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I have a kudo for Alison McKenzie and all the fine folks of Customer Service. I sent an email regarding my copy of Gods & Magic. A block of pages came unbound from the binding (pages 51-62). I asked if there were any other problems of this type and if they had any suggestions for repairing the book. Alison answered back with the shipment of a replacement copy. While I was not expecting this I do appreciate it. To me this is just another example of Paizo's commitment to their customer base. Thank you Alison and all the folks in Customer Service.
Just my 2 cp.
Yep, Paizo customer service is simply epic. End of conversation. This company gets my gaming dollars, period.
I have a kudo for Alison McKenzie and all the fine folks of Customer Service. I sent an email regarding my copy of Gods & Magic. A block of pages came unbound from the binding (pages 51-62). I asked if there were any other problems of this type and if they had any suggestions for repairing the book. Alison answered back with the shipment of a replacement copy. While I was not expecting this I do appreciate it. To me this is just another example of Paizo's commitment to their customer base. Thank you Alison and all the folks in Customer Service.
Just my 2 cp.
Another incredibly helpful guy?
Comso, that's who. Plus, "Kudos to Cosmo" has the alliteration thing going for it.
EDIT: Cosmo, if the question about Dragon 287-290 comes up again, I found this. The diagram for the magazine posters are down at the bottom of the page.
Agreed -- I had an issue earlier today that Alison quickly resolved. Thanks!
And let's not forget that the fine folks in customer service can only do their job to their full potential when everyone, from top-to-bottom, understands how important customer service is. So kudos all around.
And, once again, Lisa has my permission to remain CEO (for the time being). I know she'll be relieved.
agreed, Paizo Customer service is brilliant. A previous, very large mailout (over half a dozen books) to me was very cleverly left out in the rain by my mailman. They got drenched and were pretty much unusable. I contacted paizo and they immediately replaced all of them (which I was certainly not expecting, I was just wondering the best way to re-order them outside my subscriptions). As I said then... Paizo customer service ROCKS!
Hey! I learned a new word today, thanks to Vic. Here I was worrying about what the difference between conditional and assertory propositions might do to one of my arguments, and I had overlooked bindles. Cosmo may get to unpack his bindle, but he doesn't have to go ripping open plastic-wrapped magazines.
Over the past couple of weeks I have been a thorn in Alison's side. First I wanted a second copy of the rule book sent to a different address and she took care of that problem wonderfully. Then it happened that I wanted the delivery switched back to my address. She took care of that too. I apologize for being a pain in the a**. Thank you Customer Service for continuing to be so understanding and helpful. There are quite a few larger companies that could take a lesson from Paizo's Customer Service.
Just my 2 cp.