincide with the beginning of Gen Con. These are items listed on our Product Schedule as being released in "late July". Since all of our August releases will be shipped at this time, we have no scheduled subscription shipment within the calendar month of August.

This means that after three shipments each three weeks apart from one another, there will not be another shipment for around seven weeks. The September shipment will probably occur sometime around mid-September.

thanks,
cos

You can find cake here!

Time lapse video of the night sky as it passes over the 2009 Texas Star Party in Fort Davis, Texas. The galactic core of Milky Way is brightly displayed. Images taken with 15mm fisheye lens.

See the discussion under the video for the technical details of how it was done exactly. The upshot is: this is basically just a filter on the the night sky, and not faked in any way.

Absolute coolness.

Sorry, folks, but apparently the Paizo office phone lines are currently down.

We are working on getting them back up as soon as possible, so if you have an immediate issue that requires a phone call, please bear with us while we find a repairman with a couple cleric levels.

In the meantime, of course, I'm here on the messageboards and Alison is monitoring customer.service@paizo.com.

Thanks,
cos

I've never played any of the C&C games. I've never been interested.

However, I intend to get this game as soon as it comes out whether my computer can run it or not.

Thanks to this little bit of inspired marketing, I must have this game. I've watched this trailer easily 10-12 times.

I'm mostly just making this thread to 1)indoctrinate others in a Ring-inspired hope that getting others to watch will free my mind from the need to watch again, and 2)to put the link somewhere easy to find for later.

Please feel free to watch the video, and just come back here and name something awesome about it.

Hi folks,

Could you please cancel my preorders for the 4E gift set (part of order #888294) and Keep on the Shadowfell (part of order #920464). That will pay for a lot of the novels that will be part of my new Planet Stories subscription!!!

Thanks.
Patrick

Your items have been canceled.

thanks,
cos

(Lets hope the third time is a charm. The last two posts got eaten.)

I just got my latest order, which was supposed to be PF9 and the PF Gazetteer, but only PF9 was in the envelope. The shipping notice I got on Monday said both were shipping, and the charge under my order history was for both.

We're doing our first PF session tomorrow night. I was so hoping to have the Gazetteer for that. :(

Also, strangely, the Gaz isn't showing up on My Subscriptions page at all. It shows the Harrow Deck (shipped) and Guide to Darkmoon Vale (not shipped) ... but the Gazetteer is oddly absent.

I apologize for the missing book, and the inconvenience! I will get a Gazetteer shipped out to you as soon as possible. In the meantime, you should have PDF of the Gazetteer available on your My Downloads page. It should show up as shipped on your My Subscriptions page next week, after all of the subscription orders have been shipped.

thanks,
cos

Hey folks,

Some Pathfinder-only subscribers will be receiving a free copy of GameMastery Module U2: The Hangman's Noose with their shipment of Pathfinder Volume 6: Spires of Xin-Shalast.

This is a free gift from us going out to many (but not all) Pathfinder-only subscribers, selected at random. As this module is not a part of a subscription, you will not be getting the PDF for free. However, if you like what you see, I know a place where you can get PDF's of GameMastery modules for free. ;)

Thanks,
Cosmo

Hey folks,

Some Pathfinder-only subscribers will be receiving a free copy of GameMastery Module U2: The Hangman's Noose with their shipment of Pathfinder Volume 6: Spires of Xin-Shalast.

This is a free gift from us going out to many (but not all) Pathfinder-only subscribers, selected at random. As this module is not a part of a subscription, you will not be getting the PDF for free. However, if you like what you see, I know a place where you can get PDF's of GameMastery modules for free. ;)

Thanks,
Cosmo

This is to announce that the person formally known on these 'boards as "Scott & Le Janke" will now be known as "Curaigh".

This is a total and retroactive change, however, any post that quoted one of Curaigh's pre-change posts will still read "Scott & Le Janke wrote".

Which may be confusing. Which is why this is generally not done, except in special cases.

Thanks,
cos

We will be reshipping Dragon 358 along with the poster from Dragon 359 to all Canadian subscribers who are still missing their issues.

There is no need for any further action on your part, and I will come back here and post the exact date of shipment when it occurs.

Thank you all very much for your patience!

In an effort to get all subscribers access to their PDF of Pathfinder #2 as quickly as possible, we processed all the orders for Pathfinder #2 at once. In effect, we "shipped" all of the Pathfinder #2 subscriber orders from 10/2 through 10/4. Your "My Subscriptions" page and shipping confirmation email will most likely reflect one of these dates. However, the term "shipped" in this sense means the processing of the payment, printing the shipping label, and granting access to the PDF. While we started doing so immediately on 10/2, the actual physical act of putting your Pathfinder in an envelope, putting your label on it and getting it out of the warehouse door, combined with a three-day weekend, took longer.

The final subscriber volumes of Pathfinder #2 left our warehouse on Wednesday, 10/10/07. Therefore, the actual date any given subscriber's volume of Pathfinder #2 left our warehouse could be any business day in the week between 10/02 and 10/10.

If your Pathfinder has not yet arrived, please be patient as it is most likely still on its way to you. If it shipped via USPS Standard Mail (which most did) the estimated delivery time domestically is 3 to 10 business days. Once a package leaves our warehouse, its delivery is entirely in the hands of the USPS and we must give the USPS the necessary time to deliver it.

Therefore, we ask that if you have yet to receive your Pathfinder #2, please wait 20 business days from the date the last Pathfinder shipped from our warehouse before letting us know of its absence. This would be November 8th. We understand that this seems like a very long time, however, this is intentionally the worst-case scenario to make sure that your Pathfinder has every possible chance to arrive on its own.

We are constantly striving to provide better, faster, and more reliable service to you at all times. With every volume we ship, we learn how to ship the next one better.

Thank you very much for your patience,
Cosmo
Paizo Customer Service

Hey folks,

I just wanted to let you know that we are in the process of determining the best solution for how to get the missing posters to those who did not receive them. Please bear with us for now and we will have an update on this issue very soon.

Thank you very much for your patience,
cos

You're building it.

What's inside?

We have worked out month-to-month subscriptions for international subscribers!

Dragon international ongoing month-to-month subscription

Dungeon international ongoing month-to-month subscription

Thanks!
cos

I'm just about to hit the 20 day mark with my WoW character. Sadly enough, though, I've only made it to level 42 so far.

In observance of my personal miniscule milestone of sloth, anyone have any good WoW stories they'd like to share?

The easy answer is preparation and creativity... but that should be a given. These things make a DM *good*, but I want to know what you think makes a DM *great.*

Your thoughts?