Paizo Top Nav Branding
  • Hello, Guest! |
  • Sign In |
  • My Account |
  • Shopping Cart |
  • Help/FAQ
About Paizo Messageboards News Paizo Blog Help/FAQ
Pathfinder Roleplaying Game

Pathfinder Adventure Card Game


Pathfinder Society


Starfinder


Starfinder Society


Bound and Determined

Monday, September 18, 2017

Starfinder is doing phenomenally well. Player feedback has been great, sales have been great... but one thing has not been great.

Shortly after we began shipping Starfinder Core Rulebooks out, our customers started reporting issues with the binding, in both the regular and limited editions. Unfortunately, no manufacturing process is perfect, so there are always going to be a handful of issues, but by the time we came back from Gen Con, we had received more complaints than we would expect for a print run this size. We talked to our printer about it, and sent them some samples demonstrating the issue. They agreed that there was a problem, and they are doing everything they can to help us make it right for anyone who was affected.

What's the Problem?

Our hardcovers use a method called case binding. First, each group of 16 pages (a signature) is sewn together. Next, all of the book's signatures are stacked into a book block, and the book block is stitched together. Then, a fabric reinforcement strip called a spine lining is adhered to the book block to give it additional stability, and the book block is attached to the cover by adhering the book's endpapers to it. (Note that the spine lining itself is not glued to the spine of the book. This is intentional: it helps the book lie flatter when open.)

The problem some customers are seeing with their Starfinder Core Rulebooks is that the fabric lining strip isn't properly attached to the book block, separating after minimal use. This issue is occurring only with a small fraction of Starfinder Core Rulebooks, so if you have been using your book and it doesn't currently show any sign of the lining strip separating, it probably won't occur with normal use.

In this photo of a book with a defective binding, the pages of the book are not attached to the yellow-and-white fabric lining strip at the bottom.

How Do I Get My Book Replaced?

If you have a Starfinder Core Rulebook with a defective binding, don't hesitate to have it replaced.

  • If you bought it from Paizo at Gen Con or through paizo.com, please send a picture or two demonstrating the problem with your book to customer.service@paizo.com. (Please be aware that our customer service team is currently working through a significant backlog, so it may take several days for us to respond.)
  • If you bought it from a store, return it to that store by Friday, October 27. You should be able to get an exchange from them or reserve a replacement if the retailer is out of stock. They will in turn receive an exchange or credit from the distributor they bought it from, and the distributor will do the same with us. (We have already contacted our distributors regarding this issue, so your store should be able to work with them to address this issue.) If your store remains unable or unwilling to help you let us know at customer.service@paizo.com; include the store's name and location so we can work with our distributors to ensure everyone is on the same page.

When Will My Book Be Replaced?

  • If you bought the regular edition from paizo.com, we will send out your replacement as quickly as possible, likely within 1 to 6 business days of responding to your email.
  • If you bought the regular edition from a store, they may be able to replace it for you immediately. However, the Starfinder Core Rulebook is sold out in many places, and we don't expect the reprint to reach stores until the second half of November; if your store is sold out, you may need to wait until then. Check with them to be sure.
  • If you bought the limited edition from paizo.com or at Gen Con, we currently don't have replacement stock. Our printer is going to ship us replacement copies of the limited edition along with the regular edition reprint, which we currently estimate will reach our warehouse in the first half of November.

Should I Wait for the Reprint to Arrive?

There's no need to wait for the reprint before requesting to have your book replaced. We are checking the books we're sending out, and you should be able to check any replacement your retailer has. And in the case of the limited edition, though we won't be able to ship your replacement right away, we can put the order into the system at any time so it will be ready to go when stock arrives. (The reprint will not have any changes apart from than the words "Second Printing" on the masthead page—it should otherwise be identical to a properly bound first-printing copy in every way.)

Paizo and our printer have high standards for quality, and we are very sorry for this inconvenience. We will do what we can to make getting replacements a quick and easy process.

—The Paizo Team

More Paizo Blog.
Tags: Paizo Starfinder
151 to 163 of 163 << first < prev | 1 | 2 | 3 | 4 | next > last >>

Pathfinder Companion, Maps, Modules, Roleplaying Game Subscriber; Starfinder Charter Superscriber
Vic Wertz wrote:

The text "Second Printing" will appear on page 2 at the bottom of the masthead (that's the fancy publishing term for the credits), near "Printed in China." (The first printing does not say "First Printing.")

Note that the second printing has not yet arrived, so at this moment, every copy out there is First Printing.

Thanks!

When is the cutoff point for requesting replacements? For example, my copy of Inner Sea Gods seems to have developed a similar problem to the Starfinder Core Rulebook, but I assume that we are well past the "warranty" period for that book. I have the further complication of having bought it at a FLGS that is no longer in business.

Dark Archive

3 people marked this as a favorite.
Pathfinder Roleplaying Game, Starfinder Roleplaying Game Subscriber
Vexies wrote:


Just get some good Acid Free Binding glue and a nice long artist brush and glue the fabric to the page block. it will glue the whole spine together so that it no longer arches but it will solve the problem and cost less than having it re-bound :)

...this sounds well and far beyond my technical capabilities, equipment, and skill level.

I'm the sort of person that buys the pre-painted plastic minis because when trying to paint unpainted minis in the past, ended up with more paint on myself and the surrounding room than *on the mini*.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
David knott 242 wrote:
Vic Wertz wrote:

The text "Second Printing" will appear on page 2 at the bottom of the masthead (that's the fancy publishing term for the credits), near "Printed in China." (The first printing does not say "First Printing.")

Note that the second printing has not yet arrived, so at this moment, every copy out there is First Printing.

Thanks!

When is the cutoff point for requesting replacements? For example, my copy of Inner Sea Gods seems to have developed a similar problem to the Starfinder Core Rulebook, but I assume that we are well past the "warranty" period for that book. I have the further complication of having bought it at a FLGS that is no longer in business.

Its hard to have a blanket policy for older books as the longer they are in circulation the harder it is to determine what is unusual damage and what is normal wear and tear. If you feel your book is subject from a abnormal binding failure, go ahead and send customer.service@paizo.com an email with the relevant details and a picture.

Thanks
Sara Marie


Pathfinder Companion, Maps, Modules, Roleplaying Game Subscriber; Starfinder Charter Superscriber

Thanks!

I was not seriously thinking of asking you for a replacement for Inner Sea Gods, as I was assuming that its defect was the result of ordinary wear and tear and neither of us seems to have good cause to say otherwise at this point.

I was more wondering what the ultimate situation might be with my apparently "doomed" Starfinder book (whose only sign of defect now is the fact that the cloth strip appears to be glued to the back strip of the book, but, with extra careful handling on my part and me taking the already broken book instead of it to most games, it could hold together a lot longer than the first book did).


Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

I got my replacement copy, and it seems fine.

Grand Lodge

1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Card Game Subscriber; Pathfinder Comics Subscriber

Received my replacement a week or so ago. Seems solid.

Silver Crusade

Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

My replacement copy arrived in mid September and looked fine. I just noticed yesterday that it's slowly developing the same problem. It's odd; the first copy had the problem from the very beginning on both top and bottom, but this one has developed the problem very slowly, and so far only on the top.


Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

My second replacement (third overall) is doing great. :-)


Got my second replacement (via Amazon) today. Still faulty... :(

Silver Crusade

Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

I just today got my second replacement, third copy. It's from the second printing. It's much better. Everything feels more tightly bound when I turn the pages, with no funny noises or floppy feeling.

Shadow Lodge

My replacement came in last night. The binding is good, but there's a big crimp along the top of the front and back covers. I'm not worried about the book falling apart now, so I'll live with it, but I expected better.

Paizo Employee Customer Service Representative

thistledown wrote:
My replacement came in last night. The binding is good, but there's a big crimp along the top of the front and back covers. I'm not worried about the book falling apart now, so I'll live with it, but I expected better.

That sounds unusual. Can you please email us some pictures of that at customer.service@paizo.com?

Shadow Lodge

Sharaya wrote:
thistledown wrote:
My replacement came in last night. The binding is good, but there's a big crimp along the top of the front and back covers. I'm not worried about the book falling apart now, so I'll live with it, but I expected better.
That sounds unusual. Can you please email us some pictures of that at customer.service@paizo.com?

Ok, just sent it in.

151 to 163 of 163 << first < prev | 1 | 2 | 3 | 4 | next > last >>
Paizo / Messageboards / Paizo / General Discussion / Paizo Blog: Bound and Determined All Messageboards

Want to post a reply? Sign in.
Recent threads in General Discussion

©2002-2017 Paizo Inc.® | Privacy Policy | Contact Us
Need help? Email customer.service@paizo.com or call 425-250-0800 during our business hours, Monday through Friday, 10:00 AM to 5:00 PM Pacific time.

Paizo Inc., Paizo, the Paizo golem logo, Pathfinder, the Pathfinder logo, Pathfinder Society, Starfinder, the Starfinder logo, GameMastery, and Planet Stories are registered trademarks of Paizo Inc. The Pathfinder Roleplaying Game, Pathfinder Campaign Setting, Pathfinder Adventure Path, Pathfinder Adventure Card Game, Pathfinder Player Companion, Pathfinder Modules, Pathfinder Tales, Pathfinder Battles, Pathfinder Legends, Pathfinder Online, Starfinder Adventure Path, PaizoCon, RPG Superstar, The Golem's Got It, Titanic Games, the Titanic logo, and the Planet Stories planet logo are trademarks of Paizo Inc. Dungeons & Dragons, Dragon, Dungeon, and Polyhedron are registered trademarks of Wizards of the Coast, Inc., a subsidiary of Hasbro, Inc., and have been used by Paizo Inc. under license. Most product names are trademarks owned or used under license by the companies that publish those products; use of such names without mention of trademark status should not be construed as a challenge to such status.