paizo.com - Messageboards / Customer Service / Order #1289356

Paul Ackerman Nov 9, 2009, 11:04 PM

Can you add Double-Sided Battlemat with 1" Squares and 1" Hexes to my order since it hasn't shipped yet?

Cosmo (Customer Service Happiness-Inducement Imp) Nov 10, 2009, 11:13 AM

Paul Ackerman wrote:

Can you add Double-Sided Battlemat with 1" Squares and 1" Hexes to my order since it hasn't shipped yet?

I have added the Battlemat to your order, and sent you a new confirmation email which should reflect the changes.

For future additions, you now have the ability to add items to pending orders as another shipping option on the Order Confirmation page checkout page.

Thanks,
cos

Paul Ackerman Nov 10, 2009, 03:41 PM

Thanks Cosmo.

Do I have to wait an additional 5-10 days now? Or should I expect my order to ship this week?

Cosmo (Customer Service Happiness-Inducement Imp) Nov 10, 2009, 03:51 PM

Paul Ackerman wrote:

Thanks Cosmo.

Do I have to wait an additional 5-10 days now? Or should I expect my order to ship this week?

Since the order was just placed today, it will ship in an additional 5 to 11 business days.

Thanks,
cos

Paul Ackerman Nov 19, 2009, 09:35 AM

Hey Cosmo, any idea when 1289356 will ship?

Thanks man.

Cosmo (Customer Service Happiness-Inducement Imp) Nov 19, 2009, 10:43 AM

Paul Ackerman wrote:

Hey Cosmo, any idea when 1289356 will ship?

Thanks man.

Everything is in and ready to go, so the order should be shipping out any day now. The Battle mat was added on the 10th, and today is business day 7 since then.

Thanks,
cos

Paul Ackerman Nov 19, 2009, 10:51 AM

Thanks. Yeah, I knew it reset the 5-11 day bit. Because of the added items. I was just curious on if it was ready or not.

Thanks again

Paul Ackerman Nov 23, 2009, 12:39 PM

Cosmo, I don't show my order being shipped yet. Can you expedite it for me? Thanks

Cosmo (Customer Service Happiness-Inducement Imp) Nov 23, 2009, 05:22 PM

Paul Ackerman wrote:

Cosmo, I don't show my order being shipped yet. Can you expedite it for me? Thanks

As soon as we have the Battle mat in, we will get your order shipped out to you right away.

thanks,
cos

Paul Ackerman Nov 24, 2009, 08:17 AM

Cosmo wrote:

Paul Ackerman wrote:
Cosmo, I don't show my order being shipped yet. Can you expedite it for me? Thanks
As soon as we have the Battle mat in, we will get your order shipped out to you right away.
thanks,
cos

Oh, the Battle mat went backorder? Can you split it out? or are you thinking you'll be getting it in soon?

Paul Ackerman Nov 27, 2009, 12:12 PM

Is the battlemat in yet? Do you know when it might be in?

Paul Ackerman Dec 2, 2009, 07:40 AM

Would it be better to cancel my order and re-order all items in a new order? I was wondering that it may be held up because of the adding and mixing.

Cosmo (Customer Service Happiness-Inducement Imp) Dec 2, 2009, 02:46 PM

Paul Ackerman wrote:

Would it be better to cancel my order and re-order all items in a new order? I was wondering that it may be held up because of the adding and mixing.

No worries!

Your order had reached the point where I was able to push it out the door.

So I did.

thanks,
cos

Paul Ackerman Dec 2, 2009, 04:52 PM

You're awesome.

Thanks.

Recent threads in Customer Service