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I am still waiting for order no:1223441, Pathfinder Roleplaying Game Core Rulebook. It was suuposed to be dispatched on Aug 12th. So it is almost 2 mounths passed. :( If registered mail option was available, I would just sit and wait, knowing it will eventually arrive. But now I am just wondering when should I declare it as lost and order a new one from Amazon.

That is actually an other point. When I order Paizo goods from Amazon the arrive much quicker, like two weeks, and much cheaper. I want to support your company but the difference is huge. Since amazon is charging less for postage also, I can just order the harcover from them and buy a seperate pdf from you. Add the long delivery times of Paizo you can understand why I cancelled the previous subscriptions.

In short, please give me a date which I will recieve Core Rulebook, at the latest. Even if pricing policy is beyond your grasp, please add registered mail option, or some other means for more secure delivery.

Paizo Employee (VP of Operations, Web Store Manager)

Selcuk Gozubuyuk wrote:

I am still waiting for order no:1223441, Pathfinder Roleplaying Game Core Rulebook. It was suuposed to be dispatched on Aug 12th. So it is almost 2 mounths passed. :( If registered mail option was available, I would just sit and wait, knowing it will eventually arrive. But now I am just wondering when should I declare it as lost and order a new one from Amazon.

That is actually an other point. When I order Paizo goods from Amazon the arrive much quicker, like two weeks, and much cheaper. I want to support your company but the difference is huge. Since amazon is charging less for postage also, I can just order the harcover from them and buy a seperate pdf from you. Add the long delivery times of Paizo you can understand why I cancelled the previous subscriptions.

The reason that Amazon can charge less for postage and has shorter shipping times is because they have European offices that they ship from (hence cheaper rates and quicker delivery) and we don't. If you can get your books reliably from Amazon and cheaper and quicker, then by all means, please buy from them. We love to service direct customers but what we really want is for our fans to buy our products whatever way works best for them.

Quote:
In short, please give me a date which I will recieve Core Rulebook, at the latest. Even if pricing policy is beyond your grasp, please add registered mail option, or some other means for more secure delivery.

Our arrival percentages are really high and since it hasn't been returned to us yet, I imagine that it's still on its way to you. Please give it another 2-3 weeks and if it hasn't arrived by then, we'll go ahead and ship you a replacement or refund you for the books so you can get it thru Amazon.

Taldor (Pathfinder Charter Superscriber; GameMastery Maps Subscriber)

Jeff Alvarez wrote:


Our arrival percentages are really high and since it hasn't been returned to us yet, I imagine that it's still on its way to you. Please give it another 2-3 weeks and if it hasn't arrived by then, we'll go ahead and ship you a replacement or refund you for the books so you can get it thru Amazon.

If I remember correctly the shipping window is 9-36 business days... which means normal estimated shipping window is until either tomorrow or Monday and you always have to give a few days one way or the other for customs and such, not to mention just postal delay.


Cpt_kirstov wrote:
Jeff Alvarez wrote:


Our arrival percentages are really high and since it hasn't been returned to us yet, I imagine that it's still on its way to you. Please give it another 2-3 weeks and if it hasn't arrived by then, we'll go ahead and ship you a replacement or refund you for the books so you can get it thru Amazon.
If I remember correctly the shipping window is 9-36 business days... which means normal estimated shipping window is until either tomorrow or Monday and you always have to give a few days one way or the other for customs and such, not to mention just postal delay.

Actually I have been informed that the order was shipped on Aug 12th. So it is really a postal problem. Infact I recieved the two packages that were sent on Sept 22, today. Therefor all I ask if there was an option for registered mail. I am aware it costs a little more, but it is much better then waiting if it will ever arrive. I will wait till for two more weeks and bother Jeff again.


Hi, I have recieved a message, stating Pathfinder Bestiary will be shipping next week. Meanwhile I am still waiting for the Core Rulebook. I did recieved the two parcels which were sent late September. They were posted 40 days later then the missing packet. I am beginning to loose hope for the Core Rulebook. What should be the appropiate action ?


Sir, as of today two full months have passed since you have reported that Pathfinder Core Rulebook was shipped. Meanwhile I did recieved two parcels that were shipped September 22, but August 12 shipment is missing. If I need to wait for several more months for the confirmation, please send me an other copy immediatly, and charge the cost to my credit card.

Paizo Employee (Customer Service Happiness-Inducement Imp)

Selcuk Gozubuyuk wrote:

Sir, as of today two full months have passed since you have reported that Pathfinder Core Rulebook was shipped. Meanwhile I did recieved two parcels that were shipped September 22, but August 12 shipment is missing. If I need to wait for several more months for the confirmation, please send me an other copy immediatly, and charge the cost to my credit card.

I will put a replacement copy in with your next subscription shipment.

Thanks,
cos


Hi Cosmo,

It took 2 months and 10 days :( but today I have recieved my Core Rulebook. Post office gave no explanation for the delay.

In any case thanks for your help. I belive the replacement copy you have put in my account has not been shipped. If it has, then please charge my credit card for all expenses.

I would like to thank you for offering a replacement. It really means a lot for me. I still think "registered mail" option would be great though :)

Paizo Employee (Customer Carebear)

Selcuk Gozubuyuk wrote:

Hi Cosmo,

It took 2 months and 10 days :( but today I have recieved my Core Rulebook. Post office gave no explanation for the delay.

In any case thanks for your help. I belive the replacement copy you have put in my account has not been shipped. If it has, then please charge my credit card for all expenses.

I would like to thank you for offering a replacement. It really means a lot for me. I still think "registered mail" option would be great though :)

Replacement corebook has been canceled. Thank you for letting us know that you received your first copy. Hope you're enjoying it!

Thanks,
Sara Marie


Hi Sara, wellcome ;)

I would like to start Pathfinder Chronicles subscriptions please. Is it possible to include Princes of Darkness: Book of the Damned Volume 1 but not A Guide to the Pathfinder Society ? If that is possible it will be great, if not then please start it with November releases.

As a subscriber of Pathfinder RPG, I would like all my subscriptions to be sent in one package whenever possible.

You can use my usual credit card for expenses.

Thanks for your helps,

Paizo Employee (Customer Carebear)

Selcuk Gozubuyuk wrote:

Hi Sara, wellcome ;)

I would like to start Pathfinder Chronicles subscriptions please. Is it possible to include Princes of Darkness: Book of the Damned Volume 1 but not A Guide to the Pathfinder Society ? If that is possible it will be great, if not then please start it with November releases.

As a subscriber of Pathfinder RPG, I would like all my subscriptions to be sent in one package whenever possible.

You can use my usual credit card for expenses.

Thanks for your helps,

Errr..... I am going to have to let Cosmo show me what to do for this on Monday.

Thank you for your patience.
sara marie

Paizo Employee (Customer Carebear)

Selcuk Gozubuyuk wrote:

Hi Sara, wellcome ;)

I would like to start Pathfinder Chronicles subscriptions please. Is it possible to include Princes of Darkness: Book of the Damned Volume 1 but not A Guide to the Pathfinder Society ? If that is possible it will be great, if not then please start it with November releases.

As a subscriber of Pathfinder RPG, I would like all my subscriptions to be sent in one package whenever possible.

You can use my usual credit card for expenses.

Thanks for your helps,

Unfortunately, we cannot skip issues in subscriptions. If you would like to add the subscription for starting in November please visit the subscription's page. I will also send you an email with some more details.

Thanks,
Sara Marie


Hi Sara,

Thanks for your kind mails and information. I have added Pathfinder Chronicles subscription throught the method you suggested. Please make sure that it will start by November goods.

By the way, I recieved the Bestiary yesterday. So the delay in Core Rule Book was definatly an exception. Thanks again.

Regards,
Selcuk

Paizo Employee (Customer Carebear)

Selcuk Gozubuyuk wrote:

Hi Sara,

Thanks for your kind mails and information. I have added Pathfinder Chronicles subscription throught the method you suggested. Please make sure that it will start by November goods.

By the way, I recieved the Bestiary yesterday. So the delay in Core Rule Book was definatly an exception. Thanks again.

Regards,
Selcuk

Okay, Chronicles should be starting up in November. Let us know if there are any other issues that come up.

thanks,
sara marie


Hi, could you please cancal my subscription to Pathfinder Chronicles and start subscription to Pathfinder Adventure Path, beginning from #31: Stolen Land (Kingmaker 1 of 6). Since it will start in April will I be entiteled to 15% reduction for future Pathfinder Roleplaying Game subscription ?

Thanks

Ps:Contact and payment details are the same


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