paizo.com - Messageboards / Customer Service / General change on the "My Subscriptions"-page?

Stegger (Pathfinder Charter Superscriber) Oct 25, 2009, 12:43 PM

Hi,
I just noticed that I cannot see any future orders on "My Subscriptions" page except the nearest forthcoming one, and any change I make to shipping does not result in any changes in shipping.
This was previously the case when I could see products/orders all the way until December (I think...perhaps even January).

I am just wondering if it is a bug on my page or a general change?

Thanks!

Gary Teter (PostMonster General) Oct 26, 2009, 08:36 AM

We did make some changes to that page last week, but those modifications revolve around the change address and change payment method buttons. Display of upcoming products shouldn't have been affected.

When you say that changes to shipping don't have any effect, are you referring to changing the shipping address or the shipping method?

Stegger (Pathfinder Charter Superscriber) Oct 26, 2009, 02:32 PM

Gary Teter wrote:

We did make some changes to that page last week, but those modifications revolve around the change address and change payment method buttons. Display of upcoming products shouldn't have been affected.

When you say that changes to shipping don't have any effect, are you referring to changing the shipping address or the shipping method?

The shipping method. All I see below is this:

Example Subscription Shipments

The shipments listed below are estimates based on current data, but are subject to change.

November 2009
1x Pathfinder Roleplaying Game Bestiary (OGL) Hardcover
1x Pathfinder Chronicles: Seekers of Secrets—A Guide to the Pathfinder Society (PFRPG) Print Edition
1x Pathfinder Chronicles: Book of the Damned—Volume 1: Princes of Darkness (PFRPG) Print Edition
2 packages via Standard Postal Delivery: $23.62

A week ago or so I could see the next two shipments as well (3 in total). Now even if I change to "Hold subscription items to ship with my Pathfinder Adventure Path subscription" it does now change to include any Pathfinder adventure?

Stegger (Pathfinder Charter Superscriber) Oct 28, 2009, 12:50 AM

A small bump as I otherwise fear that my package will ship soon, despite my shipping settings.

Stegger (Pathfinder Charter Superscriber) Nov 1, 2009, 11:57 PM

I know customer service generally work its way from the bottom of the list, but I do not seem to get a reply so..... small bump.

Cosmo (Customer Service Happiness-Inducement Imp) Nov 3, 2009, 01:25 PM

I apologize for the delayed response!

I checked your My Subscriptions page, and there is something wrong there. However, the problem is with the display on the page, and not with the subscriptions themselves.

Everything appears to be in perfect working order with your subscriptions, and they will perform exactly how they should.

Gary has fixed the display error on your page.

Thanks,
cos

Stegger (Pathfinder Charter Superscriber) Nov 4, 2009, 01:09 AM

Hi Cosmo,
no worries and thank you for your reply. It seems Gary have already fixed things :-)

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