|Paizo Pathfinder® Paizo Games|
|About Paizo Messageboards News Paizo Blog Help/FAQ|
Finally have the opportunity to respond! Again, thank you for your patience as we work through this feedback.
--- User Suspensions ---
User suspensions (whether temporary or permanent) are a rarity in our community and it's not an activity any of our staff particularly enjoy handing out. For each, we weigh the specifics of each account and it's history. We strive to ensure that permanent suspensions are sanity checked by the entire moderation team. Permanent suspensions are generally the result of irreconcilable differences over repeated violations of our Community Guidelines (though, these guidelines are not comprehensive of every case in which we have had to part ways with an individual).
There's likely some information we could be adding to our FAQ on this subject, based on the responses here as well.
--- Technical Suggestions ---
Thank you to everyone for the thoughtful effort put into the suggestions in this thread. Some are potentially feasible or things we've already been considering! Some we feel are not workable for Paizo's forums, or are unfortunately out of scope for our infrastructure at this time. We've got an on-going list of great ideas for things we might be able to look at or implement in the future.
--- The Community Guidelines ---
Some folk have brought up the old "Don't be a jerk" rule. Having moderated our forums for ~5 years, and being effectively our "lead" moderator for 3+ years, I can tell you definitively that that rule causes more issues than it solves. It is subjective, it causes users to actively skirt what constitutes "jerkitude", and it puts all community members (including moderators) in a less-than-great situation because it doesn't cover enough of the nuanced situations that crop up daily. It can create/has created situations which would be toxic and undermining to any online community.
--- Composing Yourself While Posting ---
Everyone has had a moment where they've posted something regrettable on the internet. Everyone has bad days. We are not unaware that this can spill into our forums, and we strive to empathize with the struggles faced by folks in our community (whether a removed post or suspension occurs because of an emotional struggle, difficult life event, sensitivity to given topics because of past experiences, and so on). We don't work under the premise that comments arise from a vacuum, and we don't want to resort to authoritative language and action on an account unless absolutely necessary. We've (meaning myself, Gary, Vic, Sara, and an array of moderators) indicated that our attitude is fairly idealistic when it comes to fostering interactions in our community, because our working assumption is that the folks that come here have a common bond—that they are gamers seeking a fun and friendly space.
However, we have a highly passionate group of people here, and with that comes debate, disagreement, and unfortunately, clashes to which there is no resolution. My own experience is to assume that the text in front of me is often likely not intended to offend. Text can be so imperfect when trying to derive the meaning a poster is trying to attribute to their words. It's vital to extend some grace not only to other posters, but also to yourself.
Overall, we have definitely have some things to discuss amongst the moderation team. Out of this we've already got some good ideas for how to improve our outward messaging and internal policies. Because our community is super important to us, we do not intend to make any rushed decisions. Seriously and thoughtfully addressing the concerns raised in this thread is not something that can or should happen overnight.
Hey Nohwear, we hear ya! Recently, my little team has gone down to one person, so I'm fairly backed up. I have all the information for PFS updates in hand, but it is a matter of tackling some higher level priorities on my plate first. The best answer I can provide is: as soon as I can*. :)
*With the caveat that I had originally planned on Wednesday, and given what I have on today's docket, it will likely move to Monday.
Temporarily locking to review the last couple pages of posts.
Removed a series of derailing posts regarding gender representation and the aesthetics of the monsters included in this product (and by wider extension, the rest of our product lines). Please note that this thread concerns Pathfinder Roleplaying Game: Bestiary 6, which is likely not an appropriate venue for discussing your opinions on how monsters and other entities in the Pathfinder RPG are represented. If you want to discuss that topic, it may be more appropriate in the Paizo Products subforum, or if you want to make that a more broad discussion, Gamer Talk.
Additionally, we have a not-insignificant amount of women within our community. I would caution making blanket statements about appearance versus strength or non-visual characteristics. The discussion of representations of "strong women" is a worthy topic, but consider that there are entire communities, sports, and professions that women occupy that may skew perceived notions (and tropes surrounding those notions) of what that means. I'd ask that the participants of such a new thread keep that in mind, should they choose to pursue that discussion.
Removed a couple more posts crossing over into abusive commentary. Folks, we have confidence in the ability of the participants having this conversation to be able to interact in a civil way. Take a quick gander at our Community Guidelines—we encourage that this discussion be focused on challenging ideas, not other posters. If you feel you need to vent or a comment is making you see red, take a moment away from the keyboard before responding, or perhaps it might be time to use the "hide thread" function. We'd really rather not stifle political discussion or close this thread because of back-and-forth bickering. Thanks!
Removed a post and the replies to it. Our website is host to gamers who have a wide array of backgrounds, beliefs, and dispositions which may lead to disagreement. However, it is not OK to post statements which assume "all folks here who believe X must be Y", as this drives a wedge between posters and serves to elevate the conversation. It's more than OK to provide your own insight and describe why you've come to your conclusions, but we need folks to do so without inflammatory content towards others, even if you disagree. Obviously we don't want to discourage political discussion, but it needs to be kept civil and without pointed commentary/personally abusive statements.
I realize that there have been many posts before these last couple pages which likely fall under this criteria. Rather than pilfering through all of the posts on the last 63 pages, we're requesting that after this post all participants treat this as an opportunity to drive the conversation in a more productive direction. Thanks!
D'oh! My bad! That's what I get for jumping in pre-coffee.
Hey folks, I just wanted to thank everyone for lending their voices to this topic. I can't quite delve into providing a detailed response at this point (catching up from being knocked out sick), but as a data point I'm not sure that's being considered in the "two-button" moderator-side scenario: posts that are removed for more nuanced reasons do not fall into those two cases. I have some reservations about a public-facing "moderated posts" tab causing folks to start looking for problems on accounts for which the problems have been long resolved. There's a very careful line that's being tread with that suggestion between showing the community what the moderation team is doing and doing a disservice to accounts whose posts have been removed.
Just something to consider in this discussion! Again, I hope to be able to contribute more efficiently when I'm running at 100% rubit power :)
Removed a handful of posts because they contribute to perpetuating further drama on another user account, which out of respect for user privacy, we cannot disclose. Klara and Ashiel, you can find your recovered posts sent to the email addresses under your paizo.com accounts. We are considering this issue closed at this point.
I think that there is a misunderstanding here: the specific posts removed that are being discussed in this specific thread were responses to posts which were heated and some of which did warrant removal under our Community Guidelines. I apologize if it came off as an accusation, and again am more than happy to recover lengthy posts for your reference if you send a message to firstname.lastname@example.org with some indicators of which posts should be sent over.
Locking, as this has derailed quite a bit from the original topic. Folks, we're not stuck in our ways about how we manage our community, and are always open to feedback and constructive criticism. However, we *really* need those comments to be submitted to appropriate channels to track and respond to them appropriately. Responding to debate about post removals is disruptive to the original intent behind a given thread, and we want to foster meaningful and focused discussion in a good portion of our subforums.
The guidelines are just that: guidelines. They are not hard and fast rules for every given discussion, as our community is in constant stages of growth and flux. Some of the removed posts could be considered abusive or baiting under our Community Guidelines, however. It is our policy to also remove posts which respond or quote to removed posts for continuity reasons.
Removed an unhelpful post.
Hey Klara, I apologize for the lack of notification in that thread. I thought it had gone through, but it appears to have gotten eaten in the ether. Essentially, tempers flared way higher than they should on our forums, and the responses to those heated posts were removed. If you'd like the text of one of these posts recovered for your reference, please drop a line to email@example.com and we'll get that for you.
If we can't talk about what we want to see in a Bestiary on the Bestiary thread what the everloving f&++ can we talk about?
I don't think it's out of line to say that we'd prefer these threads don't devolve into "lol butts" or another debate about the visual representation of the monsters included in the Bestiary (which is the eventual road that a "boob-"/"nipple-monster" chain of discussion leads to). It's absolutely OK to speculate what might be in the book, and we do have a pre-existing thread in the Product Discussion forum for a "Bestiary 6 wishlist" that might be appropriate :)
Just piping in quickly: let's not derail this into a debate about the online presence of our volunteer core. Tonya and I actually appreciate hearing feedback like what's been posted here. So as to not derail the discussion, but to if you'd like to kick off a different thread in Website Feedback or correspondence chain: what do you feel our forum policies or moderators could/should do in these cases? What do you want to see from Paizo and our staff?
Removed some posts and the resulting discussion in response. These comments do not actually help the original poster in any way, and do not provide advice in reference to the question they're asking. Unless you have an interest in assisting the original poster, take the commentary elsewhere. If you feel that joking about the free will and safety of women/daughters or making lewd commentary about minors is appropriate, perhaps the paizo.com forums are not the community for you. We have a not-insigificant amount of women who participate on our forums, and frankly, this is grossing us out and does not contribute to the inviting space we want our community to be.
Hey there! The lack of response here was due to the fact that we were out of the office in observance of Labor Day. You are correct that this issue was priced incorrectly, and it should be showing at $7.50. I'll point Customer Service to this thread to see if there's anything they can do for you since the sale has now ended.
Locking. Please take a look over our Community Guidelines. If you'd like to chime in with feature requests or ideas for paizo.com, please keep baiting commentary out of the discussion. Also, our Website Feedback subforum is more appropriate for these kinds of requests in the future.
Heya! While we'd love to have been able to keep on with our annual RPG Superstar contest, this year is full of exciting (and busy) projects that mean we're unable to devote the full attention necessary to run it. The contest is being put on pause to let Owen and the Starfinder team (as well as my team) focus on the crazy fun road ahead, and when it comes back y'all will be the first to know.