Cosmo's page

I thought Tesla...

Teddy: This is it Niko - end of the line!
Tesla: Oh! Bear!
Teddy Turns to shoot it.
Tesla Beats Teddy on head with coal shovel.

Teddy was probably saving us all from that Bigfoot.

As much as I love SCIENCE!, I'm afraid it would go down like this:

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.
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Tesla: I have a building that can throw lightning at any point in the continental United States at any time with no warning.

Teddy: Throw you into the sun.

Tesla: But I can clone myself and others with...

Teddy: Throw you into the sun.

Tesla: But..

Teddy: Faster than thought, and throw you into the sun.

Tesla: Right.

Teddy: Glad we're on the same team, Nikki!

Tesla: *sigh* Me too.

Blue Chris: Roosevelt vs Tesla

Me: No contest.

Blue Chris: I think it depends on if they get to see it coming

Me: As in.. .they would each recognize the other's worth and not fight.

Blue Chris: lol

Me: :D

Blue Chris: Tesla is like a [expletive deleted] wizard. Give him a day to plan, and he's unstoppable.

Me: I think he's more like batman.

Me: *DON'T* let him pull a device out of his pocket

Blue Chris: Does that make Edison like the Riddler?

Me: hmm...

Me: I dunno... but Teddy vs Tesla would be superman vs batman.

Chris wonders if this should be it's own Off-Topic thread

The subscription is in my cart now, but I do have another question if I may Cosmo; I’ve chosen to begin the subscription with Bestiary 3, when I look in my cart it appears to reflect this, but on the ‘sub-total’ line it says: (2 items). Why the two? Is it subscription (1 item) and first product, Bestiary (1 item), or is it somehow thinking I want to get the Beginner Box and the Bestiary?

It's the subscription and the book. The system sees these as two different things.

In my email I recd notification of this being ready to ship soon; however the total does not seem to reflect the Tome of Horrors book I ordered.

Or was that charged but not shipped on my previous order?

Or is it being delayed to another month?

I would like to be sure to ship it along with my usual monthly subscriptions shipment.

Thanks

Robert

This total only reflects the charge for the shipping and handling fee for the book. The bulk of the charge for the bundle was charged when immediately when you got the PDF.

Your Tome of Horrors is set to ship out with this subscription shipment.

Thanks,
cos

Can I have a hold placed on my Pathfinder subscription and pending orders until the 11th of November? I have had an unexpected medical expense pop up which has impacted my finances.

I have suspended your Adventure Path subscription, as well as your Beginner Box minis order until further notice. Please come back and let me know when you're ready to have them unsuspended. It'll probably be most economical to combine them somehow at that point, so we can explore that when the time comes.

I wish you the best of luck with the unexpected medical expense, and I hope that everything turns out ok.

Thanks,
cos

What's Justin Franklin going to pester and hound CustServ about now? ;)

Oh, I'm sure he'll find something.

please cancel all subscriptions for this account

Your subscriptions have been canceled.

Thanks,
cos

Try THIS link.

-- david
Papa.DRB

Mothman wrote:

Ok ... maybe I’m just stupid or blind, but I can’t seem to find where / how to add a subscription to the Pathfinder Roleplaying Game line. If I go to the main page for say Pathfinder Modules or Pathfinder Campaign Setting I see, plain as day, in big lettering right in the middle of the page an option to add a subscription for those products, but I get nothing like that when I go to the Pathfinder RPG main page.

Assuming I’m not stupid or blind I suspect this may have something to do with me having previously been a subscriber to this line but cancelling my subscription – would this be the case?

That link should work for you. As for this page, I will look into it and see what I can do.

Thanks,
cos

Please cancel my "Pathfinder Roleplaying Game" and "Pathfinder Campaign Setting" subscriptions.

Thanks

Your subscription has been canceled.

Thanks,
cos

Hi all,

I know it is early in the game for concerns but...

I usually get packages from Paizo the day after they are sent. Two at the most. My account says that my Tome of Horrors was sent on the 24th and it has not arrived yet. When people started mentioning they got theirs on the 31st I looked at my account. I had been to my mailbox on the 31st but had no packages.

I went today and had them double check and it is still not there.

So, I thought I would check in with you and see if there is a tracking number or any way I might figure out where the book went.

Thanks for all the great products and service Paizo provides.

Make Mine Marvel (oops... slipped out)

I checked and verified that your package did go out. Sadly, it was not shipped via a trackable shipping method so I do not have any more definitive answers than that.

We are still within the estimated delivery time, though, so even if it has been delayed from the usual transit time, it will probably be showing up at any time now. We'll keep an eye out for it here, and if you still haven't seen it by the end of next week, let me know and we will get you taken care of.

Tanks,
cos

This order has TWO Pathfinder Beginner Box Heroes Miniatures Set. Can I please reduce this to ONE set.

I have made this change to your order.

thanks,
cos

I need to adjust my subs a bit. Please cancel my campaign setting subscription.

Your subscription has been canceled.

Thanks,
cos

I need to cancel my Pathfinder subscription.

Your subscription has been canceled.

Thanks,
cos

Money's tight again, and I need to cancel my active subscriptions.

Your subscriptions have been canceled.

Thanks,
cos

Email AWAY!

Yes.

Indeed.

Right.

Carry on, then.

Glad to be of service.

...

Cosmo wrote:

However if you want me to return the superfluous Limited Edition PDF for store credit, I'll be happy to do so, just let me know. Note that this will remove the PDF from your My Downloads page.

That would be great. I don't need the pdf of both printings. As long as I've got the pdf of one, I'm good.

Thanks.

I have returned and refunded the Limited Edition PDF for Paizo store credit.

Thanks,
cos

My order finally arrived after a mess up in UPS tracking, but unfortunately my copy of Tome of Horrors Complete was scratched up pretty bad on the back cover.

Here's a scan of the back cover (its high res so you'll have to zoom in a couple times) but you can see the marks along the time and down the right side of the image.

Cover Scan.

Thanks for any assistance,

Andrew Betts

I will send you an email tomorrow about how we can sort this out.

Thanks,
cos

I ordered the Tome Of Horrors unlimited book/pdf combo, but already had purchased the pdf from the first printing of the book. I hear that something can be done about the overlap of the pdfs. Just want to know about what I need to do to take advantage of it. Thanks.

Well... kinda.

If you do not want/need the Limited Edition PDF, let me know and I can return it for Paizo store credit. Several people chose to go this route, then immediately used that store credit to pay for their Unlimited Edition print/pdf bundle. Your print version just shipped out and was charged today, so it's a little late to offset the charge.

However if you want me to return the superfluous Limited Edition PDF for store credit, I'll be happy to do so, just let me know. Note that this will remove the PDF from your My Downloads page.

Thanks,
cos

I have recently received the Beginner's Box and I'd first like to congratulate Paizo for the awesome product. This said, I had a small problem I hope you guys could help me with.

The box carries four pregenerated character sheets, as it appears in the product description, but there are two Fighter sheets and no Rogue sheet. Since I am an Adventure Path subscriber would it be possible for you to ship me an avulse pregenerated Rogue character sheet with my next AP shipment ?

Thank you for your help,
Thiago

I will send you an email with instructions for how we'll deal with this.

Thanks,
cos

Looks like I just got hit with a pending charge, assuming it's the preauthorization, but it seems several weeks late. I pre-ordered prior to the cutoff date for the Black Dragon mini, so it's been at least four weeks now. I would've expected a charge then and in December, but looked today and saw the pending charge.

Should I expect this charge to disappear in a number of days and get charged sometime in December?

Ok, I've figured out what happened. This was the result of some automated behavior in our system.

When you changed the payment method on your subscription, to check the validity of the payment method, the system authorized the card using the smallest pending order attached to it. Unfortunately, the only pending order you have is the Battles Case, so this is what it the system used.

You can expect this auth to disappear on it's own, and your card should not be authed again until we actually ship something out.

Thanks,
cos

Sara Marie: oh god

Sara Marie: I CLICKIED THE WRONG BUTTON

Sara Marie: I JUST FOUND ALL OF THE KNIVES

Sara Marie: AND THEY ARE VERY SHARP

meep meep*!

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I downloaded all the free Beginner Box PDFs. The pregens, the black character sheet, and the extra player and GM book stuff. I wanted to print out the player and GM extra stuff, so I put it on a flash drive and headed to my FedEx center to print them out because I knew that would use alot of my ink.

But when I put the USB drive in the self serve it said they could not print them out due to protection. I thought they were free PDFs to distribute and use how I wanted?

There are no protections on the PDFs stopping you from printing them. They are watermarked and protected from changes, just like every other Paizo PDF, but this should not be any impediment to them being printed. While I am more than happy to accept responsibility when the responsibility is ours, I really think this must have been something on FedEx's side.

We have had reports that fedex/kinkos can sometimes be stickier about printing things than is necessary for Paizo PDFs. Usuaully this is due to the employee trying to make sure they aren't getting into sticky legal issues. It is, therefore, possible the self serve station has some manner of policy enforcing prophylactic that is preventing printing. Some customers report printing out the relevant FAQ entry helps assure fedex/kinko's employees that its okay to print them out.

Thanks,
cos

Conclusion: Ross is a lightweight.

I think Thomas Jefferson said it best:

We hold these truths to be self-evident...

I have been having money problems and I would like to change my subscriptions to only a subscription to the Pathfinder RPG. Hopefully in the future I'll be able to come back fully. Thanks you!

I have canceled all of your subscriptions, save the PFRPG sub.

Thanks,
cos

Just like the thread title says - I seem to have gotten two copies of this order, but no reciept in either box.

Hmm... It appears that your order got put into two separate shipping queues and shipped from both. Thankfully, I can verify that you have only been charged once.

I will send you an email with instructions for the dispensation of the superfluous order.

Thanks,
cos

Hey, I would really appreciate it if all of the Pokemon card items were removed from this order. This is mostly because I didn't know from the product description that the boosters included aren't vanilla Heartgold/Soulsilver. Sorry for the inconvenience.

I have canceled the Pokemon stuff from your order and sent you a new confirmation email which should reflect the changes. We will get the remaining items shipped out to you as soon as possible.

Thanks,
cos

so... no delivery after a week or so and when I check, it is showing the same problem I had on the last order (order unavailable)

Me thinks that this is a bit more than a random mis-communication with UPS. :(

Additionally, the last time this happened (order 1806012) my book was shipped via USPS rather than UPS, which I had paid extra to have done in the first place. I'm not broken up about that for the last order, but I would appreciate that not happening for this larger order.

As always, thank you for your help!

Ok... I (well, ok... Ross...) found the bug! It appears that somewhere in the interaction between our software and the UPS software, it was choking on the "&" in your shipping address. I have edited your address and written out the word "and", & Ross is now fixing the bug so this should not affect anyone else.

I will get your order reshipped out to you, properly via UPS, as soon as possible.

Thanks,
cos

Order # 1789953 arrived today without the Tome of Horrors Complete Print edition. Everything else came on the order. The 2 Beginner boxes were highlighted green and a green highlighter check mark was on top of the sheet.

I'm thinking since the ToHC was paid for previously and had a 0.00 price listed someone missed picking it.

D'oh!

I will get your book shipped out to you as soon as possible. I apologize for the missed item.

Thanks,
cos

Hi,

I have ordered GameMastery coins from Paizo to United Kingdom I have paid $40 fo delivery and today I got a letter from ParcelForce which is the delivery comapny that i have to pay another 25 pounds which is equivelent of another nearly $40. Thats maddness.

I wait for Customers Service to contact me.

Unfortunately, as it stated on the Order Confirmation page at the time you placed the order, and in the FAQ, as well as on the order in your Order history, such fees vary from time to time and from country to country so customs fees must be the responsibility of the recipient.

I am very sorry that your order got hit by an excessive VAT. If you so choose, you can refuse to pay and have the packed returned to us. Upon receipt, we will refund you for the merchandise price.

Thanks,
cos

Vic Wertz wrote:

Jeremy Mcgillan wrote:

Vic Wertz wrote:

Cpt_kirstov wrote:

Also paizo actually looses money on international shipping i believe

(This is only correct in certain circumstances.)

So all my subscriptions aren't helping paizo cause I live in Canada :(

Even in the circumstances where we might lose money on shipping, we do still make money from the actual product sales, so no worries there.

Ok i will make this last buy from amazon and then start to subscribe for the AP, Campaing and Companion. I hope in this way i am supporting you guys.

I think the takeaway from this whole discussion is this: You should choose the means which works the best for you. Whether that is getting stuff from Amazon, or via subscription from us, if you are purchasing Paizo products from anywhere (so long as it's not second-hand), then you are going to be supporting us in some manner. The most important thing is that you get the products you enjoy and enjoy the products you get.

If you really want to go above and beyond in support for Pathfinder, then you should check out your local Pathfinder Society chapter. Get involved and GM. If there isn't a chapter near you, then start one! :) The Society is growing by leaps and bounds right now and now is a great time to jump in and make some Pathfinder happen in your area. (/PFSadvertisement)

Thanks,
cos

Cancel order 1837484 for me. thanks.

Taz Guevara

I have canceled order 1837484. As this was the order for your subscription copy of Pathfinder #51, this also cancels your Pathfinder Adventure Path subscription.

Thanks,
cos

We're big believers in Science around here:

Ross: Well, crap. It's barely after nine AM. I'm already out of tea, and I still don't feel awake. I wonder if I'll get jittery if I brew another pot.

Red Chris: possibly

Red Chris: drinking water might help

Ross: Might wake me up or make me less jittery?

Red Chris: potentially both, being dehydrated can make you tired?

Red Chris: that or you need electrolytes

Red Chris: it's what plants crave

Ross: I'll try water. If it doesn't work (or at least stall me until I wake up naturally,) then it'll be time to see if a second pot of tea is too much via the empirical method.

Ross: For science!

Red Chris: Science!

Cosmo wrote:

Mwah HA HA HA HAAAA!

BTW, the link in your profile no longer works.

Heh... I was going to fix it, then I realized that it's no longer applicable (it being a reference to a former avatar).

I had to cancel my subscription today .

The thought was painful but the act was made easy and im stunned.

The customer service is awesome even with something like cancelling my subscription it was courteous and to the point thats one of the reasons why i love paizo and that as soon as my financial situation improves im going to re-subscribe.

Something that normally takes a hour of frustration with other companies took a minute here.

i cant wait till im back on the sub =) .

...and everything is proceeding according to our evil plan! Mwah HA HA HA HAAAA!

At first I was all...

But then I was all...

Today i realized i had just bought the Beginner`s box through my subscription. I hadn`t been paying attention and thought that the order coming up in my email was for my AP subscription. The bestiary was only out in december.

Had i known i would have cancelled my subscription. I don`t see how a beginers`s box set fits in this subscription. I`ve bought every single book in the Pathfinder game subscription. I think i know how to play the game by now.

..again it's my fault and should have paid attention but nonetheless do believe this product has no business being in the pathfinder rpg subscription.

I'm sorry that you are not interested in the Pathfinder Beginner's Box. It was included in your subscription because a subscription is a subscription to a product line, and the Beginner's Box is a part of the Pathfinder Roleplaying Game line. However, I do understand your point that you already have a bunch of Pathfinder RPG stuff.

Keep in mind, though, that I know that most of our subscribers are very pleased with the Beginner's Box. Many are planning on using the box with their experienced players as an option for a different kind of game. Others are planning on sharing the Beginner's Box. I've heard from subscribers who plan on giving it as a Christmas present to their kids, or nieces/nephews/friend's kids. I also know of subscribers who have used the Beginner's Box as a way to introduce Pathfinder to their significant others who are intimidated by the size and complexity of the Core Rulebook. So don't think of it as merely a tool for your game, but think of it as also a tool for you to bring the game to others.

This being said, of course, if you still don't want it in light of this, please return it as Erik instructed above. We want you to be happy with your subscription.

Thanks,
cos

Hi Paizo,

Nothing unusual to report except for the great service that your staff provides us with! Seriously, all of you; Your hard work does not go unnoticed. I think I can speak for all of us by saying that we appreciate every effort you guys put in everything you do.

10 outta 10.

(Big round of applause!)

Thanks.

Ultradan

/warmfuzzies

...all of my subscriptions. Please and thank you.

*waits patiently for Paizo to take an arm and a leg*

BAM!

Re-blinged.

I have reinstated all of your suspended subscriptions and put all the missed into your sidecart. They will sit there until one of two things happen:

So first the good news...all the items that arrived are in great shape! I was worried about the Mouse Guard RPG box set, Campaign Coins package, and the Tome of Horrors Complete all being the same box. I thought for sure something would get mangled or crushed. Nope! Everything that came was in perfect condition, thanks for the great packing job guys!

So then the "other" news...the Pathfinder Campaign Setting: Inner Sea Region Poster Map didn't appear to make it into the shipment at all. It's missing. The other 3 maps were in there, but the Inner Sea map was missing.

Could I get one please?

Packing stuff: WOO HOO!

Missing Poster Map: D'OH!

Please try sending bill though my bank account. HOPEFULLY they will let it clear this time! THANKS!

Your order is in the shipping queue and should be shipping out soon. Unfortunately, I cannot get more specific than that, as we are in the midst of getting all of this month's subscriptions shipments out and so the shipping queue is particularly long and hard to predict at the moment.

Thanks,
cos

Hi Guys,

Any idea why half of my order (The Beginner Box) shipped 2 days ago and the rest still hasn't shipped yet? I've had orders split to save on postage before and they've always gone out together, I've never had the one (split) order sent days apart before (and it's rare that I've had a subscription order ship this late in the week before)?

Just curious because the stuff that is still pending is the stuff that I actually want. Like a lot of people I wasn't overly interested in the Beginner Box, but unlike most I still kept it and doing so seems to have bitten me in the arse by slowing up the rest of the order... :/

It isn't the Beginner's Box on your order which is slowing up the rest of your order, it's the Beginner's Box in general which is just kind of complicating this entire subscription shipment, in general.

As is the standard procedure for all subscription shipments, in order to get the entire shipment out as quickly and efficiently as possible, we try to ship all like packages in big groups. We generally try to get the big, complicated, and difficult packages out of the way first, so we can burn through the quick and easy stuff at the end (before anyone hyperventilates, please note that this is a general and incomplete description. We look at and refine this process with every shipment we do.). The Beginner's Boxes are big, heavy, and relatively fragile items that require some extra care in packaging. So we've been knocking out Beginner's Box shipments like crazy. We're also getting other packages out, but it's not unthinkable that your package with just the Beginner's Box got packed and shipped right away, while the rest of your order is still in the shipping queue.

Rest assured, we're getting stuff packed up and shipped out as quickly as we can. You can expect the rest of your order to ship out soon.

Thanks,
cos

Good to see the Beginner Box shipping to me, but I'm a bit concerned that I never got a "Hi we'll be shipping this to you in the next few weeks." email.

I've double checked my ISP's and email client's spam traps but no impending order email to be seen.

Just wondering is this a special case due to the Beginner Box? Did the internets eat my email? or perhaps a glitch at your end (in which case you might want to look into it)

As I'm here is there any ETA on the other two products in the order?

I just checked and our records indicate that your initial email went out on "10/14/11 11:57:45 AM" (GMT -7:00).

Now... this means that our system *thinks* that the email went out at that time. The automated process that creates and sends that email happened at that time. This is not a guarantee that the email was actually sent. We haven't (at this point) received any other reports of the email not having been sent, but I will keep an eye out.

For now, I'm categorizing this one as "An intriguing fluke to make note of, but requiring no further action".

The package containing the other two products is in the shipping queue and should be shipping out soon (probably tomorrow, maybe the next day).

Thanks,
cos

Could you cancel my subscription to the core rulebooks line?

I still want to keep the AP and Player Companion subscriptions right now.

I have canceled your Pathfinder RPG Subscription. Your other two subs are still up and running.

Thanks,
cos

Hi folks,

Would you mind delaying this order to the end of the month please? I'll have the funds ready for the 31st but if you'd prefer a new request to process the order I'll be happy to do that instead.

Thanks in advance, and sorry for the hassle

mumblemumble...stupid...leaky...roof...mumble...mumble

I have suspended your order until teh end of the month. It will be ready to re-enter the shipping queue on or after the 31st.

Thanks,
cos

mumblemumble...good luck with your....stupid...leaky...roof...mumble...mumble... here's to hoping...it's an easy and quick fix...mumble....mumble...

if its possible,and not too late, can i please skip the beginner box? i was unaware it was added to the pathfinder main book subscription and i don't want one.

I have canceled your order for the Beginner's Box. As this was a subscription order, this also cancels your Pathfinder RPG subscription. You can resubscribe at any time, starting with the Bestiary 3, here.

Thanks,
cos

I did not know that the Beginner Box was part of my subscription, is it possible to cancel my order, but keep my subscription.

Thank you.

Canceling the Beginner's Box also cancels your subscription. However, you can now resubscribe, starting with the Bestiary 3, here.

In order to make sure the order does not go out, I have gone ahead and canceled your order and subscription.

Thanks,
cos

Could you cancel my pending order and active subscriptions? Thanks.

Your subscriptions and pending order have been canceled.

Thanks,
cos